Trusted Agent profile · London
★★★★★
533 reviews across 2 platforms
Unit C, Distillery Wharf Chancellors Road, London, W6 9GX
Benham and Reeves Hammersmith's office in London, at Unit C, is rated 4.6 out of 5 across 533 reviews on two platforms, including 117 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Benham and Reeves Hammersmith, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe renewal of tenancy with my tenants was handled very smoothly and professionally. Veronica Souza and Wesley Ramsay were very hands on. Job well done!
Thank you Daisy, we're very happy to hear you've had such a smooth and efficient service. Wesley and Veronica are thrilled to see this and your five star rating. Many thanks. - Emily, B&R
5/5
TrustpilotI purchased my flat via B&R
I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.
Thanks very much for sharing a five star rating here Borjan, we're pleased to hear you had such a good experience buying a property through us and Dinesh thanks you for this kind feedback.- Emily, B&R
5/5
TrustpilotLisa-Jane Stratton is fabulous and very…
Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!
Hi Mr Cheung, thank you very much for lovely feedback about the lettings service you're receiving from Lisa-Jane at our Knightsbridge branch. You are definitely in safe and experienced hands so we thank you for this recognition and for your continued trust in Benham and Reeves.- Emily, B&R
5/5
TrustpilotExcellent Service from Start to Finish
I had a great experience working with Nick Grossi at Benham & Reeves Colindale. He was professional, patient, and proactive throughout the entire process, always keeping me informed and ensuring everything moved forward smoothly.
5/5
Trustpilot506 The Crescent
I would like to extend my thanks and appreciation to Anna Kaplan for her professionalism and efficiency in getting me a new tenant. Definitely I will contiinue to recommend Benham and Reeves to all my friends with needs for letting and management services in London.
Hi Simon, we're very pleased to hear you are happy with the service provided by Anna in our lettings. We're glad you've found everything efficient and professional which is what we like to hear from our landlords. Thanks for your continued custom with Benham & Reeves.- Ruth, B&R
5/5
TrustpilotVery supportive with pet queries
Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!
Thank you Lisa for taking the time to leave a review and for the five star rating. We're glad you have found the service friendly and responsive, this is what our team strive to provide. We hope you and pup will be very happy in your new home.- Emily, B&R
5/5
TrustpilotIncredible Service
The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik
Hi Erik, thank you for your kind review here which Greta and Darcey at our Ealing branch are very pleased to see. We are very pleased to know you've had such a good lettings experience with us.Emily, B&R
5/5
GoogleGreat service provided by Ahmed. He was able to understand the needs, provide adequate apartment visits and sign the lease. It was a pleasure working with you, I recommend. Thank you! 😊 …
Hi Linda, we're very pleased to hear that you've had such a great lettings experience and that Ahmed has been able to meet your rental needs. Thanks for your five star rating and custom, it's appreciated. - Ruth, B&R
5/5
TrustpilotAmazing service
I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.
Thank you Ishan for sharing your highly positive feedback with us and the online community, we are pleased to know you had such a great service experience using our lettings service at our Hampstead branch. It's great to know you found all the communication efficient too. - best regards, Emily T, B&R
5/5
GoogleFantastic service! Wes was professional, polite and moved heaven and earth to get a deal over the line and meet very tight deadlines. Highly recommend and 1st choice for me now moving forward.
Hi Micheal, so glad to hear we worked hard to meet your tight move deadlines and were professional throughout. This is great feedback for the whole team here. - Emily Taylor, B&R
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finishwould highly recommend Wesley Ramsey for letting
Hi Stephen, it's great to hear you've had such a great service experience with Wesley who really appreciates seeing your feedback and five star rating here, many thanks.- Emily, B&R
5/5
TrustpilotMany thanks to Benham & Reeves team
Many thanks to Caroline and Thuraya for a their pieces of advice, finding effective solution, and quick renewal of my tenancy agreement!
