Barnard Marcus Lettings London reviews

★★★★★ 5/5

Google

We had a good experience with Barnard Marcus because of Fabian’s professionalism’s and helpfulness we would really recommend using barnard marcus. Thank you

ʜᴀɴɴᴀɴ · 16 February 2026

★★★★★ 5/5

Trustpilot

Very good buying experience

The journey to found a flat to buy is quite difficult and the stress of being a first time buyer doesn't help.When we visited our flat for the first time with Bernard Marcus we had no special expectation about this agency and were prepared for a stressful few weeks.However we were lucky enough to deal with Will who, thanks to his enthusiasm and professionalism, made the process smoother and interactive.During the past few weeks, Will has been caring, present and proactive to make sure the sell would go through with less issues possible.I recommend using and trusting this agency and Will!

Célia · 9 December 2022

★★★★★ 4/5

Google

Very helpful team at Barnard Marcus, Imogen was my agent and she was very quick to respond to queries, kept everyone in the process informed, and professional. Thank you Imogen

Elisa · 19 March 2024

★★★★★ 1/5

Trustpilot

Evil company

Evil company. Nothing is good about them. When we moved in refrigerator broke down we let them know they didn't even answer. We had to buy new one. End of our contract they asked can you sell the refrigerator for a reasonable price we said ok, they never paid. End of our contract they raised %40 rent. We had to move out.They never came for inventory check and It took 5 months to get our deposit back. They never contacted us. Not even once. At least 20 times I contacted them but they just ignored. Which is deposit must be paid in ten days. 5 months without any single information. Everything I wrote here I can prove. I have kept every single message and email.

Blyn · 14 November 2022

★★★★★ 1/5

Trustpilot

Really not happy with the service…

Really not happy with the service received from Trisha and her team in the Dorking branch. They made the experience of selling our home an unpleasant,stressful and ultimately unsuccessful. We were guilt tripped, bullied and told that we had wasted time and effort not agreeing to move with a weeks notice.The service promised at the first hard sell meeting never materialised and we were passed down to junior members of staff who didn’t have the experience needed to help us

Paula · 4 November 2022

★★★★★ 5/5

Google

Barnard Marcus helped me to find my new flat just days before Christmas. I've liaised with Shaquille Campbell who's been extremely professional and self-confident, a man of his word and delivered everything he promised in time record. He really did exceed my expectations. On moving day he also gave me a welcome pack orgnaised by Barnard Marcus. Massive thank you to Shaquille and his team! I would recommend Barnard Marcus - Ealing branch

Costanza · 18 June 2023

★★★★★ 5/5

Google

We're currently in the process of buying our first property through Barnard Marcus and are really happy with our experience so far - James has been very responsive ever since the initial viewing, and Priscilla went above and beyond while we made our mortgage application with her. She's been patient, helpful, and a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value

Suzanne · 11 December 2020

★★★★★ 5/5

Trustpilot

Review of the Southfields branch

Review of the Southfields branch. 10/10 to Chris and his team. During a stressful transaction (stress caused entirely by the lawyers), Chris and his team always called me back, I felt confident that they were doing everything they could to get the purchase through by my deadline. It’s obvious that the Southfields office is a very cohesive team, who go over and above for both vendors and buyers. Having bought through them three times in two years, I know that I would not hesitate to buy or sell through them in the future.

Adam · 7 October 2022

★★★★★ 1/5

Trustpilot

Greasy, useless estate agents. Big fans of conditional selling. Avoid.

Greasy, useless estate agents. Pressured me multiple times into only being able to buy a property through them if I would use their mortgage brokerage service ~ barely hiding behind the fact this is illegal conditional selling. Surprise surprise: said service is hugely overpriced (circa. £900, where this can be done for free - although they'll get very upset with you for doing so). Multiple attempts to upsell insurance products.

