Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThoughtful service
I’m so thankful for such lovely, helpful and kind support from the Andrew’s lettings team. Nicole changed her schedule so I could view the apartment at a time more suitable for my diary. And Hailey pulled out all the stops late on a Friday afternoon to find out information and secure me the apartment. Huge thanks! So very much appreciated
Nikki · 12 July 2024
Agent replied · 24 August 2024
Hi Nikki, thank you for taking the time to leave us a review. Brilliant to see that Nicole and Hayley were so accomodating and supportive to you. Wishing you all the best in your new home. Thanks, Rhys
★★★★★ 2/5
TrustpilotDC law solicitors suggested by Andrews
Andrews has a sponsor with DC law, to get them clients. We bought the flat on 29/06/2022, however the process is not completed yet. They haven't finish the land registration in HM.Andrews told us the costs would be around £2000, DC law charged us £3500, trying to duplicate 2 proceedings.Even if you buy a property from Andrews, don't use DC Law for the legal proceedings, even Andrews insists you to contract them
SETO · 6 November 2023
Agent replied · 12 June 2024
Dear Sir / Madam,Thank you for your review of Andrews and our conveyancing partner DC Law (part of the Simplify Group). I am sorry that your experience has been poor.I have just now written to the CEO of Simplify to ask them to give me a forensic analysis of what has happened here.If you would be so kind as to email to me at choward@andrewsonline.co.uk I will ensure that I respond in full to your complaint once I have further insight.Kind regardsCarl HowardGroup Chief Executive
★★★★★ 5/5
TrustpilotCourtney Reid is an absolute legend
Courtney Reid is an absolute legend! He was so helpful, thoughtful and I genuinely don't have the words to describe how much smoother he's made this entire experience!Also, when I went into the agency to retrive my keys on completion day, the two people that were there were the abolute loveliest and definitely made my day with their heartfelt congratulations and a little surprise I got in an envelope! Absolutely fantastic!
Anne · 29 June 2022
★★★★★ 5/5
Trustpilothayley tenet
Hayley Tenet helped me and Peter with our new property we will be moving too. She went above and beyond to get where we needed to be. I would always ring her when I’m stuck on something and she would drop everything and help me instantly. She’s kind, lovely and caring person. I would highly recommend Hayley she’s an absolute angel! Rebecca & Peter x
Rebecca · 16 February 2023
★★★★★ 5/5
GoogleI used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.
I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
Nazlisiddiqui · 16 June 2023
★★★★★ 5/5
GoogleExtremely happy to have dealt with the team at Andrews (Kingsbury). Finding a home can be a strenuous task and it was a real pleasure to be assisted by such kind and helpful people. I've interacted with a lot of estate agents throughout my search but it woud be challenging to reccomend one more than I do Andrews. Thanks again for all your help!
Matoobi · 16 April 2024
Agent replied · 15 June 2024
Hi Matoobi, thanks for the five star review. Fully agree that searching for a property can be a stressful experience so it's brilliant to see that the team at Kingsbury were on hand to help you as best we can. We really appreciate you sharing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotI highly recommend Andrew's property…
I highly recommend Andrew's property group .Jasmine has been very supportive and really helpful . Thank you so much Jasmine for your support.
Chani · 14 November 2023
Agent replied · 12 June 2024
Hi Chani, thank you so much for taking the time to recommend us and write us a five star review. I am really glad to hear Jasmine has been able to deliver excellent support to yourself. Thank you again and all the best, Laura.
★★★★★ 5/5
TrustpilotShannon Bird was extremely helpful and…
Shannon Bird was extremely helpful and knowledgable. Able to answer all my questions and is processing my application with efficiency!
Joseph · 16 January 2024
Agent replied · 12 June 2024
Hi Joseph, thank you for taking the time to write us a five star review. Fantastic to hear Shannon was able to assist you and deliver excellent support. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotThe arrangement of and viewing were…
The arrangement of and viewing were straight forward to arrange, relaxed and Emily was very polite friendly, friendly and informative.
Emma · 10 January 2024
Agent replied · 12 June 2024
Hi Emma, thank you for the five star review. We are so pleased you had a great experience with Emily and she was able to help you with everything you needed. Thanks, Rhys
★★★★★ 5/5
TrustpilotViewing of a rental property in Timsbury.
I arrived early at the property when another customer was still there. The situation could have been difficult but Shamiya handled it well and the first person left, and I was able to view, without there being a problem for either party.The viewing was very efficient and professional and I hope to be able to rent the property.
