Trusted Agent profile
★★★★★
749 reviews across 2 platforms
South Quay Plaza, Canary Wharf, London E14 9SH
Berkeley Homes North East London Ltd's London office at South Quay Plaza is rated 3.9 out of 5 across 749 reviews on two platforms, including 251 Google reviews rated 4.2. The 498 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotDear Sir
Dear Sir, Amazing development from Berkley group at Royal Warwick Square, one of the best developments by central London, I have experienced good quality service throughout purchasing 52 Sherrin House.I have recommended Berkley group development at Royal Warwick Square to my contacts, also at the moment establishing a private lending firm for property investment with Berkley group. Thank you very much and kind regards,52 Sherrin House, Samiq Nuriyev
5/5
TrustpilotDelivery beyond expectations.
The professionalism and curtesy placing us as the customer first. Berkeley has surpassed its initial targets in delivering a development that Southall can be proud of. After the pains of removing the gas works and parking lots, Berkeley has created a wonderful community friendly environment. It has set a new standard for future development for the rest of Southall to follow. It’s a pleasure to take visitors as the destination that we can be proud of. Everyone associated with Berkeley and the development go the extra mile with a smile. 😊 For me Berkeley have genuinely excelled in every aspect. As a former Southallian, I would recommend to any investor or someone looking to return to Southall , that now there is such a desirable place at The Green Quarter.Looking forward to the next phases of development with eager anticipation.
1/5
Trustpilot**Disappointing experience after buying…
**Disappointing experience after buying a Berkeley home, beware of the after-sales service**
1/5
GoogleThe property management fee is already so high, and there are still various charges. Is the latest 75 pounds + 20% 🟰90 pounds reasonable? What thoughtful services does the property management provide? Is it consistent with the property management services? They increase charges at will! Bad review …
1/5
GoogleThis place is run like a corner shop; they keep losing my parcels, don't keep track of the keys, and the overall vibe among the employees is one of stress and being overworked. This used to be a great place to live, especially when the staff were happy and motivated. However, over time, particularly from last year (2023) to the present, it feels like the staff, from concierge to security, have lost the will to work here. Many of the old staff have left, and there seems to be a new person at the concierge desk every week. I may be wrong, but it seems they have a very high turnover due to bad management, as one of the staff members I spoke to suggested.
5/5
TrustpilotPhenomenal
Phenomenal. From day one the guys at Highwood have delivered World Class Service. An enormous thank you to Emma and team through the sales process, answering the myriad of questions we had with patience and understanding. After Care from Holly doesn't come better either, again showing that this Company has people that actually care. The build quality is exceptional too. Can't speak highly enough of Berkeley
1/5
TrustpilotRevolting organisation -Worcester Park Fire
Revolting organisation, my children lost their first home and everything they ever owned due to a fire in Worcester Park. There were no fire stops or cavity barriers leaving my children in a powerless situation, homeless and lucky to be alive. Yet this company refuse to support the trauma needs caused by their experiences. Do not make the same mistakes and purchase a home from these people.
1/5
TrustpilotI have lived in a Berkeley home for…
I have lived in a Berkeley home for 6years
5/5
TrustpilotProfessionalism
So good in leading/explaining to us through all issues that a new home buyer needs or may not know patiently and professionally. Special thanks to Martina Bird, so good before, during and after our stay in UK in early Feb.
5/5
TrustpilotProfessional employers
Professional employers. Very polite and patient when deeling with clienta
5/5
TrustpilotGood experience
Overall, I have had a very good experience with Berkeley Homes, from the sales ladies to the site team. I love my home and friends and family who have visited have been extremely impressed. There were a few snags that needed to be rectified, but they were all dealt with promptly and efficiently. The aftercare has been exceptional, nothing has been too much trouble.
5/5
TrustpilotThis company has great people who…
This company has great people who provide very strong after move in support!
1/5
TrustpilotWandsworth Mills Development SCAM
The Wandsworth Mills development has caused more heartbreak, stress and sleepless nights than I ever thought possible.
5/5
TrustpilotHelpful team and wonderful after sale services
Throughout the purchase process Berkeley Homes has been keeping me well informed, keeping up with the timeline and their information is easily to navigate and digest.In particular I was warmly received by the lady in charge of the sales office at the Eden Grove site in the morning of 22 January 2024, albeit more than 2 hours before the opening hours. She helpfully showed me around and gave me a walk-through of the sample apartment.
1/5
GoogleEmily at the concierge is extremely unhelpful and unacceptably hostile. She insisted I had to take all my parcels at once, otherwise she would throw them away. I was, firstly, on my way out to the car park. Secondly, the parcel was too big for me to carry on my own. It was impossible for me to collect them all at once. I was incredibly shocked as being threatened to throw away my possessions by the concierge team, let alone her manner. But most importantly, the incident inevitably brought out a security issue of our mails being kept by the team. I’ve heard residents losing their Cartier bracelet and so on.