Customer · 13 September 2025

★★★★★ 1/5

Google

Frustrating experience renting with BM in Ealing. They're pretty aggressive and persistent when wanting to take your money eg. the holding deposit - wouldn't allow you even a few hours to think. Different story when you would like to have your money back. The (overseas) landlord of the property I had rented was very slow to return my deposit, although there no damages in the property and hence no dispute either. They took more than two months, preparing and then sitting on an absurdly long and detailed inventory (which established that everything was ok - this could've been done right away when I moved out with a few minutes inspection). This was against TDS regulations that the deposit should be returned in 10 days. In this period I tried to contact BM to help me contact the landlord and speed up the process. My emails and requests were simply ignored, up to the point when I told them I'd raise a dispute with TDS which finally prompted them to call the landlord and get sth done. I eventually got the deposit back, but after a frustrating 2-month period of being ignored by BM. Also, every agent I was in contact with left the company after a short time, there seemed to be a very high turnover - i wonder why. It seems if you are a tenant BM Ealing just want to get your money ASAP and will ignore you from that point on and treat you with little to no respect.

Bence · 20 December 2023

★★★★★ 5/5

Trustpilot

Top service

Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend

Kyra · 7 October 2024

★★★★★ 5/5

Trustpilot

Mitcham's Barnard Marcus - Excellent!!! 5 stars

I was with the agency in Mitcham and cannot speak highly enough. Vezir was my point of call and he went way beyond to make sure my sale was as smooth as possible and was not delayed in anyway. Vezir definitely supported me throughout this process and made me feel that I always had someone in my corner. It did not feel at all that it was about their fees but definitely more of a human touch when getting the sale completed successfully. Eli supported me too towards the end and both kept in contact with both the buyer's solicitor and my own. I would definitely, no questions asked, use them again.A brilliant team to work with and and who will make sure the sale gets done.

Julia · 15 July 2022

★★★★★ 5/5

Google

I purchased a flat from Barnard Marcus Ealing branch. Imogen Beadon was the senior sale negotiator in charge with the sale. Although she was working for the sellers, my experience in dealing with her was very positive. She was always polite, helpful in keeping in touch with the vendors and the solicitors, clear in all communication. Overall she played an important part in ensuring that we had a smooth transaction.

Pierpaolo · 18 June 2023

★★★★★ 4/5

Google

Kelly was extremely helpful during a sale which was made difficult by other parties involved. She chased everyone and kept things moving along. Solicitors they recommended were awful though. Unfortunately was convinced by another member of staff that it would be best to use them for our sale, safe to say everyone regretted that choice! Kelly chased and escalated issues to their management until things were completed, putting in a lot of time and effort to answer our questions when the solicitors weren't telling us anything.

Elly · 18 June 2022

★★★★★ 5/5

Google

I was dealt by Amrit Uppal, Amrit was very professional and sincere. She listened to the details I have given very carefully and very quickly presents the properties that met my expectations and within our budget. I was very happy with the property we viewed I was 100% sure I could have go for it but wife had other ideas ( wife win ) so we couldn’t seal the deal unfortunately. But I definitely recommend her service to anyone who is looking for properties to buy or rent.

Phyo · 18 June 2022

★★★★★ 5/5

Google

Priscilla Mohanarajah has been helping us a lot with our mortgage. We are first time buyers and she was really supportive. She is a true professional, and you can see and feel that she always wants to help. We looked at several houses with different schemes including help to buy and shared ownership. She was always ready to help throughout our house hunting period. We are really happy that we chose her, and we did not have any problem regarding the mortgage. She always responds in a timely manner. Buying a house is indeed a stressful process, but we are lucky to have a professional like her. I would highly recommend her.PositiveResponsiveness, Quality, Professionalism

Poe · 18 June 2022

★★★★★ 1/5

Google

We made a huge effort to arrive for a viewing, that was confirmed via sms and email. No one was there, the office was not answering, we just waited for them in the rain until we realized no one was coming and went away. absolutely unacceptable behaviour. stay away

