Trusted Agent profile · London
★★★★★
2,508 reviews across 2 platforms
526 Kingsbury Road, London, NW9 9HE
Part of Andrews, see every office.
Andrews's office in London, at 526 Kingsbury Road, is rated 4.7 out of 5 across 2,508 reviews on two platforms, including 362 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Andrews Letting and Management hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful company
Andrews is a company that is very helpful with accommodation. Especially the agent who took me round for viewing; Sharon Bird has been so pleasant and patient.
Hi Constance, thank you for the five star review for the team in Downend. Great to see the negotiator you dealt with met your expectations.Thanks, Rhys
1/5
TrustpilotNo stars would be a better description of my experience
Having let properties for many years I can claim that Andrews is the worst agent I have ever used. Their main concern was to let my property in the shortest time possible, the tenants moved in 1 day after Andrews received the final reference, and the substantial concerns of the referencing agency were ignored. The full deposit was not collected, and the references (all failures) were not checked or the contents disclosed to me (other than "everything on them was fine”). There were fundamental failures even to verify the tenant's addresses. Andrews did meet the cost of repossession but refused to reimburse lost rent, or take any action against the “guarantor” who Andrews guaranteed would result in “no loss to you”. Andrews offered £1200 in compensation. After a review by the Property Ombudsman, all my complaints were accepted and I was awarded £8200 to cover unpaid rent and damaged furniture. I will be pleased to supply a copy of the Ombudsman’s report to any interested landlord. Date was date of actual experience.
5/5
TrustpilotVery professional and simple to deal…
Very professional and simple to deal with. Monika is a star.
Thank you, Andy! We're thrilled to hear you had a great experience. Monika will be delighted to hear your kind words.
5/5
TrustpilotI’ve recently find a flat to rent with…
I’ve recently find a flat to rent with them.Good professional, efficient and quick.I would like to highlight Michael who was helping me and my flatmate in every step of the process, any problem he was quick to solve and give us the best solution. Also really friendly, supportive and great professional.Really happy with the service, even renting and moving is a stressful process thanks to him the process was smooth and easy.Really recommend this place
Hi Jana, thank you for the five star review and thank you for the recommendation. Great to see Michael has been so helpful in your search and delivered excellent support to yourself. Thank you for sharing your experience and good luck with your new home! All the best, Laura.
5/5
GoogleAppreciating Sumita Jolly, New business partner at the Kingsbury office who was extremely friendly and helped us a lot in the process of sale, felt comfortable and trustful on the communication about our need with her, would recommend others for sure !
Thank you, Raghu! We're thrilled to hear Sumita provided such a positive experience. Your recommendation and kind words mean a lot to us! Best wishes, Jake
5/5
TrustpilotA Great Service
From the first Andrews we’re helpful and knowledgable about selling our house. Once an offer was accepted Kate Cullen worked so hard with difficult matters regarding the sale and also our purchase. Very helpful and prompt; answering all my many emails and ‘phone calls with a friendly air. Kate went far and above her role, and don’t think we would have been able to move without her. A true five star gem.
5/5
TrustpilotTom Kite and the Tewksbury branch were…
Tom Kite and the Tewksbury branch were extremely helpful in my property purchase processed providing me with exceptional help, always answering even the smallest of questions, and ensuring I was thoroughly looked after and supported throughout. I felt very informed, and the process was swift and calm. Tom was exceptional in helping me find the right people and understanding the process of purchasing as a whole.
5/5
GoogleIts great to have Ms. Samita and Mr. Alberto to accommodate and help us to find a nice property to move in with my family. There so nice and professional. Yes, I recommend Andrew property. Thank you and God bless
thank you for our review. It’s great to read that we made your move a stress free experience allowing you to feel relaxed during your move.
5/5
GoogleHello Sumita Jolly Thank you for always being helpful to give most beautiful tenant home 🏡 for us! Sumita’s is very helpful, gave positive idea and good response for any kinds of help. She getting 10 star out of 10 for quality service 😊 I definitely recommend using Andrews Property Kingsbury without a doubt for peace of mind and area expertise! Heartly ❤️ thank you
Hi Sandip, thank you for writing such a kind review for Sumita, I am sure she will be glad to hear this! I am so glad Sumita gave you such a positive experience and found you a home. Thank you for the 10 out of 10 stars and sharing your experience with us. All the best for the future, Laura.
5/5
TrustpilotBrilliant experience with Daniel from Andrews
I had a viewing with Daniel Thompson this week and wanted to say that not only did I enjoy the experience, but Daniel was so polite, and informative regarding the property and had such a lovely approach.I work in customer service myself in the property industry and so know brilliant service when I receive it, so Thank you Daniel.
