4/5
TrustpilotHugo was proactive
Hugo was proactive, professional and helpful with securing a new tenant for my flat I’m continuing to rent out
Agent replied · 12 June 2024
Thank you Allison! We are pleased to hear this!
Trusted Agent profile · London
Behr and Butchoff London reviews
★★★★★
1,286 reviews across 2 platforms
105 St. Johns Wood Terrace, London, NW8 6PL
Behr and Butchoff's office in London, at 105 St. Johns Wood Terrace, is rated 4.6 out of 5 across 1,286 reviews on two platforms, including 230 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotClass act.
Millie is by far the best estate agent I’ve worked with after 12 years in London.
Agent replied · 12 June 2024
Thank you for your review!
5/5
TrustpilotTamara Price has been a great help
Tamara Price has been a great help. Very informative and a pleasure to work with. Thanks.
Agent replied · 12 June 2024
Thank you for sharing!
5/5
TrustpilotI dealt with Graham Jennings throughout…
I dealt with Graham Jennings throughout whoIs incredibly efficient and quick to respond. I highly recommend him. Thank you
Agent replied · 12 June 2024
Thank you Nicholas!
1/5
GoogleI would rate this bellow zero if I could. ITS THE BIGEST SCAM EVER. Please stay away from them. I paid the deposit to remove a property from the online. I provided a question, but I always ask for more and more. It’s been one month. Nothing has been done. I was dealing with Meghan.
Agent replied · 12 June 2024
Hi Hakim, We’re sorry to see you have left this rating on behalf of one of our applicants. Unfortunately in this instance, the process has been held up by the referencing process. The property is advertised as let subject to referencing, so whilst it may still appear online, Chestertons are not completing any further viewings for prospective tenants. If other agents are holding viewings, this is out of our control. We hope this clarifies the situation
5/5
TrustpilotHelpful and organised
Tamara was so so helpful, kind, informed and very responsive - one of the best experiences I’ve had with an estate agency.
Agent replied · 12 June 2024
Thank you for the five star review!
5/5
TrustpilotFriendly and helpful!
Tamara Price at Chesterton South West Lettings was really friendly and helpful in assisting us putting an offer forward. Would definitely recommend!
Agent replied · 12 June 2024
Thank you for sharing!
4/5
TrustpilotFriendly & professional
Abbie was really helpful and responsive throughout the process of finding and securing a rental - thanks Abbie!
Agent replied · 12 June 2024
Thank you for your review!
5/5
TrustpilotStraightforward and easy process
Amanda recently helped my partner and I with a tenancy transfer so that we could move in together. She was efficient in updating us, and made a pretty complicated process straightforward and easy!
Agent replied · 28 October 2024
Hi Hayley, thank you for the great review and sharing your experience with Amanda. We are so glad she was helpful and efficient. Wishing you all the best.
5/5
TrustpilotGood process, timely response
Tenancy contract came up for renewal. Sharn Murray-Aguilar managed the process well, kept me up to date on progress and liaised well between me and the tenant to get a good outcome quickly.
Agent replied · 28 October 2024
Hi Lior, thank you for your review and renewing your tenancy contract with us. It's great to hear that Sharn made the process an easy one. Wishing you all the best!
5/5
TrustpilotFriendly
Although I didn’t buy a house through Chestersons in the end, throughout the process Conor had given me really sound advice and pointed me in the right direction when I needed it, 100% recommended
Agent replied · 23 August 2024
Hi Arben, thank you for the great review and taking the time to share your experience. We are so glad Conor gave you great advice and pointed you in the right direction. We appreciate the support and wish you all the best.
5/5
TrustpilotCompletely pleased with Orchid Ho’s work
Orchid Ho was very efficient in dealing with the renewal of the tenancy. She responded promptly to my communications and was able to secure the renewal that is satisfactory to the tenant and to me.
Agent replied · 23 August 2024
Thank you for the 5 stars!
5/5
TrustpilotTamara price south west London was a…
Tamara price south west London was a real star !! Just amazing and answered all my questions which were never ending
Agent replied · 12 June 2024
Thank you for sharing!