Nathan · 16 April 2025

★★★★★ 1/5

Trustpilot

If there is someone you truly hate from…

If there is someone you truly hate from the bottom of your heart, recommend Barnard Marcus. And Ashleigh Fisher as the agent in charge of their case. The following happened during a 1-year lease (Sep-20 to Aug-21):1) No space heating and hot water for a month in peak winter. I've lived in London since Sep-2014, and heating issues have ordinarily been resolved quite quickly, usually within 24 hours as a matter of urgency. 2) There was unbearable drilling noise from 8 am to 4 pm Monday to Friday. As we work/study from home, we faced extreme difficulties talking calls, participating in virtual meetings, and had severe headaches. Furthermore, the construction told us that this will at least go on till March 2021, i.e. more than half our tenancy. We were not informed of the construction when we were shown the apartment, which would have led us to select a different apartment. 3) Fire alarms: The electrical chimney wasn't working in the kitchen, and the fire alarm kept going off when we cooked food. This was a health and safety hazard as there was no ventilation. 4) Bathroom door: The door of the bathroom was stuck and simply did not close. This issue happened after the heating stopped. Barnard Marcus took 6 months to get the door fixed. 6 months!!5) Work and study: My work suffered as I was unable to take client calls due to the noise. My flatmates' education also suffered as they were unable to participate in Zoom classes online. Barnard Marcus couldn't care less.

Abhishek · 9 June 2022

★★★★★ 1/5

Trustpilot

Awful experience, bunch of incompetents!

Our experience with the Muswell Hill branch of Barnard Marcus has been nothing short of frustrating. We were entirely let down by their unprofessionalism and incompetence, which contributed to the months-long delay of our purchase of a flat in Muswell Hill. Our offer had been accepted in December 2021, but months of chasing led to little progress. Eventually, with no realistic date in sight to exchange contracts, and an absence of even a minimum level of f-giving by the agency, we decided to pull out of the sale.Special mention goes to Raphael our agent, who reminded us time and again how hard he was working for us, even burning his long weekends for our great cause. So much so that he would neglect to give us any updates or ignore our emails for days, breaking the deep silence of his labour only when we chased him for the tenth time.We would also like to applaud Akill, the broker affiliated with Barnard Marcus, who “forgot” (he says) to submit our mortgage after the AIP, causing it to expire. This even though we had given him all the requested paperwork months ahead, and resubmitted them each time he asked us for them again. Eventually, he emailed saying matter-of-factly that the mortgage had lapsed, and sneakily wanted us to sign a different agreement with a higher interest rate, without first explaining the new deal. This included trying to mislead us that certain optional fees were mandatory. All this is incompetence at best, and deliberate fraud at worst.Finally when we informed them through our solicitor that we were withdrawing our bid, we did not receive even the basic courtesy of a reply. No love lost for us, by this time we really didn’t expect anything from them, but our sympathies go to the seller who we understood had signed the contract as early as Dec/Jan.It might well be that our experience with the entire team at Barnard Marcus Muswell Hill was rare, but we were deeply frustrated and disappointed by their inability to manage expectations and to take any ownership of the issues that arose due to their lack of professionalism. I would advise anyone to be very wary if Raphael or Akill were involved in your sale.

Pierpaolo · 8 June 2022

★★★★★ 5/5

Google

Imogen was great and got it over the line - always a few niggles in a property purchase but we felt supported all the way. Thanks.

Will · 19 March 2024

★★★★★ 5/5

Trustpilot

Pretty and perfect position

Karen and myself would like to say a big thank you to Billie, Sophie and all the rental team at Barnard Marcus, Surbiton. We’ve received kindness and great professionalism in securing a very nice split level flat in a central location. Very happy with the whole team and a kind landlady. Best wishes Karen & Paul

Paul · 20 April 2024

★★★★★ 1/5

Trustpilot

Just not nice to deal with

Just not nice to deal with, everything’s hidden, can’t get a straight answer to what commissions are, got told to look on website which makes it even harder to find, why do WH Brown use these crooks, like dealing in the 70s, and no policing

Big · 28 March 2026

★★★★★ 1/5

Trustpilot

AVOID OR PAY THE PRICE

A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you require, then charge exorbitant fees because you haven't had all the information! Avoid them like the plague and use a reputable company.....you have been warned

Julian · 29 October 2025

★★★★★ 5/5

Google

Imogen Beadon has been fantastic. She has been extremely helpful through the entire process, from the first viewing right up until to the point of exchange. Always took my calls and if she wasn't available then she would return them as soon as she could. Thanks again.

Shaun · 18 June 2022