5/5
TrustpilotIt has been fantastic
It has been fantastic, any issues have been promptly resolved, special mention to Damian from management
Trusted Agent profile · London
Berkeley Homes East Thames Ltd London reviews
★★★★★
500 reviews across 1 platform
Royal Arsenal Riverside, London, SE18 6FR
Berkeley Homes East Thames Ltd's office in London, at Royal Arsenal Riverside, is rated 3.8 out of 5 across 500 reviews on 1 platform.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat experience
All the process leading to completion was done in a timely manner, sending regular updates and keeping us informed of the progress.The completion and handling of the keys was flawless with a great introduction to the flat appliances.The response to the snagging survey was helpful and covered all the issues raised. I will strongly recommend them.
5/5
TrustpilotTo be honest
To be honest, as a first-time homebuyer, I can say that from the very initial viewing to handing over and moving in, it was very smooth and professionally managed by The Green Quarter team. The built quality and the amenities are unmatched. Lots of green spaces are a plus.
4/5
TrustpilotExcellent sales experience and good…
Excellent sales experience and good communication up to completion. I love my apartment. Some snags that have taken a while to rectify and some things, for example, EV Charging, not ready yet. Communication since completion has been variable, some people have been truly excellent, others less so. Builders onsite are very courteous and the good communicators have been very kind and helpful. The planting in the development is beautiful.
2/5
TrustpilotTrent Park development
Trent Park development Whilst the homes they are making in trent park appear to be lovely in appearance Berkley Homes are currently telling the public when we can drive into what is a public space, i have written to my local MP regarding this public land grab by a luxury home group, Berkeley homes are currently developing the old university ground which is a small portion of the land space so please tell me why they have intimidating security guards at all entry points of a public space!!!!
5/5
TrustpilotSuperb London development
Berkeley Homes urban houses are high quality sustainable homes within a natural environment and easy reach of central London. My new home is minutes away from Kidbrooke station and Greenwich park and Blackheath. It’s fabulous.
5/5
TrustpilotFull of Confidence in Berkeley
Berkeley can provide us a confident about the date of property completion and handover, and we can make better arrangement about the financial matters.Besides, staff communication is excellent and can offer a helping hand to us whenever necessary.In general, the experience is very good.
5/5
TrustpilotClarendon N8
Absolutely fantastic experience buying my penthouse in the Clarendon N8 development. Workmanship was amazing and the sales and after sales communication was amazing. Highly recommended developers
1/5
TrustpilotGlad I read the reviews below
Glad I read the reviews below. Thank you trust pilot. Looking to purchase 2 bed flat in Hornchurch Essex new development. Could not beleave the prices compared to the property near the main Hornchurch high street. We compared you can buy a 2/3 bedroom house for the same price. Plus it's an extra £200 mth minimum service and ground rent charge on the new Berkeley built flats. Was interested with the 40% help to buy. But doing the maths as massive bad move. If u go to sale after a few years the house will not be new and will not qualify for help to buy. Being over priced you will be stuck with the property as its much more expensive than in the main town. I think its more Vanity than Sanity if you purchased from the Berkeley Hornchurch development. The government should monitor the cost of this development and step in.
1/5
TrustpilotGreat flats but they say they are…
Great flats but they say they are considerate and keep on building and drilling 7 days a week! How disappointing and frustrating to be waking up to all their noise every day! I moved here for peace and quiet
5/5
TrustpilotWarm and highly informative people.
Warm and highly informative bunch of nice people.
2/5
TrustpilotPoor workmanship
I would not buy from Berkeley Homes again, the surface of the house looks lovely, but I have experienced a lot of issues which are costly and purely down to poor workmanship , such as roof tiles falling off and plumbing not done properly leading to flooding in the house. As soon as the house is out of warranty Berkeley simply are not interested and many of these issues do not come to light until after 2 years
1/5
TrustpilotTerrible customer service
Same as some other buyers. They were incredibly nice before the review. After that, the people in charge have all disappeared. We have encountered some bathroom issues with their design failure. We’ve asked them to fix it for us. Unfortunately, it’s been over four months and we did not receive any response at all.
5/5
TrustpilotExcellent service by Berkeley Group
We recently completed the purchase of our new apartment built by Berkeley homes. The process of purchase was easy and the service provided by the sales consultant and after sales consultant were second to none. The quality of the build and finishing are excellent. We would not hesitate to recommend Berkeley Group to our friends and family or anyone wishing to purchase a new property
5/5
TrustpilotRecently moved in to a newly completed home
Recently moved in to a newly completed home in poplar and the experience has been great so far. Sarah Coyle and Jade Singleton are really good and they made the pre-purchase and post-purchase experience really hassle-free
1/5
TrustpilotCheat, lies about offplans apartments!
Sales misrepresent the flat and sold us the offplan which turn out to be very different from initially discriped. No proper document provided at the point of selling apart from the very basic marketing materials. More information only released after the sales but still not sent to us. Sales admitted she misrepresented the flat at the point of selling. The senior manager refused to deal with the case open and honestly. Simply cannot believe a large company cheat its client like this , full of lies! After they take your deposit and payment , they just do not care about it’s customers anymore!