Alan · 24 July 2024
Agent replied · 24 August 2024
Thank you, Alan! We're glad to hear Shamiya handled the situation well and that you had a positive viewing experience. Wishing you all the best with your search.
★★★★★ 1/5
TrustpilotWon't let you view property!!
Wanted to view a property, but Andrews won't allow us to view unless we provide our full financial proof of funds before the viewing. As no other estate agent is even asking for this, let alone insisting on it, we refused and therefore will not be viewing the property. The property has been on for months, so you'd think they would jump at the chance to get prospective buyers through the door, but not Andrews. How is this in the best interests of their clients?!?!? Crazy policy, and will result in them selling less houses. I'm told this policy is because they don't have enough staff to cope with the number of viewing!! Clearly Andrews is unfit for purpose.
Steve · 17 August 2020
★★★★★ 5/5
TrustpilotMonika
The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.
Emmanuel · 27 September 2024
Agent replied · 23 October 2024
Thank you, Emmanuel. We're very happy to hear Monika has provided excellent support to you.
★★★★★ 5/5
TrustpilotI used Andrews Mortgage Services for…
I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
Nazlisiddiqui · 4 June 2023
★★★★★ 5/5
GoogleI sold my home with Andrews Kingsbury and dealt mostly Duane Watson. He showed professionalism from my first meeting with him. I was very much torn between going with Andrews and another well known estate agent covering Kingsbury but chose Andrews due to his understanding of what I needed to be done, as well as his willingness to try his utmost for us to receive an offer we were happy with. Unlike other estate agents he was actually more positive about what we could achieve and would give me regular updates. Essentially, what would usually be a stressful experience when it comes to selling a property, Andrews (and in particular Duane) made it seem seamless and rather stress free. The online portal is also a nice bonus where you could see viewers feedback. I would highly recommend selling with Andrews Kingsbury.
Ola · 16 June 2020
★★★★★ 5/5
TrustpilotProperty Viewing
We would like to thank Isaac Biggerstaff for showing us around a property. He was extremely informative and very professional. Lindsey & Tom
Lindsey · 15 October 2023
Agent replied · 12 June 2024
Hi Lindsey & Tom, thank you so much for the review for the team at Andrews Reigate. So pleased to read that Isaac was able to provide an excellent service and was able to answer all your queries on your viewing. Good luck with your search! Thanks, Rhys
★★★★★ 5/5
TrustpilotRental Advice
I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!
Louise · 18 October 2024
Agent replied · 23 October 2024
Thank you, Louise! We're thrilled to hear Rebecca provided you with such helpful and patient service. Your kind words mean a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotKeli is wonderful
Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!
Gosia · 23 November 2023
Agent replied · 12 June 2024
Hi Gosia, what a lovely review. Thank you so much for taking the time to leave your feedback and we know Keli will massively appreciate it, thanks again, Rhys.
★★★★★ 1/5
TrustpilotWow! If i could give 0 i would.
Wow!! If i could give 0 stars i would. What a terrible company, rogues and liars. Its like they dont want to sell anything. Was interested in a property, our it first even though i was offered elsewhere. Waited... Waited.. Called over and over again to be told loads of different stories... Whilst they passed the blame to the landlord... (dont know why landlords go with this agency) as theres really nice properties (possibly because they steal your deposit). Anyway still waiting 4 weeks on... To finally get someone to admit thatbthey cannot download the virtual video as they dont know how to. That was 2 weeks ago now and they still havnt been able to. Given up waiting as dont want to miss out on other properties... I would advise that no matter how lovely the property dont go with this agency... Its really not worth it. Only good thing i can say is there is a lovely girl called Jo who was very apologetic but... Other than manners bot much else happened. Save yourself the headache xx
Holly · 15 April 2020
★★★★★ 5/5
TrustpilotGreat service from Luke of Andrews Leasehold…
Luke Timms of Andrews Leasehold Property Management took over the management of our block in July and I have been really impressed with the amount of work he has done for our block and the issues and problems he has been able to sort out in such a short space of time. I feel confident that the management of our property is in safe hands. Professional and efficient service.
A · 19 November 2023
Agent replied · 12 June 2024
Thank you for the five star review for the leasehold team, in particular Luke. Brilliant to see that he has made such a big impression in such a short space of time. Fantastic to see you have full confidence in Luke and the team's ability to deliver the service required. Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat experience viewing a property…
Great experience viewing a property with Nancy Henley. Easy to arrange the appointment which suited my schedule. Nancy was very friendly and knew how to answer all my questions so was clearly well informed about the property. I felt at ease and glad to hear more about the process as a whole which is great as a first time buyer with little experience.
