5/5
GoogleShayla and Alisha made a great job. Shayla helped us to find the perfect property and curated us through all the processes. It was a great fortune to meet her. Thank you!
Trusted Agent profile · London
Black Katz London reviews
★★★★★
83 reviews across 2 platforms
22 Baron Street, London, N1 9ES
Part of Black Katz, see every office.
Black Katz's office in London, at 22 Baron Street, is rated 3.8 out of 5 across 83 reviews on two platforms, including 77 Google reviews rated 3.8.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleHad a great pleasure working with black katz super reliable and helpful staff raj gave exceptional service,friendly very accurate couldn't ask for more .
5/5
GoogleI had a fantastic experience working with Tom Biro. From the beginning, he was incredibly efficient and always quick to respond to any questions or concerns I had. His friendly and approachable manner made the whole process feel less stressful and everything moved along smoothly and quickly.
5/5
GoogleI had a very pleasant experience working with Black Katz. They were a super responsive, very friendly, and very helpful when I had any questions. I worked specifically with Tom S. and was such a delight to work with as an agent, I highly recommend.
5/5
GoogleI had the pleasure of working with an outstanding agent, Tom Biro. He was incredibly accommodating, responded quickly, and demonstrated impressive knowledge throughout the process. Thanks to his support, we found the perfect house at an amazing price!
5/5
GoogleShayla from the Islington office was so helpful, professional and patient in the process from the viewing to signing the contract. I would highly recommend both Black Katz as a lettings agent and Shayla herself.
5/5
GoogleThanks for Tom's guide , i first time rent studio in London , with his help , i rent a good property , also recommend me the solicitor nearby , all goes well and smooth , i moved in very soon , i already lived in this property for some days , the machine , decoration , space , maintenance all look good !
5/5
GoogleJake was extremely helpful and friendly, also offered a great deal for the property we have just rented out. Morgan, was very quick and efficient with all the paperwork. We had everything done before the move in date. I can only recommend them, had a great experience!
1/5
GooglePlease, if there is anything you do, do not go with Black Katz if you are a tenant or a landlord. I don’t care how stunning the property may be, they are not worth it. They are unprofessional, rude, non caring and have no interest in your wellbeing or the state of the property. All they care about is making as much money as they possibly can. Time and time again they let us down as tenant going as far as leaving us without power in the middle of winter for 2 days, resulting in us having to sort out the problems ourselves. Upon exit of properties (as we have been with them more than once) they provide the most pedantic exit checks and do everything within their power to ensure as little of your deposit is returned to you as possible. They have claimed working hours, good luck reaching them within them. They start an hour later and finish an hour earlier, oftentimes emailing you right before they close so you dont have time to respond and end up waiting for days. They are truly, the worst of the worst. Please, avoid at any cost.
1/5
GoogleThey took my safety deposit and then refused me because I’m a Vet in my probation period The lady that took my money “ Shayla Khan “ blocked me directly after , after calling the agency , I was told I’m being impatient and that it will take 3 days to get the money back , 3 days later nothing yet . Disgusting approach to potential customers and terrible customer service , unprofessional. The least to say is that I didn’t receive my safety deposit back and I’m still blocked by there employee , not even an apology for wasting my time .
1/5
GoogleAvoid at all costs. Terrible company, untrustworthy and unreliable.
1/5
GoogleThe agent was nice and fair, but the administration and following part was awful. The practice was handled with a great lack of professionality, transparency and humanity. The administrator did not even know the legislation (what documents may be provided for a right to rent check), was never available nor reachable the days prior to entering the house, and ultimately left me homeless for the weekend because of the a money transfer not been cleared again (despite an urgent transfer which actually cleared prior to the starting date). But hey: it's the weekend, who cares about leaving a person in the street because I can't bother to peform a double check. - Left homeless for a weekend (in which I was paying the house), because nobody could bother to check the money transfer for the final deposit - Promised unfurnished "as seen", came almost empty - Director of the agency disappearing for days and then telling me the day before the entry "Sorry, you will enter next week" - Fixings and repairs not done as required - I have received a piece of broken key I don't even know what to use for - Lack of technical knowledge of the laws and guidelines (I had to explain the administrator that an EEA ID card is equivalent to the passport, according to the UK 2016 statute on rents) - Lack of humanity and transparency: you are pretty much just a bag of money
5/5
GoogleJake was great, got us into an exclusive listing and we took it straight away! Office was really helpful recommending a solicitor to help with the process. All round good time!
1/5
GoogleAbsolutely appalling service lacking in any kind of knowledge regarding basic customer service. Avoid at all costs! Extremely arrogant and rude.
1/5
GoogleOur offer was accepted on May 23rd, for moving in June 1st. We wired the deposit the next day. On May 31st at 3pm, they hadn't signed the contract yet. When I called them on the phone asking what was going on, they said that the background check would "hopefully" be done by the end of the day. My wife and I had given them everything they had asked for, including statements from all of our bank accounts. It was really stressful for us not to know if we could move in until less than 24 hours earlier. Stay. Away. From. Them.
5/5
GoogleGreat experience. Was able to view properties immediately and get quick feedback. Jake was very helpful and made the process painless.
5/5
GoogleJake was incredibly helpful and accommodating and found me a great flat. Thanks so much Jake and Black Katz!
5/5
GoogleJake was very good and helpful. Superb service , highly recommended!PositiveProfessionalism
1/5
FacebookSofia from the Candem office did an awful job managing an issue with bedbugs infestation we had at one of Black katz properties. We lived a nightmare and we were left alone facing the infestation. Think twice before you choose Black Katz. They don't care about their tenants - it's all about money.
5/5
GoogleHave moved twice with Black Katz and found Will Frank to be absolutely brilliant each time. He's always super-helpful, responds quickly and been able to show me exactly what I was looking for. 5/5, I can totally recommend him, and the rest of the Black Katz teamPositiveProfessionalism
5/5
GoogleShayla and Lauren ensured a seamless process, even over the weekend! Responsive and dedicated service. Highly recommend!
1/5
GoogleWe made an offer for a year contract with 6 month break clause, never told us some parts of the offer wasnt accepted like the breakclause but had already taken our deposit and more just general lack of basic competency from the whole estate agent.
5/5
GoogleVery helpful when looking for a house - a far better set of estate agents than many of the others we were with when looking for a house.
5/5
GoogleI have rented through Black Katz a few times now, and I've always found William Frank and the rest of the team to be eager to please and quick to get in touch. Moving with them has generally been pleasant and efficient
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
