Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRented a flat with them
Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction
Mr · 26 June 2024
Agent replied · 24 August 2024
Hi Pryesh, we are sorry to hear of your disapointment and for the time it took to sort out your deposit return. If you would like to make a formal complaint, please email to info@benhams.com in case of any learning at our end. Thank you.- Ruth, B&R
★★★★★ 5/5
TrustpilotKayleigh Top Service
Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.
William · 19 December 2022
Agent replied · 10 June 2024
Hi William, thank you for sharing a five star rating and for providing such highly positive feedback about your service experience from Kayleigh in our property management team. We are very pleased to hear you feel so well looked after. Thanks again!- Emily, B&R
★★★★★ 5/5
TrustpilotI purchased my flat via B&R
I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.
Borjan · 22 June 2022
Agent replied · 10 June 2024
Thanks very much for sharing a five star rating here Borjan, we're pleased to hear you had such a good experience buying a property through us and Dinesh thanks you for this kind feedback.- Emily, B&R
★★★★★ 5/5
GoogleBenham and Reeves managed our rental property from the beginning, every time they were very professional is handling the letting,Kyle Matthews always did the job perfectly
Aseel · 11 August 2025
Agent replied · 10 September 2025
Hi Aseel, thank you very much for sharing your kind feedback here for our Wapping lettings and property management team. We are thrilled to hear that you are finding our service professional and responsive. We appreciate your continued custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotLisa-Jane Stratton is fabulous and very…
Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!
JM · 26 June 2023
Agent replied · 10 June 2024
Hi Mr Cheung, thank you very much for lovely feedback about the lettings service you're receiving from Lisa-Jane at our Knightsbridge branch. You are definitely in safe and experienced hands so we thank you for this recognition and for your continued trust in Benham and Reeves.- Emily, B&R
★★★★★ 5/5
GoogleThanks Simon. He is so professional and quick response to help us secure a very good property. And also, my friends also received the same, high quality help from Simon as well. Totally recommend!
Wilson · 11 June 2022
Agent replied · 11 June 2024
Thank you for sharing your five star rating here with the Wapping community. We're thrilled you have had such a good service experience renting from us. Simon is really pleased to see this great feedback.
- David M, B&R
★★★★★ 5/5
GoogleThank the team of Yoshi Tsuji! They gave me great help!
Philever · 15 December 2025
Agent replied · 16 April 2026
Hi, we are very pleased to hear you are having a great service experience and benefiting from Yoshi's lettings expertise. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotVery supportive with pet queries
Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!
Lisa · 6 April 2022
Agent replied · 10 June 2024
Thank you Lisa for taking the time to leave a review and for the five star rating. We're glad you have found the service friendly and responsive, this is what our team strive to provide. We hope you and pup will be very happy in your new home.- Emily, B&R
★★★★★ 5/5
Trustpilot506 The Crescent
I would like to extend my thanks and appreciation to Anna Kaplan for her professionalism and efficiency in getting me a new tenant. Definitely I will contiinue to recommend Benham and Reeves to all my friends with needs for letting and management services in London.
Simon · 30 October 2024
Agent replied · 23 November 2024
Hi Simon, we're very pleased to hear you are happy with the service provided by Anna in our lettings. We're glad you've found everything efficient and professional which is what we like to hear from our landlords. Thanks for your continued custom with Benham & Reeves.- Ruth, B&R
★★★★★ 5/5
GoogleThankyou Simon! You made the process of moving so much better :)
Fantastic communication and brilliant service from the start!
Wouldn’t hesitate in recommending to anyone! Thanks again!PositiveResponsiveness, Quality, Professionalism, Value
Maisie · 11 June 2022
Agent replied · 11 June 2024
Thanks for your lovely review Maisie, Simon and all the team here reallly appreciate your wonderfully positive feedback, thank you!
- David M, B&R
★★★★★ 5/5
TrustpilotIncredible Service
The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik
Erik · 22 September 2023
Agent replied · 10 June 2024
Hi Erik, thank you for your kind review here which Greta and Darcey at our Ealing branch are very pleased to see. We are very pleased to know you've had such a good lettings experience with us.Emily, B&R
★★★★★ 5/5
TrustpilotAmazing service
I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.
Ishan · 24 February 2022
Agent replied · 10 June 2024
Thank you Ishan for sharing your highly positive feedback with us and the online community, we are pleased to know you had such a great service experience using our lettings service at our Hampstead branch. It's great to know you found all the communication efficient too. - best regards, Emily T, B&R
★★★★★ 5/5
GoogleOver the past 4 years I have changed three different apartments. I can definitely say that Mr Simon Sobeh is the most professional, proactive, responsive agent I have ever dealt with. CBPositiveResponsiveness, Quality, Professionalism, Value
Cris · 25 August 2021
Agent replied · 11 June 2024
Hi Cris, thanks very much for your review and five star rating, we really appreciate it. All of the Wapping lettings team were encouraged by your feedback.
