Trusted Agent profile · London
★★★★★
597 reviews across 2 platforms
18 Davies Street, Mayfair, London, W1K 3DS
Part of Carter Jonas, see every office.
Carter Jonas's office in London, at 18 Davies Street, is rated 4.3 out of 5 across 597 reviews on two platforms, including 95 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly professional and experienced…
Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been effective and pleasant. Would definitely recommend.
5/5
TrustpilotHouse sale
Excellent advice from Wayland and his super-efficient team. We put the house on the market in the middle of summer and achieved an excellent price despite the economic slow down. You really couldn't ask for more thoughtful and well-judged advice or a more friendly service from start to finish. This office has very strong local knowledge and a great work ethic.
Hi Isobel, thank you for your review for Wayland and his team. We're delighted to have been able to help you achieve an excellent price for your home. Please don't hesitate to contact us if there's anything else we can help you with in the future.
4/5
TrustpilotWe chose Carter Jonas to sell our…
We chose Carter Jonas to sell our property. Ed was excellent throughout the period. I have to say that initially wasn't impressed with the photographer that took the photos. Speaking to Ed, this was quickly resolved and another photographer was employed and the photos were so much better.Our house sold within the first week. From there everything was fairly smooth and Ed was around to help with questions and queries.
Hello Jan, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
1/5
TrustpilotHorrible agency
Horrible agency. They do not care about tenants at all, they fee are ridiculous and very expensive. They charge for everything. They are very tricky with tenants ( read your contacts and everything they give you to sign very careful ).They do only care about money. Consumer services is horrible. I have not met such rude people in my life, I hope never to have to use their services anymore. I was in a difficult situation (and dear I have to pay for it).They take advantage of people.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotMarina was concise and efficient in…
Marina was concise and efficient in helping me with my property search. Felt so painless compared to other experiences.
Hello, thank you for the positive feedback. We aim to make an often complicated process simple for our clients. We are happy to have helped!
5/5
TrustpilotSam the Great
Sam was great. Always available. All the office worked quite well.
Hi Joe, thanks for your review. We're so pleased that you were happy with the service provided to you by Sam. Please do let us know if there's anything else we can help you with in the future.
5/5
TrustpilotFirst time we’ve needed to rent a property.
Fiona and Sarah helped us through the rental process which we’d never done before. They were always there on the end of the phone to help us through the process.
Hi Denise, thank you for your review. We are so pleased to hear that you felt so well-supported by Fiona and Sarah throughout your rental search. Please do not hesitate to contact us if you need anything at all.
5/5
TrustpilotGreat service from Carter Jonas
Great service from Carter Jonas, special mention to Maddy Peris. She is very quick at respond and always helpful.
Hello David, thank you for taking the time to leave us some feedback. We are happy to have helped!
1/5
GoogleTerrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge
Hello, we are sorry to hear that you are not happy with your experience with us. If you would like to discuss this further, please send some further details to feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you. Thank you.
5/5
TrustpilotCarter Jonas - You are the best!
We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a lot.
Hi Nataliya, thank you for your lovely review! We are so pleased to hear that you are receiving such a reliable service. Please do let us know if you need anything else.
5/5
TrustpilotReally swift and organised process…
Really swift and organised process recently moving into our new rental house. CJ have been helpful throughout and kept us up to date with updates and contracts throughout.
Hi Charlotte, thank you for your review. We are so pleased to hear that our team has been able to make your move into your new home run as smoothly as possible. Please do let us know if there's anything else we can do for you.
5/5
TrustpilotGreat experience throughout
When we were looking for an Estate agent to help us with the rental of our property we initially met a few. We chose Carter Jonas based on the efficiency and courtesy from the start of Fiona who came out to meet us and helped us out with some important understanding of our rental property from the start. We did not regret the decision.
Hi Dolly, thank you for the feedback. Our team are always please to hear how well we have supported our clients. We are happy to have helped!
1/5
TrustpilotUtter rubbish
Utter rubbish, went for a house something on my credit file at a old address which was not on credit report! refused to give holding deposit! but house is through HS2 so going to chase them for the money as these sharks act as agent!
Hi Peter, we are sorry that you have not have a positive experience with us. If you would like to provide further details of this situation to feedback@carterjonas.co.uk a member of our team will be happy to look into this further for you.
