Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe've spent a few weeks in search of a new home, but once we contacted B&R the problem was solved within days.
First of all the properties that Shaun showed us were great, but I was truly impressed by his work. Shaun picked up phone calls any time of day or week, immediately replied on all emails, answered and addressed all our concerns. Unlike agents at other places, where there was either too much talk, but no work, where agents disappeared for days, where they did not hear our needs and kept showing us apartments that clearly were not matching our descriptions, with Shaun it all went into fast-forward mode right from the start, we were not waiting for anything, and every time we talked or met we actually advanced closer to our new home.
Thanks B&R and Shaun for your great work, keep it up!
Igor · 19 June 2019
Agent replied · 17 June 2024
Hi Igor, it doesnt look like we replied to your review before now (sorry!), thank you so much for this great feedback seen by our Hammersmith branch and gratefully received. Kind regards, Emily B&R
★★★★★ 5/5
TrustpilotCompliment to Kayleigh Weston
I would like to send a compliment to Kayleigh Weston of Benham & Reeves, for her professionalism and dedication to providing timely response, and actions, from the moment when she took over as the main point of contact for our account.
A · 3 June 2024
Agent replied · 12 June 2024
Hi, thank you for sharing a five star rating here, we are very appreciative of your kind feedback and Kayleigh is pleased to hear you are benefiting from her property management specialism and very happy with the service. Thanks for your continued custom with Benham and Reeves.- David M, B&R
★★★★★ 5/5
TrustpilotExcellent service
Benham & Reeves has been doing an excellent service in managing our properties for almost a decade.They are very professional in their approach and till date we have been having a pleasant experience.Kudos to them.
GIRIS · 12 September 2024
Agent replied · 24 October 2024
Hi GIRIS, we are very appreciative of your custom and for sharing your kind feedback and five star rating here. Thank you for trusting us as your professional London Estate Agent. We value your trust in us.- Ruth, B&R
★★★★★ 5/5
TrustpilotN & T Grossi, Benham& Reeves, Beaufort Park
25 Nov 23: just sold my flat in Beaufort Park. Live overseas. Nick & Thomas Grossi (and staff in office) did a superb job of getting it sold. Kept me in the loop, rapid response to queries, liaised with my solicitor and purchasers solicitor at all times. Faultless. Highly recommended
Ian · 25 November 2023
Agent replied · 12 June 2024
Hi Ian, we're pleased to hear you've found the property sales service from Nick and Tom "faultless". This is great to hear and makes us feel very satisfied knowing we are hitting our own high standards. We appreciate your custom.- Emily, B&R
★★★★★ 5/5
GoogleBest agency service to find the perfect tenant and a reasonable price. I basically don’t have to worry about it on a daily basis, everything is taken care of for the owner. Perfect, five stars! !
Summer · 25 August 2024
Agent replied · 24 October 2024
Hi Summer, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from our Hammersmith lettings team. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
Trustpilotproperty manager Kayleigh
My property manager Kayleigh at Beaufort park is very professional and extremely helpful. I had a few annoyances at my flat when first moving in - she handled everything swiftly and kept me in the loop at all times. Her communication skills are fantastic. Very happy to have her as my property manager.
Sammy · 22 August 2023
Agent replied · 12 June 2024
Hi Sammy, thanks very much for sharing a five star rating here for the property management service you have received from Kayleigh, we appreciate it.- Emily, B&R
★★★★★ 5/5
TrustpilotDinesh was really helpful and the…
Dinesh was really helpful and the communication was great throughout the entire process.
KG · 12 November 2022
Agent replied · 12 June 2024
Thank you very much for your five star rating. We're pleased to hear that you've had a great service experience from Dinesh in our SE London sales team. - Emily, B&R
★★★★★ 5/5
GoogleWe are delighted to have been looked after by Wesley who has been so responsive and caring in handling the changeover and finding new tenants in such a short span of time. What great peace of mind, Wesley gave us!
We will not hesitate to tell our friends , in this part of the world, that we have put our apartment in the good hands of B&R to manage.PositiveResponsiveness, Quality, Professionalism
P · 18 June 2021
Agent replied · 17 June 2024
Thank you Peter, very kind of you to say we are a safe pair of hands, this is what is exactly what we strive to be for our clients. Wesley and the team were very pleased to hear this.
kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotWe were satisfied with the service of…
We were satisfied with the service of Anne Benjamin for renewal of tenancy agreement in November. We were also happy with Rahim Velji who conducted a view of our apartment this March when we were in London. He was very helpful and professional when providing the service
Connie · 21 December 2023
Agent replied · 12 June 2024
Hi Connie, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
★★★★★ 5/5
GoogleJust moved into a new flat and Wesley was a great help. Fast with replies and a very smooth and quick move. Thanks!PositiveResponsiveness, Quality, Professionalism
Aimee · 25 October 2020
Agent replied · 24 October 2024
Hi Aimee, thanks very much for taking the time to leave a review and for the five star rating, we're really pleased to hear you had such an efficient service. We hope you have an enjoyable tenancy. Many thanks, Emily Taylor, B&R
★★★★★ 5/5
GoogleGreat experience renting a flat in Sovereign court. Thank you to Shaun Tan who took care of us. He was very professional, helpful and friendly.
