Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat experience with managing my apartment for the last 10 years and helping me sell the property. Thank you
Jonny · 17 April 2025
Agent replied · 17 April 2026
Thank you so much for your kind words and for trusting us to manage your apartment over the past 10 years. It’s been a real pleasure working with you, and we’re so glad we could assist with the successful sale of your property. Wishing you all the very best for the future!
★★★★★ 5/5
GoogleI highly recommend Braithwait as they helped me find my desired home within my budget.
The service was excellent and the support I received during the buying process from Nicola Nyack was remarkable. It was above and beyond 5-star service.
Blessings · 13 June 2023
★★★★★ 5/5
GoogleA great team, incredibly helpful and friendly - frequently giving more than asked for. Transparent and honest throughout, would highly recommend!
Liam · 20 March 2025
Agent replied · 11 August 2025
Many thanks, Liam. We look forward to seeing you around in Little Venice!
★★★★★ 5/5
GoogleGreat experience with Nicola Nyack at Braitwait. Nicola was on top of the sales transaction the whole way and a pleasure to deal with. Highly recommended!
Ross · 17 April 2024
★★★★★ 1/5
GooglePoor letting agents, managed a flat that we rented through an insurance claim. Had issues during letting with getting some issues with the flat sorted, then at end of tenancy, claimed £1500 of damage from the deposit, which we disputed. Also had tradesmen doing work in the flat before the end of tenancy, without discussing this with the renters, this may have caused the damage we were then attempted to be charged for. The property manager was extremely hard to get any information out of, seemingly unable to provide information or reply to phone calls and emails, took over 2 months to get the dispute sorted, alot of time taken and stress caused, then were not even organised enough to deal with the claim in time, resulting in the full return of the deposit. Even the insurance company agents could not believe the poor levels of customer service. I would avoid renting through this company.
Neil · 13 June 2023
★★★★★ 1/5
GoogleI've been waiting on word about my deposit from a rental I had with them for 10 days tomorrow. Not a whisper about where it is although I've contacted them three times. I left the flat in a much better state than I received it (dirty and many parts broken, I fixed them) so it's a mystery to me why they're not returning it.
Al · 17 April 2024
★★★★★ 5/5
GoogleCan’t thank Braithwaits enough for all their help and support though-out our buying and selling journey.
Very professional at all times and found our dream house!
Thank you!!
Hannah · 13 June 2023
★★★★★ 5/5
GoogleVery professional, good Real Estate boutique.
Fulad and Alan were very professional and responsive in renting out the flat and putting together the contract.
Filippo · 13 June 2023
★★★★★ 5/5
GoogleOur experience with Braithwait specifically Nicola and her directors has been truly great as they have acted professionally as well as honestly throughout the process. We've always felt like we could pick up the phone to them for solid advice; something that is very much lacking with other estate agents in the business. We highly recommend them to anybody buying or selling as they are a pleasure to work with!
Hugo · 13 June 2023
★★★★★ 5/5
GoogleNicola was amazing on getting the sale through in time before Christmas.
Many thanks to her and the team!!! Excellent service.
Y · 13 June 2023
★★★★★ 1/5
GoogleI've been waiting on word about my deposit from a rental I had with them for 10 days tomorrow. Not a whisper about where it is although I've contacted them three times. I left the flat in a much better state than I received it (dirty and many parts broken, I fixed them) so it's a mystery to me why they're not returning it.
A · 16 September 2023
★★★★★ 1/5
GoogleUseless letting agents.
We've been trying to get them to organise the return of our deposit. After 5 weeks we haven't been able to get hold of the agent responsible, Alan, and no other members of staff have taken up the request.
We also attempted to renew our contract midway through the tenancy. After multiple attempts the agent was unable to attach the document to an email.
Ruth · 13 June 2023
★★★★★ 5/5
GoogleStuart Wigg & Braithwait have been the best agents I have ever dealt with. Stuart has exceptional knowledge of the real estate market in London but he also listens to his clients and adapts to the current trends and environment. Stuart not only rented our flat but sold it for us and worked the deals to manage an efficient process (all during COVID). He helped close the deal with all parties with his excellent communication skills. I cannot emphasize how much value Stuart and Braithwait has added to our real estate endeavor. I do not recommend any estate agents EXCEPT Stuart Wigg. He will do right by his clients.PositiveResponsiveness, Quality, Professionalism, Value
Egidio · 26 August 2021
★★★★★ 1/5
GoogleRude and disorganised. Shame because I liked one of their properties but I would not trust them to lead on an important transaction.
Lucy · 17 April 2025
★★★★★ 5/5
GoogleBraithwait's were extremely helpful and professional when I was buying my first home. They made really good recommendations and ensured the process was as straightforward as possible whilst navigating the natural obstacles that come up when buying a property.PositiveProfessionalism
Bella · 13 June 2021
Agent replied · 12 June 2024
Bella, thank you for such a lovely review. We are very happy to welcome you to the W9!
★★★★★ 5/5
Google5 Star service from start to finish with Alan Elliott and Fulad Maqsudi at Braithwait Maida Vale. Nothing was too much and every query we had regarding the flat we are renting was dealt with promptly. Highly recommend.
Sylvia · 17 April 2024
★★★★★ 5/5
GoogleCan’t go wrong with Braithwait, Stuart and everyone else really endeavoured to find me the perfect property. They clearly understand the local area very well.PositiveProfessionalism
Jordan · 26 August 2021
Agent replied · 25 August 2024
Jordan, thank you so much for the great review! We are glad you like your new home!
★★★★★ 5/5
GoogleCan’t go wrong with Braithwait, Stuart and everyone else really endeavoured to find me the perfect property. They clearly understand the local area very well.PositiveProfessionalism
What · 13 June 2021
Agent replied · 12 June 2024
Jordan, thank you so much for the great review! We are glad you like your new home!
★★★★★ 5/5
Googlecouldn't have been happier with the service provided by Braithwait in helping me find a new rental property. The Lettings Manager, Luke, went above and beyond in meeting my needs and exceeding my expectations. He was always available to answer any questions and I felt the service provided by him and his team to be personal and of a very high quality. I would highly recommend Braithwait.
Elyse · 15 June 2014
★★★★★ 5/5
GoogleBraithwait's went above and beyond when I was purchasing my first home. I was looked after incredibly well - highly recommend. THANK YOUPositiveQuality
Emerald · 26 August 2021
Agent replied · 12 June 2024
Emerald, thank you very much for your kind review! We are very pleased we could assist you in finding your first home.
★★★★★ 5/5
GoogleI was very impressed by the professionalism of the service and the dedicated & talented staff at Braithwait. They helped us find the right property and were extremely helpful throughout our tenancy agreement. They were fast to respond to all enquiries and helped when help was needed. Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Vesna · 26 August 2021
★★★★★ 5/5
GoogleI had a really positive experience with Braithwait! The team are so knowledgeable of the area and were extremely helpful when purchasing my first property! Thank you for all the help!
AJS · 13 June 2023
★★★★★ 1/5
GoogleVery poor responses to any issues raised. Wish we know who regulates this letting agency.
Manish · 17 April 2024
★★★★★ 5/5
GoogleHave been using Braithwait to manage my rental property for some years and I can’t recommend them highly enough. They are always helpful and professional and things get dealt with promptly. 5 stars without a doubt.PositiveResponsiveness, Professionalism
Nicky · 13 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.