Bairstow Eves London reviews

★★★★★ 5/5

Trustpilot

Would just like to say a huge thank you…

Would just like to say a huge thank you to the sittingbourne team of Kelly,Paige and Charlie for all their hard work and dedication that went into selling my house.They really are a top team that are with you though every step of the way.The process of selling a house can at times be stressful but with the team from sittingbourne they guide you though the process with every inch of professionalism.So thank you to Kelly and the girls and all the sittingbourne Team.If your selling a house Bairstoweves are the Estate Agents to choose.Amber Kennedy

Amber · 30 January 2021

★★★★★ 1/5

Trustpilot

SCAM SCAM SCAM - AVOID

This company ruins people's lives. Shame there is not a Zero Star. After making an offer on a property being sold by Bairstow Eves and getting it accepted, we proceeded to instruct our conveyancers to do the searches on the property. Once the searches were complete and the mortgage also got approved by the bank, Bairstow Eves came back to say someone else has made a higher offer and put pressure on us to increase our offer. We were shocked because we were told that our initial offer had been accepted. Nonetheless, we increased our offer by £7,000 and was told our new offer had again been accepted. When we queried the agent on why the property was still showing online as "for sale", they told us it was an error and they will update it. That never happened. When we were expecting to complete the sale and exchange contracts, Bairstow Eves came back again to tell us that the seller once again wants more money because someone else had offered £3,000 more than our second offer. Now how can someone else make an offer on a property which has been sold (subject to contract)? How can you make someone start searches on a property that you know full well you won't be selling to them?We pulled out of the sale after that and had to quickly find another property to avoid losing the approved mortgage from the bank. We are also having to pay for the searches on the new property, meaning we have now paid twice. We did not receive a refund from Bairstow Eves for the searches that were carried out on the property they were selling after they accepted our offer. This company has no care for people's lives and livelihoods. Now that we have found a new property and is looking forward, GUESS WHAT, Bairstow Eves has got the nerve and the cheek to contact us again to say that the other buyer that the Seller chose over us has disappointed them so they would like to offer the property again to us. Can you believe this?Summary:- Offer made £265,000 - Accepted by B.E- Property pulled- New offer made £272,000 - Accepted by B.E- Property pulled again- B.E offers property to another buyer for £275,000- New buyer pulls out- B.E comes back to ask us (original buyers) if we would like to buy the house again at £272,000So my advice to anyone wanting to buy from this company is ... DON'T. Avoid them like a plague. Oh and that agent of theirs called Jake Kennedy... I just want to say "Shame on you."

C · 21 December 2020

★★★★★ 1/5

Trustpilot

This company is a fraud

This company is a fraud. Please stay far away from them...the so called manager Sean Lang asked us for a holding deposit. He drafted a receipt to show that behalf of Bairstoweves is taking a holding deposit for (subject and refundable after viewing the property) We were silly enough to given them the deposit. The property advertised was nothing like the picture. Absolutely disgusting, one month now & still waiting for my deposit to be returned. After numerous attempts of emails he stopped replying or answering our calls. Will take it further...His last email ....Good morning, It has been transferred via BACs , it may take a few days to clear . Kind Regards Sean LangLettings Manager, Bairstow Eves Lettings1445 London Road, London SW16 4AQ DD020 8764 0345 Bairstow Eves LettingsOur Awards Still waiting for my refund.

Nats · 3 December 2020

★★★★★ 5/5

Trustpilot

I bought my house in Barkingside, and rented as well.

I bought my house in Barkingside through Bairstow eves. I had very good experience and everything went smooth. I had to rent out same house after some time. I choose again Bairstow eves, as these guys were so helpful to me. Luckily I was dealing with same person again. Elaine is the most helpful estate agent, I have ever met. She is understanding, helpful, and tried her best, to help me.Elaine and Adam both helped me to go through process of renting out. I would highly recommend Bairstow Eves Wanstead and am very thankful to both of them.Shazia

Shazianaeem · 1 December 2020

★★★★★ 5/5

Trustpilot

We would like to thanks Rajan for…

We would like to thanks Rajan for helping us, he has replied to all of our enquiries very promptly and even outside his working hours! He has done above and beyond to make sure we had a great experience. Thanks!

Anabella · 3 September 2024

★★★★★ 3/5

Google

Karl and Omar were super helpful in communicating with the landlord and ensuring that everything was sorted for me to move in.

