Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely horrendous experience with them. I think the other negative reviews on here capture the sentiment that most feel when dealing with BHHS. avoid at all cost.
Remotely · 25 August 2023
Agent replied · 24 August 2024
Thank you for taking the time to share your feedback about your recent experiences with us. We appreciate hearing from our clients, as it helps us improve our services. We have carefully considered all of your reviews across all our office profiles on Google and wanted to address them.
We strive to provide exceptional customer service to each and every individual who interacts with us. Our dedicated team works tirelessly to ensure a positive experience and what you have described does not align with the values we uphold.
It is important for us to investigate any issues thoroughly in order to address them. Unfortunately, we have been unable to find any records of such experiences based on the details provided in your reviews, which is troubling as you have stated you have interacted with various departments. We would greatly appreciate it if you could provide us with additional information, so that we can investigate the matter more effectively. Please email more details to complaints@bhhslondon.com.
We are eager to understand the various situations better and work towards a resolution that meets your expectations.
We value your feedback and hope we have the opportunity to further discuss this issue.
Kind regards,
Martin Bikhit
★★★★★ 5/5
GoogleKay & Co without a doubt should be your first choice for all your real estate needs for the Hyde Park area. Joe who is very professional and knowledgable of the area has been very helpful and always interacted with us in a very patient manner. Would highly recommend them.
Mani · 26 August 2019
Agent replied · 24 August 2024
Thank you for your review. Joe is a highly valued member of our team and we are pleased to hear that you have been happy with the level of service you have received and that you recommend Berkshire Hathaway HomeServices Kay & Co.
★★★★★ 5/5
GoogleGreat experience with a superb team! Special highlight was meeting Sam by chance on a Friday, just as closing hours approached. From that point onward, Victor handled everything with the utmost professionalism, quickly finding a tenant.
Jahanzeb · 12 October 2024
★★★★★ 5/5
GoogleI did a walk in to the office in Connaught Village and was introduced to Sam in lettings. He was most helpful and provided me a lot of information and advice. Great followup as well.
Mahine · 12 October 2024
★★★★★ 5/5
GoogleSamuel Manley at BHHS Hyde Park branch found us good tenants and negotiated the lease of our property most satisfactorily and was very helpful, professional and efficient to deal with. I warmly recommend him.
Charles · 12 October 2024
★★★★★ 5/5
GoogleGreat experience with a superb team! Special highlight was meeting Sam by chance on a Friday, just as closing hours approached. From that point onward, Victor handled everything with the utmost professionalism, quickly finding a tenant.
Jahanzeb · 19 August 2024
★★★★★ 5/5
GoogleVery positive energy and commitment to finding tenants for my flat. Very quickly achieved and with a higher rate than anticipated. Much appreciation and many thanks especially to Sam and Sophie.
Whitfield · 12 October 2024
★★★★★ 5/5
GooglePaula has been really great - very proactive - and has definitely gone the extra mile to listen and address issues. Thank you Paula.
Angela · 25 August 2020
★★★★★ 5/5
GoogleThe team at Kay & co Hyde Park are the best in the neighborhoud, they understand the market both sales and rentals. They listen to the client and offer a level of service missing at the competition.
Simon · 26 August 2019
Agent replied · 24 August 2024
Thank you for your review Mr Burnett, we are glad to hear that you rate us above our competitors in the area. We hope to work with you again in the future.
★★★★★ 5/5
GooglePaula Orlowska is very helpful, quick and responsive. Her friendly and professional help has been very much appreciated.
Natalia · 25 August 2020
★★★★★ 5/5
GoogleWe have been working with Antrol for the past year and the relationship has been fantastic!
His commitment and knowledge helps us always deliver a good quality service!
Keep up with the good work!
We · 25 August 2020
Agent replied · 24 August 2024
Thank you for your comment, we will be sure to pass this onto the Block Management team
★★★★★ 5/5
GoogleWe had a super viewing with Sophie - knowledgeable & efficient!
Maisie · 26 March 2025
★★★★★ 5/5
GoogleFriendly , personal service that go the extra mile , Sam could not be more helpful and very good at communication.
Lucy · 12 October 2024
★★★★★ 5/5
GoogleHad a great experience Sasan Gourabi found the perfect flat for me to stay in london for my placement year!
Dimitris · 12 October 2024
★★★★★ 5/5
GoogleI have known the Hyde Park office for several years. I used them recently and they were excellent!
Mahnaz · 25 August 2022
Agent replied · 24 August 2024
Dear Mahnaz,
We are grateful for your review and that you had a successful experience with our team at the Hyde Park Office. We look forward to welcoming you back to our services should you ever need them in the future.
★★★★★ 5/5
GoogleThe team at Kay & Co is exceptional, they are good in analysing their clients' needs, they have acted professionally in representing their clients and are diligent in protecting their client's interest.
Chris · 26 August 2019
Agent replied · 24 August 2024
Dear Mr Chan, thank you for your review. Providing a tailored service is certainly something that Berkshire Hathaway HomeServices Kay & Co pride ourselves on giving our clients, so we are pleased to hear that you felt our service was exceptional.
★★★★★ 5/5
GoogleExtremely helpful with my search! I found the best apartment for my needs!
Despina · 12 October 2024
★★★★★ 5/5
Googlehighly professional, excellent communication, pace and outcome. Well done !
Ronen · 12 October 2024
★★★★★ 1/5
GoogleTerrible experience dealing with them. Avoid.
Sam · 23 November 2022
Agent replied · 22 November 2024
Dear Mr Cole,
I am sorry that you believe you had a terrible experience with Berkshire Hathaway HomeServices. I have personally looked into this and cannot find any record of ever having dealt with you. There are three very similar looking estate agents on three of the corners of the junction that we are situated, might you have confused us with one of our competitors? I suspect this is the case but if not, please do reach out to me directly with your concerns and I am more than willing to investigate this matter further. You can reach me at complaints@bhhslondon.com
Best wishes,
Martin Bikhit
Managing Director
★★★★★ 5/5
GoogleFantastic Estate Agent, with great people, thank you.
Mariann · 12 October 2024
★★★★★ 5/5
GoogleFantastic experience all round, particularly with Sarah Bikhit. She was a huge help in securing me the perfect property. Highly recommend reaching out to BHHS for property guidance.
Amina · 25 August 2023
★★★★★ 5/5
GoogleEfficient , nice people to deal with.
Ewan · 12 October 2024
★★★★★ 1/5
GoogleTerrible experience dealing with them. Avoid.
Steven · 25 August 2022
Agent replied · 24 August 2024
Dear Mr Cole,
I am sorry that you believe you had a terrible experience with Berkshire Hathaway HomeServices. I have personally looked into this and cannot find any record of ever having dealt with you. There are three very similar looking estate agents on three of the corners of the junction that we are situated, might you have confused us with one of our competitors? I suspect this is the case but if not, please do reach out to me directly with your concerns and I am more than willing to investigate this matter further. You can reach me at complaints@bhhslondon.com
Best wishes,
Martin Bikhit
Managing Director
★★★★★ 5/5
GoogleAntrol's knowledge and communication skills are second to none. As always the level of service is excellent..
Safe · 25 August 2020
Agent replied · 24 August 2024
Thank you for your review, much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
