5/5
TrustpilotMatthew from SW Lettings
Matthew has been very helpful with organising our new flat.
Agent replied · 12 June 2024
Thanks for sharing!
Trusted Agent profile · London
Behr and Butchoff London reviews
★★★★★
1,287 reviews across 2 platforms
105 St. Johns Wood Terrace, London, NW8 6PL
Behr and Butchoff's office in London, at 105 St. Johns Wood Terrace, is rated 4.6 out of 5 across 1,287 reviews on two platforms, including 230 Google reviews rated 4.7.
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Awards
Industry awards
Behr and Butchoff London won awards at EA Masters in one year, most recently 2019.
EA Masters winner in one year: 2019.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, North West London
Source: EA Masters winners lists, as published, linked by year.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotRENEWAL OF TENANCY
RENEWAL OF TENANCY. Tamara dealt with the renewal of our Tenancy in a most efficient and professional manner. She kept us informed and we valued her assistance and recommendations.VERONA WEBBER
Agent replied · 12 June 2024
Hi Verona,Thank you for writing a lovely review and sharing your experience with Tamara. We are glad she was professional and kept you informed.We appreciate your support.Best WishesChestertons
5/5
TrustpilotExcellent service
Excellent service, particularly Charlie who is a wonderful negotiator. Wouldn’t hesitate to recommend.
Agent replied · 12 June 2024
A positive customer experience is extremely important to us, so it is wonderful to be able to share such positive feedback with Charlie and the team.Thank you.
5/5
TrustpilotBobby was very efficient and…
Bobby was very efficient and professional.Haloed from beginning till the end.
Agent replied · 12 June 2024
Thank you for the five star review
5/5
GoogleMartins was really helpful with our rental search and worked hard to only show us properties that met our requirements - and a very nice guy as well. Sorry he did not get the deal in the end - but plans changed and something outside the area came up.
5/5
TrustpilotConor showed us around a few places and…
Conor showed us around a few places and was great to talk to, knew what we were looking for by the end. Thanks again!
Agent replied · 28 October 2024
Hi Orin, we really appreciate you taking the time to leave a review for Conor. Please feel free to reach out again if you need any help. Best wishes!
5/5
TrustpilotStav has been super helpful from start…
Stav has been super helpful from start to finish!
Agent replied · 12 June 2024
Thank you for sharing!
1/5
TrustpilotThey’ll take your deposit and not return it
Awful company - took my deposit to reserve a flat and wouldn’t return it. Don’t trust them at all. In the process of claiming through courts.
Agent replied · 23 August 2024
Hi Aneel, we're sorry to see you have left this review. In order for us to look into this to understand the situation, we have sent you a request via Trustpilot for further details. If you could complete this at your earliest convenience, we will investigate further.
5/5
TrustpilotThank you Bobby
Thank you Bobby Rented my property with in a week.
Agent replied · 12 June 2024
Thank you for taking the time to review your experience
1/5
TrustpilotLetting managers lied and wasted time
Letting managers lied to both my tenant and me about details of the contract and dates. When I complained they said that it was ok as they had not wasted my money, only my time. I've tried to contact their head office 5 times to speak about this but nobody replied to calls, emails or the online chat.
Agent replied · 12 June 2024
We are sorry to hear you are disappointed and are still investigating what happened with calling head office and the online chat, as there should not be such delays there please accept our apologies for the inconvenience caused to you. Please see below for an update from David, the lettings manager:Dear Michelle,We’re sorry the tenant was unable to meet with you for the check-in but do hope you find him an excellent tenant in all other respects.Our fees remain highly competitive and we strive to provide the highest calibre tenants to all our landlords. We certainly wish you well with the tenancy and please do get in touch if there is anything we can do in the meantime, we are available to speak anytime.Kind regards, David
5/5
TrustpilotKate was very helpful and definitely…
Kate was very helpful and definitely made the process smooth running!
Agent replied · 12 June 2024
Thank you for the five star review.
5/5
GoogleKurt was brilliant helping me to narrow down what I wanted from a property. He was knowledgeable about the area and the flats he showed me, took the time to follow up with calls and emails and is a very nice guy to boot.
