Andrews Letting and Management London reviews

★★★★★ 5/5

Trustpilot

My partner and I had a great experience…

My partner and I had a great experience with Andrews finding a property to rent in Bristol. The consultant I spoke and attended the viewing with was Shamiya from the Downend branch and she was an absolute delight! She was so friendly, answered all our questions and was super enthusiastic about the property she showed us, which was lovely to see. I would definitely recommend this agent to anyone and particularly Shamiya.

Georgina · 25 June 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Sumita from Andrews during the purchase of my property, and I couldn't be more satisfied with the entire experience. Sumita was incredibly professional, knowledgeable, and attentive to every detail throughout the process. She guided me with patience, answered all my questions thoroughly, and made the entire transaction seamless and stress-free. I highly recommend Sumita and the Andrews team

Paul · 25 September 2024

★★★★★ 5/5

Trustpilot

I find Andrews to be very thorough with…

I find Andrews to be very thorough with their approach and always follow up with me. I have seen some great properties with them and they suggest homes that definitely suit my requirements.I’m always pleased if I know Steve will be taking a viewing as he offers great advice and and honest view point. Steve is also very knowledgeable and friendly on our viewings.

Danielle · 22 October 2024

★★★★★ 5/5

Trustpilot

Great, professional & personable service!

We are Extremely grateful for Nick & Antonia, the Sales progressor and estate agent for our onward purchase (not even our own sale) in Andrews Downend, Bristol. The house selling & buying process was not straightforward for us, with multiple complexities, failing’s and complications throughout. Nick & Antonia made it all bearable; maintaining contact (even if there wasn’t an update!), chasing all parties, managing up & down the chain (alongside, expectations ;-) ), being knowledgable about the process, putting us at ease and being empathetic when we were having a hard day. To be frank, I’m not sure what we (or the chain) would have done without them! 10/10 & will be placing any future property sales with them going forwards. Thank you!!!!

Hannah · 2 January 2024

★★★★★ 5/5

Trustpilot

House purchase with Lisa and Andrews

Lisa from Andrews helped me and my partner through the purchase of our first home. It was quite a long process and had a few hiccups and stresses along the way. But Lisa was absolutely fantastic, she handled every aspect of it efficiently and effectively with the upmost professionalism, it really put our minds at ease. We couldn't have asked for more! Plus, she is just really lovely and kind person!

Matthew · 27 June 2024

★★★★★ 5/5

Google

Sumita was very professional and informative when she visited our home to assist us with a valuation. She has a great energy and was easy to work with. Jerone the broker was very patient when breaking down the numbers and clearly explained alternative options. I would strongly recommend him to others.

Benjamin · 16 April 2025

★★★★★ 5/5

Trustpilot

Janine Derbyshire is everything you…

Janine Derbyshire is everything you could hope for when it comes to property management. We had a few issues when we first moved into our new flat, but Janine was extremely supportive and has great customer service skills. She put through work orders the same day the issues were raised and within a matter of 2 days everything was resolved. Cannot fault her service or ask for more! She's simply fantastic at what she does!

Auburn · 10 April 2024

★★★★★ 5/5

Trustpilot

Top communication Experts

Andrews (bear Flat office in Bath) have sold nearly all of my houses and most have been purchased through them too. I/We had a bit of a nightmare run of purchasing and losing properties recently. 6 in total! We were looking for a UK bolt hole, as we are moving to Cyprus. Found a suitable property in Bath. But it soon became apparent that this was not going to be an easy ride, the chain above, just kept getting bigger and bigger. Sophia (and Keith) were just brilliant - top communication specialists! Every day they chased all other parties, estate agents, vendors, etc and kept in contact with the whole chain, to see when / how things were moving. They literally managed the whole chain - up and down. .I got daily situation reports from Sophia and I have never met an estate agent that worked so hard on my behalf. Hats off and respect for Sophia's communication skills. Unfortunately, though, after 5 weeks of waiting, I couldn't wait any longer for people up the chain to find their "dream property", while everyone else waited, so sadly for Sophia, I found something else, but I cannot praise Sophia and the team up there, for trying so hard to get the whole deal across the line.

