Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis feedback is specific to Mr. Abbas Efir, my point of contact at Benham & Reeves. Abbas not only solves problems, he takes them away. They disappear with his involvement. Thank you Abbas and bravo to Benhams: finding and retaining such talent is rare and much appreciated!
Olga · 13 October 2025
Agent replied · 13 October 2026
Hi Olga, we're really pleased to hear you've had such a positive service experience with Benham and Reeves and are are glad you've benefited from Abbas's property management expertise. We appreciate your custom and five star rating shared here.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThanks Kayleigh for your persistent support!
Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.
Nyomi · 14 May 2026
Agent replied · 6 June 2026
Hi Nyomi, we are pleased to hear you are having such a great service experience from Kayleigh in our property management team and that you you feel well so supported in your property tenancy. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service from Kaiju Matsuda at B&R
I have had an absolutely excellent service from Kaiju Matsuda of the Japan Desk at Benham & Reeves. Always professional, thorough and courteous and ready with a prompt solution to any issue. Many thanks Kaiju!
Sarah · 20 January 2026
Agent replied · 25 January 2026
Hi Sarah, we are thrilled to hear you've had such a great service experience with our Japan Desk team. Kaiju is very encouraged to see this. Thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
Trustpilot5 Stars - Stress-Free Move Thanks to Rahim
Moving house can be a nightmare, but Rahim at Benham and Reeves made the entire process smooth and stress-free. Rahim was a professional, efficient, and had the right amount of empathy. He was patient and available to answer our questions (and believe me, we had a lot!).Rahim understood exactly what my husband and I were looking for in a new home. Communication was excellent throughout. I was kept informed every step of the way, and Rahim was always prompt and responsive. Overall, I couldn't be happier with the service I received from Rahim. And also Raj, who helped us with links and keys to our property.
Rashma · 16 July 2024
Agent replied · 24 August 2024
Thank you Rashma for this lovely service feedback with Rahim and Raj are thrilled to see, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleIveta was incredible, she knew intuitively what we were looking for and only showed us apartments that suited our requirements . No nonsense and extremely efficient and an excellent customer service! Highly recommend. Thank you again .
Ginni · 15 December 2025
Agent replied · 16 April 2026
Hi Ginni, we're thrilled to hear you are finding the lettings and property management service exceptional and professional. This is great to see and Iveta and the team really appreciate this recognition. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience working with Abbas Efir
I have been dealing with Abbas in the last 18 months. He is a member of the property management team that handles the rental of my flat.Abbas is reliable, and I can count on him to liaise with service providers and follow up on issues. He comes across as a mindful person. He is responsive, and I really enjoy working with him. I wish Abbas all the very best in his career.RegardsCheng
Wei · 14 October 2024
Agent replied · 25 October 2024
Hi Cheng, thank you for sharing a five star rating here. We're very pleased to hear your property management service expectations are being exceeded. Abbas and all of the property management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience with Benham and Reeves
I leased my flat in March 2021, with the assistance of Wesley. At that time we were still under covid restrictions. Wesley was understanding and very helpful, my move in went smoothly with no stress.Since then I have renewed lease 3 times. Wesley and Veronica have been on hand each year to assist me and I greatly appreciate their efforts to help me secure a new lease. I have had, on occasion, called the Management Department re. maintenance required, response and organising contractors is fast and efficient. The team in the Leasing and Property Management is highly professional, efficient and delivering a very good service.Sandra Dalton
Sandra · 19 May 2024
Agent replied · 10 June 2024
Hi Sandra, we're very pleased to hear you are having a great service experience renting with us since March 2021 and glad to hear you have found Wesley and Veronica so helpful during this time. We appreciate your custom and for sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
GoogleKrystal Richards was fantastic in helping with the renewal of my tenancy in a remarkably short period of time. She is super professional and I appreciate her efforts.
