Trusted Agent profile · London
★★★★★
578 reviews across 2 platforms
1A, 148 Vaughan Way, London, E1W 2AF
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 1A, is rated 4.6 out of 5 across 578 reviews on two platforms, including 155 Google reviews rated 4.8.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotIvy and Rosie were very helpful and we…
Ivy and Rosie were very helpful and we found an apartment we love thanks to their professionalism!
Hi Karl, we're very glad to hear Ivy and Rosie in our City Lettings team have helped you find a rental property you love. We are also pleased that our professional lettings service has met your expectations. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotKayleigh Weston
Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.
Hi Ian, thank you for your kind feedback concerning the service you've had from Kayleigh in our property management team here at Benham and Reeves. We are glad you felt well supported throughout your tenancy, thanks for your custom. - Ruth, B&R
5/5
GoogleExcellent service and very friendly, major upgrade from previous agencies we’ve dealt with. Special thanks to Simon, Maria and Chris!
Hi Michael, we're thrilled to hear working with Benham and Reeves Wapping is a major upgrade compared to other local estate agents. Simon and the team are glad to provide a lettings and property management service that supports our Wapping landlords and tenants well. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotVery quick response rate
Very quick response rate, and very helpful with any questions and concerns Kayleigh was especially helpful and always happy to help and responds quickly.
Hi Anna, thanks for sharing a five star rating here for the service you are receiving from Kayleigh in our London property management team, its really good to hear you feel so well supported in your tenancy. - Ruth, B&R
4/5
TrustpilotThe staff were helpful
The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.
Hi Selma, thanks for your feedback and for your kind comments about the lettings team who helped you with renting a property. We are sorry to hear that part of your experience during the referencing process was not as positive as it could have been. Referencing is carried out by an independent third-party provider, but we appreciate your feedback and will ensure it is passed on to them for any learning. We are pleased that our team was otherwise able to assist you and thank you for taking the time to share your experience with us. - Emily, B&R
5/5
GoogleJabed was incredibly helpful throughout the entire process of completing the paperwork for my apartment. He was patient, efficient, and made everything so easy and straightforward. I really appreciated how responsive he was and how he guided me through each step with clarity. Thank you, Jabed, for making the whole experience smooth and stress-free! Highly recommend his support.
Hi Dan, thanks for your kind feedback and five star rating here for our Wapping Lettings Agents. Jabed is really please to hear you've had such a great experience renting with us. Thanks for your custom. - Emily, B&R
5/5
TrustpilotSimply the best
Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.
Hi Andrew, thanks for your kind words shared here for Gloria in our Hong Kong team. Its great to hear you feel so well supported and that your property is in good hands with Benham and Reeves. - Emily, B&R
5/5
TrustpilotBest letting agent
Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.
Hi, we are very pleased to hear you've been having a good renting experience - Iveta is pleased to receive this acknowledgement of her lettings and property management expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotGreat service
Both Nick and Thomas took personal interest in the sale of my house. They Managed all the viewings with zero inconvenience to me and followed up with feedback after every visit. Once we had a buyer they have been very proactive with both the buyer and solicitors to bring the sale to a swift conclusion. I have no hesitation in recommending them Great service
Hi Walter, we're really happy that you've had such a good experience selling your property with Benham and Reeves Colindale. Thomas and Nick are pleased to see this ackowledgement of their proactivity and are glad that you've had such a great service experience. Thanks very much for your custom. - Ruth, B&R
1/5
TrustpilotIncompetent, dishonest, and disgraceful service
If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being.During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road.Upon checking out of the property, they attempted to hit me with a series of spurious charges, including:1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left.2. Smears and marks caused by one of their approved contractors.3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance.4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items.While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear.This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful.I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.
Hi JMJ, we're sorry to hear you have been dissappointed with the process and the arbitration to get this resolved. We do our best to work within current regulations that protect tenant rights and the obligations of our landlords and recognise that sometimes, not all parties will agree with outcomes of disputes over fair wear and tear/dilapidations. - Emily, B&R
5/5
TrustpilotPeace and quiet.
Today is a great day for me. I collected keys to my new flat. I'm very happy, but I would like say BIG THANK YOU for Yuan and Thomas. This two Great and Hardworking persons working in Ealing Broadway office for Benham & Reeves. I know, during all this process was sometimes stressful time or even few words too much from my side... my APOLOGIES for this behaviour. You did your job very well and perfect. You have my full recommendations.Thank you one more time.
Hi Pawal, thanks very much for sharing a five star rating here which Thomas and Yuan in our Ealing property sales team are very pleased to see. We are glad to hear we exceeded your service expectations and it has been our pleasure to assist you with the purchase. Thank you for your custom.- Ruth, B&R
5/5
GoogleBenham and Reeves have always been incredibly efficient and helpful in every aspect related to our London lease over the last 10+ years. Living overseas, having B&R handle all issues around the building and tenants, repairs and maintenance, renewing leases or reletting, has been a massive plus for us and Simon Sobeh and the entire team has always looked after us amazingly well!
Hi Simon, we are really pleased to hear you've had such a great service experience from Benham and Reeves Wapping over the last 10 years. We are glad you have benefited from our lettings and property management expertise - Simon and the lettings team and very pleased to see this and to know things are working well for you as a Landlord. Thank you for your continued custom with us here in Wapping. - Ruth, B&R
5/5
TrustpilotBenham has been helping me to find good tenant
Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.