Priya · 9 February 2023
★★★★★ 1/5
TrustpilotWhere do I start
Where do I start - When I first moved into this property I had to clean it myself, as the last tenant or Agency itself did not. Then I had to wait 15 months for them to fix a persistant leaking kitchen tap & had the cooker condemed 3 months into the tenancy (which was also around the 1st /2nd week of lockdown). I only received a new replacement cooker as it was the early days of the first lockdown & I threatened to deduct it from the rent if it was not replaced asap. When moving out, I brought a 10 ltr tub of paint and had a painter paint all the reachable areas. The Mould & dirt from the previous tenant had been painstakingly removed by myself & the place was left in a much cleaner state than it had been handed to me. In September 2022 I was informed I had 2 months to get out of the property (no reason given - just an email saying get out). I managed to get out within a month. They were not best pleased with me leaving the property so quickly persistantly telling me I was not due to move out until Nov when I requested references to move on. It is now 3 months & I still have not had my deposit returned. They are trying to state that the electric heater (which has left a heat stain above it on the ceiling area is a heavy nicotine stain (have you ever tried to sit on top of an electric heater & smoke - MAJOR FIRE HAZARD)!! this is what the 10 ltr paint bucket was left for! Now they are including the same exact product for deductions from my deposit, including Duct tape which the landlord had cobbed together the kitchen cupboards to stop them from falling apart),I asked for an itemised quote for the dedutions (which took them 3 months to obtain).How much are they deducting? Almost the exact price for the November rent. The quote they have given me is arbitrary, petty (items wanted for deduction are issues/repairs/damages caused by the previous tenant that they make notice of on the move in damage report) & state it will take a further 3 months (6 months in total) to just send me an itemised dedutcions bill before return of my deposit.When it comes to renting - steer clear.They are incompetant & they are theives!
Paula · 5 January 2023
Agent replied · 12 June 2024
Thank you for sharing your feedback of your time as a tenant with Andrews property group, I apologise that we were not able to meet your expectations on this occasion. With regards to the condition of the property on move in, a landlord does not legally have to provide a clean property for a tenant, only a safe property. Therefore, occasionally a landlord may not opt to pay to clean a property before move in. Although I appreciate this is frustrating, this does mean that as long as an inventory is provided which states the condition of move in when the tenancy starts, then a tenant would only be obligated to return the property in the same condition and would not be required to clean it on the way out. This is not something we advise within Andrews, our professional advice is for a landlord to always have a property professionally cleaned before every move in and this noted on the inventory, then each outgoing tenant would need to return the property in the same fashion. With regards to your maintenance issues, it is not our intention to take this long to repair items during a tenancy and I apologise for this. If you would like to provide further details of your experience to wecare@andrewsonline.co.uk we will be able to learn from this to ensure this doesn’t occur for future tenancies with Andrews. Kind regards,Carl HowardGroup Chief Executive
★★★★★ 5/5
TrustpilotViewed a property today and Shannon B…
Viewed a property today and Shannon Bird was the Lettings consultant. Professional and smiley woman! Thank you
Patti · 15 February 2024
Agent replied · 12 June 2024
Hi Patti, thanks for taking the time to leave us feedback regarding your recent experience. Brilliant to see Shannon was able to provide a brilliant viewing for you. Thanks, Rhys
★★★★★ 5/5
TrustpilotA pleasure to do business with..An…
A pleasure to do business with..An efficient,friendly bunch of people,especially James,Janine and Tracy.Hard working,genuinely lovely people....Vicki Purton
Vicki · 12 February 2024
Agent replied · 12 June 2024
Hi Vicki, thanks for the review. It's amazing to see the team have been on hand to help you each step of the way, with particular mention to James, Janine and Tracy! Thanks, Rhys
★★★★★ 5/5
TrustpilotMichael was really great!
Michael was really helpful and friendly, this is my first time renting a whole property and Michael guided me through the process.
Charlotte · 16 October 2023
Agent replied · 12 June 2024
Hi Charlotte, thank you so much for the brilliant review! Great to see that Michael was on hand to help you through what can be a daunting process, especially when it's your first time moving. We hope you have settled in well.Thanks again, Rhys
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