Trusted Agent profile · London
★★★★★
2,382 reviews across 2 platforms
20 Streatham High Road, London, SW16 1DB
Andrews Estate Agents's office in London, at 20 Streatham High Road, is rated 4.7 out of 5 across 2,382 reviews on two platforms, including 349 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThumbs up
All the team at Andrews were very good with my house saleLisa and Holly were always helpful and on the case
Thank you, Nigel. We're thrilled to hear that Lisa and Holly provided excellent support during your house sale. Your feedback means a lot to us.
5/5
TrustpilotThanks Sophia.
Another great experience working with Andrews on another purchase. Special thanks to Sophia Robinson who progressed the sale and updating me regularly throughout. Thanks again. Adam.
Hi Adam, thank you for taking the time to write a five star review. Fantastic to see you had a great experience with us and Sophia was able to assist you through the sale. Thanks for sharing and all the best, Laura.
5/5
TrustpilotShamiya
Shamiya was very kind and understood my situation and took time to get me my viewing at the right time.
Thank you, PJ. We're happy to hear Shamiya made sure the property viewing time was right for you.
5/5
TrustpilotWe had a complicated house sale and…
We had a complicated house sale and purchase with a number of issues in the chain, but Steven Pearce at Andrews managed the process very well for us. The process had stalled but thanks to Steven he got things moving again and kept on top of it until completion. His communication was excellent, he was proactive and he played a big part ensuring we reached completion. I would highly recommend Steven.
1/5
TrustpilotVery Lazy to serve their customers
They (Barnet Branch) are the most laziest estate agents I have come across in Barnet region.Recently I completed purchase via them, I have no words to express my unsatisfaction, they never bothered to chase the seller when completion was getting delayed when purchased via auction, they never ever pick the phone, they never bothered to hand over the keys at the house instead asked me to come to the office to pick the keys stating they are too busy to come to the site for keys handover.Requested to value the property several times for rental purpose, they never ever bothered to call me or take my request.Except Tai (exceptional) there is absolutely no one in the office that you can talk to, as the phone always goes to the headoffice and they never ever call you back.least bothered about customer service.
Hi Srinivas, thank you for sharing your feedback with us. I am sorry that you felt it necessary to leave a one star review. We take every review seriously and are always keen to know how we can improve our services. We will take your comments on board and review internally. A senior member of staff is likely to be in touch to gain a further understanding of your experience and feedback. Thanks again, Laura
5/5
TrustpilotFantastic Company and great service …
Fantastic Company and they have managed my property for a while now and really happy with the service. They always find the best tenants and do a thorough vetting and background check and marketing and get the highest price and work hard to achieve it. I have been really impressed that there hasn’t been much of a gap between tenancies and they communicate well and are proactive. Would highly recommend the Downend branch thank you.
Thank you for the five star review and taking the time to share your experience, we are so pleased that you've had such positive dealings with us over the years. We know the team in Downend will really appreciate seeing your review. Thanks again, Rhys
5/5
TrustpilotViewing with Nancy and Emily in Horley- ‘Balcombe Road’
I had a viewing today in Horley with Emily and Nancy and believe they deserve a 5 star rating.From the beginning of my experience with them starting from the phone call and booking the appointment they were professional and welcoming. On a arrival they were very professional and even took into account the minute details such as where people should park and came prepared with application forms. The viewing was accompanied well by Emily with direction and walk through of the rooms it’s features and benefits, and gave honest answers with regards to any queries we had.Thank you Nancy and Emily!.
5/5
TrustpilotViewing Feedback
Issy was very helpful in showing me around the property, answering all questions I had. Made the viewing that more informative and pleasant!
Hi Aaron, thank you for the review. We are so pleased your viewing experience was a good one and we wish you all the best with your property search. Thanks again, Rhys
5/5
TrustpilotSarah Robinson has been amazing over…
Sarah Robinson has been amazing over the years on her help and support for general maintenance. Her professional manner and help and support is truly amazing thanks Sarah
Hi Michael, thank you so much for the five star review. Fantastic to see that Sarah has been amazing in helping you over the years, we know she will really appreciate the feedback. Thanks, Rhys
5/5
GoogleI spoke to Richard. He was polite, efficient and knowledgeable.
Thank you, James, for your feedback! We're thrilled to hear about your positive experience with Richard. Your kind words about his politeness, efficiency, and knowledge are greatly appreciated. If you need further assistance, feel free to reach out. Best wishes, Jake
5/5
TrustpilotFive star service !
I have to say this is one of the best experiences with an estate agent yet. My appointment was made within five minutes with follow up confirmations and a call on the day. I met with Isaac Biggerstaff ,from the Reigate branch, who was exactly on time and very friendly and polite. He was also helpful with suggestions on what could be done going around the property. The viewing was followed up on the next day. A really professional, pleasant experience ,from Andrews in general.Thank you Caroline
5/5
TrustpilotFantastic service.
Renting a property from Andrews, Very helpfull with all matters. Very quick at solving my problem. Communication was great.Janine was fantastic and very helpfull.
