Trusted Agent profile · London

Benham and Reeves City of London reviews

4.6

★★★★★ Excellent

497 reviews across 2 platforms

107 Fleet Street, London, EC4A 2AB

Part of Benham and Reeves, see every office.

Benham and Reeves's office in London, at 107 Fleet Street, is rated 4.6 out of 5 across 497 reviews on two platforms, including 68 Google reviews rated 4.9.

Google logo

4.9 / 5

68

Reviews on Google

This office

Trustpilot logo

429

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Nick Hubbard

Very professional service being offered especially their prompt action to locate suitable tenant.

Aga · 23 March 2023

Agent replied · 21 February 2024

Hi Aga, thanks very much for your kind feedback and five star rating. Nick and all the Ealing lettings team are pleased to hear you've found the service professional. Thanks for trusting us with your property.- Emily, B&R

5/5

Google

Generally vey helpful and responsive in arranging the tenancy of my new apartment; helped keep the referencing process on track and checked that the move-in had gone smoothly.

Robert · 22 February 2021

Agent replied · 23 February 2024

Hi Robert, thanks very much for tell us about your positive experience of renting through our City letting agents, we're very glad to know it all went smoothly and you found us helpful. Thank you also for the five stars which is appreciated. Emily Taylor, B&R

5/5

Trustpilot

Professional agency

Great experience, we were assisted by Di and Jade with utmost professionalism

Pietro · 10 March 2023

Agent replied · 21 February 2024

Thank you Pietro, we're thrilled to hear you've had such a great experience with Di and Jade from our lettings team. - Emily, B&R

5/5

Trustpilot

My agent is Mr Di Gong

My agent is Mr. Di Gong

Cathleen · 3 August 2023

Agent replied · 21 February 2024

Thank you for sharing a five star rating here Cathleen, Di is very appreciative. - Emily, B&R

5/5

Google

Pleasure to deal with Deimante. Very focused, professional and efficient. Thank you so much for the great experience.

M · 22 February 2022

Agent replied · 23 February 2024

Thank you for taking the time to leave a review and rate our City lettings team with five stars, this is really appreciated. We are very pleased to hear you had such a great service experience. kind regards, Emily Taylor, B&R

5/5

Trustpilot

Tanya manages my property so well she…

Tanya manages my property so well she is great as dealing with difficult tenants and resolving situations.

Hannah · 31 March 2022

Agent replied · 21 February 2024

Thank you for the five star rating shared here Hannah and also for telling us how happy you are with the way Tanya in our property management team manages your property. It can be a very stressful job so this feedback means alot - thank you.- Emily, B&R

5/5

Trustpilot

Great experience for property sale

Jeremy found a suitable buyer for our property in a difficult market after another estate agent didn't succeed. Definitely recommend.

SANDER · 7 September 2021

Agent replied · 21 February 2024

Thanks very much for your feedback, we're thrilled to hear you had such a great selling experience with us and will be recommending us.best regards, Emily Taylor, B&R

5/5

Google

Exceptionally professional company. Deimante replies to queries have always been by return and attention to details has been outstanding.PositiveResponsiveness

Arkadiusz · 25 August 2021

Agent replied · 23 February 2024

Thanks very much for your lovely comments and for the five star rating, we are glad to hear you found the service exceptionally professional and outstanding, we do really strive to give a good service experience to tenants and landlords. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Excellent service

Excellent service. Edelyn Reynolds always give me very prompt response when I have any questions.

Xu · 30 March 2022

Agent replied · 21 February 2024

Thank you Xu, Edelyn and the Woolwich lettings team are pleased to hear you have had a great service experience. Thanks for rating us with five stars too.- Emily, B&R

5/5

Google

Abbas at BRL was great in dealing with the Management Company for me when I really needed it. Great work.

Andrew · 22 February 2021

Agent replied · 23 February 2024

Thank you very much for your feedback and five star service rating, we are very pleased to hear this and wish you well with your ongoing tenancy. Best regards, Emily Taylor, B&R

5/5

Trustpilot

Thorough Professional …

Benham and Reeves is a thorough professional company, which took a great care of my needs. Sarah and Veronica have been very forthcoming and supportive all through out.

Apollo · 19 October 2023

5/5

Trustpilot

Excellent service and professional…

Excellent service and professional assistance and expertise from the team and specifically from Abbas Efir. Very helpful, enthusiastic and conscientious.

Fares · 20 October 2020

Agent replied · 21 February 2024

Thank you for reviewing our property management service as excellent - this is much appreciated by Abbas and the team. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Efficient property management team

Happy with Abbas and property management team's efficiency and service which is always prompt and helpful. Thank you

Sue · 26 October 2020

Agent replied · 21 February 2024

Thanks Sue, we are very glad to hear you are happy with your property manager and for the five star service rating. Much appreciated.Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Excellent service from Simon.

Excellent service from Simon.Definitely recommend

Lisa · 18 November 2022

Agent replied · 21 February 2024

Thank you Lisa, great to hear you've had an excellent service from Simon at our Wapping lettings branch. We are happy to help anyone looking for a new home to rent, buy or sell.- Emily, B&R

5/5

Trustpilot

The issue was dealt with professionally and nicely.

The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.

Linda · 31 October 2023

1/5

Trustpilot

Would Avoid

My sad experience dictated that they care for their wallet more than customer's satisfaction.

Vas · 15 June 2019

Agent replied · 21 February 2024

Hi Seymour, we are quite new to Trustpilot and trying to respond to all reviews here. I am very sorry to read your comment and wondered if you could please email me with little more information about what happenend so I can investigate it. We do take all comments seriously and hope to learn from them. If you can email info@benhams.com Thanks, Emily Taylor, B&R

5/5

Google

consistently finding good tenants.PositiveProfessionalism

Neil · 25 August 2021

Agent replied · 23 February 2024

Thanks Neil, we appreciate your five star rating for our City letting agents and for mentioning the high quality of the tenants we have introduced to you. The referencing process is tough but for good reason and we dont cut corners! Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Good experience

Praveen · 16 October 2026

5/5

Trustpilot

Excellent service from Benham & Reeves.

Excellent service from Lisa-Jane. Impressive attention to detail. Made the whole process hassle-free.

Darren · 30 October 2023

5/5

Trustpilot

Rent a flat in North London

Rent a flat in North London, straight forward no problem!

Steph · 5 December 2018

Agent replied · 21 February 2024

Hi Steph, we are quite new to Trustpilot hence the delay in saying thanks very much for your review and comment, really good to hear you had a good experience. Kind regards, Emily, B&R

4/5

Trustpilot

Responsive team

Responsive team, quick, effective, responsive

Jim · 23 October 2020

Agent replied · 21 February 2024

Hi Jimmy, thanks for your positive feedback which is appreciated. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better.Thank you, Emily Taylor, B&R

4/5

Trustpilot

Responsive

Responsive, reliable and professional.

Boejono · 31 October 2020

Agent replied · 21 February 2024

Thank you very much for your feedback, we appreciate it. Best regards, Emily Taylor, B&R

5/5

Google

Very professional and a pleasure to deal with.

Eliza · 23 February 2019

Agent replied · 23 February 2024

Thanks very much for your five star rating, we appreciate it. - Emily, B&R

5/5

Google

Great service and support, very professional! Thank you, Athina.

Melania · 24 February 2016

Agent replied · 23 February 2024

Thanks very much for your five star rating, we appreciate it. - Emily, B&R

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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