Thank you, Emily Taylor, B&R
★★★★★ 5/5
GoogleWe are very happy with the services we have received from Benham&Reeves so far. The staff are friendly and very supportive.
Marz · 12 August 2025
Agent replied · 16 April 2026
Hi Marz, thanks for your lovely feedback shared here for our Wapping estate agents, we're glad everything is working out well for you and you feel well supported. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleGreat agent and Krystal Richards has been easy to work with.
Kenlee · 12 January 2024
Agent replied · 11 June 2024
Hi Kenlee, thank you very much for telling us you've had such a great service experience with Krystal. We are all very pleased to see this and your five star rating too.
- Emily, B&R
★★★★★ 5/5
GoogleAmazing service as always. I’ve been with Benham & Reeves for over 3 years now and they have been exceptional with my tenancy. A big thank you to Simon and his team.PositiveResponsiveness, Quality, Professionalism, Value
Racil · 11 June 2021
Agent replied · 11 June 2024
Thanks very much Racil, we're really pleased to know that after 3 years you are still very happy with the service our Waping lettings team are providing. Thanks for rating us 5 stars!
best regards, Emily Tyalor, B&R
★★★★★ 5/5
Googlevery professional! quick response. very kind, helpful!
Sarah · 15 December 2025
Agent replied · 16 April 2026
Hi Sarah, thanks for sharing a five star rating for our Wapping estate agents, we are thrilled to hear we are quick to respond to your needs, this is great feedback. Thanks for your continued custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotMany thanks to Benham & Reeves team
Many thanks to Caroline and Thuraya for a their pieces of advice, finding effective solution, and quick renewal of my tenancy agreement!
Igor · 15 February 2023
Agent replied · 10 June 2024
Thank you Igor, we're pleased to hear you found the service from our Kensington lettings team to be worthy of a five star rating, they appreciate seeing your encouragement here.- David M, B&R
★★★★★ 1/5
TrustpilotUnprofessional
We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.
Gabriel · 28 November 2021
Agent replied · 10 June 2024
Hi Gabriel, sorry to see your feedback here as I can see from our records that this was resolved without the need for dispute intervention. I can also see that we were not the letting agents for this tenancy therefore we didnt hold your deposit. Nevertheless, I will ensure this is all looked into in case there are further things we can learn from your experience.best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finishwould highly recommend Wesley Ramsey for letting
Stephen · 22 November 2023
Agent replied · 10 June 2024
Hi Stephen, it's great to hear you've had such a great service experience with Wesley who really appreciates seeing your feedback and five star rating here, many thanks.- Emily, B&R
★★★★★ 5/5
GoogleIt has been a great experience throughout the process. I appreciate Simon, who had to take so many questions from me, and Maria, who swiftly completed process.
Since I had a few bad experiences with both Letting agent and Property Managers, the process was extremely comfortable compared to my bad experiences.
Again, I thank to both Simon and Maria who carefully assisted with my new home.
Seyun · 11 June 2023
Agent replied · 11 June 2024
Hi Seyun, thanks for sharing a five star rating here and we're really pleased that Simon and Maria from our Wapping lettings team were able to meet your service expectations and help you find the right rental property.
- Emily, B&R
★★★★★ 5/5
GoogleMaria is extremely helpful every time I needed help. She is always available for my calls and as it is my first time renting in the uk she made it very smooth and easy for me. Thank you!
Halima · 11 June 2020
Agent replied · 11 June 2024
Thank you Halima, this is highly positive feedback and we really appreciate you sharing it with us here, kind regards, Emily Taylor, B&R
★★★★★ 1/5
TrustpilotWorst agency in London
1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has fixed it yet.3.Moved out from that apartment four months ago, but our deposit has not yet been returned. Now they are trying to write off more money for poor cleaning, although we paid for professional one.4. The agency made appointments to view that apartment while we lived there: several viewings during the day. Showed that flat for two weeks until the agency found clients to rent it.
Daria · 18 October 2021
Agent replied · 10 June 2024
Hi Daria, sorry to see your complaint here, I will look into this to see what has happened. Deposits are usually returned in a timely manner but can be delayed if delapidations are not agreed by the tenant or landlord. Let me look into this further. regards, Emily B&R
★★★★★ 1/5
TrustpilotNever ever rent with these people
Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit
Nishat · 30 September 2021
Agent replied · 10 June 2024
Hi Nishat, we are very sorry to see your complaint here and would like to reassure you that the ventilation clause in your tenancy agreement applies to most rental properties that are in large apartment buildings. Regarding your deposit, you were given the check-in report when you moved in and you now have the check-out report. Therefore, you are able to see why the landlord is not willing to release your deposit as the damage - which is extensive throughout the property - goes well beyond the scope of fair wear and tear. I believe one of our senior property managers is already assigned to your claim and she will be in touch to finalise the vacation process with you.Kind regards, Emily, B&R
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