5/5
TrustpilotHigh-quality experience with Carter Jonas
Sam and Anamaria from the Fulham location were very easy to communicate with from the outset of my partner and I looking for a flat through to our move into our new home. They supported us in every step of the way and answered any questions we had timely and effectively. My experience with Carter Jonas has been excellent, highly recommend!
Hi Diana, thank you for the lovely review about our Fulham team. Our teams are always so pleased to hear how we have supported our clients! Don't hesitate to contact us in the future.
5/5
TrustpilotA great experience with Carter Jonas to…
A great experience with Carter Jonas to find out flat in Balham. Would highly recommend them, Olivia was very helpful!
Hi Emma, thank you for taking the time to write us a review - we're very happy to have helped!
5/5
TrustpilotSuperb service - especially from Maddy
We have been with Carter Jonas for a number of years and have always received prompt, friendly service. Any issues have been resolved swiftly, and they have always been available if we've had questions. Maddy in particular (Senior Property Manager) has always been sure to look after us and take on board our requests, which is greatly appreciated!
Hi Lauren, thank you for your review highlighting the helpful service you have received from Maddy and our team. Please let us know if we can help you with anything else in the future.
1/5
TrustpilotStuck up, horrible people!!!
Terrible service. Terrible manners. Even the homeowner we loved the house of had negative opinions of the agents. We specifically drove 30 miles to speak in person having not managed to get anyone on the phone and they shuffled us out the door within 2 minutes of us arriving, and other people there (some with new-born babies who were being shunned) were all shocked at how they were treating the people who walked in.Stuck up, self-centred, snobby and clearly paid far too much and it's lead to them being far too big in their boots. Really appalling and not any way to treat people in this day and age - people we spoke to were older and 100% not up to date/living in the old ages in their approaches e.g. bordering on bullying and saying degrading comments. We were left absolutely speechless at some of their choices of words. Definitely avoid if possible. Completely shocked at how unprofessional they were. Very tempted to raise to HQ but how blatantly they were behaving stopped us as it's clearly normal for them and they must be accepted for this to happen - must be allowed from the top down! AVOID this agency!!!Chasing calls on viewings wouldn't work, emails wouldn't work, going out our way to do a "walk in" to the office didn't work... they need lessons in decorum and manners to put it frankly. A complete joke.
5/5
TrustpilotFulham
Kate was very helpful with viewings and securing us our perfect house. Very pleased with the service.
Hello Natasha, thank you for leaving us some feedback. We are happy to have helped!
5/5
TrustpilotMaddy is very friendly
Maddy is very friendly, helpful and gets the the job when needed. Easy company to deal with.
Hello Sarah, thank you for five star review. We are happy to have helped!
5/5
Trustpilotms gozde balkan
Zoltan Dudas helped us so much, with his great follow up our offer is accepted by the landlord. Even we didn't rent the apartment, the process and management of Zoltan was very professional and kind. I highly recommend Carter Jonas Fulham and Zoltan Dudas as a negotiator.
5/5
TrustpilotReally happy with the service and help…
Really happy with the service and help provided by Monica through Carter Jonas, efficient work and perfect flat! Can’t recommend more! Thank you!
Hi Vanessa, thank you for your review. It's great to hear that you are so happy with the service provided to you by Monika. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotArabella & team
Arabella has been helpful and professional throughout the whole process.
Hi Henry and Winnie, thank you for your review about your positive experience with us. Please don't hesitate to contact us in the future.
5/5
TrustpilotHighly Recommended.
Highly Recommended.Carter Jonas could not have been more helpful in selling our home, particularly Ed and Rupert, who went out of their way to secure a buyer. The advice offered was first class and they kept us fully informed about potential problems and the progress in general.We can’t thank them enough.Pete and Karen
Hi Pete, thank you for your review. We are delighted that Ed and Rupert were able to help you with the sale of your home. Please do not hesitate to get in contact if you need anything else in the future.
1/5
TrustpilotDo not rent through these people - South Kensington office
Absolutely diabolical service. After signing the letting agreement for my student son a property manager was appointed who was nothing to do with Carter Jonas. We have been privy to so much email traffic with the 2 agents unable to agree who had responsibility for what. I’m yet to be convinced we will see our deposit returned and a the reference my son will need for his next flat. Please avoid these people as it is an incredibly stressful experience. I’m staggered with the lack of professionalism on display. I’ve made sure I’m telling my friends and colleagues about my experience.
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Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