MFQ · 15 November 2023

★★★★★ 1/5

Trustpilot

6 months ago

I vacated my flat 6 months ago, and despite endless promises to "evaluate and return" my deposit, they have done absolutely nothing. Every time I follow up, I get the same excuse, "we're working on it", but it's clear they have no intention of refunding what is rightfully mine.Their behavior is completely unethical, and they are taking advantage of tenants. Do yourself a favor and avoid this company at all costs. If you value your money and peace of mind, stay far away from them.

Divyanshu · 16 December 2024

★★★★★ 5/5

Trustpilot

Jordan Knights at Bairstow Eves Witham

What a great team at Bairstow Eves in Witham especially Jordan Knights who went above and beyond to get the purchase of my new property through before the Stamp Duty holiday ended. She was always at the end of the phone when my own estate agents selling my property seemed uninterested once I had accepted an offer. Even if Jordan wasnt available Nick was always at hand to step in. I couldn’t recommend Bairstow Eves enough.

Miss · 21 June 2021

★★★★★ 1/5

Trustpilot

Don't waste your time and money

I've been tryingn to purchase a mortgage with this company the reservation ran out before the purchase was complete wasting my time and money this happened because bairstow is not interested in filling there part on e they vot thre mone I've been ignored and pushed aside countless times buy this firm was told they will call me back at least a dozen times with no call back there email response are normal shurg offs all I've needed from them was the lender form so the solicitor and sale rep can do there job took 6 weeks of waiting g and chasing there mortgage department to fail miserable because after they git paid for there part in the sales and purchases they don't care anymore and you git pushed to the back burner this has lost me £1000s of pounds in fees to solicitors and reservation in the property all because there not interested after you paid there fee I'm a first time buyer and completely deverstated buy this company.

JAMIE · 11 December 2024

★★★★★ 5/5

Google

I went to Bairstow Eves Stratford, and met Omar really professional and found the flat I liked that day and we signed the contract for 2-3 days. We had a problem with the old tenant that told in the last minute that he was not moving and put all of us in a bad position. I have faith on Omar that will find the best opportunity for me and appreciate his help and kindness

Marsela · 18 July 2023

★★★★★ 1/5

Trustpilot

Backstabeves - Brackley Branch

Very poor experience all round. Had a holding deposit on a new build, jumped through hoops to provide everything requested to keep the sale moving - every part of communication had to be initiated by myself. Led along by agent to believe everything was going well, turns out Chad Deakin went behind my back to sell the property to another couple. It seems a reservation doesn't mean much to this company.No transparency, very untrustworthy and unprofessional to say the least.On the bright side, probably a blessing in disguise as this company have shown their true colours from the start, not somebody I would want to appease in the future.

M · 27 May 2020

★★★★★ 5/5

Google

Just wanted to say a massive thank you to the lettings team, they were really helpful and went above and beyond. Especially Karl, Asiya, Remy and Rej.

Honey · 13 June 2023

★★★★★ 1/5

Trustpilot

The worst agency ever

The worst agency ever. Rented a house. There was a leak and all living room floor was wavy, so they said they will fix it. Its been 6 months and nothing. So we moved out. It was terrible comunication, did not knew it they accepted the notice or not. Amy way, we managed to move out. I asked for my full deposit, on move out day, they said we will get full amount. The landlord approved. On 20th of March i asked where is my deposit? I got an respond that i need to confirm my bank details. I did. On 23rd i wrote where is the deposit. They said my wofe needs to confirm bank details. She did. I called them they said now it will be up to 10 days. 10 days later i wrote an email, where is my deposit. I got a response that i need to confirm my bank details! What a joke. Due to corona, we lost income, i need money, and they just playing around, wont pick the phone too.

Julius · 3 April 2020

★★★★★ 5/5

Google

Akim belonogins promptly responded to my inquiries, provided regular updates on property listings, and guided me through the paperwork seamlessly. Their professionalism and attention to detail made me feel confident and supported throughout the renting process. I want to express my gratitude to the entire team at Braistow Eves Stratford for their outstanding customer service. They made what could have been a stressful experience into a smooth and enjoyable journey.

Jay · 16 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional people working here like Manager Mark Alexander

Unprofessional and uneducated people working here. How do I know? They were selling my flat and Mark Alexander, the Manager, called me to force me to sell when he wanted me to sell (all he cared about was his commission). I told him I wanted to wait to make a decision and like an upset kid, he just hanged up on me! If the Manager, who is supposed to give the example, behaves like that, then that gives u a very grim idea of how the whole Company is. If you want to sell your flat, do it with real professionals who have your best interest in mind, not only their commission. To be fair, Adam Shackman who was the Negotiator for the sale was professional and polite at all times. But if a Manager behaves like that, that ruins the whole experience and the reputation of the Company. Nobody should deal with a Company that has unprofessional and uneducated people in charge.

