Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSpecific on how they handle management fee
Their partnered management firm, Centrick has ridiculously raised the management fee. It was estimated of £485 per annum during legal completion. However, I was billed £1,215.4 and further revised to £850.5 per annum after huge reaction from the local community. Even £850.5 is a 75% increase from the estimation. Do we have inflation of 75%??? Berkeley should get involved because this makes Berkeley a suspect of providing incorrect information for the sales. They are selling a new built, which is 63% more expensive then my house, in same development advertising £689 per annum management fee. I'm not sure if all Berkeley development has same issue, however, this is an active dispute with Centrick at the moment.19 Oct - no feedback from Berkeley other than the fact that the relationship manager directed me to customer support....
F · 19 October 2023
★★★★★ 2/5
TrustpilotHorlicks Quarter
I brought my apartment in Horlicks Quarter. Our full year service charge has increased by at least 11% from prior year. My apartment tends to be chilly, and the radiator doesn't seem very effective. Even at its highest setting, it fails to adequately warm up the room, particularly the living area where its heating capabilities are noticeably inadequate.Moreover, I often detect the scent of marijuana from my window, indicating that young individuals in the vicinity are smoking.Additionally, if someone occupies your parking spot, your options are limited. Parking elsewhere or seeking reserved parking from the concierge are possible solutions, but even they can't ensure you won't receive a parking ticket.
Mike · 15 October 2023
★★★★★ 5/5
TrustpilotExcellient team and quality project of Berkeley
Excellent team of Berkeley help me through the purchase of my first new built. Quality project facilities and professional team support. Regular updates, important reminders, site viewing from Sarah S and key collection from Bella Yang. They answered our queries, showed us around and really care our needs. The customer service executive Rumbi and Eli’s are helpful to follow up any issues we raised after we move in. This central Reading project is fantastic and we are happy to be here. The project is even completed earlier than schedule (Aug vs Nov). In view of the quality, professional team support, we highly recommend BerKerley to all. Five star plus!!
Queenie · 10 October 2023
★★★★★ 3/5
TrustpilotNo signboard for some flats, no delivery.
No signboard or excess for the delivery man for my flat, no way for a delivery man to know where I live so, I'm not getting mails for more than a month now and, I'm not the only one. I should have checked the window size on the layout that I was given. The window sizes are smaller then what we saw in the show flat. Apart from these two things everything else is nice. The quality of the work seems good.And my postcode is wrong on the Google maps.
Rohit · 3 October 2023
★★★★★ 5/5
TrustpilotHighly recommend Berkeley homes
The interior design of Berkeley homes is of good taste. Glossy simple patterned tiles, various grades of white coloured doors & cabinets, warm lighting give serene pleasure and calmness. Doors, windows, cabinets, carpets, mirrors, heaters and electric goods all work smoothly and clean on the date of completion. The selection of Huntley Wharf site is a good decision: away from town centre but still within walking distance to train station. Chocolate Island, it’s trees, the river and quite commercial buildings nearby have formed ideal residential environment.Berkeley staff are all heart warming attentive people. Particularly thanks to: - Ms Isabelle R, an experienced, tough and highly responsible project manager- Ms Bella Y, a polite, diplomatic, punctual and responsive customer service officer- Ms Ellis N, an experienced post sales customer contact officer- Excellent property management concierge team: Mr Adrian, Ms Zoe and Mr Mohammad - Mr Alfie, the new project managerI wish Berkeley more future success stories. ㊗️🩷👍
YY · 3 October 2023
★★★★★ 2/5
TrustpilotRMG, managers of Oval village, are very unprofessional. Total disaster
Initially I gave Berkeley Group 4 stars but reviewed down to 2 stars because their management company RMG is a total disaster. I invested in a BTL property by Berkeley homes called Oval Village. I bought it off-plan so didn't know RMG will be their managers. It's taking over 1 month to get basic info. They don't even know who in their office is responsible for what. They just keep passing the bulk back to the owners and developers. It almost feels like sabotage, otherwise just a extreme form of incompetence and lack of urgency.Oval village also don't seem to know what their responsibilities and have been unable to instruct their "management company" decisively.
ADE · 2 October 2023
★★★★★ 5/5
TrustpilotNice
Staff was pretty nice
Max · 8 May 2026
★★★★★ 5/5
TrustpilotBerkeley Homes made our move so easy
Our experience with Berkeley’s has been brilliant. The sales team have been so helpful, and pleasant, the build and Spec is of very good quality, the builders themselves are very pleasant and acknowledge you when you pass. So very pleased with our new home
Mrs · 9 June 2022
★★★★★ 5/5
TrustpilotGreat experience
Overall a great experience buying a property from them. There was a person in the customer service team who was a little argumentative and pushy but the rest of the team was a pleasure to work with. They made the whole experience effortless.
Sabih · 11 July 2022
★★★★★ 5/5
TrustpilotGrand Union excellence
People (sales, customer manager and onsite) are supportive, helpful and really willing to look at the root cause of any issues to prevent and resolve them as quickly and effectively as they can. They take time to listen and then act fast and effectively. Always being kind and making you feel special.The facilities are clean and the flat is so well designed and beautiful with all its little modern touches, that is impossible not to love it.
Silvia · 2 October 2023
★★★★★ 1/5
TrustpilotDon't Buy From Them!
