5/5
GoogleVic and Luis were both efficient and pro-active during our flat hunt. Even after our tenancy has begun, they continue their great customer service! Thanks for the help guys.
Trusted Agent profile · London
Bairstow Eves London reviews
★★★★★
787 reviews across 2 platforms
198 Lavender Hill, London, SW11 1JA
Bairstow Eves's office in London, at 198 Lavender Hill, is rated 3.2 out of 5 across 787 reviews on two platforms, including 192 Google reviews rated 4.6.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotA massive thank you to Laura
A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body
1/5
TrustpilotThe worst letting experience ever
The worst letting experience ever. Despite paying all rental fees from 11.12.19 and signing the contract I still do not have access to the property! Is it just me, or is it breaching the contract? Letting agent is completely uninterested. Utter lack of professionalism throughout the whole application process up till now, when I literally have to rely on my friends letting me sleep on a couch, despite technically having a house rented.
5/5
GoogleGreat agent to let your property!
Agent replied · 12 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI would highly recommend Bairstow …
I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!
4/5
TrustpilotMy review is based on buying from Bairstoweves not selling/renting
I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.
1/5
TrustpilotDO NOT UTILISE THIS COMPANY
Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.
5/5
GoogleHighly recommend. Thank you for a professional help completing my house purchase. It was pleasure dealing with Ross and Tony.
Agent replied · 12 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
4/5
TrustpilotExcellent service
Vary helpful service from start to finish Jodie was extremely pleasant to deal with and vary professional. I would highly recommend Bairstow Eve.
1/5
TrustpilotTreat customers like dirts!!
DON'T USE THIS AGENT!! They will ruin your life!!!! I've rented a house via this estate agent, the entire time I have to deal with their endless unreasonable requests and horrible manner!!! All staff act like they are King!! Treat customers like dirts!!Shame there is no negative to give!! The worst service and worst estate agent I have ever experienced!! How do this company still have business!!
1/5
TrustpilotTerrible Company and Worst Service..I…
Terrible Company and Worst Service..I have vacated from the house and they haven't returned my advance amount. I been chasing for almost One and half month.They are not giving the timeline and response is very worst. I recommend don't take any rented properties from this agent.
5/5
TrustpilotPolite and to the point
Polite and to the point, Alicia comes up with suggestions and options and continues to follow up patiently. We are new in London and were looking for a semi-detached house for rent. Got some useful tips from Alicia and can recommend her to anyone who is looking for a property on rent.
1/5
TrustpilotHow do you give zero star
How do you give zero star? Trying to get my deposit back, Olga, Elizabeth and the rest of the team have been tossing me around. I moved out 2 months ago, my former landlord checked the apartment and was happy for most of my deposit to be refunded but these guys are telling me my deposit refund is now "uploaded for a review" Stay away from them, they are rogues!!
5/5
GoogleWe have used the property management services of Bairstow Eves for a number of years now and have found them to be excellent. In particular, our main contact - Piara Ullah - is always very helpful and responsive.
Agent replied · 12 June 2024
Thank you Jonathan for your glowing 5* review of our Bairstow Eves team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
1/5
TrustpilotAbsolutely shocking
Absolutely shocking. DO NOT USE. We tried to buy a house and the offer was accepted until they said we MUST use their solicitors.. what a sham. Con men of the highest order
1/5
TrustpilotPoor service Sutton Branch
Poor service all around. Estate agents sold services and then once that was done never bothered to really keep me updated. I had to ring them with updates and then when making an official complaint, that was just ridiculous as well.They have given conflicting/false information and haven’t been helpful towards myself and partner. Wouldn’t use to buy, sell or rent a house with these!
5/5
GoogleWe have used the services of Bairstowe Eves for several years and have always found Luis Valois extremely pleasant to deal with and he always goes the extra mile to make sure that the client is satisfied.
Agent replied · 12 June 2024
Thank you Clive for your wonderful 5* review of the service you have received over several years from our Bairstow Eves team. Best wishes, Scott
5/5
GoogleMy experience with Bairstow Eves has been excellent, the whole process has been very efficient and smooth. I would highly recommend Bairstow Eves as a whole, and Ben Davy in particular has been fantastic.
Agent replied · 12 June 2024
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
5/5
TrustpilotBairstow Eves letting agency such an amazing team !
Bairstow Eves letting agency such a great asset to Wanstead community , a very helpful team full of consideration and attention to detail. I would like to mention Elaine who went far and beyond to accommodate us and made the impossible to meet our needs, she truly is a star , a kind and understanding lady. A very big thank you to all of Bairstow Eves !
5/5
TrustpilotWould recommend
Alicia from Bairstowe Eves has been a fantastic help in finding a place that was the right fit for me and my friend. She made the process quick, easy and was very informative and responsive. I cannot recommend her and Bairstowe Eves enough!
5/5
TrustpilotWill definitely use again!
Had a brilliant experience with Bairstow Eves in Bow for letting out our flat in the area. They were helpful, good at communication and got us new tenants quickly and at a rental rate we wanted. We will definitely use them again when we are looking for new tenants. Many thanks :)
5/5
TrustpilotExcellent Service
SandraLike to say a big thank you to all of the team at Bairstow eves Clapham Junction, for the sale of my property. I would also like to say a special thank you to the Senior Associate for after care I received. He went over and beyond to support me. I recommend to my friends to use Bairstow eves 100%.
5/5
GoogleWe would highly recommend Bairstow Eves in Battersea. Ryan and Petya provided an excellent service. They’ve been efficient and friendly and went the extra mile for us.PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Ben, he was very responsive and friendly the entire process. I felt like I was in safe hands and he helped us rent a great property!
Agent replied · 12 June 2024
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
