Trusted Agent profile · London
★★★★★
500 reviews across 1 platform
Royal Arsenal Riverside, London, SE18 6FR
Berkeley Homes East Thames Ltd's office in London, at Royal Arsenal Riverside, is rated 3.8 out of 5 across 500 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotWish I could give no stars!Steer clear…
Wish I could give no stars!Steer clear don’t waste any of your money,time or effort even considering buying anything from these lot.No fire stopping in our building meant that when a fire started in it,it spread and destroyed the building in minutes.We were very lucky to get out unharmed,you and your family might not be if you decide to buy a property built by Berkeley Group!
5/5
TrustpilotVery satisfied
Everything was great from a to z
5/5
TrustpilotWe’ve recently purchased a property
We’ve recently purchased a property. The build quality is excellent. The staff are very efficient and very friendly. The new build estate is well planted and looks beautiful.
5/5
TrustpilotWhite City living
White City living Good communicationSeveral communication channels making sure message is conveyed and questions answered Very clear timelineAccommodating to some requestsThe final product is of high finishing standard Post completion staff is very experience and helpful to answer queries
5/5
TrustpilotGood build quality, customer service, and timescale
I recently completed on a St Williams apartment in Oxted. They managed to stick to their deadline and exchange before the end June increase in Stamp Duty. Quality and finish has been good. More snags than I expected, probably due to the rush to complete before end June. However the customer service and focus on fixing the few issues has been exemplary. Very pleased overall.
5/5
TrustpilotGreat service,efficient
5/5
TrustpilotGreat people! Great company!
On16-11-2023, when I asked the site manager Daniel to help me moving the furniture(that's not his job), he helped me without hesitate and very pleasant. it make me feeling that I bought the right property with such night company and workers.
1/5
TrustpilotFalling windows
Sadly the windows in our high rise are falling out thanks to Berkeley Homes shoddy windows.I bought a flat new in 2006 and have complained to them previously.They have made no effective attempt to fix them
5/5
TrustpilotBerkeley were fantastic…
Berkeley staff were very professional and courteous and provided regular timely updates. They hand held me throughout the whole process taking the stress out of the situation. Great job all round.
5/5
TrustpilotAmazing team and services
Very happy with all the support from Princes Chase . Very nice development , very supportive team . Nicola, Sally and Chloe all been with us all the way in our stressful process . Our completion day was very well organised and the house was exactly how we expected . Any issue we had after completion Berkeley been very supportive . Highly recommended .
1/5
TrustpilotDon’t even think about buying a home…
Don’t even think about buying a home with them unless you want them to take your money and then wash their hands of any issues you have and you want to deal with horrific customer service standard!! Quality of the homes on Highwood are an absolute joke and how they have been passed by the NHBC is questionable with the issues being raised.
5/5
TrustpilotQuality is very good and customer…
Quality is very good and customer service is excellent!
5/5
TrustpilotHighly satisfied with Berkeley Homes
Highly appreciate with the works of sales team as well as the customer service team members. They always provide me updated information and try their best to meet my request. Of course the most important thing is the good quality of the house and their brilliant follow up services for defects found.
5/5
TrustpilotI really appreciate everything from…
I really appreciate everything from Berkeley Group. I bought several properties in Fulham Reach and Beaufort Park for living and invest as well. The design, building, concierge, gym and Tesco express everything is wonderful, you can ask for nothing more! Especially the management of the estate, they do anything they can to meet your need to run your property smoothly.
4/5
TrustpilotNicely built homes
Nicely built homes Except for the rear gardens for the price of the home should be a lot better full of weeds and not even level. Really annoying to look at. House nicely laid out inside good kitchen appliances Built in wardrobe are nice and bathrooms nice.Customer service very friendly and can’t do enough. Constant contact to see if everything is alright.
1/5
TrustpilotBerkeley build death traps.
I bought a Berkeley flat. The building it was in burnt down in 20 minutes 2 years ago due to design level errors in the fire safety features. I now live in rented accomodation with my wife and 2 small children. Berkeley still haven't admitted liability despite the fire brigade's report pointing the blame at their corner cutting. Buyer beware.
1/5
TrustpilotABSOLUTE SCAM!!
ABSOLUTE SCAM!!! ONCE THEY HAVE CONNED YOU OUT OF YOUR MONEY FOR IMPROPERLY BUILT “HOMES”, YOU WILL ONLY EXPERIENCE TOTAL LACK OF ACCOUNTABILITY AND GASLIGHTING FROM THEM!!! THEY SHOULD BE MADE TO PAY BACK EVERYBODY THEY HAVE EVER SOLD PROPERTY TOO AND LEGALLY SHUT DOWN!!!
5/5
TrustpilotThe agent
The agent, Michelle Murphy is very helpful and professional
5/5
TrustpilotPersonal Touch
The customer service done well on updating of apartment handover and development progress. Danielle been very meticulous, patience and responsive in assisting me on the progress and handling over of my apartment. It's been a smooth process even I'm not in UK personally. Like the few videos which to keep me updated with the progress. Do keep up the good work!!
5/5
TrustpilotLegal Completion with additional cost
Overall positive experience for me but the end part during completion, I wish that more information such as additional costs due to contract extension can be made known earlier so I can do something about it instead of just paying passively. All critical dates with cost impact should be provided upfront to the buyer.
5/5
TrustpilotOutstanding service and quality
Just purchased a property from Berkeley, they have lived up to their existing outstanding reputation. Their teams from sales to after care have all been super friendly, helpful and efficient. Their service is 10/10 for me.Not only that, the quality and design of the build is very high and has left me very impressed.Would highly recommend a Berkeley home to everyone!
5/5
TrustpilotFirst purchase experience of a house in…
First purchase experience of a house in the UK, very customer centric experience, such a good journey from the start with lots of online communication till the physical contact of house handover. My wishes and requests were well taken care of . Good quality of property and friendly customer services. Highly recommend!
5/5
TrustpilotVery good experience
Very good experience on switching pot and after the completion day, they handling all the snagging issues very fast and very helpful.
5/5
TrustpilotExcellent Services
Seema Gajjar and Martina Bird are the superstars serving their customer well. Their prompt response time of the customer requests and the quality of work is excellent!!! Highly recommended the Berkeley Groups property to others without hesitation.
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