Kurt · 15 February 2026
Agent replied · 16 April 2026
Hi Kurt, thanks very much for leaving such a lovely review about the service you've had from Krystal here at our Wapping branch. We really appreciate the five star rating too.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent service by Mr Di Gong and his team
Mr Di Gong and his team did an excellent job in handling our letting and he worked really hard round the clock to ensure that we are able to move in quickly with ease. Joanna assisted with the move-in process and it all went smoothly without any hiccups. They addressed our questions promptly and we felt assured working with them.Would highly recommend them to anyone looking for their next letting/property!
Junhan · 23 October 2024
Agent replied · 25 October 2024
Hi Junhan, thanks very much for sharing a five star rating here Di and Joanna in our lettings and property management team are pleased to see. We're glad we have met your service expectations and the tenancy set up and process has gone smoothly for you. - Ruth, B&R
★★★★★ 5/5
TrustpilotHighly recommend!
These guys really worked hard for me and got the sale done in difficult market conditions. Very good communicators throughout and really helpful.
I tried another estate agent in the area- they were terrible compared to these guys!
Highly recommend using them
Cathryn · 12 October 2026
Agent replied · 12 October 2026
Hi Cathryn, thanks very much for sharing your lovely feedback here which our property sales team are very pleased to see. It has been our pleasure to assist you with the sale. Thanks for your custom,
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience
We received a very good service with fast communication by Di and Joanna. Everything was clear and assuring throughout the moving process.
YH · 18 March 2026
Agent replied · 6 June 2026
Hi YH, thanks for sharing a five star rating here for the service you've had with Di and Joanna in our lettings team, we are very pleased to hear you've felt so well supported throughout.
- Ruth, B&R
★★★★★ 5/5
GoogleQuiet nice agency, especially Simon and Maria, they do help a lot and the whole check in service are quiet smooth !
David · 15 March 2026
Agent replied · 16 April 2026
Hi David, we appreciate you sharing a five star rating here and are really pleased to hear you are having great service from our Wapping lettings team.
- Ruth, B&R
★★★★★ 5/5
TrustpilotBig thanks to the team at B&R
"Big thanks to the team at B&R! You were really helpful and managed to find a tenant super quickly. You also made all the pre-tenancy stuff easy to deal with. Great service!"
S.K · 10 December 2025
Agent replied · 25 December 2025
Hi SK, thank you for sharing a five star rating here, we are thrilled to hear you've been having such a great service experience and that things are working well for you as a Landlord with Benham and Reeves. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
GoogleWe had issues with Benham & Reeves at the beginning of the tenancy, but our latest property manager, Ajay, turned that around. If Ajay is your property manager, be rest assured that things will be taken care of!
Kinni · 13 October 2025
Agent replied · 13 October 2026
Hi Kinni, many thanks for sharing such positive feedback for the service you've been having from Ajay in our Wapping property lettings team. We are very pleased to hear you feel well supported as a tenant and appreciate your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotDinesh is very responsible end to end…
Dinesh is very responsible end to end and always replies super fast
Ivy · 18 May 2026
Agent replied · 6 June 2026
Thank you Ivy, we're thrilled to hear you've had such a great service experience from Dinesh in our East London sales team. We are glad to hear he has been so responsive. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleThe Benham & Reeves Team is a professional service team from rental contract, regular maintenance, repairs and utilities, contract extensions to tax services. The team has been responsible and responsive throughout the process. Highly recommend the service!
Connie · 12 October 2026
Agent replied · 13 October 2026
Hi Connue, we are pleased to hear you've had a such a positive experience with our Wapping letting agents. Providing professional support to our landlords is at the heart of what Benham and Reeves aims to deliver so thank you for your continued custom.
- David M, B&R
★★★★★ 5/5
TrustpilotSupportive
Shali and Darcey were quite supportive in the entire process.
Clement · 8 May 2026
Agent replied · 6 June 2026
Hi Clement, we're pleased to hear you've had such a good service experience from Shali and Darcey in our lettings team, thanks for your custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotProfessional service
The staff are professional and helpful and provide timely updates and useful info. My only negative point is that quotes for works are sometimes on the high side, but that is just my personal opinion/feeling.