Thank you Igor, we're pleased to hear you found the service from our Kensington lettings team to be worthy of a five star rating, they appreciate seeing your encouragement here.- David M, B&R
5/5
GoogleVery helpful lettings management team, thank you Tamae for your all your help
Hi Sarah, thanks very much for sharing a five star rating here, we are glad to hear you've had such a good service experience with our lettings and property management teams here at our Hammersmith branch. - David M. B&R
1/5
TrustpilotUnprofessional
We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.
Hi Gabriel, sorry to see your feedback here as I can see from our records that this was resolved without the need for dispute intervention. I can also see that we were not the letting agents for this tenancy therefore we didnt hold your deposit. Nevertheless, I will ensure this is all looked into in case there are further things we can learn from your experience.best regards, Emily Taylor, B&R
5/5
TrustpilotI have been living in London for 9…
I have been living in London for 9 years and never met such a professional team .
Hi Carlos, we're thrilled to hear that we've provided the best service ever, as an Estate Agent operating in a big city, this is great to hear. Thanks for your custom and your kind service ackowledgement. - Emily, B&R
1/5
TrustpilotWorst agency in London
1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has fixed it yet.3.Moved out from that apartment four months ago, but our deposit has not yet been returned. Now they are trying to write off more money for poor cleaning, although we paid for professional one.4. The agency made appointments to view that apartment while we lived there: several viewings during the day. Showed that flat for two weeks until the agency found clients to rent it.
Hi Daria, sorry to see your complaint here, I will look into this to see what has happened. Deposits are usually returned in a timely manner but can be delayed if delapidations are not agreed by the tenant or landlord. Let me look into this further. regards, Emily B&R
5/5
TrustpilotAn excellent service as always from…
An excellent service as always from Ivan Hrissimov and the team at B and R in Highgate.
Hi Kate, thank you very much for your five star rating here, Ivan is pleased to see this. It is our pleasure to be of service and thank you for your continued custom.- Emily, B&R
1/5
TrustpilotNever ever rent with these people
Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit
Hi Nishat, we are very sorry to see your complaint here and would like to reassure you that the ventilation clause in your tenancy agreement applies to most rental properties that are in large apartment buildings. Regarding your deposit, you were given the check-in report when you moved in and you now have the check-out report. Therefore, you are able to see why the landlord is not willing to release your deposit as the damage - which is extensive throughout the property - goes well beyond the scope of fair wear and tear. I believe one of our senior property managers is already assigned to your claim and she will be in touch to finalise the vacation process with you.Kind regards, Emily, B&R
4/5
GoogleThey Tried to help but couldn't find a parking spot for me in Hammersmith.
Hi David, parking is at a premium these days but not all properties have a space included - sadly. We're glad we were able to find you the right rental property though. Thanks for your custom. - Emily, B&R
5/5
TrustpilotBrilliant Customer Service
An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.
Thank you Ashraff, we're really pleased you've had such good customer service from Denisa in our property management team. That's great to hear.regards, Emily, B&R
1/5
TrustpilotAfter 18 days still waiting for repairs/mattress removal
I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.
Hi Mariana, sorry to hear you have not been happy with the management service but our contractors will only attend out of office hours if there is an emergency. This is standard practice which is mentioned in the documentation we provide to all our new tenants.I believe your property manager has been working with you to get things back on track with the shower and unwanted mattress, so these matters should be resolved soon.best regards, Emily Taylor, B&R
5/5
TrustpilotVery satisfied with Benham & Reeves
Benham & Reeves have constantly provided a good service over the years.Chris Stockwell, Miles Baim and Abbas Efir who handle our properties in London are extremely helpful, professional, diligent and a pleasure to work with.Keep up the good work.
Hi Chris, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from Chris, Miles and Abbas in our property management team. We are glad you have benefited from their collective expertise and things are working well for you as a Landlord.- Ruth, B&R
5/5
TrustpilotRaj has provided an excellent service…
Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.
Hi Mainul, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Raj and our Colindale lettings team. Thank you for your continued custom and trust in Benham and Reeves.- Ruth, B&R
5/5
GoogleThanks Wesley and Veronica for helping throughout the renting process.
Hi Yaqi, thanks very much for sharing a five star rating here, we're very pleased to hear you've had a good service experience throughout the renting process. - Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves Hammersmith, London won Trusted Agent.
