Trusted Agent profile · London
★★★★★
944 reviews across 2 platforms
68 High Street, Wanstead, London, E11 2RJ
Bairstow Eves's office in London, at 68 High Street, is rated 3.5 out of 5 across 944 reviews on two platforms, including 334 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleWe were in search of a property to rent and didn't have much time since we were relocating from West Midlands, and the guys from Bairstow Eves were more then helpful in finding us a property in Hainault, the manager managed to show us the property with a very short notice and we managed to fill in application and book the property the same day! Would recommend to anybody who is looking for property around Wanstead and Hainault
5/5
TrustpilotElaine and Adam are amazing from…
Elaine and Adam are amazing from Wanstead branch. They are super organised and get things on time always find us good tenants. Thank you. M&J
4/5
TrustpilotMy review is based on buying from Bairstoweves not selling/renting
I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.
5/5
GoogleExcellent service from Elaine. Thank you very much
Thank you for leaving us your superb 5* review Duncan. Best wishes, Lucy, Customer Relations.
5/5
GoogleA very smooth and personal service from Elaine when looking for a property to rent. Would happily recommend!
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDO NOT UTILISE THIS COMPANY
Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.
4/5
TrustpilotExcellent service
Vary helpful service from start to finish Jodie was extremely pleasant to deal with and vary professional. I would highly recommend Bairstow Eve.
1/5
TrustpilotTerrible Company and Worst Service..I…
Terrible Company and Worst Service..I have vacated from the house and they haven't returned my advance amount. I been chasing for almost One and half month.They are not giving the timeline and response is very worst. I recommend don't take any rented properties from this agent.
1/5
TrustpilotTreat customers like dirts!!
DON'T USE THIS AGENT!! They will ruin your life!!!! I've rented a house via this estate agent, the entire time I have to deal with their endless unreasonable requests and horrible manner!!! All staff act like they are King!! Treat customers like dirts!!Shame there is no negative to give!! The worst service and worst estate agent I have ever experienced!! How do this company still have business!!
5/5
TrustpilotPolite and to the point
Polite and to the point, Alicia comes up with suggestions and options and continues to follow up patiently. We are new in London and were looking for a semi-detached house for rent. Got some useful tips from Alicia and can recommend her to anyone who is looking for a property on rent.
5/5
GoogleI had a great experience with this agency as a tenant. Truly professional and caring service!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHow do you give zero star
How do you give zero star? Trying to get my deposit back, Olga, Elizabeth and the rest of the team have been tossing me around. I moved out 2 months ago, my former landlord checked the apartment and was happy for most of my deposit to be refunded but these guys are telling me my deposit refund is now "uploaded for a review" Stay away from them, they are rogues!!
5/5
GoogleI love Elaine's professionalism.
Medinat Adedayo Alade-Araoye thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service , so helpful and caring . Elaine especially was patient , understand and helped all through the process . Five star service …..
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFive start treatment from Kirsty and…
Five start treatment from Kirsty and her hard working team in the sale of our lovely bungalow.Many thanksTerry & Marion
1/5
TrustpilotAbsolutely shocking
Absolutely shocking. DO NOT USE. We tried to buy a house and the offer was accepted until they said we MUST use their solicitors.. what a sham. Con men of the highest order
5/5
GoogleExcellent good level of service offered. Very responsive to requests. Keeps me informed with updates and the landlord information portal is very useful in providing up to date statements.PositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience with Elaine and her Lettings team who were extremely helpful and managed to source a lovely property for us all. Would recommend for their openness and professionalism.PositiveProfessionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotPoor service Sutton Branch
Poor service all around. Estate agents sold services and then once that was done never bothered to really keep me updated. I had to ring them with updates and then when making an official complaint, that was just ridiculous as well.They have given conflicting/false information and haven’t been helpful towards myself and partner. Wouldn’t use to buy, sell or rent a house with these!
5/5
GoogleVery efficient and friendly staff. Visited the branch as we were flat hunting and everything was sorted in a week. Straightforward and easy communication, knowledgeable compared to other agencies we have been in touch with. Thank you, Adam & Elaine!
Good afternoon, Thank you for your review and for taking the time to write about us! We really appreciate it and I'm glad we could help. Kind regards, all at Bairstow Eves
1/5
TrustpilotBooked 2 viewing but however no one…
Booked 2 viewing but however no one showed up, wasted our time, not very professional for such reputed company.
5/5
GoogleExcellent branch, helped us smoothly move into new rented property. Always on hand to help if any problems. The staff are fantastic, including Elaine who has helped significantly with small issues upon moving in.
Thank you for your 5* review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.
5/5
TrustpilotBairstow Eves letting agency such an amazing team !
Bairstow Eves letting agency such a great asset to Wanstead community , a very helpful team full of consideration and attention to detail. I would like to mention Elaine who went far and beyond to accommodate us and made the impossible to meet our needs, she truly is a star , a kind and understanding lady. A very big thank you to all of Bairstow Eves !
5/5
TrustpilotWould recommend
Alicia from Bairstowe Eves has been a fantastic help in finding a place that was the right fit for me and my friend. She made the process quick, easy and was very informative and responsive. I cannot recommend her and Bairstowe Eves enough!
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