Don't Buy From Them!It was fantastic only when I signing the contract and they hand over to me. I still remember how they were so sincere and efficient to urge me to write them a customer review.After that, it is a nightmare. I live in Wimbledon, a new built development. They provide me warranty of the flat. Yes, they do a promise but every single fixation for as simple as sink plug replacement or complicated as balcony glass, it takes at least months or up to years still outstanding. They usually don't make advance appointment and pop up. Even I tried to make it, they always missed without notice.
An · 14 June 2023
★★★★★ 5/5
TrustpilotSarah Pryce was great
Sarah Pryce was great. She was always there with updates. She had been very cooperative and helpful. Because of her my experience was simply great.
Mohammad · 5 December 2023
★★★★★ 5/5
TrustpilotI’m extremely happy with Berkeley…
I’m extremely happy with Berkeley professional service rendered to an overseas buyer like myself. Despite some hiccups caused by third party, Berkeley has came forward with unwavering support to facilitate my takeover. Heartfelt appreciation to their concierge especially! Thank you Zak!
Bowie · 15 July 2022
★★★★★ 5/5
TrustpilotExcellent service
We moved into our new home in Hollyfields earlier this year and the service from Berkeley Group has been faultless all the way through the process. Friendly, professional and informative staff with an excellent level of communication. Would highly recommend purchasing your next home with Berkeley Group.
Genevieve · 31 August 2021
★★★★★ 1/5
TrustpilotNot enough communication with the owners
Signing a contract with high tariff of EV charging without a suitable explanation for Huntley Wharf makes the owners feel frustrated. The original charging fee was 18p and suddenly jumped up to 54p per kWh. No explanation. Maybe more communication needed and so the owners and the tenants know about who's responsible for different aspects in Huntley Wharf.
Polly · 3 September 2024
★★★★★ 5/5
TrustpilotEfficient and proactive work
Efficient and proactive work. Special thanks to Seema, Katherine and Jemima for the help throughout!
Rishi · 4 June 2024
★★★★★ 1/5
TrustpilotVery Unfriendly Team, Delayed Construction, Not giving Full Information
We are in the middle of purchasing a home with the Berkeley group. Their customer service team has been very disappointing, hounding us for our bank accounts every day, and not allowing us to know the precise measurements of our home. We are so sad as this will be our first home purchase, but its tainted with this absolutely negative and unhelpful customer service.
Christine · 16 May 2024
★★★★★ 1/5
TrustpilotBeaufort Park is managed by RMG very…
Beaufort Park is managed by RMG very dissatisfied with them . Crime is so bad and people suffer with leaks and lack of security they are not to trust only interest in money easy money and lie to residents .
Thomas · 5 June 2022
★★★★★ 5/5
TrustpilotExcellent customer service and support…
Excellent customer service and support throughout the process.
Mike · 2 March 2026
★★★★★ 5/5
TrustpilotWonderful Experience!
Members of St. Williams have really done a great job in helping me to acquire and settling in the new home. From Mitchell of the sales team who provided clear and honest information of the property, to Sarah of the customer relation team who carried out excellent after-sales service including home demonstration, minor defects rectification and appliances fitting-in. The whole journey is perfect. Worth mentioning the materials/appliances used by St Williams are also cool. All in all, the new property is pleasing.
Customer · 9 March 2023
★★★★★ 5/5
TrustpilotAmazing company and estate
Dylan · 24 March 2026
★★★★★ 5/5
TrustpilotExcellent Company
Excellent Company. In my 25 year property career we have completed on thousands of apartments. Dealing with Berkeley Homes was the best experience I have had. The customer service was excellent. The specification and level of finish in the apartment and as importantly the communal was second to no company. If all the completion experiences were like this my working life would be much easier
Blue · 1 March 2024
★★★★★ 1/5
TrustpilotHorrible experience
I have lived at Carrara Tower (250 City Road) for the last six months. My personal experience of living here is horrible.What is bad1. No cleaning windows. They have dozens of reasons why they can not clean the windows, including weather conditions. If you want to enjoy a beautiful view through a dutty window, you can leave here and enjoy it2. The spa and pool facilities do not work for more than two months. Why can anyone not fix the issue with the spa? We can not even imagine the problem3. The lifts constantly have troubles4. The couriers can not easily reach your floor cause there is no explicit instruction for that, and in some lifts even no title on the buttons. We need to explain to couriers in the lifts how to use them each time.5. The ceiling has been leaking for two months, and there is no way to fix the problemWhat is good1. Friendly staff
Dan · 31 January 2023
★★★★★ 1/5
TrustpilotKnowingly breaking the law with an unliveable home, and not resolving it.
They are breaking the law and have been contacted by the council multiple times. They are in breach of their property contracts too. It has been ~4 months and still has not been resolved. Clearly Berkeley do not look after their customers properly when you have a problem with your home, so be very careful before you buy. Our homes have been unliveable for ~4 months and it’s disgraceful it hasn’t been resolved yet. My home and my neighbours’ homes are being polluted with odours and Berkeley are refusing to properly or swiftly resolve the situation. It’s not right that your home is flooded with odour which means you cannot live in your home. It is not right that you cannot even open your windows. This might happen to you and you might go 4+ months will no resolution at all. Who knows how long they will continue to break the law and be in breach of property contracts?
JB · 25 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