5/5
TrustpilotPositive experience
Extremely helpful sales staff, customer service and after service staff
1/5
TrustpilotCrazy amount of lost or stolen mail while living in Berkley home, poor maintenance, faults with flat etc.
Experienced about £2000 worth of lost mail during the 30 months I lived in one of their apartments. Around 10 packages failed to show up each year, including one very expensive laptop.The lifts also break down about four to ten times per year, sometimes both at the same time. My neighbour has been constantly drilling in their apartment for the entire time I've lived here here, often starting at 8am. Saw inside their room and could see they've gutted their apartment, so I assume the drilling will continue for a long time.A gross paint stain on the carpet outside my front door has been there the entire time I've lived here.Many cosmetic and functional issues with our apartment resulting from shoddy workmanship.The only plus is the lovely staff working in the building. They hired some very nice people. Although, despite being very nice, whenever they promise to get back to me about an issue they never did.
1/5
TrustpilotLIE - BREACH HEALTH SAFETY / FIRE REGULATIONS
Very poor buying service, I’ve purchased many new builds & had a few snagging problems sorted quickly & efficiency BUT buying from these cowboys is a complete farse / joke - they lie, lie & lie even more, lies from their Mgt Co. & get FAKE reports required by law from associated companies to “try” & cover up their failings / lies.DISGUSTING - spend your money elsewhere is my opinion. I’d give minus lots of stars if allowed.
1/5
TrustpilotDO NOT BUY FROM BERKELEY HOMES.
DO NOT BUY FROM BERKELEY HOMES.ABSOLUTELY AWFUL EXPERIENCE - As soon as you have handed over the money and exchange they do not care about you at all . They also employed an awful Managing Agent so between them our experience has been appalling . We moved in to the apartment and a whole load of snags we had mentioned before had not been done . The street lilght outside our apartment was hanging on to the post by a guy ropeThey demand the maintenance and service fee up front and then we did not get use of the facilities for nearly a month and then a few months later several of the facilities actually broke and again took another month for them to action or replace causing great inconvenience . Extremely poor communication between them , the managing agents and private car parking company as we were told by the Estate Manager we could park in a certain area in a verbal agreement . We then confirmed this on a follow up e-mail which was agreed too yet they are saying it was never agreed.Following this , we were told by a man from the parking company that if we just left our permit out it would be fine and we did not have to fill it in . Totally received over 15 parking tickets as we were told false information and mislead by those managing the site which then they told us we had to pay all these parking fines totalling in over £500 .One ticket they said they had revoked as we should not have been given it i then recieved a letter demanding payment of another £160 from the car parking company . After this again they stated this had been sorted and no longer existed . 2 weeks later i received a letter to my parent house from the debt collectors chasing for this money yet again so all in all they lied and did not revoke this ticket from the very beginning . This was extremely stressful receiving worrying letters like so and the potential of it damaging my credit rating and black listing my parents address , we ended up paying the fine which they then refused to refund me . We had evidence for all of the above and several other examples where we had received parking tickets but the car in the bay next to us had not and we both had our permits in the car . Lack of care is appalling we struggled to get hold of them constantly as well as the managing agency Premier Estates . We constantly report problems in the development - lights that are out , damaged doors that you have to kick to be able to open The whole process has been a shambles and actually feel so unwelcomed that we want to move immediately .
1/5
TrustpilotCheap fittings lots of issues
Do not buy at Royal Arsenal, Waterfront. Bought a newly restored listed apartment. The interior has no character and thought & lots of snags. The floor plan had a ‘walk in wardrobe’ included but is simply a wardrobe with a couple of shelves. We were told by the Director of Sales we had a higher spec kitchen, but we don’t. The entrance has a concrete step and the path outside has builders’ footprints permanently visible because of careless builders not leaving the path to set. A hand rail had been placed right in front of the fob reader so access is difficult. Then we have the ‘5 star spa’. The changing rooms are filthy, the steam room has cracked tiles, flickering faulty lights and produces little steam and the jacuzzi is cold. The management company Rendal & Rittner are simply appallingly incompetent and depending on who you get, rude. In short avoid Tony Pidgeley (owner) and his Berkeley Group. All they want is your money, you’ll get nothing in return.
5/5
TrustpilotBeaufort Park
The CS team have provided great support to fix snags and make arrangements for delivery of furnitures. Thank you Kathryn and Scarlet!
1/5
TrustpilotBad Customer service
i have a major leaking problem in the roof of the building which is affecting my flat, email was sent almost a month ago to CustomerServicewith no response even though it is a matter of urgency. called the office and left a number of messages with no call back. very bad experience
1/5
TrustpilotWish I could give no stars!Steer clear…
Wish I could give no stars!Steer clear don’t waste any of your money,time or effort even considering buying anything from these lot.No fire stopping in our building meant that when a fire started in it,it spread and destroyed the building in minutes.We were very lucky to get out unharmed,you and your family might not be if you decide to buy a property built by Berkeley Group!
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