James · 25 October 2020
Agent replied · 24 October 2024
Thanks for your five star review James, we are pleased to know you are happy with your tenancy and everything went well with the process, this is great feedback for us to see. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotSmooth process
Jomar is pretty nice.And he got Smooth process; good service; high efficiency
Haojin · 17 November 2022
Agent replied · 12 June 2024
Hi Haojin, thank you for telling us you've had such a great lettings experience with us, Jomar and our Canary Wharf branch are very pleased to hear this. Thank you for the five star rating too, it's appreciated.- Emily, B&R
★★★★★ 5/5
TrustpilotMoving out
Kayleigh Weston (MARLA) and Raj were helpful for arranging my checkout.
Rainbow · 21 December 2022
Agent replied · 12 June 2024
Thanks very much for sharing a five star rating here, Kayleigh in our property management team is very pleased to hear you've had a good service experience with us, this is encouraging feedback.- Emily, B&R
★★★★★ 5/5
TrustpilotMy experience with Benham & Reeves in…
My experience with Benham & Reeves in both renting and purchasing a property is superb. The agents are very helpful, professional and responsive giving useful advice fit for our needs and follow up our requests promptly. Highly recommended.
May · 31 May 2024
Agent replied · 12 June 2024
Thank you May, it's great to hear are met your service expectations and were able assist you with buying and letting a property. We are glad you have benefited from our expertise. Thanks for sharing a five star rating here, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleThank you Sherrie for everything. You are one of the most competent agent I have ever dealt with.PositiveResponsiveness, Professionalism
Ai · 25 October 2021
Agent replied · 24 October 2024
Thanks very much for your lovely feedback, our Hammersmith lettings team were very glad to hear you had a great service experience with us. Thank you from us all.
Emily Taylor, B&R
★★★★★ 4/5
GoogleVery smooth,
Wesley was especially excellent and helpful, arranging viewings around me and being very open and honest throughoutPositiveProfessionalism
Matthew · 25 October 2021
Agent replied · 24 October 2024
Thanks Matthew, it's great to hear you had a good service experience with us, all of the Hammersmith branch staff were pleased to this.
best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleMy Letting agent, Iveta Visnyeiova provided me very professional services. She is great and help me to let out my flat very quickly.
Cheung · 7 January 2025
Agent replied · 8 January 2025
Hi Cheung, we're very pleased to hear you've had such a great service experience with Iveta and benefited from her extensive lettings expertise. Thank you for sharing a five star rating here too, it's appreciated.
- Emily, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves Property Agents in…
Benham and Reeves Property Agents in London exceeded my expectations. Their team provided impeccable service, guiding me through the entire rental process with professionalism and expertise. Thanks to their efforts, I found my dream tenant for my unit.
Noel · 1 May 2024
Agent replied · 12 June 2024
Hi Noel, many thanks for your lovely feedback. We are thrilled to hear our lettings service exceeded your expectations and we found you the righ tenant for your rental property. We're really glad to know you've benefited from our expertise and appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotPrompt and efficient service to matters relate to letting and tenancy
Prompt and efficient service for rental, dealing with mates affecting the tenants and flat that need rectification. Timely repairs and replacement of furnitures etc .
FOOK · 3 December 2024
Agent replied · 23 December 2024
Hi Fook Kow, many thanks for your kind feedback here, we're very pleased to hear you are finding the lettings and property management service prompt and efficient, thank you for your custom.- Ruth, B&R
★★★★★ 5/5
GoogleWe received all the support we needed . Wesley was always prompt for providing all the necessary information!
Leandro · 25 October 2021
Agent replied · 24 October 2024
Thank you Leandro, we are really glad our lettings team provided the support and prompt service you expected. We're grateful too for rating us with 5 stars.
Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotHappy to recommend
I've been renting out my property through B&R more than 5 years now. They respond promptly to my emails and I've had no problems dealing with them. I've dealt with various staff and this time it was Abbas who assisted me. Thank you.
Fong · 26 May 2025
★★★★★ 5/5
TrustpilotBravo Abbas - and Thank You!
This rating relates to my experience and cooperation with Mr. Abbas Efir. Abbas takes care of my property issues as if they were his own. He proactively spots and resolves problems. His knowledge is thorough and help - invaluable. Thank you!
Olga · 13 February 2024
Agent replied · 12 June 2024
Thank you Olga, we are very appreciative of you recognising Abbas for his property management skills and knowledge. We know how important this is for landlords and tenants and are glad you are benefiting from his invaluable help. Thank you for your continued custom.- Emily, B&R
★★★★★ 5/5
GoogleGreat service! Wesley was very helpful and was quick to answer all of my questions. My move went really smooth. Highly recommend!!
Anna · 25 October 2020
Agent replied · 24 October 2024
Thank you Anna, we are really pleased to see your five star rating and hear that you had such a good experience of moving with us to your new rental home. We hope you continue to enjoy your tenancy. Kind regards, Emily, B&R
★★★★★ 5/5
TrustpilotChris is very great!
Chris is very knowledgeable, helpful and really knows his stuff! Wouldn't hesitate to recommend to anyone.
HFW · 13 December 2021
Agent replied · 12 June 2024
Thanks very much for your service review, Chris was very pleased to hear you have benefitted from his 20+ years of property sales expertise. He is the 'go-to' for many of our Hampstead and Highgate clients so its great to know you have found his knowledge so helpful too. - Emily, B&R
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