5/5
TrustpilotMy wife and I were excited about the…
My wife and I were excited about the prospect of buying our new home at Hareshill in Crookham Village, however the increased interest on mortgages made the sale of my cottage very challenging. We had many views but nobody followed through with an offer for months, although we were mortgage free our potential buyers were not. The customer liaison person at Hareshill acted with great sensitivity to our situation while also balancing a professional approach to targeting BH’s sales. We wish to commend her even though she is no longer with BH.Following our eventual success in completing the purchase on our new BH property we have been delighted by the ongoing support and attention from the on site liaison team, they have been excellent and have on occasion gone beyond what I would expect in terms of support.
1/5
TrustpilotBought a dream, living a nightmare
Excellent pre-sales but once things started to go wrong they blamed the contractors and never saw anything through to the end. As a result, I now have a cracked worktop which they won’t fix, yellow residue all through my bathroom, am on my third floor, have door handles which don’t match and windows which don’t close. Additionally, the garage door breaks down every couple of months and their design means my windows can’t be cleaned. The most disappointing aspect of all of it is how dismissive they are of problems and their lack of accountability. Would not recommend.
5/5
TrustpilotQuality build and professional customer…
Quality build and professional customer service. Special requests were readily agreed. Choice of carpets, tiling, kitchen colours. House feels solid and substantial. Snags dealt with quickly. Nothing is too much trouble for customer service at this development.
5/5
TrustpilotMy Experience
Even from the first visit to the Park the sales staff were welcoming and very knowledgeable. Through every step, from enquiry to purchase, there has always been someone to answer my questions and queries. It was a lovely touch when the sales team phoned me to congratulate me on the day of completion. The home demonstration was thorough and friendly and nothing was too much trouble. I value the fact that I have someone to e-mail if I need anything further. I would definitely recommend Berkeley Houses to others in future
1/5
TrustpilotStanmore Place is a disaster
Shoddy construction with terrible timber cladding and paving. The car park is riddled with structural dampness.
5/5
TrustpilotJust recently completed on a house…
Just recently completed on a house brought through Berkeley Homes and they were there from start to finish with help and advise on any questions we raised The house is beautiful and handover was made so easy with all the appliances explained fully as to how they work and sales staff were so helpful They will be our "go to" when we sell and look to buy another property in a few years time Well done Berkeley Homes
1/5
TrustpilotUnacceptable delay in dealing with dangerous windows at high-rise building
Residents of a high-rise building in London are living in fear due to the dangerous condition of the building's windows. Three windows have already fallen, and strong winds have caused others to malfunction. The building management company has been trying to get Berkeley Homes to help to address this critical safety issue for over three months, but has been met with silence and unhelpful responses.The developer has failed to provide a solution or take any responsibility for the windows, despite the fact that the building is a relatively new development. The current lease agreement puts the unrealistic burden of window maintenance on individual tenants, which is impossible given the building's design and height.The developer is putting the safety of residents at risk with their lack of communication and inaction.
5/5
TrustpilotA high quality home with outstanding customer service
We bought a house off-plan in Highwood Village. Throughout the whole process the Sales and Post Sales team of people made sure our experience was great. They answered all our questions, helped us chose the decor and kept us informed of progress each step along the way giving us ample opportunities to see the house as it was being completed. Even the Build and Construction teams showed pride in their workmanship and made us feel welcome whenever we met. Once we moved in we could see we we right to trust that Berkeley Homes would build and deliver a high quality home in a well thought out development for us to enjoy! Highly Recommended.
1/5
TrustpilotPoor quality builds
I purchased a home built by the Berkeley Group at the Acer apartments in 2022. We have had issues from the moment they delivered the building. The main entrance door to the building keeps breaking down during the winter. The intercoms have not worked for the entire building in 4 weeks and they have malfunctioned many times before that. We currently have a huge issue with damp rising from the ground in the basement and all the doors they installed in the basement broke shortly after completion. Multiple pipes are leaking. The elevators have been out of service multiple times. Some neighbours have never had their heating work due to poor quality microbore heating systems that simply get stuck. The list goes on. Very disappointed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Berkeley Homes North East London Ltd's London office has 749 reviews across two platforms: 251 on Google, 498 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Berkeley Homes North East London Ltd is rated 3.9 out of 5 across all 749 reviews, and 4.2 out of 5 on Google from 251 reviews, checked 9 October 2026.
Berkeley Homes North East London Ltd, South Quay Plaza, Canary Wharf, London E14 9SH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.