5/5
TrustpilotThoughtful service
I’m so thankful for such lovely, helpful and kind support from the Andrew’s lettings team. Nicole changed her schedule so I could view the apartment at a time more suitable for my diary. And Hailey pulled out all the stops late on a Friday afternoon to find out information and secure me the apartment. Huge thanks! So very much appreciated
Hi Nikki, thank you for taking the time to leave us a review. Brilliant to see that Nicole and Hayley were so accomodating and supportive to you. Wishing you all the best in your new home. Thanks, Rhys
2/5
TrustpilotDC law solicitors suggested by Andrews
Andrews has a sponsor with DC law, to get them clients. We bought the flat on 29/06/2022, however the process is not completed yet. They haven't finish the land registration in HM.Andrews told us the costs would be around £2000, DC law charged us £3500, trying to duplicate 2 proceedings.Even if you buy a property from Andrews, don't use DC Law for the legal proceedings, even Andrews insists you to contract them
Dear Sir / Madam,Thank you for your review of Andrews and our conveyancing partner DC Law (part of the Simplify Group). I am sorry that your experience has been poor.I have just now written to the CEO of Simplify to ask them to give me a forensic analysis of what has happened here.If you would be so kind as to email to me at choward@andrewsonline.co.uk I will ensure that I respond in full to your complaint once I have further insight.Kind regardsCarl HowardGroup Chief Executive
5/5
TrustpilotCourtney Reid is an absolute legend
Courtney Reid is an absolute legend! He was so helpful, thoughtful and I genuinely don't have the words to describe how much smoother he's made this entire experience!Also, when I went into the agency to retrive my keys on completion day, the two people that were there were the abolute loveliest and definitely made my day with their heartfelt congratulations and a little surprise I got in an envelope! Absolutely fantastic!
5/5
GoogleI used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure. I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
5/5
Trustpilothayley tenet
Hayley Tenet helped me and Peter with our new property we will be moving too. She went above and beyond to get where we needed to be. I would always ring her when I’m stuck on something and she would drop everything and help me instantly. She’s kind, lovely and caring person. I would highly recommend Hayley she’s an absolute angel! Rebecca & Peter x
5/5
GoogleExtremely happy to have dealt with the team at Andrews (Kingsbury). Finding a home can be a strenuous task and it was a real pleasure to be assisted by such kind and helpful people. I've interacted with a lot of estate agents throughout my search but it woud be challenging to reccomend one more than I do Andrews. Thanks again for all your help!
Hi Matoobi, thanks for the five star review. Fully agree that searching for a property can be a stressful experience so it's brilliant to see that the team at Kingsbury were on hand to help you as best we can. We really appreciate you sharing your feedback. Thanks, Rhys
5/5
TrustpilotI highly recommend Andrew's property…
I highly recommend Andrew's property group .Jasmine has been very supportive and really helpful . Thank you so much Jasmine for your support.
Hi Chani, thank you so much for taking the time to recommend us and write us a five star review. I am really glad to hear Jasmine has been able to deliver excellent support to yourself. Thank you again and all the best, Laura.
5/5
TrustpilotShannon Bird was extremely helpful and…
Shannon Bird was extremely helpful and knowledgable. Able to answer all my questions and is processing my application with efficiency!
Hi Joseph, thank you for taking the time to write us a five star review. Fantastic to hear Shannon was able to assist you and deliver excellent support. Thanks again and all the best, Laura.
5/5
TrustpilotViewing of a rental property in Timsbury.
I arrived early at the property when another customer was still there. The situation could have been difficult but Shamiya handled it well and the first person left, and I was able to view, without there being a problem for either party.The viewing was very efficient and professional and I hope to be able to rent the property.
Thank you, Alan! We're glad to hear Shamiya handled the situation well and that you had a positive viewing experience. Wishing you all the best with your search.
5/5
TrustpilotThe arrangement of and viewing were…
The arrangement of and viewing were straight forward to arrange, relaxed and Emily was very polite friendly, friendly and informative.
Hi Emma, thank you for the five star review. We are so pleased you had a great experience with Emily and she was able to help you with everything you needed. Thanks, Rhys
5/5
TrustpilotMonika
The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.
Thank you, Emmanuel. We're very happy to hear Monika has provided excellent support to you.
1/5
TrustpilotWon't let you view property!!
Wanted to view a property, but Andrews won't allow us to view unless we provide our full financial proof of funds before the viewing. As no other estate agent is even asking for this, let alone insisting on it, we refused and therefore will not be viewing the property. The property has been on for months, so you'd think they would jump at the chance to get prospective buyers through the door, but not Andrews. How is this in the best interests of their clients?!?!? Crazy policy, and will result in them selling less houses. I'm told this policy is because they don't have enough staff to cope with the number of viewing!! Clearly Andrews is unfit for purpose.
5/5
TrustpilotI used Andrews Mortgage Services for…
I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
5/5
TrustpilotProperty Viewing
We would like to thank Isaac Biggerstaff for showing us around a property. He was extremely informative and very professional. Lindsey & Tom
Hi Lindsey & Tom, thank you so much for the review for the team at Andrews Reigate. So pleased to read that Isaac was able to provide an excellent service and was able to answer all your queries on your viewing. Good luck with your search! Thanks, Rhys
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Tell us what you need and we'll put you in touch. Andrews Letting and Management hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
