Trusted Agent profile · London
★★★★★
228 reviews across 3 platforms
104 Cromer Street, London, WC1H 8BZ
Allen Goldstein's office in London, at 104 Cromer Street, is rated 4.5 out of 5 across 228 reviews on three platforms, including 213 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAllen Goldstein have rented my flat to a charming tenant. The process went smoothly and efficiently. The team were friendly and helpful. All in all it was a stress free experience and I would certainly recommend their services. A cheerful team who get results.
Dear Toby, Thanks for your comments which is most valuable to us and we hope to see you again in the future
5/5
GoogleA really good experience so far with Allen Goldstein, very responsive to any small issues and a very easy process to move in quickly and easily. Friendly, kind, helpful staff. Lovely building and very happy with the facilities. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Dear Albany , Thanks for your comments which is most valuable to us and we hope to see you again in the future
5/5
GoogleBy far the best experience I have had renting through an agency. Our agent was Amz who was very friendly, helpful and professional. The whole process from viewing the flat to getting the keys was seamless. Can definitely recommend Allen Goldstein!PositiveQuality, Professionalism, Value
Dear Alice, Thanks for your comments which is most valuable to us and we hope to see you again in the future
5/5
YellStudent Accomodation Hunt
Chris was very helpful in finding us the perfect property we wanted. He was also very quick to respond to our queries and always gave us options to look at if we were unsure. Great service!
5/5
GoogleIt was a great pleasure working with Allen Goldstein. They helped me find my home and provided excellent service in all matters
1/5
GoogleI’m deeply disappointed with this service. They charge extortionate and unfair fees, particularly cleaning, despite leaving the house in a far better state than when we arrived. AVOID AT ALL COSTS.
Dear Serafina, We have had some trouble locating you within our systems and have no record of you renting a property through Allen Goldstein Limited. At Allen Goldstein we pride ourselves on our services. We have strict guidelines in place for our processes and always endeavour to deliver a great customer experience. Please email us at enquiries@allengoldstein.com with more information.
1/5
YellTraumatic experience
I signed onto an 8-month tenancy, only to move into a room and flat ridden with maintenance issues. For example, before I moved in the agency did not even check the room's condition, as a result of which I moved into a room with a broken bed frame, 3 broken window blinds, a broken desk, and very dirty surfaces everywhere. Subsequent additional issues were so bad I developed anxiety and insomnia. By the 5th month of stay, I could not take it anymore and decided to move out. I also submitted a complaint form listing all the maintenance issues with comprehensive supporting evidence of each. The agency took over 3 weeks to 'consider' my complaint form. The outcome was basically that the agency discarded all my complaints without taking any responsibility. They acknowledged all the maintenance issues I listed but took zero responsibility for any of them, even though my contract was with the agency. They were rude when I called them and their response to my complaint form was that they dealt
5/5
YellExtremely helpful staff!
Daniella and Rofiqul were extremely helpful and super lovely to speak to via phone, in person and by email. They made the whole house hunting process easy and exciting. Thank you so much!
5/5
GoogleGreat agents in my opinion. They were really helpful with the steps needed to rent a flat, they are always there to answer questions, and they are really friendly!
Thank you Alexandre for your kind review, it is very much appreciated!
5/5
GoogleAmazing customer services, especially appreciated help from Hue regarding our move - made our move process easier! Quick replies and always eager to give advice and settle things as quick as possible with the best results.PositiveProfessionalism
Dear Anette , Thanks for your comments which is most valuable to us and we hope to see you again in the future
5/5
GoogleMy roommates and I had the pleasure of working with Lui and he was consistently extremely helpful and responsive and did a great job communicating with us from start to finish.
5/5
GoogleAmazing customer services, especially appreciated help from Hue regarding our move - made our move process easier! Quick replies and always eager to give advice and settle things as quick as possible with the best results.PositiveProfessionalism
Dear Anette , Thanks for your comments which is most valuable to us and we hope to see you again in the future
4/5
GoogleGood agency with a good property portfolio. The agent recommended a more suitable property for our budget, and also handled our requests post-offer very well, despite these requests not being included in the original offer.
Dear Shaun , Thanks for your comments which is most valuable to us and we hope to see you again in the future
5/5
GoogleThe agents were very very helpful and managed to help us get a great deal eventhough we are first timers! Tenants should be specific so the agents can accomodate to their needs. Highly recommended!
Dear Ameera, Thanks for your comments which is most valuable to us and we hope to see you again in the future
5/5
GoogleHue from Allen Goldstein recently helped me find a flat. He was very helpful, friendly and accommodating. If anyone is looking for a place to live, he is the guy to contact!
Dear Indi, Thanks for your comments which is most valuable to us and we hope to see you again in the future
5/5
GoogleAllen Goldstein have been very helpful, fast to reply and accommodating towards extra requests. In addition, all their communication was fast and the overall renting process has been enjoyable.PositiveResponsiveness, Quality, Professionalism, Value
Dear Martin , Thanks for your comments which is most valuable to us and we hope to see you again in the future
5/5
YellGreat team, great service!
Great service from the team. Chris was great from the start - explained everything clearly and made the whole process nice and easy. No complaints whatsoever. Many thanks.
5/5
GoogleI've dealt with Zeeshan at Allen Goldstein who has been an absolute pleasure to work with. Very professional and informative and always available to answer queries I've had.
1/5
GoogleThis agent is absolutely retarded, unreasonable, irresponsible, horrible, unclear, unprofessional and disgraceful. Requested documents have never been provided on time, they want us to pay 'before we sign up the contract' (it is almost like fraud), they do not provide proper information when viewing, they do not communicate at all or don't even try to properly communicate. The experience was very horrible and disgusting, there must be an option that I can give them -10 stars
5/5
GoogleDaniella and Gemma have been fantastic in helping me get settled in my new flat in Central London. They are quick to respond and get things sorted in a friendly, professional manner. I would recommend them!
Thanks Samantha ,for your Rating we really appreciate it , we hope that you will use our services again in the future
5/5
GoogleThe agent is very responsible and kind when finding property source for me. I just moved in to this new property and everything was well set and all furnitures are new. I would highly recommended choosing Allen Goldstein for finding property to rent!
5/5
GoogleI was so surprised to have a 5 star experience letting my property immediately with a 2 year guaranteed rent with no commission or hidden charges - all the staff were very helpful and could be contacted very quickly
Thank you Dawn ,for your comments we really appreciate it , we look forward in working with you
1/5
GoogleAbsolutely awful letting agents...avoid at all costs. Unreasonable cleaning fees and why renters in London are having such a nightmare at the moment!
Dear Sai, We have had some trouble locating you within our systems and have no record of you renting a property through Allen Goldstein Limited. At Allen Goldstein we pride ourselves on our services. We have strict guidelines in place for our processes and always endeavour to deliver a great customer experience. Please email us at enquiries@allengoldstein.com with more information.
5/5
GoogleI dealt with agent named Amz he was very professional and had very good communication throughout renting me moving in. Dealt with all matters very quickly and i was able to move in in literally 2 days. Thanks
Dear Hasan, Thanks for your comments which is most valuable to us and we hope to see you again in the future
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