Joanna · 11 December 2023

★★★★★ 5/5

Trustpilot

My boiler broke on a Saturday…

My boiler broke on a Saturday afternoon, I called the office and spoke to Kay who was super helpful in helping me trouble shoot the boiler over the phone. It still didn’t work unfortunately so on Monday morning Louisa got right on it and called the engineer for me. When he didn’t contact me within a few hours she chased him up again for me and he was at my door within a couple hours and fixed it. Louisa then called me back a couple days later to check everything was still okay and still working. Both Kay and Louisa were very efficient and on top of things, can’t complain about anything! Fab customer service. Thanks guys!

Abigail · 6 December 2023

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service ! Shannon was great with the move in and so helpful with any questions through consistent communication

Sarah · 19 February 2026

★★★★★ 5/5

Trustpilot

Andrews Balham

I can only recommend Andrews Balham for their customer service and proactivity. Big shout out to Louise Gonella, who has been very helpful sorting out in a timely manner any issue I've had as a tenant. I have been in my current flat for nearly 4 years and this is the best agency I have ever dealt with. Carine

Carine · 16 December 2024

★★★★★ 5/5

Trustpilot

My experience with Andrew's - Luke in leasehold

My experience with Andrew's over the years has been very hit and miss. However, since Luke in Leasehold has been working for Andrew's my entire experience of the company has changed. He is truly amazing! He is intelligent, knowledgeable, a great problem solver, and an all round excellent person. Luke is quick to reply, and offers support above and beyond always. He has supported me with some very complex property issues recently and has actually calmed me with his support and expertise. My experience of Andrew's as a company would not be the same without him (please never leave).

Sarah · 5 December 2023

★★★★★ 5/5

Trustpilot

Great help and assistance

I've moved into my rented apartment in November 2020. The procedure with Andrews was pretty quick and straightforward. I've been here for 3 years, to be very honest, luckily, I've not had any major issues, any minor issues I've had have been handled quickly. My most recent main problem I had, was my thermostat switch had been burnt out. I rang the office, and Louisa Davidson handled my call. She was very helpful and inquisitive. I rang around 16:30 and then again for an update 17:15. With so late in the evening before they closed up. Louisa was very prompt and adamant I got the help I needed at such notice. I had someone come out to me at 8:30am the following day, by 11:00 it was fixed and had hot water again. Louisa rang me the following morning to check if everything was sorted. I spoke to her about another little issue, to which I had response back the following day. I just wanted to say thank you to Louisa and also to all the staff at Andrews in Gloucester.

Wah · 4 December 2023

★★★★★ 5/5

Trustpilot

Great experience!

With it being very difficult to book a viewing let alone find a property to rent these days in Bristol, I found that Andrews property group was very quick to respond and very accommodating. A viewing was booked the same day, which I had with Issy at the Downend branch. she was very approachable and had all of the answers to my questions. Overall a great experience. Thanks Issy. Felicia

Miss · 22 June 2024

★★★★★ 5/5

Trustpilot

Extremely helpful and efficient service

Needed to secure my first tenancy in Bristol at short notice and Harpindar along with Issy at the Downend branch were extremely helpful in pushing things through at every stage, ensuring everything could get done in time.

Sam · 20 September 2026

★★★★★ 5/5

Trustpilot

Andrew Bannerman is an asset to the…

Andrew Bannerman is an asset to the North Cheam Branch. He was a superb guide and advisor in all stages of our journey in purchasing our first property. He was very understanding and quick to respond to all our requests and questions. He made sure to keep us informed of any new updates at all stages of our process. We couldn't have asked for a better agent to help us with our first purchase.

Vincy · 28 March 2024

★★★★★ 5/5

Trustpilot

Great communication. Great team.

My partner and I were looking for a flat to rent. Jasmine was very responsive to the online query and called me to book a viewing within the hour of sending the email. Communication with the team is fast and straightforward. The online referencing can be done in your own time. We were updated regularly through email. The team is friendly and warm. Prior to this move we also rented through Andrews. When we visited their office recently, Hayley still remembered us from a year ago. Little things like this made the service really personal.

