Trusted Agent profile · London
★★★★★
524 reviews across 2 platforms
At Trent Park, London, EN4 0EZ
Berkeley Homes North East London Ltd's office in London, at At Trent Park, is rated 3.7 out of 5 across 524 reviews on two platforms, including 23 Google reviews rated 2.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotCustomer service, high quality development and community space
Recently purchased a new home from Berkeley Homes like any home purchase there are always bumps along the way but the overall experience was very positive. The property is finished to a very high standard, the care and attention to detail, beautifully designed outside spaces added to the customer experience was outstanding. I would highly recommend them for excellent finish, stylish builds and with a community feel
4/5
TrustpilotGreat Experience at St. James with Minor Concierge Issues
I love how effective St. James has been in dealing with the issues I had regarding my apartment. The staff have been incredibly helpful and responsive, and the overall design and layout of the building are really nice. However, I think there could be some improvements in the concierge service. The trolleys aren't always working properly, and in a few instances, the staff were not very polite. Despite this, some staff members have been very helpful. The people there are also nice, making the overall experience positive with a friendly community and great amenities. So I’m giving a solid 4 star!
3/5
TrustpilotFriendly Berkeley team : Aggressive Estate management
The Berkeley team is really friendly but it's estate management team is rude, arrogant and borderline bullying. They have their own interpretation of the lease clauses and threaten to send penalty and charges for things they don't even discuss. Their tone of emails is aggressive and intimidating just like their staff. While Berkeley build great houses their estate partners are a let down.
1/5
TrustpilotBerkeley home has the worst after sales…
Berkeley home has the worst after sales service. I bought an apartment at Carrara Tower, 250 city Road, London. There is a water leak in the ceiling of the apartment. It has been almost 2 years that they have not resolved my complaint . They are giving excuses one after another every month. I even reported the matter to NHBC but even they do not enforce any action against them . The water pours down at the time of heavy rain and is dangerous for the occupants and the apartment itself. Its been 2 years and their excuses are that the repair depends upon weather. A worst company to deal with. Will never recommend anyone to buy from Berkeley group
1/5
TrustpilotAvoid their buildings & terrible service
Updated 16.03.2024 - Still not fixed though they have now plan in place but it's been 12 months with broken glass. The worst Experience I have had I still can't believe I was asked to remove 1 star review. Updated 17.01.2024 It comes to light that by the Lease Document Berkeley as Landlord is responsible for repairs of the windows and replacement.They were aware of my case from last year and have done absolutely nothing. Whilst everyone is looking at whom to blame is great to witness this in Legal Documents such as Lease and wonder what the Head of Estate who works on site is doing day to day. Also, the Fancy Door Entry System Wifi is cut again for 3 months and not working. So buy into their "future home" that is not working. Updated 04.11.2023So I did change review as per below from 1 to 5 as they insisted on this whilst promising to fix things however nothing is done and it’s New Year already. So here I will share how they try to cheat trustpilot system by asking directly for changes of review and yet not doing anything. So I have issues with their building (how they build) & their managing agent Greenquarter - one of largest regeneration projects has building defect of internal structures missed and people has to be temporarily rehoused as well as future repairs have no plan in place so you will be left with hefty price to pay for external redecorations. They also allowed managing agent to increase service charge for managing fee whilst service is appalling. Service charge is signed off by landlord The Berkeley Group. No idea who is the Building insurance as have no details and when got email no one is getting back - great spend of 125k in 2022 on annual insurance provided by the landlord that you can’t use. Updated 15.11.2023They sent me agent to check and promised to remedy situation if I remove 1 star review.
1/5
TrustpilotKnife crimes on property with no intervention
I’m disappointed with the growing lack of security at Woodberry Down. Crime has noticeably increased, with incidents like phone snatching, trespassing into buildings, and even knife-related events making residents feel unsafe. My husband was mugged at knifepoint, an elderly man was murdered on the property, and the same group of kids from the nearby estate continue to commit crimes on property with no intervention from Berkeley homes. Security presence is minimal and access points aren’t well monitored. For a development sold as premium, this is unacceptable. I hope Berkeley Group addresses these issues urgently, but right now I cannot recommend living here.
