Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe most unpleasant renting experience…
The most unpleasant renting experience ever from check-in to check-out. Avoid at all cost.
Previous · 11 December 2023
Agent replied · 21 February 2024
Hi, we are sorry to see your feedback here, we did not see this sooner as we had difficulties accessing our page until today. As you havent given your name, we cannot identify you so would you please email us with details at info@benhams.com so we can understand your experience better. - Emily, B&R
★★★★★ 5/5
TrustpilotDinesh has done a great job helping me…
Dinesh has done a great job helping me with purchasing by chasing the solicitors on both sides!
Yanting · 21 September 2023
Agent replied · 21 February 2024
Hi Yanting, thanks very much for sharing a five star rating here. We are very pleased to hear your property purchase was handled well by Dinesh.- Emily, B&R
★★★★★ 5/5
TrustpilotSlick experience renting a property…
Slick experience renting a property through Abbie. She was kind helpful and pleasant to deal with. I would highly recommend.
Toby · 23 June 2023
Agent replied · 21 February 2024
Thank you Toby. Abbie and the Hampstead team are very pleased to hear this and we appreciate you sharing a five star rating here with the Trustpilot community.- Emily, B&R
★★★★★ 1/5
TrustpilotBenham & Reeves hidden fees
My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.
Assous · 28 August 2020
Agent replied · 21 February 2024
Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com
★★★★★ 5/5
TrustpilotCustomer experience
Property manager Claire DeVantier is a very considerate, hardworking, and responsible person whom I greatly admire.
Consumer · 14 September 2023
Agent replied · 21 February 2024
Thanks very much for your kind words which Claire and our property management team are very pleased to see here. We're glad everything is working out as expected, this is great feedback.- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Tan Pham and Jeffrey Boateng have always give us very prompt response when we had any questions and our property hunting and shifting was very smooth.Would definitely recommend them!!
Sonal · 31 March 2022
Agent replied · 21 February 2024
Thank you Sonat, we really appreciate your five star rating and lovely feedback about our Canary Wharf lettings team. Jeff and Tan are very pleased to hear you've had a good service experience with us.- Emily, B&R
★★★★★ 5/5
GoogleWe have received exceptional service from the Benham and Reeves City office. The members of staff are all professional, polite and any queries we have are always responded to and dealt with swiftly and efficiently.
We look forward to working with them more in the future.
Rose · 24 February 2015
Agent replied · 23 February 2024
Rose, really kind thank you for your comments and for taking the time to leave a review.
Best wishes
Benham & Reeves Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Great service. Always very quick to deal with any issues.
Maivand · 25 January 2024
Agent replied · 21 February 2024
Hi Maivand, we're pleased to see your five star rating here and glad to hear you're happy with the service. Thanks for your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotWonderful experience
Wonderful experience!
Bryant · 25 June 2024
Agent replied · 24 October 2024
Hi, many thanks for leaving a five star rating here. We are very pleased to hear you've had a wonderful experience with the services we've provided. Thank you!- Ruth, B&R
★★★★★ 5/5
TrustpilotWesley Ramsay has done a good job
Wesley Ramsay has done a good job. Many thanks for the wonderful service!
Sally · 22 September 2023
Agent replied · 21 February 2024
Thank you Sally, we appreciate you sharing a five star rating here for the service provided by Wesley at our Hammersmith lettings branch. - Emily, B&R
★★★★★ 5/5
TrustpilotSmooth process
Jomar has helped me throught it all since the day I arrived. He is a smart, helpful and efficient lad! Thanks alot Jomar
Omar · 18 November 2022
Agent replied · 21 February 2024
Thanks very much Omar, it's lovely to hear you've had such a good service experience from Jomar at our Canary Wharf branch. We're particularly glad to hear you found him helpful. Thank you for sharing a five star rating too. It's really apprecaited.- Emily, B&R
★★★★★ 5/5
TrustpilotA very positive letting experience…
A very positive letting experience dealing with Tanya and Lily. Very helpful and professional approach and felt like a more personal service than many other property agents provide.
