Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe have been extremely disappointed with the entire lettings team at Barnard Marcus. Our agent was Carlo, about whom we had read great reviews, however, we spent the entire process chasing him, chasing the whole team and asking question after question which was never answered. The morning of our move, we still hadn't been told how to pay the deposit, hadn't been sent a contract, been told when we would get our keys or if we could even move in (and we had removal vans and people moving into our previous property that day). We asked that our flat's bathroom was fixed as it has holes in it and the shower was broken, and Carlo said he would have it sorted. Upon moving in, the entire bathroom was filthy, flies in the bath and a loo seat so dirty we had to remove it, and the holes were still there. The boiler also didn't work and neither did the oven. We have a 6 month old daughter who needs to be bathed, so we asked Carlo to urgently sort this, and he did nothing. We had to call him multiple times during the day and all he did was refer us back to the landlord who is brilliant and had things sorted. We sent an email to the entire BM team detailing our disappointment and noone has even bothered to respond. It was just all so unprofessionally handled. I honestly would recommend using any estate agent other than BM - they will not help should you have problems or worries. We love the property we are in, and wish it had been listed by another company, or we never would have continued dealing with them.NegativeProfessionalism
Daisy · 25 August 2020
★★★★★ 5/5
GoogleWhilst looking for a new house we spoke to Barnard Marcus. Damon took time to get to know our needs, would send us periodic updates via email and his customer service was excellent. He build rapport with us, was flexible and worked hard to …
Naveed · 16 April 2021
Agent replied · 14 June 2024
Hello Naveed, thank you for the 5-star review of our team we really appreciate it!
★★★★★ 5/5
GoogleWe have been so impressed with everyone at Barnard Marcus. Geoff, Phoebe and Bramley make a great team: friendly and helpful, all have been generous with their time and their thoughts. It is clear that they communicate with one other very well, and their local knowledge, in particular, really made a difference to us. All the positive comments made about this house have since proved correct and we are absolutely delighted with the purchase. Thank you.
Jonathan · 15 June 2021
★★★★★ 5/5
GoogleBrittney was super helpful start to finish! Really really helpful.
Leena · 15 June 2023
★★★★★ 5/5
GoogleOmar was very pleasant and gave us great service. Certainly would recommend.
Fenix · 16 April 2023
★★★★★ 5/5
GoogleWill Richmond is very friendly and considerate to help, and provide support when we have a need. Appreciate and strongly recommend.
Hanwei · 16 April 2022
★★★★★ 5/5
GoogleI was thoroughly impressed as a first time investor, I found purchasing my first property through Barnard Marcus with the guidance of Bramley who was extremely professional and helpful and Emily from lettings. They both made the process really smooth as it is a very stressful experience they absolutely made it a breeze for me.
HIGHLY RECOMMENDED
Helen · 15 June 2023
★★★★★ 5/5
GoogleProfessional, thorough, and friendly service in helping me let my property in Richmond for the first time. Thank you Priya for coordinating, and Carlo for assisting.
Peter · 16 April 2021
★★★★★ 5/5
GoogleBarnard Marcus has helped in my house sale, Bramley and Will has done an amazing job in marketing the property, and finding the right buyer. More importantly they are the ones that followed up through the sale process, they were both reachable and professional. I will definitely recommend Barnard Marcus & 5 Stars to Bramley and Will.
Amr · 16 April 2023
★★★★★ 5/5
GoogleI was thoroughly impressed as a first time investor, I found purchasing my first property through Barnard Marcus with the guidance of Bramley who was extremely professional and helpful and Emily from lettings. They both made the process really smooth as it is a very stressful experience they absolutely made it a breeze for me.
HIGHLY RECOMMENDED
Helen · 16 April 2023
★★★★★ 5/5
GoogleThanks to Geoff and all the team for a thoroughly professional and personal service. I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Brett · 15 June 2021
★★★★★ 5/5
GoogleBramley Greenfield managed to get me an offer on my flat almost immediately. He was polite and helpful throughout what ended up being a very protracted sale. He was always so helpful and was a pleasure to do business with.
VP · 16 April 2024
★★★★★ 5/5
GoogleThank you Priya for all your help in ensuring a smooth move for the tenants. Pofessional from beginning to end. Thank you.
Carol · 16 April 2021
★★★★★ 5/5
GoogleHaving recent dealing with Priya and her lettings team, I would have no hesitation recommending them as they dealt with me so professionally and efficiently.
They went above and beyond to help me move quickly and swiftly whilst ensuring they kept me updated all the way. Found it refreshing to deal with a friendly and helpful team.”
Richard · 16 April 2022
★★★★★ 5/5
GoogleDamon was very helpful and efficient.
A · 16 April 2022
★★★★★ 5/5
GoogleI rented a flat with Omar and Emily and both of them has been a great help in the whole process. Esp. Emily in the process for amending the TA for me in close proximity of the tenancy started. Please keep it up. :)
Thomas · 16 April 2023
★★★★★ 5/5
GoogleLast year we moved to London not knowing much about the UK market so we decided to rent and faisal was beyond helpful, it was much appreciated at such a turbulent time.
Now we are ready to buy so of course I called him.
Nicko · 16 April 2023
★★★★★ 5/5
GoogleGreat service - my purchase went through smoothly and quickly. Phoebe drove across London on the day of exchange to deliver contracts to the solicitor. A very helpful and responsive team all round.
Henry · 16 June 2019
Agent replied · 14 June 2024
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our Barnard Marcus team provided a five-star service!
★★★★★ 5/5
GoogleI had the pleasure of working with Priya Patel during my seach for a flat to let. She was just the right amount of helpful, without being annoying. In an industry that can be a bit frustrating and mind boggling at times, it was nice to work with someone as pleasant and competent as Priya.
Celeste · 15 June 2021
★★★★★ 5/5
GoogleRecently had Omar as our Lettings Negotiator. He was really helpful and understanding when it came to what me and my partner were looking for. Would really recommend him! Thank you again!
Curtis · 16 April 2023
★★★★★ 5/5
GoogleExcellent and professional service. I had a great and wonderful experience with Barnard Marcus!
Amy · 16 April 2024
★★★★★ 5/5
GoogleJust had a viewing with Omar, whom was very informative and enthusiastic during our viewing. Enjoyed my appointment with him, he’s a very energetic person and I loved it.
Youcef · 16 April 2023
★★★★★ 5/5
GoogleMy wife and I recently engaged the services of Barnard Marcus to sell our house in preparation for a move to Winchester. The level of general service we have received has been first class but I should like to mention in particular, Geoff …
Martin · 16 April 2021
★★★★★ 5/5
GoogleWe have just let our flat with Barnard Marcus. Priya and Carlo have been very helpful and professional, often going above and beyond to get things sorted or help us out (not being nearby made letting somewhat trickier). We would highly recommend them.
Matthew · 16 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