5/5
TrustpilotNishaad 💪🏼
Nishaad was terrific from start to finish. Friendly, approachable, supportive and just a good bloke all round! 💪🏼
Agent replied · 12 June 2024
Thank you for the five star review - so pleased that Nishaad was able to help!
5/5
GoogleChesterton’s have always been so helpful & on the ball when I’ve been looking for a new property in London. The lovely Eliza Nissim is such a dream to work with, so organised & informative with all viewings & communication; she is a true testament to why I choose Chesterton’s and are happy recommending the St John’s Wood Branch to our friends.
5/5
TrustpilotWould highly recommend Ally
Would highly recommend Ally. She was efficient, knowledgeable and will have your best interest at heart.
Agent replied · 12 June 2024
Thank you for sharing your experience!
1/5
TrustpilotLost trust and confidence
Lost trust and confidence. Our house was empty and only people who had access were the agents. They left the property unsecure for days, letting water in and as a result damaged our property. They also come in and out of the property to use our toilet and leave it in a dirty state.
Agent replied · 12 June 2024
Hi Sarah,Thank you for taking the time to leave this review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so that we can investigate this matter accordingly.Many thanks,ChestertonsUpdated Response:Hi Sara,After speaking with your property manager, they have mentioned that the costs of damages are being rectified and that a handyman has attended the property. We apologise again for the inconvenience caused on our end. If you require any further assistance then please do reach it to the appropriate property manager who will be more than happy to help.Many thanks,Chestertons
5/5
TrustpilotMuch better than other agencies.
I had a very positive experience with Chesterton. The agent showing the flat was polite and responsive and the agent managing my flat is very kind as well and very quick in responding to my emails and addressing any issues raised. They complete regular checks on the flat conditions (fire alarms, elettrical, gas, etc.) which is also great as it ensures the flat is in good conditions.
Agent replied · 12 June 2024
Thank you very much for your review Simona. We are pleased to hear this.
5/5
TrustpilotA great experience
Tamara was patient enough to answer my questions, And the speed of reply message is also very fast, high efficiency.
Agent replied · 12 June 2024
Thank you for sharing!
5/5
TrustpilotAlways a pleasure working with Conor
I have been working with Conor for a while now and it is always a pleasure. He is super helpful and knows how to work in the best interests of all parties.
Agent replied · 28 October 2024
Hi Lauren, it's great to hear that you've had such a positive experience. Please feel free to let us know if you need anything else.
5/5
TrustpilotMarine helped me a lot during the…
Marine helped me a lot during the rental process when I was outside of the UK, she replied quickly and tried her best to solve all my problems, thanks a lot!
Agent replied · 28 October 2024
Hi Yiqing, thank you for leaving positive feedback and sharing your experience with Marine. We appreciate the kind words and wish you all the best.
5/5
TrustpilotThanks to Tom H from South Kensington…
Thanks to Tom H from South Kensington for the friendly help sorting my flat !
Agent replied · 12 June 2024
Thank you for the 5 stars
5/5
TrustpilotFound a really nice flat
Matthew was very helpful throughout and we hunted our flat overseas. Everything was done smoothly and we are very happy.
Agent replied · 12 June 2024
Thank you for the glowing review, your kind words have been shared with Matthew
5/5
TrustpilotGreat team at the Tower Bridge Road office!
I cannot speak more highly about the service I received from Katherine Reynolds and her colleague Stav Nicola at the Tower Bridge Road office. And this review is not based upon one instance , but rather a ongoing relationship built over many years. They are both very knowledgable of the local market and efficient in getting me a top rental and quality tenants for my property.
Agent replied · 12 June 2024
Thank you for the wonderful review of our Tower Bridge office, so pleased to hear how helpful Katherine and Stav have been over the years!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Behr and Butchoff London won awards at EA Masters in one year, most recently 2019.
EA Masters winner in one year: 2019.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North West London Lettings
Source: EA Masters winners lists, as published, linked by year.
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Tell us what you need and we'll put you in touch. Behr and Butchoff hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Questions about Behr and Butchoff London
Has Behr and Butchoff won any awards?
Yes. Behr and Butchoff won Winner for Best Estate Agent Guide 2020 award winning agency, Lettings, North West London at EA Masters 2019.
