5/5
GoogleA huge thanks to Becky at Bairstow Eves who helped in selling our property. Would highly recommend other landlords here. Very organised and Efficient. Thank you Becky :)
Trusted Agent profile · London
Bairstow Eves London reviews
★★★★★
1,026 reviews across 2 platforms
142 The Grove, Stratford, London, E15 1NS
Bairstow Eves's office in London, at 142 The Grove, is rated 3.4 out of 5 across 1,026 reviews on two platforms, including 417 Google reviews rated 4.3.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotA massive thank you to Laura
A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body
1/5
TrustpilotThe worst letting experience ever
The worst letting experience ever. Despite paying all rental fees from 11.12.19 and signing the contract I still do not have access to the property! Is it just me, or is it breaching the contract? Letting agent is completely uninterested. Utter lack of professionalism throughout the whole application process up till now, when I literally have to rely on my friends letting me sleep on a couch, despite technically having a house rented.
5/5
GoogleSo happy with the service from the team at Stratford. Highly recommend to anyone looking to rent their property!
Agent replied · 12 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely amazing service from Ian, Katrina and Anita from valuation to completion! Would definitely use again and highly recommend!
Agent replied · 12 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleKatrina worked incredibly hard to get our purchase over the line. She could not have been more professional or helpful and she ultimately made an incredibly stressful process bearable.
Agent replied · 12 June 2024
Thanks for the fantastic 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI would highly recommend Bairstow …
I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!
1/5
Trustpilotpromoting zero deposit scam when I have…
promoting zero deposit scam when I have enough for the deposit, ending up paying extra and zero service for the whole tenancy. Not recommended!
5/5
TrustpilotElaine and Adam are amazing from…
Elaine and Adam are amazing from Wanstead branch. They are super organised and get things on time always find us good tenants. Thank you. M&J
5/5
GoogleI have to say a big thank you to Karen and Luke at Bairstow Eves Stratford for ensuring we had a swift and pleasant move into our new property.
5/5
GoogleStaff is very friendly and the process is very fast.overall good experience for me.thanks
Agent replied · 12 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
4/5
TrustpilotMy review is based on buying from Bairstoweves not selling/renting
I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.
5/5
GoogleHad a great service from the sales team in Stratford. The level of market understanding is immense for the senior staff. They helped me through a very difficult transaction and made it feel easy. Highly recommend them the even arranged my mortgage. Fantastic!
Agent replied · 12 June 2024
Good Morning Mark, Thank you for taking the time to leave us your excellent 5 star review of our dedicated Bairstow Eves team in Stratford. It is brilliant to read that they helped you through a very difficult transaction and made it easier for you. Thank you also for the recommendation. Best wishes, Emma.
5/5
GoogleBrilliant service and provided me professional help for my property purchase
Agent replied · 12 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDO NOT UTILISE THIS COMPANY
Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.
5/5
GoogleIm so happy with rejaul, shahid and karl. They helped me to find an amazing house. They have been extremely professional. I would highly recomend stratford lettings team.
Agent replied · 12 June 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
4/5
TrustpilotExcellent service
Vary helpful service from start to finish Jodie was extremely pleasant to deal with and vary professional. I would highly recommend Bairstow Eve.
1/5
GoogleThey found me a poor quality tenant and only revealed that the tenant had failed the credit check days before he was supposed to move in. Very hard to get hold of, extremely unresponsive.
Agent replied · 12 June 2024
Hi Sona, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
1/5
Googleavoid at all costs. If you value your sanity please use someone more professional
Agent replied · 12 June 2024
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTreat customers like dirts!!
DON'T USE THIS AGENT!! They will ruin your life!!!! I've rented a house via this estate agent, the entire time I have to deal with their endless unreasonable requests and horrible manner!!! All staff act like they are King!! Treat customers like dirts!!Shame there is no negative to give!! The worst service and worst estate agent I have ever experienced!! How do this company still have business!!
1/5
TrustpilotTerrible Company and Worst Service..I…
Terrible Company and Worst Service..I have vacated from the house and they haven't returned my advance amount. I been chasing for almost One and half month.They are not giving the timeline and response is very worst. I recommend don't take any rented properties from this agent.
5/5
TrustpilotPolite and to the point
Polite and to the point, Alicia comes up with suggestions and options and continues to follow up patiently. We are new in London and were looking for a semi-detached house for rent. Got some useful tips from Alicia and can recommend her to anyone who is looking for a property on rent.
5/5
GoogleAnita really supported me in the completion of my flat. She was always there to assist me with my enquirers and really made this whole process so stress free. Would highly recommend!PositiveQuality, Professionalism
Agent replied · 12 June 2024
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleExtremely rude staff with a lot of attitude. DO NOT EVER USE THEM
Agent replied · 12 June 2024
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