Yan · 15 November 2023

★★★★★ 5/5

Google

Having dealt with Sumita for the past week she’s been nothing but helpful. Always happy to help and going out of her way to try and find the best suited property that I’m looking for with regular new suggestions. Great experience cannot fault her and the team at all.

Brodie · 16 April 2025

★★★★★ 5/5

Trustpilot

Brilliant customer service

Me and my partner have just finalised on a new rental property and I can say without any doubt that in the 27 years I’ve been renting, Andrews have been the best to deal with. Nicole has been on hand throughout to put my partners mind at ease and we met Hayley today to sort out some final bits of paperwork and she too was brilliant. Any house move is a traumatic time but Nicole and Hayley have made it so much easier. If you’re buying or selling, renting or letting, then you can’t go wrong with Andrews.

Neil · 11 November 2023

★★★★★ 5/5

Trustpilot

Great effort received from Andrews Bath Bear Flat

We bought our house from Andrew Bath Bear Flat. Zak McCulloch and Emily Snell have been really helpful throughout the purchase process. We got quick response and confirmation for the first and second viewing. Although the sale was dragged by the seller’s onward purchase for months, Andrews’ agents were able to convince the seller to break the chain after we explained our struggles and difficulties. Zak kept us update on the sale regarding to what document is left to forward to our solicitor, even tried to contact with the estate agent of seller’s onward purchase property to understand what was going on. We were able to get updates from the other members of the team when Zak and Emily were on leave. We would say be rest assured when you purchase a property from Andrews Bath Bear Flat.

Vin · 7 November 2023

★★★★★ 5/5

Trustpilot

Friendly and Professional Service

I viewed a flat with Harpindar and Leila, who were both very friendly, polite and professional. They were welcoming, easy to speak to and provided all the important information about the property. Overall, a very positive viewing experience.

Marek · 8 September 2026

★★★★★ 5/5

Trustpilot

Jodi is the most amazing estate agent.

Me and my family were being kicked out of the house and were really struggling to find a house and we went on rightmove and applied for this one house which was absolutely perfect for us, I applied for it in the morning and my mum got a call around an hour or less later and we had got our first viewing, my mum mentioned how her and an estate agent called Jodi had got on so well and we all had such high hopes, the viewing came along and we fell inlove with the house and Jodi was so amazing and helpful, we mentioned how we now have a puppy and we started to lose hope and then we got a call the weekend after and we were told we got the house. We are all so great full to Jodi she has been amazing and has went above and beyond for us, thank you so much Jodi., Cheltenham

Kaity · 30 October 2023

★★★★★ 5/5

Trustpilot

Exceptional service from start to finish

Brian Barnsby and his team have been amazing from the start of our sale to the finish. After we received a very poor service by another agent, Brian came to our rescue and advertised the property in a very efficient and professional manner and within a couple of weeks of an open day, we had accepted an offer on our property. He kept us informed every step of the way and for that we are truly grateful. I would highly recommend Andrews in Morden. Thank you Brian and the rest of your team.

Kate · 30 October 2023

★★★★★ 5/5

Trustpilot

Exceptional service

I simply cannot recommend Andrews (Wallington), especially Ben Gordon-Smith enough. Having separated from my husband and living with family it was a very hard time for me and my x2 girls. After viewing a number of properties and not being selected, I saw a 2nd property through Andrews and got to meet Ben in person and explained my situation.After initially not being selected for a 2 bedroom flat in Wallington, 2 weeks later Ben contacted me to say that the initial people selected had a change in circumstances and if I was still looking he could speak to the landlord. He recommended me and really supported and helped me and my guarantor through the process, which was not easy. He truly cares and has a heart of gold, he went out of his way to help me and at times like this a little kindness means so much. His colleagues Austin and Karen were also so helpful. The customer experience with Andrews is truly remarkable and I cannot recommend them enough.

MKG · 26 October 2023