4/5
Trustpilotefficient, knowledgeable and helpful
As an inexperienced landlord, I found Marine Signoret to be both knowledgeable and helpful when contacted. - And extremely efficient too
Agent replied · 28 October 2024
Hi Christine, thank you for leaving some positive feedback. We appreciate the kind words and wish you all the best.
5/5
TrustpilotJasmine is lovely
Jasmine is lovely. I very much enjoyed working together with her.
Agent replied · 12 June 2024
Thank you for taking the time to share your feedback. This is really useful for those who are looking to potentially use Chestertons as their agent.
5/5
TrustpilotFirst rate agency
First rate agency, dealt specifically with Charlie in SW Lettings. Top bloke, excellent communication and made everything easy. Been renting for 15 years now and easily the best agent I have dealt with. Will be looking to Charlie again if moving in the future. Would highly advise you to get in touch if you're looking to rent in London.
Agent replied · 12 June 2024
Thank you for this glowing review!
4/5
TrustpilotAgent has been prompt to reply to…
Agent has been prompt to reply to emails.
Agent replied · 12 June 2024
Thank you for the positive review!
2/5
TrustpilotNo show at scheduled appointment + did not respond to calls
Did not show up or answer calls at the time of scheduled appointment after having confirmed multiple times prior by email and phone.Edit - subsequently called 1 hour after missing the scheduled appointment to apologize and offer an explanation - which is better than no response at all.
Agent replied · 12 June 2024
Hi Shan, thank you for reaching out. We're really sorry to hear this but glad that someone reached out to offer you an apology and explanation. Should you need anything else, please feel free to email social@chestertons.co.uk and we'll be happy to assist. Wishing you all the best!
2/5
TrustpilotNo show at scheduled appointment + did not respond to calls
Did not show up or answer calls at the time of scheduled appointment after having confirmed multiple times prior by email and phone.Edit - subsequently called 1 hour after missing the scheduled appointment to apologize and offer an explanation - which is better than no response at all.
Agent replied · 23 August 2024
Hi Shan, thank you for reaching out. We're really sorry to hear this but glad that someone reached out to offer you an apology and explanation. Should you need anything else, please feel free to email social@chestertons.co.uk and we'll be happy to assist. Wishing you all the best!
1/5
TrustpilotVery unprofessional behaviour
Very unprofessional behaviour from the London agents. When I renewed the tenancy in December, I was advised by Olivia that I would receive deposit refund I was entitled to by law. Two months in, I still haven't received anything. Sharntell responded to my chaser by essentially saying: "Your landlord has the money, go get it yourself".
Agent replied · 12 June 2024
Thank you for getting in touch Stephane.We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotMuch more confident.
After having received pretty poor management in the past, I feel much more confident with Preya looking after my property. She deals with issues swiftly and competently and aims to make the experience as stress free as possible.
Agent replied · 12 June 2024
This is amazing to hear Vanessa, thank you for your feedback. If you need any further help, we're only a phone call or email away.
5/5
TrustpilotReally responsive team
Really responsive team, made finalising my tenancy very easy. Quick to answer questions, or get me information and always very polite to deal with.
5/5
TrustpilotStav and the team were very helpful and…
Stav and the team were very helpful and professional.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review!
5/5
TrustpilotBobby went above and beyond for us
Bobby went above and beyond for us. Highly recommend
Agent replied · 12 June 2024
Thank you for the 5 star review!
1/5
TrustpilotAbsolute parasites
Charged me a renewal commission of over £2000 and did absolutely nothing for me. I had to negotiate the terms with my tenants myself. I will never use this agency ever again for any of my properties.Thank you for your response. I have now raised a formal complaint with the office concerned.
Agent replied · 12 June 2024
Thank you for getting in touch Karen.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Behr and Butchoff London
Has Behr and Butchoff won any awards?
Yes. Behr and Butchoff won Winner for Best Estate Agent Guide 2020 award winning agency, Lettings, North West London at EA Masters 2019.
