1/5
TrustpilotBad bad bad
Bad bad bad Buyers beware the auction special condition uploaded last minute with hidden fees wrote in words then numbers to confuse
Trusted Agent profile · London
Barnard Marcus Lettings London reviews
★★★★★
684 reviews across 2 platforms
66-68 Shepherds Bush Road, London, W6 7PH
Barnard Marcus Lettings's office in London, at 66-68 Shepherds Bush Road, is rated 3.0 out of 5 across 684 reviews on two platforms, including 196 Google reviews rated 4.4.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThese guys don't even deserve a star
These guys don't even deserve a star. Terrible service and they will always try and find a way to leech money off you. Used them for a year, never again.
1/5
GoogleSteer clear unless you want to fight tooth and nail for your full deposit back (of which we had to go via the Small Claims Court and TDS to successfully achieve).
1/5
TrustpilotGood luck trying to get any kind of…
Good luck trying to get any kind of communication out of these people, or any kind of service in viewing properties if you don't use their brokerage services.
1/5
Trustpilotavoid these people
avoid these people. they overcharged me by £1176, although they admitted that they had overcharged me i am still trying to get my money back two months later
1/5
TrustpilotThe worst customer service ever
The worst customer service ever. Just trying to get rid of you with the “ill email you the details later”. And never do.
5/5
GoogleAndreja and Arnoldas negotiated the best possible deal for our dream flat in West London. Very efficient and friendly team!
1/5
TrustpilotLost £1200, stay clear
Lost £1200 as their seller accepted another offer after I progressed. Second time dealing with Barnard Marcus and second tome something has gone wrong.
5/5
GoogleReally pleased with the speed of the let and how hard both David and Andreja worked so there was no void period in between tenancies. Excellent service!
5/5
GoogleThe best agents I have ever dealt with. they provide the best tenants and any issues are dealt with quickly I could ask for better agents.
5/5
GoogleI have a viewing with Arnoldas. Very good experience and he was very friendly and helpful!!PositiveProfessionalism
1/5
TrustpilotAbsolutely usless
Absolutely usless. Would never recommend them.
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thanks for reaching out and we’re sorry if things didn’t go smoothly. We’d like to understand more, just drop us an email at complianceresidential@sequencehome.co.uk and we’ll take a closer look.
5/5
GoogleDelighted with my flat purchase and the service provided by Mark and Simon. Highly recommend.
5/5
GoogleSuper helpful and efficient team! Mark and Simon have been very accommodating whilst looking into properties to buy.PositiveResponsiveness, Professionalism
1/5
TrustpilotAbsolute unprofessional bunch of people…
Absolute unprofessional bunch of people trying to do state agency business. I had wasted so much of my time with them.
5/5
GoogleGreat service, very helpful.
4/5
TrustpilotBarnard Marcus Mitcham.
Ali and Dagmara have been Excellent Both have made the process so far an easy and pleasent experience.
5/5
GoogleGreat service, very helpful.
1/5
TrustpilotStaff driving around in company cars…
Staff driving around in company cars speeding and over taking you. Really professional!
1/5
TrustpilotAvoid for your own sanity
Just avoid, for both property management and when looking to sell.. Save yourselves the anxiety.
1/5
GoogleVery rude members of staff, lying a lot, unprofessional. Take monies for the deal, then disappear.
1/5
TrustpilotKeep well away from the NEW MALDEN…
Keep well away from the NEW MALDEN branch. Just think twice before using them.
5/5
GoogleExcellent staff, they are always helpfully especially my agents Andreja and David
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
