Trusted Agent profile · London

Benham and Reeves City of London reviews

4.6

★★★★★ Excellent

497 reviews across 2 platforms

107 Fleet Street, London, EC4A 2AB

Part of Benham and Reeves, see every office.

Benham and Reeves's office in London, at 107 Fleet Street, is rated 4.6 out of 5 across 497 reviews on two platforms, including 68 Google reviews rated 4.9.

Google logo

4.9 / 5

68

Reviews on Google

This office

Trustpilot logo

429

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

1/5

Trustpilot

The most unpleasant renting experience…

The most unpleasant renting experience ever from check-in to check-out. Avoid at all cost.

Previous · 11 December 2023

Agent replied · 21 February 2024

Hi, we are sorry to see your feedback here, we did not see this sooner as we had difficulties accessing our page until today. As you havent given your name, we cannot identify you so would you please email us with details at info@benhams.com so we can understand your experience better. - Emily, B&R

5/5

Trustpilot

Dinesh has done a great job helping me…

Dinesh has done a great job helping me with purchasing by chasing the solicitors on both sides!

Yanting · 21 September 2023

Agent replied · 21 February 2024

Hi Yanting, thanks very much for sharing a five star rating here. We are very pleased to hear your property purchase was handled well by Dinesh.- Emily, B&R

5/5

Trustpilot

Slick experience renting a property…

Slick experience renting a property through Abbie. She was kind helpful and pleasant to deal with. I would highly recommend.

Toby · 23 June 2023

Agent replied · 21 February 2024

Thank you Toby. Abbie and the Hampstead team are very pleased to hear this and we appreciate you sharing a five star rating here with the Trustpilot community.- Emily, B&R

1/5

Trustpilot

Benham & Reeves hidden fees

My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.

Assous · 28 August 2020

Agent replied · 21 February 2024

Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com

5/5

Trustpilot

Customer experience

Property manager Claire DeVantier is a very considerate, hardworking, and responsible person whom I greatly admire.

Consumer · 14 September 2023

Agent replied · 21 February 2024

Thanks very much for your kind words which Claire and our property management team are very pleased to see here. We're glad everything is working out as expected, this is great feedback.- Emily, B&R

5/5

Trustpilot

Excellent service

Excellent service. Tan Pham and Jeffrey Boateng have always give us very prompt response when we had any questions and our property hunting and shifting was very smooth.Would definitely recommend them!!

Sonal · 31 March 2022

Agent replied · 21 February 2024

Thank you Sonat, we really appreciate your five star rating and lovely feedback about our Canary Wharf lettings team. Jeff and Tan are very pleased to hear you've had a good service experience with us.- Emily, B&R

5/5

Google

We have received exceptional service from the Benham and Reeves City office. The members of staff are all professional, polite and any queries we have are always responded to and dealt with swiftly and efficiently. We look forward to working with them more in the future.

Rose · 24 February 2015

Agent replied · 23 February 2024

Rose, really kind thank you for your comments and for taking the time to leave a review. Best wishes Benham & Reeves Residential Lettings

5/5

Trustpilot

Great service

Great service. Always very quick to deal with any issues.

Maivand · 25 January 2024

Agent replied · 21 February 2024

Hi Maivand, we're pleased to see your five star rating here and glad to hear you're happy with the service. Thanks for your custom.- Emily, B&R

5/5

Trustpilot

Wonderful experience

Wonderful experience!

Bryant · 25 June 2024

Agent replied · 24 October 2024

Hi, many thanks for leaving a five star rating here. We are very pleased to hear you've had a wonderful experience with the services we've provided. Thank you!- Ruth, B&R

5/5

Trustpilot

Wesley Ramsay has done a good job

Wesley Ramsay has done a good job. Many thanks for the wonderful service!

Sally · 22 September 2023

Agent replied · 21 February 2024

Thank you Sally, we appreciate you sharing a five star rating here for the service provided by Wesley at our Hammersmith lettings branch. - Emily, B&R

5/5

Trustpilot

Smooth process

Jomar has helped me throught it all since the day I arrived. He is a smart, helpful and efficient lad! Thanks alot Jomar

Omar · 18 November 2022

Agent replied · 21 February 2024

Thanks very much Omar, it's lovely to hear you've had such a good service experience from Jomar at our Canary Wharf branch. We're particularly glad to hear you found him helpful. Thank you for sharing a five star rating too. It's really apprecaited.- Emily, B&R

5/5

Trustpilot

A very positive letting experience…

A very positive letting experience dealing with Tanya and Lily. Very helpful and professional approach and felt like a more personal service than many other property agents provide.

