Barnard Marcus Lettings London reviews

★★★★★ 1/5

Trustpilot

Poor service and bordering on illegal behaviours

I was a tenant with them. Very slow response time to any queries or concerns. I had to send numerous mails to request getting some mould in my bathroom removed. It took months to eventually fix. I had to email environmental health before they would respond to me. They gave the contractor the wrong house key when they came to finally do the work and when the contractor could not get inside they tried to charge me the call abort fee. It was exhausting dealing with them and they really are just a gang of crooks. Would not recommend from a tenant point of view as they charge very high fees also. If someone was not mature enough to stick up for themselves them would be severely out of pocket and living in a mould infested property.

Aisling · 19 February 2019

★★★★★ 1/5

Trustpilot

Appalling company who seem only interested in their overinflated commission

If I could give Barnard Marcus 0 stars I would. Whilst they may have sold my property. In 6 months they found 1 potential buyer and I had to show him round. Throughout the entire period I had to chase them I complained on numerous occasions but nothing changed, and in the end when I complained formally in writing the response was "We understand you're not happy with the way your sale had been handled but none of the problems stopped the sale going through"Hopefully I'll never have to move again but if I do it won't be with Barnard Marcus.

Brian · 14 February 2019

★★★★★ 1/5

Trustpilot

bad company, unprofessional team, no respect for customers

We have been tenants with Barnard Marcus (Sequence LTD) for 2 years. Dealing with them has been one of the most frustrating experiences I ever had. The first problems started even before entering our new house because Tooting Offices did not process the contract on time. As consequence our entrance was delayed one day. After 2 years living in the property, our tenancy agreement ended on a 24th Sept and I claimed my deposit back immediately after. My deposit was not transferred back to my account until the second week of December. During that period I claimed it repeatedly by phone, email and in person, providing all the details they needed to process the refund every single time. I spoke with 9 different employees from different departments and none of them was competent enough to solve the situation nor even give me a reasonable explanation for the delay in the transfer. Most of my emails and phone calls were ignored and on those times when I was lucky enough that someone answered the phone I only received vague excuses asking me to wait a few more days to receive the monies, or claiming that it might be caused by a problem with my bank account. I asked my bank twice and nothing was wrong with my account, transfers should be received in 2 hours max. After complaining through their internal procedure, rising a dispute on the deposit through TDS and threatening them to contact the property Ombudsman before taking legal action the monies were received into my account (3 months after our tenancy agreement ended). Since nothing changed from the first day I claimed the deposit (same bank account, same recipients name, same reference, same everything) and they refused to send me any details on the transfers they “were attempting” I just assume they did not try even once until they were pressed by a third party.I will never deal with Barnard Marcus again in the future. Useless company, unprofessional team and total lack of respect for their customers.

Victor · 19 December 2018

★★★★★ 5/5

Trustpilot

Sabira at Barnard Marcus is a star!

Brilliant service by Sabira. She is a great professional. She has done such a marvellous job with my sale recently. She explained everything in detail and made me feel so comfortable while taking through this journey. Thanks SabiraKeep up your good work Sadaf

Sadaf · 15 April 2024

★★★★★ 1/5

Trustpilot

1 star because I cant select 0 stars!

1 star because I cant select 0 stars!! without doubt the worst lettings agent ever, Catalogue of errors, poor service incompetent staff in Richmond branch (Benjamin German) and also the head office (Ann Marie Kirby/Daisy Saunders. Unable to resolve queries, no co-ordination between staff. constant telephone chaser call with no resolution. Elevated to manager (Francesca Mitchell) without conclusion. Still waiting for my deposit after another BM error in taking a mysterious fee!!Do not under any circumstances use this company they are USELESS!!!

Wayne · 2 October 2018

★★★★★ 1/5

Trustpilot

Take proper care of your tenants!

I rent a flat through barnard marcus Ealing branch. I was contacted by James from branch that his manager was going to visit my flat to do an evaluation as per landlord request. Shockingly, when I went back home from work I found that the door was unlocked, not even closed! How careless are you! Will you leave your door open when you are out of your own home? James said he would contact his manager, but I never got a reply from him, nor did I get an apology from whoever did the evaluation.

Yuanwei · 28 September 2018

★★★★★ 5/5

Google

Yuri and David were really helpful to find for myself a flat. I received exceptional service. The procedure was fast and smooth. Highly recommend this office if you are about to rent.

Edina · 26 August 2018

★★★★★ 5/5

Google

Extremely helpful and really good communication. Especially Viktor who helped us find a place to stay.

Fred · 25 August 2022

★★★★★ 1/5

Trustpilot

Absolutely TERRIBLE service (Richmond…

Absolutely TERRIBLE service (Richmond offices). First, we were given the wrong information about the release of our deposit. We were asked to first go to the landlord in order to get our deposit. The landlord was on holiday so we waited for when he got back. The landlord then advised us that the deposit wad with Barnard Marcus. When we again approached Barnard Marcus (depending on whom we approached) we were then told that Barnard Marcus was now waiting for the landlords sign off!!! Not only were we given the wrong infornation but no action was taken to request the landlord for the release until after we chased Barnard Marcus a few times via calls /emails...When I requested tone am with someone in the office to escalate the issue i was told that the agent that we wwre dealing with was the manager of the office!!!We still haven't received our deposit despite receiving a go ahead from the landlord!!!!Stay away from this unprofessional firm if you want a peaceful tenancy and your deposit back.

Dilpreet · 16 July 2018

★★★★★ 1/5

Trustpilot

I even don’t want to give one star…

I even don’t want to give one star because of very very cheap and low costumer services. Avoid them because of the cheap behaviour of staff. They value their own time not the costumer.