5/5
TrustpilotVery satisfying experience in buying…
Very satisfying experience in buying our flat from St Williams in Fulham - Kings Road’s Park. The flat was completed slightly off schedule but it was delivered exactly as it was described: beautiful, well finished and super clean. Not only the flat but also the buildings, communal areas, sport facilities and gardens: everything was stunningly true to the brochure. Shaan in Customer Services was extremely diligent and helpful in communicating with us for questions and viewings. We would recommend the buying experience as a 100% yes!
5/5
TrustpilotGood quality & good service of Berkeley
Berkeley is renowned in providing good quality & good services. They handover my new home on time, without delay. Excellent Sales & Customer Relations teams in my property site (Hareshill) - with quick response & never fail to update me the progress, responsible with good following up from the Customer Relations Manager during the whole process. The site Manager and the team here is also well experienced & helpful, as well as the Customer Service Team - they are efficient & tried their best to address and arrange the fix of the snags/defects after we moved in. Thank you all.
5/5
TrustpilotGood quality & good service of Berkeley
Berkeley is renowned in providing good quality & good services. They handover my new home on time, without delay. Excellent Sales & Customer Relations teams in my property site (Hareshill) - with quick response & never fail to update me the progress, responsible with good following up from the Customer Relations Manager during the whole process. The site Manager and the team here is also well experienced & helpful, as well as the Customer Service Team - they are efficient & tried their best to address and arrange the fix of the snags/defects after we moved in. Thank you all.
4/5
TrustpilotGreen Park Village - New Home Experience
Green Park Village is a nice and good place to living in. The Customer Service team is great and provides good service to me before and after completion. Sarah and Rob were professional and supportive when I had questions. However, not to mention the 4-month delay in completion, our house had more issues than we have expected, for instance floor leveling, creaking stairs, and other cosmetic defects. Maybe Berkeley can further improve the work quality in future. Although Berkeley had been quite helpful to fix some of issues, the snags are still not completely cleared as of now nine weeks from completion. This may be due to inadequate staffing. Nick, a very good and quality staff, seems to be the only one fixing snags for the whole development. All in all, I hope the developer can resolve all snags within 3 months from completion.
1/5
TrustpilotThe flats are rubbish
The flats are massively overpriced for what they offer. The service charges are unreasonable and feel like a complete rip‑off. No one wants to pay premium prices for substandard living and endless extra fees.
1/5
GoogleWe visited today and my 5 yr old grandson asked to use the toilet in the marketing suite. When we returned later the sales staff complained that the toilet hadn't been cleaned after he used it. Really? There was a huge hornet in there which frightened the life out of him to start off with so he called me in to kill it which I did. There was a small stain in the pan but I had no idea whether that was him so I left it. I was going to recommend this place to my son who is buying but after that no way! I also think the properties are overpriced. I live right next to Richmond Park and the prices per sq mtr are considerably lower here.
5/5
TrustpilotUpdated from one star to five star due to the helpful professional nature of Tim
Updating my review as I had originally written a one star review but it turned out to be a case of mistaken identity. Tim reached out from Berkeley, was very friendly, professional and looked into manners further for me so that he could get this resolved. I liked how he was very quick to try and resolve my issues. Thank you Tim :)
5/5
TrustpilotChoosing Berkeley is an endorsement a pleasant journey to buy property in UK
Confirmed Berkeley is a very experienced developer, the property is good with central location, building at a high quality and considerate design. Sales team is also very considerate, and Sarah keeps updating me with the construction progress, status photos and prepared answering all my questions in detail and clear manner. The handover process last Monday was also very pleasant. The team showed me more than my expectation. I feel so grateful to choose Berkeley for my first property purchase in UK.
5/5
TrustpilotThe entire process was streamlined
The entire process was streamlined very well. The staff was friendly and attentive. I did not ever need to strive to sort out anything.