LSR · 11 October 2026
Agent replied · 13 October 2026
Hi Mr Tang, thank you for your continued business as an overseas landlord with Benham and Reeves. Our Hong Kong team are glad to know that you feel well supported for the letting and management of your London properties and we note your observations too. Thank you for your continued custom.
- Emily, B&R
★★★★★ 5/5
GoogleI was very pleased with the service from the Benham team. They were easy to deal with, very responsive, and always professional. Lisa-Jane was our main point of contact, supported by Sylvie and Thuraya. I highly recommend them.
Tom · 20 August 2025
Agent replied · 10 September 2025
Hi Tom, we appreciate you sharing a five star rating and are delighted to hear you've had such an efficient service experience from Lisa-Jane and the lettings team. We are glad to meet your expectations. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotTeamwork Delivering Results!
Benham & Reeves (B&R) have done a great job in selling this flat. Big thanks to Nick at Beaufort Park Office for managing the process from the beginning to completion.Clear and frequent communication; efficient responses; and a real "can do" attitude, made this transaction happen.B&R knowledge and network at Beaufort Park is an invaluable and effective asset.Happy to recommend B&R and confident in their ability to deliver results!
STEVE · 26 June 2024
Agent replied · 24 August 2024
Hi Steve, it's great to see your five star rating and wonderful feedback here. We are thrilled to know you've had a great service experience from us with the selling of your apartment. Thank you very much for your continued custom, we appreciate it. - Ruth, B&R
★★★★★ 5/5
GoogleAbsolutely outstanding experience! The team was professional, efficient, and a pleasure to deal with, but I have to give a special shoutout to Di, who truly went above and beyond. Di is hands-down the best agent I've ever worked with, knowledgeable, responsive, and genuinely committed to making the process smooth and stress-free.
What also stood out was their use of a modern, user-friendly platform that made every step incredibly easy and transparent. From start to finish, the whole experience was seamless. I honestly can’t recommend them highly enough
Irene · 13 October 2025
Agent replied · 13 October 2026
Hi Irene, we're thrilled to hear you've had an outstanding service experience with Benham and Reeves. Di and the team are very pleased to have been able to assist you in making the lettings process friendly and seamless. We appreciate your kind feedback here.
- Ruth, B&R
★★★★★ 5/5
TrustpilotFantastic experience with my lettings…
Fantastic experience with my lettings agent Dele Lawal. Many thanks to Sylvie as well for always being on top of things
Isabel · 13 January 2026
Agent replied · 25 January 2026
Hi Isabel, we are glad to hear you are having such a fantastic experience letting your property with Benham and Reeves Hampstead. Our team are thrilled to see your kind feedback here, thank you.
- Ruth, B&R
★★★★★ 5/5
GoogleI highly Recommend Benham & Reeves. Especially Krystal and Maria have managed the tenancy renewal very smoothly.
Anuj · 15 February 2026
Agent replied · 16 April 2026
Hi Anuj, thanks for renewing your tenancy with Benham and Reeves, we are pleased to hear you've the process smooth and appreciate your kind feedback shared here.
- Ruth, B&R
★★★★★ 5/5
GoogleAs I was looking for a new home, I did some research and contacted several agencies. Gladly, Krystal from Benham & Reeves was the only one who responded to me. She replied to me as soon as possible, and since that day, we started working together to find the perfect home for me. Krystal was very nice, spontaneous and professional. Her and Maria made the process of my moving-in very easy. Both of them assisted me throughout the process and were quick to answer any question that I had.
I would recommend Benham & Reeves and its agents!
Flower · 13 September 2023
Agent replied · 9 June 2024
Thank you very much for your kind feedback about the service you had from Krystal and Maria. We are very glad you've found the lettings service professional and smooth, this is great to hear. Thanks also for sharing a five star rating, we appreciate it.
- Emily, B&R
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