Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAs a prospective tenant, the attitude and general demeanour of the agent we dealt with when viewing a property was nothing short of shocking.
The agent turned up late, didn't welcome us but scolded us like schoolkids for not respecting the Covid "safety protocol" (that wasn't communicated to us in advance) because the existing tenant kindly invited us to look at the property since the agent was late. Passed that incident, the agent barely had anything to say to us, looked in a hurry to let us go and never reached out afterwards.NegativeQuality, Professionalism
Alexandre · 25 August 2020
★★★★★ 1/5
GoogleIt is a thoroughly miserable experience letting a property with this company, avoid at all costs. I (like every other seemingly genuine review I can see) wish I could give zero stars rather than one; perhaps even that would be too generous.
Having now moved to a different south-west London estate agency, I now receive constant and polite care from landlords and letting agents who accept we are all on the same side and I could not be happier so perhaps I should be grateful to C James for demonstrating just how horrific letting can be. Now I cherish every time I communicate with sensible, polite people.
The properties may be reasonable in price at C James but the cost to your long term wellbeing is not worth it.
Alex · 26 August 2019
★★★★★ 1/5
Googleits a shame you cant give 0 stars. I own a property below one that is managed by CJames, i have had to repair my celling twice already and just had a third leak from the property managed by them, they have sent round people to "fix" the issue up stairs but refused to repaint my celling both times. However the most recent time the leak was so bad the celling needs replacing as does the floor. If CJames had done their job the first or second time round and fixed whatever issue is causing so much recurring damage to my property it wouldn't be so bad but the last leak was only around 4 months ago.
Just to add to this review I have left a few months ago, This issue is still on going. CJames agreed to repay the costs of the repair after I served them with a Letter before action prior to taking them to court. However after having paid for the repair I still have not been reimbursed and have been left out of pocket. They have since refused to repay me and said that the owner will repay me directly (also yet to happen). Court proceedings are being started on the 25th of Feb. I will update this post with the outcomes. unfortunately belligerence seems to be the only way to deal with CJames, I would strongly suggest never to use them.
Matt · 26 August 2019
★★★★★ 5/5
GoogleC James sold my flat in Wimbledon, this was due to my job relocating up north. Alistair handled the sale quickly and professionally. Most importantly he kept things moving without ever hassling.
Timberswimbers · 23 September 2024
★★★★★ 5/5
GoogleWe purchased our first property through C James and Co Colliers Wood. We had Bob help us through the entire process, and we couldn’t have asked for any more. He made everything so unbelievably easy for us and we couldn’t be more grateful. Thank you so much guys
Abigail · 25 August 2023
★★★★★ 5/5
GoogleVery experienced and able firm with long standing experience of South West London area.
John · 27 December 2024
★★★★★ 5/5
GoogleI used C James & Co 19 years ago as a first-time buyer and I have just used them again to sell my flat and I'm very glad I did. I was very impressed with their professionalism and in particular, Bob Mash, who I would thoroughly recommend to buyers/sellers.PositiveResponsiveness, Quality, Professionalism, Value
Emma · 25 August 2021
★★★★★ 5/5
GoogleVery professional and helpful quite often preforming beyond the call of duty. Have used their services for two years now and I thoroughly recommend their services.
Fin · 26 August 2019
Agent replied · 24 August 2024
Thank you, Fin, for taking the time to write a review. Very pleased see you give us 5 stars. Bob & the team.
★★★★★ 1/5
GoogleIt seems they are able to rent properties during the night! Congratulations to you! Either they are "ghost" properties or they don't want to rent to reliable people even if they are on benefits and can afford to pay their rent every month …
G · 16 April 2022
★★★★★ 1/5
GoogleTerrible experience. C James are awful letting agents. When trying to get damage fixed at our flat they were slow, poor with contact, and cantankerous when we tried to make a formal complaint. They are absolutely not worth the money they charge.
I would love to give a 0/5 review but it's just not possible on Google.
Martin · 26 August 2016
★★★★★ 1/5
GoogleWORST ESTATE AGENTS EVER, had serious issues in the property and they couldn't deal with it, miles and alistair are the worst people in the company to deal with SAVE YOURSELF DO NOT GO TO THEM i would definitely give them 0/5 stars but its just not possible
TAHIR · 26 August 2017
★★★★★ 1/5
GoogleTerrible agency, they don't care about nothing. 0 comunication between them and tenants, rude and arrogant stuff. They won't help you with anything, don't even come to work some days they should be open. The worst experience ever. Not recommended, avoid at any cost
Mac10aveli · 26 August 2018
★★★★★ 5/5
GoogleC James & Co were great with us throughout the buying process. I’d like to mention Bob Mash, he was extremely professional, friendly and easy to contact. I would definitely recommend.PositiveQuality
Ned · 25 August 2021
★★★★★ 1/5
GoogleNot worth even 1 star. Incompetent and expensive. If there was a category for torture agents they would get the medal and 5 stars. Their motto should be rephrased to “A More Unprofessional Approach to Lettings”.
George · 26 August 2018
★★★★★ 5/5
GoogleOur family has been using C James & Co for lettings for over 15 years. We have bought through them as well. Professional, friendly and they know the area inside out. Highly Recommend them.
Annushka · 26 August 2017
★★★★★ 5/5
GoogleA pleasure to deal with on every level.
SEAN · 26 August 2017
★★★★★ 1/5
GoogleTotally agree with all 1star reviews!
Twobob · 26 August 2018
★★★★★ 5/5
GoogleFantastic service, helpful & friendly -
Bewilderedmain · 26 August 2018
★★★★★ 1/5
GoogleRating only, no written review.
FalrakTheDoob · 23 September 2024
★★★★★ 1/5
GoogleRating only, no written review.
Patrick · 16 April 2024
★★★★★ 5/5
GoogleSo far so good
Maria · 16 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Oliver · 16 April 2022
★★★★★ 4/5
GoogleRating only, no written review.
Harry · 25 August 2020
★★★★★ 1/5
GoogleRating only, no written review.
Kensuke · 26 August 2019
Agent replied · 24 August 2024
Another fake reviewer - possibly a friend of Pablo Gamer below? No worries, we shall be reporting this to Google.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