5/5
TrustpilotNo matter what is required Bekeleys…
No matter what is required Bekeleys always came across ! Excellent Graham Orrick and team in sales and customer services team including Alex, Damien ! Thankyou for your continued support!
5/5
TrustpilotBerkeley ensures to make you feel like home
After raising some concerns, they were very fast at responding to them (within the week). In terms of quality, I have realised that they have high standards compared to other developers and have great sales people. In terms of area, Southeast London is a regeneration area and makes me feel insecure, despite the CCTV and concierge. But it is something I already knew by picking this place. Shoutout to Grace Wong, she makes sure you feel welcomed and special for your new place
4/5
TrustpilotA job well done by Berkeley Homes, but a small gap to becoming perfect.
In our journey to purchase an off plan property in Sunningdale Park from Berkeley Homes spanning over a period of some 14 months from reservation to completion in October 2022, our overall experience with the sales team and the post contract exchange support provided by Customer Relations was great. In particular, our request for the legal completion of the purchase to be effected on a specific date was nicely accommodated to fit in our special circumstances. However, there were some rooms for improvement on the post completion customer services provided so far. In particular, the lack of understanding on the issue and implication of proposing to install a joint mounting post for the two EV chargers serving our freehold detached house and our neighbour’s freehold detached house in order for Berkeley Homes to fulfil their obligation making “provision for EV charging” in the sales specifications. The issue has subsequently been resolved after going through a number of email exchanges with Customer Services, including escalation to their more senior officer. Also, the follow up actions in response to our enquiries could be cosier. In the 5-star scale, we would rate the post completion customer services that we have received so far is 3-star.
5/5
TrustpilotThe aftercare at Berkeley homes is…
The aftercare at Berkeley homes is exceptional. There is nothing the team won’t do to help or accommodate. Even the smallest thing is ever too much. Yes there were a few small issues when we moved in (very minor and not worth mentioning) but they were sorted immediately. From the moment we moved it we were made to feel part of the Berkeley family. A beautiful hamper full of local produce, a bouquets of flowers and a stunning candle. And just recently Christmas calendars for the children and a New Home decoration for our tree. It’s the small touches that make a big difference.
5/5
TrustpilotGreat sales team!
We had a great experience dealing with Sales team with regard to TGQ. Allen was the first guy we had contacted with, extremely friendly and professional. Later down to the process Poonam took it over most of time while Allen was engaged with other projected she was a brilliant star and we love the team very much! Melissa certainly does a great job at managing such a high performing team! Highly recommended!
5/5
TrustpilotGreat service, thoughtful people 👍🏽
Our overall experience was absolutely amazing from sales through completion to settling in. There was great communication every step of the way and the transition was quite seamless. Both the sales and aftercare teams were cordial, helpful and very responsive. They put a special touch every step of the way and they were always happy to help. I was most impressed by their personalized welcome cards, the very thoughtful gift left for us in the apartment and the support provided to help us settle in without any hitches. I would definitely recommend their services to everyone looking to buy a home.
5/5
TrustpilotWe were helped by St James Group for…
We were helped by St James Group for our facilitation of the purchase. From the start to the current day everything was amazing. No questions were left un-answered. The staff are professional and friendly. I would strongly recommend St James/Berkeley
5/5
TrustpilotMy overall experience with Berkeley has…
My overall experience with Berkeley has been very satisfied. Right from the beginning during the buying process the Sales Representative was very helpful. Although there were some hiccups on the material of facade of the property we had chosen, it was finally resolved by the customer service team. They have done a very good job in keeping communication with us on the progress of construction and willing to spend extra effort to help. They have given me the impression that they take customers satisfaction seriously. As such I have no hesitation to recommend Berkeley to friends.
1/5
TrustpilotPoor CS response of Brekeley
It’s seems a small matter but the CS’s response totally damaged Brekeley‘s proud of after-sales service. I moved in 2 weeks even take over 5 months. I found the water filter is torn but the CS replied that unfortunately you didn’t reported when snagging. What is the poor after sale service, no one will check the water filter and it is definitely torn before installation.
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