Hi Paul, thank you for taking the time to share such lovely feedback here, your comments are really appreciated particularly by Dele in our Hampstead lettings team. We are delighted you are having a good service experience letting your property with us, thanks for your continued custom. - Emily, B&R
5/5
GoogleChloe Burgess is a real asset to Benham. She keeps a sharp lookout for client's interest ensuring that client's premises are well cared for and that there are no wasteful and unnecessary expenses. She responds promtly to queries and inspires client's confidence in her firm. Well done, keep up your professionalism!
Hi YY, many thanks for sharing such positive feedback for the professional property management service you've been having from Chloe in our Wapping lettings team. We are pleased to hear you feel well supported as a landlord and appreciate your custom. - Emily, B&R
5/5
GoogleI have been renting my property through Benham & Reeves for more than 10 years and they have been good. Rehim Velji is my agent. So far no issues. The only thing I found negative is the cost of any repairs done. If they can get reasonable quotes as well, it will be super.
Hi Pynadath, thanks for sharing your feedback and five star rating here for the service you've had from Rahim in our lettings team. We are pleased to hear you've had a good renting experience with Benham and Reeves. Thanks for your custom. - Emily, B&R
5/5
GoogleI highly recommend Shaun Tan and Benham and Reeves for their outstanding letting services. Shaun’s professionalism, attentiveness, and expertise made the entire process seamless and stress-free. He promptly addressed all queries and ensured a smooth tenancy agreement. The agency’s efficient communication and deep market knowledge were impressive, delivering exceptional results.
Hi Horace, we are thrilled to hear you have found the lettings service provided by Shaun to be outstanding and we are glad that you've found the team effort to be efficient. Thanks for your custom, it is appreciated. - Ruth, B&R
1/5
TrustpilotBenham and Reeves were awful and it was…
Benham and Reeves were awful and it was a horrible experience dealing with the property management team and nothing was ever dealt with correctly. I WOULD NEVER USE THEM AGAIN. OR RECOMMEND THEM Katrina was my property manager and she was unprofessional and not helpful and they still have not returned my deposit after 5 weeks when the Landlord gave instruction to return it immediately It's now 5 weeks and she has still got my money.Often I had to pay for problems in the flat to be resolved myself and they never send the real tradesmen.
Hi Carlo, our records differ with your dates. Our system records that you signed the deposit release form on the 24th September, this was during your visit to our office (6 days ago). We are sorry for your frustration but rest assured, the deposit release is in hand.- Ruth, B&R
4/5
TrustpilotThe sales force and customer experience
Nick, Thomas and Penny: I feel thankful to Nick, Thomas and Penny for the sales of my property which was first handled by Thomas and working together with Penny. It was very slow process at first with various reasons ie overload with other new apartments in the same area, and perhaps due to the economy and sales market not that strong at that time. Both Thomas and Penny continued to give me updated information on the situation of the sales. Nick took over and he managed to have some viewers and market continued to be challenging and the sales price had to be adjusted to below the market from my understanding. Nick was aggressive and managed to confirm sales with an elderly lady. Not an easy sales to handle but with persistence and honestly from Nick, he managed to secure the sales which was continued to be a challenging one for all of us, and with Nick advising and communicating between all the different parties, the buyer, me and the solicitors involved. It was such a relief when the sales finally completed, and I thank Nick who I believed a person with great confidence and good communicator with all parties. Wishing you all with the best of luck for the upcoming sales and including to Thomas and Penny. Suzan PS it’s not appropriate to state the date of experience but overall I should say within perhaps for the last 6-9 months?
Hi Suzan, thanks very much for taking the time to tell us about your experience in the selling of of your property. The market has been very up and down and we are glad we were able to get the sale over the line and to your satisfaction. Thank you for your patience along the way - Nick, Tom and Penny appreciate your kindness and your custom.- Emily, B&R
1/5
Trustpilot£3000 deposit not returned
60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.
Hi Sanjyukta We're sorry to see this here as we are already in touch with you about the conclusion of this. The tenancy end date was 6 March. The check-out report was sent to you 10 March. There is a dispute over deductions, so negotiations have been ongoing. You have now provided your final gas account so rest assured we will process a return once the deductions are agreed by all parties, as is standard practice within current lettings law. - Emily, B&R
5/5
TrustpilotKayleigh Weston
Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.
Hi Suzan, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotOur letting experience with Benham & Reeves
We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..
Hi Vuslat, we appreciate your kind words about the service you are receiving from Benham and Reeves. Helping landlords across London let and manage their rental properties efficiently is what our team is here for. Roland is very appreciative of your kind acknowledgement of his expertise. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotExcellent agent and services
Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.
Thank you Nathan, it's great to hear we met your service expectations and were able assist you with your property transaction in a timely manner. We are glad you have benefited from Penny's expertise. Thanks for sharing a five star rating here, we appreciate this and your custom.- Ruth, B&R
5/5
GoogleThis feedback is specific to Mr. Abbas Efir, my point of contact at Benham & Reeves. Abbas not only solves problems, he takes them away. They disappear with his involvement. Thank you Abbas and bravo to Benhams: finding and retaining such talent is rare and much appreciated!
Hi Olga, we're really pleased to hear you've had such a positive service experience with Benham and Reeves and are are glad you've benefited from Abbas's property management expertise. We appreciate your custom and five star rating shared here. - Ruth, B&R
5/5
TrustpilotThanks Kayleigh for your persistent support!
Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.
Hi Nyomi, we are pleased to hear you are having such a great service experience from Kayleigh in our property management team and that you you feel well so supported in your property tenancy. Thanks for your continued custom. - Ruth, B&R
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Tell us what you need and we'll put you in touch. Benham and Reeves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