Hi Rebecca , Thank you for the five star review. It is great to hear that the team were helpful on all matters and provided great communication. Thanks , Lisa
4/5
TrustpilotOh,Tracey Cumming made the process…
Oh,Tracey Cumming made the process quite easy for me. She listened to me and knew what I wanted.
Thank you, Adetoun! We're thrilled to hear that Tracey made your experience smooth and understood your needs. We appreciate your feedback!
5/5
GoogleKiana was a pleasure to deal with over the phone and was able to schedule in a viewing quickly for me.
Hi Kelly, thank you for the five star review. Brilliant to see that Kiana was so helpful to you. Thanks.
5/5
TrustpilotExcellent service of Raluca
We've been a tenant under Andrews for about 4 years now and in the past few months we had some issues. I would like to commend Raluca of property management team for sorting it out promptly. She is so patient and kind in dealing with us through email or phone calls. She is an asset to the company and I hope she remains as our property manager.
Thank you, Kim. It's great to hear about your positive experience with Raluca. We'll be sure to pass on your kind words to her.
5/5
GoogleRichard and Kiana were really helpful and had a property for us to view within an hour. Many thanks, Keith
Thank you, Keith! We're thrilled to hear that Richard and Kiana could assist you so promptly. Your satisfaction is our priority. Best regards!
4/5
TrustpilotAndrews Clifton office -
We have been landlords of a property for a number of years, but we have decided to sell. Andrews Clifton office have managed the property for many years. Denise Walter, who has been managing the property most recently, on Andrews behalf, for a number of years, has been both helpful and proactive. Her performance compares favourably with other managing agents that we have had to deal with in the past.
Hi Bob, thank you for taking the time to leave us a review. Fantastic to see that Andrews have delivered a brilliant service to you over the years, in particular Denise. We know she will appreciate seeing your kind feedback. Thnaks again, Rhys
5/5
TrustpilotAndrews are the best estate agent on…
Andrews are the best estate agent on North Street. I sold my property through them and wouldn't hesitate to use them again. I found them very professional throughout and they kept me informed at all stages. They got me the full asking price and were extremely helpful when it came to filling out various forms and paperwork which can often feel overwhelming. A special mention to both Rebecca and Lisa who were so friendly and accommodating from the start and throughout. 5*
Hi Thomas! The best agent on North Street? We absolutely love that title!! Brilliant to see the team have been on hand to help you each step of the way in not just getting you the price you wanted but to seeing you through the process. Thanks again for the five star review, Rhys
5/5
GoogleThanks to Shamyra for her quick and prompt service in my search for a rental property. She went out of her way to answer my queries even outside normal working hours... many thanks John
Hi John, so pleased to see that Shamyra and the team in Southfields have gone above and beyond to help you find your new home. Thank you for the positive review. Thanks, Rhys
5/5
TrustpilotA positive experience with special thanks to Sophia Robinson
Throughout our home buying process, Sophia from the Bath office was incredibly communicative, efficient and supportive. Sophia promptly answered calls and emails, keeping us informed and reassured about every development. Her ability to patiently manage the intricacies of the entire procedure along with providing the personal touch made the process much more comfortable. Overall, the Bath branch offers a client-centric approach and we are extremely satisfied with their level of service. Would highly recommend!
Hi Helen, what a fantastic review! It's brilliant to see that Sophia and the team in Bath's customer centered approach was recognised and well received in your dealings with us. Thanks again for sharing your experience, Rhys
5/5
TrustpilotShannae and Sharron are both awesome!
We had the pleasure of being shown around properties by the amazing Shannae. Throughout our process she demonstrated she was very knowledgable about the properties, accommodating to any of our needs, most importantly she was very forthcoming and honest. One of the reasons we chose to move into our property is because of Shannae, safe in the knowledge that if we were to have any problems she would be there to help us. Thank you Shannae! Since moving in the property is being managed by Sharron. Another fantastic member of staff at andrews who has been equally helpful fixing any problems with the property. Very good communication, organised and on top of things. Well done Andrews for having such a great team of people working with you.
5/5
TrustpilotProperty viewing with Sammi
I met Sammi today for a property viewing in Headington and he was professional, helpful and very friendly. He sent me the relevant forms ahead of the viewing and provided further useful paperwork when I arrived, as well as going over the next steps of the process with me afterwards. Overall a great viewing experience and I look forward to progressing with the next steps for this property!
Thank you, Elise! We're thrilled to hear about your positive experience with Sammi. We'll be sure to pass along your kind words. Looking forward to assisting you with the next steps!
5/5
TrustpilotGreat customer service!
I have enquired about flat to buy and was referred to a mortgage advisor. I spoke to Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office. He was very knowledgeable and explained all details in the way that I understood everything. He gave me few options. I didn't secured the house yet but once I will I will definitely call him! Great customer service. Easy to talk with. 100% recommendation!
5/5
TrustpilotWell
Well, today I meet Shannon and she was lovely. Honesty she was so friendly and explained everything and best customer service ever.Thank you Shannon and hope see you again
Hi Dawood, thank you for taking your time to leave us a review. Amazing to see that Shannon made such an impression and gave 'the best customer service ever' we know she will be so pleased to read your feedback. Thanks, Rhys
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