Trusted Agent profile · London
★★★★★
92 reviews across 3 platforms
113 East Works, 65 Whitechapel Road, London, E1 1DU
Capital Heights Estate Agents's office in London, at 113 East Works, is rated 4.6 out of 5 across 92 reviews on three platforms, including 88 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience when moving flat. Sam was a great help to us and responded very quickly! Would definitely recommend if you're looking for a helpful and friendly estate agent that knows what they're doingPositiveResponsiveness, Quality, Professionalism
Hi Alex, thank you so much
1/5
GooglePoor customer service, I called to inquire about an apartment and the agent hung up on me without any explanation and has not called back.
Dear Jairo, I am sorry about this and your experience with us. There must have been a bad connection as we are always very good at handling enquiries and dealing with any issues. We will call back and do our upmost in helping you out.
5/5
GoogleDefinitely recommend! Quick to answer queries and helped us find the perfect home for us. Thank you Sam for being so helpful!
Hi Francesca Thank you for your review, I am pleased sam was able to help you. here to help as always
5/5
GoogleI dealt with Silvia who was very helpful. She was always quick to reply and had answers to all my questions.
5/5
GoogleWe’ve just started our tenancy, but so far the staff at CH have been a pleasure to deal with. Ideally I would like to be able to give 4.5 stars with half a star being deducted as our move in as incoming tenants wasn’t 100% smooth due to the outgoing tenants’ cleanliness, but the agents have done their best to rectify the issues promptly and have been very responsive throughout.
Hi Ellie Thank you for writing us a review. We always try to make the move in process as smooth as possible. Sometimes however, there are small issues along the way, however we try to rectify them as quickly as possible. I do hope your stay with us is going great and as ever, we are here to help.
5/5
GoogleWe had a very good experience with Capital Heights. All went smoothly and very responsive when we had questions and queries.
Hi Charlie, thank you, this means a lot.
5/5
GoogleOnce again we were so impressed with how quick Deepak was able to find and secure new tenants for our rental property!! Great efficient service from the beginning to the end! Thanks Deepak and team!PositiveResponsiveness, Professionalism
Jagtar, thank you for the kind words. This does mean a lot to us. We are pleased that you have trusted us with your property over the years.
1/5
GoogleI telephone about selling a property and the person I spoke with was unhelpful
Dear Elaine, Thank you for bringing this to our attention. We’re very sorry to hear about your recent experience when you called regarding selling your property. This is not the level of service we aim to provide, and we sincerely apologise for any frustration caused. We value your interest in working with us and would like to ensure you receive the support and guidance you need. A member of our experienced team would like to help, to assist you further and answer any questions you may have. If you prefer, please let us know a convenient time for us to call you, or feel free to contact us directly at info@capitalheights.co.uk. Thank you again for your feedback, it helps us improve our service. Kind regards, Capital Heights Estate Agents
5/5
GoogleHad a really good experience house hunting with Capital Heights Estate Agents. Sam was especially helpful in showing me around a property near Aldgate East and extremely communicative. Would recommend this estate agent to everyone.
Hi Isabella Thank you for writing us a review. We really appreciate your time. hopefully you come back to us when your tenancy ends
5/5
GoogleI’m so glad that I have Sam as my estate agent, and I couldn't be happier with the experience. Sam's responsiveness to emails was exceptional, always ensuring that my questions and concerns were addressed promptly. He efficiently helped me find the ideal flat, demonstrating a high level of professionalism throughout the entire process.
Hello Wenhan, I am glad I was able to find you the loft you wanted! We hope you enjoy your new flat! Thank you
4/5
GoogleGreat experience dealing with Capital Heights. From originally making an offer, to referencing and then signing the contract and moving in. Everything was dealt with professionally and I’m very happy with my new flatPositiveProfessionalism
Thank you for writing us a review. we are pleased you are very happy. enjoy your stay and thank you for choosing us
5/5
GoogleSam was extremely responsive and helped us also while on holiday. He mediated the conversations with the landlord very well. Very good work ethics!PositiveResponsiveness, Professionalism
Hi Francesco Thank you, we understand not all our clients are here and sometimes we need to accommodate a video call or mediate with the owner. Thank you for using us
5/5
GoogleDeepak is wonderful to work with. Very responsive and great client service skills.
Thank you for writing a review,
5/5
GoogleSam was very helpful and professional, the whole moving process was quite smooth
Hi Alan Thank you, this does mean a lot to us.
4/5
GoogleThe process of renting through Capital Heights was very quick and simple and they were flexible around timings to accommodate our previous circumstances. I have taken one star off because the agents were unaware of quite a few issues in the flat (broken appliances etc.) and ideally these would have been sorted out before new tenants moved in, however, Deepak has responded very quickly to our requests and arranged for excellent professionals to resolve issues.PositiveResponsiveness
Hi Sophie Thank you for writing us a review. We appreciate your comments, I am pleased now things are sorted and you are very happy in your new place.
5/5
GoogleVery friendly, helpful and professional. My partner and I have recently rented our first property through Capital Heights. As first time renters, we were completely unfamiliar with the process. To further complicate matters, I had to decide on the property from overseas and only my partner was able to view the property on my behalf. Without my asking, the agent assisting us who was negotiating for the property sent me a video of the property, which gave me great comfort. Once the landlord accepted our offer, the team at Capital Heights was also readily available to assist us with the administrative process of securing the tenancy agreement, and to answer our queries on the same.
Hi Megan and Qays Thank you so much for your kind words and taking the time to write a review. We understand not everyone can be present on a viewing, especially when you are coming from abroad. Moving home and starting a new job is stressful enough, we like to make sure the process of securing your home isn’t. We hope you love your new place and we hope you stay on for many years
1/5
GoogleThe man receiving us was very impatient, he kept saying words like no or impossible to our request and interrupting even confront us (we were just asking about the lease term and it was our first time to meet this agent), it was a very bad experience and we could not trust them to provide reliable service.
Hi Zee I am sorry you was not dealt with correctly, this is not the way we work and I would like the opportunity to see how we can be of any help. Please email us at Info@capitalheights.co.uk Look forward to hearing from you
5/5
GoogleSam was always professional and provided a very good service!
Hi Claudia, Thank you for writing us a review. we try our best to help everyone
5/5
GoogleReally professional team, especially Sam who always assisted and made the process smooth and easy.PositiveResponsiveness, Quality, Professionalism, Value
Hi Stefan thank you, we always try our best to do our best and make the process as smooth as possible
5/5
GoogleThanks to Deepak and Sam for helping me find a flat. Great service throughout and really helpful. Definitely recommend!
Hi Lauren Thank you, we are pleased to help as always.
5/5
GoogleSilvia is the most helpful and honest estate agent I’ve had, highly recommend 😊 …
5/5
GoogleSam is really helpful and keen to make sure everything is as expected. Highly recommend!
5/5
GoogleA great agency. They listen and do what they promise. I like the way they keep in touch and keep you up to date with the status of your property. Very rarely do you come across estate agents who deliver such great customer service and are so transparent. A breath of fresh air.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Anagat, we try our best to deliver on every aspect of our business, however being transparent is something we make clear from day one with all our clients. This is something our business is built on. I am pleased you see this as one of our main strengths and one you have picked on. Have a wonderful day
5/5
GoogleThe experience that we had with capital heights was really good and professional. As soon as we call them, we just felt welcome, they done a really good job and mostly, Sam put all himself for us to find the perfect house. Really recommend as experience!!PositiveResponsiveness, Quality, Professionalism, Value
Hi Mirko Thank you for writing these kind words. We try our best to be available and help find our clients the best homes for them to move into.
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