Jay · 19 February 2020

★★★★★ 5/5

Trustpilot

Bairstow Eves - Letting Team - Purley Branch

We have just let our property using Bairstow eves Purley. Julie, Jamal & Lara were excellent during the whole process. Great proactive communication from all members of the team and made each step very easy. i would highly recommend the team in the Purley branch as they were very professional, polite, business savvy and worked quickly to get our property let.

Mr · 28 March 2023

★★★★★ 5/5

Trustpilot

Highly recommend Bairstow Eves !!!

Me and my brother recently purchased our new home. A huge Thanks to Bairstow Eves and it's team, especially to David and Maria. As a first time buyers we didn't had much ideas about all the process clearly. Many thing were unknown and complex to us.

Sheikh · 17 December 2025

★★★★★ 1/5

Trustpilot

Let down and misled

I instructed Bairstoweves to sell my home. I was impressed by the initial response and the regular contact and updates on viewing appointments. They took care of all viewings and on being told they had received two offers on the property, I held a lengthy talk with a member of the team who told me that one of the offers came from a regular client who had purchased a number of properties through them and the buyer always completed without problems. So we chose him rather than the other buyer, despite this person offering £5k more. The main reason was that he was a cash buyer and we would complete quicker. Then he was going to get a mortgage. Then he couldn't get a mortgage. Then he was going for a bridging loan and so the problems went on and on. Barstoweves never returned my calls, nor my solicitors calls or the estate agents of the property we were buying. It was impossible to get through on the phone and there is no mobile number to call or text on. It was only when I entered the complaints procedure that I felt I was being treated as a client. I would never recommend Bairstoweves or any subsidiary of Countrywide. My complaint was not upheld because the file made no reference to a cash buyer. They could not identify the person I spoke to and phone calls are not recorded. As far as Countrywide were concerned the conversation never took place. Do not trust Bairstoweves, they promise the earth but do not deliver

David · 3 January 2020

★★★★★ 5/5

Google

Bairstow Eves Stratford have looked after a rental property of mine for ten years and have also just handled its sale. Their selling strategy realised an extremely good price in a flat market. Everything was carried out very efficiently and with great patience. I couldn't recommend them highly enough.

Benedict · 14 June 2019

★★★★★ 5/5

Trustpilot

Absolutely excellent service!

Absolutely excellent service from John and Wayne at the Archway branch of Bairstow Eves. They did so much to keep our sale on track when it nearly fell through on a number of occasions. They were quick to respond to us, communicating frequently over WhatsApp, email and phone. They worked incredibly hard, are reliable and trustworthy. There were several occasions where they went out of their way to get keys or pick up a signed legal document. I would not hesitate to recommend them. Thank you!

O · 1 November 2019

★★★★★ 5/5

Trustpilot

Completed sale, thank you.

I have just completed the sale of my bungalow through the Hucknall branch. I found all the staff that I dealt with to be very friendly and happy to help with all my queries.

Aitch · 23 March 2026

★★★★★ 5/5

Google

Thank you to Scott for his invaluable advice, despite the fact that we didn’t even sell through him. A total professional with an enormous breadth of knowledge. Highly recommend him and will definitely instruct him when/if the time arises. Thoroughly recommend him.

R · 13 June 2021

★★★★★ 5/5

Google

Karen and her team have overseen the letting of my property for many years and from day 1 have been nothing but exceptional. So friendly, professional and ethical; ensuring both landlords & tenants best interests are addressed. Could not recommend Karen and the team highly enough.

Adam · 13 June 2020

★★★★★ 5/5

Trustpilot

Hi if i could give 10 stars I would.

Hi if i could give 10 stars I would.I actually deal with the Purley branch and have found the staff to be very helpful and professional.Luke the Manager is there at the other end of the phone to help with any problems that arise.Then there is Sophie who goes beyond the limitations I would expect. She is always very positive and vibrant and really does keep our spirits up. She does most of our viewings and even helps with the dogs if we are not able to be there.She was involved as Luke was with a past sale and we have total confidence in her.The new lady Camilla is a pleasure to deal with. She is quietly confident with a can do attitude.All in all a great team to do business with.

Ms · 14 September 2019