Richard · 1 April 2022
Agent replied · 21 February 2024
Thanks for your highly positive feedback Richard and for sharing your five star rating here with the community. We are glad to hear our service is different to other agents, this is what we strive for so we are very pleased to hear this.- David M, B&R
★★★★★ 5/5
TrustpilotProfessional team
Rent a studio in Limehouse. Jeffrey, Maria and Francesca are all very helpful to help me settle in. Thanks.
Kin · 15 March 2023
Agent replied · 21 February 2024
Thanks for your five star rating Kin Yu, our lettings team were glad to hear you've had a good experience renting with us.- Emily, B&R
★★★★★ 5/5
GoogleFantastic experience and really appreciate the help and supports from Deimante and Rosie!
Albert · 22 August 2023
Agent replied · 23 February 2024
Thank you Albert, we're thrilled to see your five star rating and kind words here and we are glad you found the letting service met your expectations.
- Emily, B&R
★★★★★ 5/5
TrustpilotGreat experience with Krystal and…
Great experience with Krystal and Maria. Prompt and helpful responses throughout the letting process
Rosie · 7 July 2023
Agent replied · 21 February 2024
Hi Rosie, thank you for sharing a five star review here which Krystal and Maria are very pleased to see. We're glad you found the service great and we wish you well in your new home.- Emily, B&R
★★★★★ 4/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service from Sam Shah and Penny Cheung of Benham & Reeves.I have been rental before arrived in London .I can say Professional and efficient Sales Teams .
Yen · 17 January 2021
Agent replied · 21 February 2024
Thank you very much Yen Chan for your kind feedback, we are glad to hear you had such a positive experience with our sales and rentals teams and got the services you expected. Thank you!best wishes, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotWe have been using Benham and reeves…
We have been using Benham and reeves for our properties for several years now. They have been very helpful and responsive. I would highly recommend them.
Christine · 31 March 2022
Agent replied · 21 February 2024
Thanks Christine, we're really pleased to know you find us helpful and responsive. We really value your custom and five star rating shared here.- Emily, B&R
★★★★★ 5/5
TrustpilotVery good service
Very good serviceFrom Simon Sobeh
Lau · 22 January 2024
Agent replied · 21 February 2024
Hi Lau, thanks very much for sharing your five star rating for service you've received from Simon in our Wapping lettings team. We value your custom.- Emily, B&R
★★★★★ 5/5
GoogleDefinitely recommend i received so much help and guidance from Deimante she was very nice, polite and ready to help best experience i’ve had so far.
Sara · 22 February 2022
Agent replied · 23 February 2024
Thank you Sara, our City lettings team are delighted to see your five star rating and we're really glad to know it has been your best experience with an estate agent so far, that's great!
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotProfessional and friendly staff
Professional and friendly staffVery good communication
Mr · 20 December 2023
Agent replied · 21 February 2024
Hi Mr Haboubi, we're pleased to hear you've found our staff professional and friendly, these are important attributes we value too. Thank you for your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotIt was a great easy experience
It was a great easy experience, they helped me with almost everything, and they also gave me a quick answer for all of my questions.
Turki · 30 March 2022
Agent replied · 21 February 2024
Thank you Turki, our Nine Elms team are very appreciative of your five star service rating. We're pleased to hear you had such an easy experience with us.- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent Always BR by Mr. Barrak & Mr. Ahmad, on behalf-Amutha
The service as lending manager and the other related services are really very supportive and continuous.Thanks
AMUTHA · 20 February 2023
Agent replied · 21 February 2024
Thank you very much for your kind feedback which has been passed on to our Nine Elms lettings & management team, they will be very pleased to see this service appreciation.- Emily, B&R
★★★★★ 5/5
TrustpilotGreat work
Great work from Shanghai office, always help at the right time.
Yi · 14 July 2023
Agent replied · 21 February 2024
Thank you Yi, we are are very pleased to hear you are happy with the service and receiving timely help when you need it. - David M, B&R
★★★★★ 5/5
TrustpilotAbbie White helped us tremendously in…
Abbie White helped us tremendously in sorting out our new flat and was a pleasure to work with every step of the way.
Frank · 3 March 2022
Agent replied · 21 February 2024
Thank you Frank for sharing your five star rating here and with the TP community, we really appreciate it. Abbie was thrilled to see this lovely feedback. We wish you well with your tenancy.- Emily, B&R
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