Fahad · 13 September 2024

★★★★★ 2/5

Trustpilot

Disappointing

Disappointing service. In my personal experience, I did not find the agency knowledgeable, I had to correct my name, and the amount agreed for a house purchase was wrong on the form, also not turning up for a viewing, and more. I don't blame the agency staff, something clearly needs to be fixed with the training. They are pleasant on the welcome and social side so I feel a bit sorry for them as I'm not sure where things are going wrong! I hope the managers can find a way to improve standards.

MP · 22 June 2018

★★★★★ 1/5

Trustpilot

VENDORS - Spend that 0.5% extra

VENDORS - Spend that 0.5% extra to provide your buyers with a legal above board experience. We purchased a flat with Wintana at Barnard Marcus. They do not respect the law regarding conditional selling. We were forced to use in house solicitors to have our offer put forward. We were pushed to sign contracts when our property was not in the condition we offered. Very money-focused, no customer service whatsoever.

DOMINIC · 13 October 2021

★★★★★ 1/5

Trustpilot

I signed a contract with them what a mistake !

I signed a contract with them in December, for 12 weeks, their staff over priced the property by £100,000.00 ! Local market knowledge !4 months later, i was told it was overpriced, as I tried repeatedly to get out of the 12 week contract which I believed to be over, I was told you then have to give a further 28 days notice !What a stitch up! avoid signing with them !Comment on agent feesThey got me to put the property on at £100,000 more than it was worth, with a fee based on this, then when the price was reduced wouldn't reduce their fee - its a scam to get more fee's !

Nick · 18 April 2018

★★★★★ 1/5

Trustpilot

Unprofessional

We agreed to move the 1st of March, the state agent asked us to live the 28th if Feb. We were trying to understand why pushing us to do so. We have previously arranged with our removal company for the 1st March. The state agent took 3 days to send us the contract over, just Te afternoon before we were supposed to move in. And it was delayed for a day, we had to reschedule the removal company many amd oay fees and change the date for a day where it increased £10 extra per hour! It is really disappointing and we were so frustrated. Don’t trust them and get anything written by email.

Caro · 2 March 2018

★★★★★ 5/5

Trustpilot

The agent i spoke too had already…

The agent i spoke too had already answered 90% of my questions before i even had the chance to think of them myself!From the very start to end i felt supported and confident leaving the responsability with them.Highly recommend for an efficient and thorough service!

Mark · 9 February 2024

★★★★★ 1/5

Trustpilot

Estate Agencies immorality

It is immoral, unethical Estate agency taking deposit from the tenants and keeping it in their system to improve their cash flow. Maybe they are on the edge of bankruptcy.I agreed to rent a flat for 1300/month. then the agent said the landlord wants 1325 I said ok. We signed agreement and I paid £500 deposit, it was immediately deducted from my account. next day the agent said the landlord wants £1350 I said no I want my money back, aweek later said ok the landlord might consider your offer! I said no I want my money back! since 20 oct till now which is 31 oct I have not recvd my money and still asking them everyday to pay me my money. What should we do with people lie that?

Henry · 31 October 2017

★★★★★ 5/5

Google

Very professional and hard working, JADE GILL sold our flat W6 0TT in a difficult and turbulent market. The rest of the team Darren and Louise were fantastic too.

Yousef · 26 August 2019

★★★★★ 5/5

Google

The staff at Barnard Marcus effectively found my new home for me. I felt they really listened to what I wanted in a property, showed me somewhere I loved and then did everything they could to ensure I got it. Very impressed!

Charlotte · 25 August 2020

★★★★★ 5/5

Trustpilot

Scott and Lucy at the Sanderstead office provided a good service

Scott and Lucy at the Sanderstead office provided a good service when I was selling my flat. They were polite and helpful and responded to phone calls and emails and passed on communication from the buyer.They kept the sale alive during times when there were pauses from either buyer or seller.

Linda · 4 September 2023

★★★★★ 5/5

Trustpilot

Ben and his team at the Surbiton branch…

Ben and his team at the Surbiton branch were very good and helped a difficult negotiation. Thank you

Edward · 3 March 2022

★★★★★ 5/5

Google

Great team and superb service from Arnoldas on a Sunday was really appreciated. Highly recommend them if you want great service.PositiveProfessionalism

Kevin · 25 August 2021

★★★★★ 5/5

Trustpilot

Georgina at Lavender Hill

My son bought a flat in Nine Elms, the process was handled by Georgina Saunderson from the Lavender Hill branch of Barnard MarcusThe structural survey identified a few issues that needed to be sorted outThe situation was complicated as the vendor has emigrated to Australia and the property unoccupiedHowever Georgina walked us through the process with sensible solutionsIt has been a pleasure to deal with her

Jane · 21 January 2022

★★★★★ 1/5

Trustpilot

Good luck if you are a seller!

Wanted to see an auction flat. Emailed. No response. Chased - one response with few details. Emailed two more times, no response. Showed up on day of viewing and met with a disinterested and rude agent really looking to end the viewing. What a wonderful experience! Would never use them if I were selling. Good luck to you if you are!

DT · 5 September 2022

★★★★★ 5/5

Trustpilot

Very Pleasant Experience

I had a very pleasant experience dealing with the manager of Ealing Branch Manager, Anthony Woznia. With his help, I found my current home and I couldn't be happier living in it, for almost a year now!Their staff are knowledge, courteous, and in general very professional. And I would love to work with them again and again.

Shan · 31 January 2023