Richard · 1 April 2022

Agent replied · 21 February 2024

Thanks for your highly positive feedback Richard and for sharing your five star rating here with the community. We are glad to hear our service is different to other agents, this is what we strive for so we are very pleased to hear this.- David M, B&R

5/5

Trustpilot

Professional team

Rent a studio in Limehouse. Jeffrey, Maria and Francesca are all very helpful to help me settle in. Thanks.

Kin · 15 March 2023

Agent replied · 21 February 2024

Thanks for your five star rating Kin Yu, our lettings team were glad to hear you've had a good experience renting with us.- Emily, B&R

5/5

Google

Fantastic experience and really appreciate the help and supports from Deimante and Rosie!

Albert · 22 August 2023

Agent replied · 23 February 2024

Thank you Albert, we're thrilled to see your five star rating and kind words here and we are glad you found the letting service met your expectations. - Emily, B&R

5/5

Trustpilot

Great experience with Krystal and…

Great experience with Krystal and Maria. Prompt and helpful responses throughout the letting process

Rosie · 7 July 2023

Agent replied · 21 February 2024

Hi Rosie, thank you for sharing a five star review here which Krystal and Maria are very pleased to see. We're glad you found the service great and we wish you well in your new home.- Emily, B&R

4/5

Trustpilot

We were very pleased with the service…

We were very pleased with the service from Sam Shah and Penny Cheung of Benham & Reeves.I have been rental before arrived in London .I can say Professional and efficient Sales Teams .

Yen · 17 January 2021

Agent replied · 21 February 2024

Thank you very much Yen Chan for your kind feedback, we are glad to hear you had such a positive experience with our sales and rentals teams and got the services you expected. Thank you!best wishes, Emily Taylor, B&R

5/5

Trustpilot

We have been using Benham and reeves…

We have been using Benham and reeves for our properties for several years now. They have been very helpful and responsive. I would highly recommend them.

Christine · 31 March 2022

Agent replied · 21 February 2024

Thanks Christine, we're really pleased to know you find us helpful and responsive. We really value your custom and five star rating shared here.- Emily, B&R

5/5

Trustpilot

Very good service

Very good serviceFrom Simon Sobeh

Lau · 22 January 2024

Agent replied · 21 February 2024

Hi Lau, thanks very much for sharing your five star rating for service you've received from Simon in our Wapping lettings team. We value your custom.- Emily, B&R

5/5

Google

Definitely recommend i received so much help and guidance from Deimante she was very nice, polite and ready to help best experience i’ve had so far.

Sara · 22 February 2022

Agent replied · 23 February 2024

Thank you Sara, our City lettings team are delighted to see your five star rating and we're really glad to know it has been your best experience with an estate agent so far, that's great! best regards, Emily Taylor, B&R

5/5

Trustpilot

Professional and friendly staff

Professional and friendly staffVery good communication

Mr · 20 December 2023

Agent replied · 21 February 2024

Hi Mr Haboubi, we're pleased to hear you've found our staff professional and friendly, these are important attributes we value too. Thank you for your custom.- Emily, B&R

5/5

Trustpilot

It was a great easy experience

It was a great easy experience, they helped me with almost everything, and they also gave me a quick answer for all of my questions.

Turki · 30 March 2022

Agent replied · 21 February 2024

Thank you Turki, our Nine Elms team are very appreciative of your five star service rating. We're pleased to hear you had such an easy experience with us.- Emily, B&R

5/5

Trustpilot

Excellent Always BR by Mr. Barrak & Mr. Ahmad, on behalf-Amutha

The service as lending manager and the other related services are really very supportive and continuous.Thanks

AMUTHA · 20 February 2023

Agent replied · 21 February 2024

Thank you very much for your kind feedback which has been passed on to our Nine Elms lettings & management team, they will be very pleased to see this service appreciation.- Emily, B&R

5/5

Trustpilot

Great work

Great work from Shanghai office, always help at the right time.

Yi · 14 July 2023

Agent replied · 21 February 2024

Thank you Yi, we are are very pleased to hear you are happy with the service and receiving timely help when you need it. - David M, B&R

5/5

Trustpilot

Abbie White helped us tremendously in…

Abbie White helped us tremendously in sorting out our new flat and was a pleasure to work with every step of the way.

Frank · 3 March 2022

Agent replied · 21 February 2024

Thank you Frank for sharing your five star rating here and with the TP community, we really appreciate it. Abbie was thrilled to see this lovely feedback. We wish you well with your tenancy.- Emily, B&R

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