Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have been renting in the UK for over 10 years and never experienced such poor treatment from an estate agent. Unfortunately, this office has shown little respect for tenants’ rights.
• Maintenance issues were ignored for weeks, despite repeated calls and emails.
• Staff, particularly Holly, were consistently rude and unhelpful.
• On one occasion, I even caught them entering the property without giving notice, which is unacceptable.
• When I moved out, I hired a professional cleaning company for £250. Despite this, they still charged me an additional £490 for “deep cleaning,” which felt completely unreasonable.
My experience has been very disappointing. In my opinion, this agency makes promises it does not keep, and the way tenants are treated is unfair. I strongly suggest looking elsewhere to avoid the same frustration.
Elton · 16 September 2025
Agent replied · 23 September 2025
Good afternoon Elton,
We’re disappointed that you’ve chosen to leave this feedback publicly after we had addressed these matters with you directly, we would like to respond to clarify a few key points.
Our team has responded to all reported maintenance issues, and we have records documenting the actions taken. We always strive to resolve any problems as efficiently and effectively as possible. We also take the well-being of our staff seriously and do not tolerate abusive or inappropriate behaviour towards any member of our team.
With regard to the end-of-tenancy cleaning, the checkout report highlighted discrepancies between the condition of the property at move-out and the original inventory. The matter was reviewed by the Deposit Protection Service (DPS), and the adjudicator awarded cleaning costs to the landlord based on the evidence provided. This outcome would not have been reached if the property had met the professional cleaning standard required.
★★★★★ 5/5
GoogleAfter over a year of searching for a property, I came across a lovely flat on RightMove. From my initial contact to my moving date the help that I have received from Acorn Properties has been outstanding.
Roisin and Holly went above and beyond to ensure I was able to move during quite a pressurized and stressful time for me. They were friendly, efficient and super helpful. A complete contrast to any agents I have worked with/experienced in the past.
I couldn't speak more highly of them and I could not recommend them more!
Precious · 15 December 2025
★★★★★ 5/5
GoogleI’d like to express my sincere thanks to the team at Acorn Properties for their outstanding service in selling my property. Throughout the process, Jed, Paul and especially Phil were professional, responsive, and genuinely helpful at every stage.
Phil in particular went above and beyond, always patient, clear in communication, and proactive in resolving any issues that arose. His guidance made the whole experience smooth and stress-free.
I’m truly grateful for all their hard work and dedication, and I would highly recommend Acorn Properties, Paul, Jed, and Phil to anyone looking to sell their property.
Koroppi · 15 November 2025
★★★★★ 5/5
GoogleI rented with Accorn properties from September 2023 to September 2025 and after two very poor experiences with landlords and letting agencies in London Acorn Properties was a much needed breath of fresh air. We first went for a viewing of a different property than the one we ended up with but Acorn kept us in the loop and recommend us the flat we ended up living in, they didn't have to do this but they care about the people they deal with. During our tenancy although nothing severe ever happened they were always quick with responding and attending to fix whatever needed fixing. Then when the time came to move out they didn't over flood the flat with possible new tenants instead they had two well organised viewings and later on helped us in communicating with the new tenants about selling some of our furniture to them. All in all we had a very good time renting from Acorn Properties and an extra special thank you to Roisin who was our first person of contact.
Melinda · 16 October 2025
★★★★★ 5/5
GoogleStrongly recommended! I lived in London for 5 years and this is the best agency I've ever had. Everything was so easy and clear with these guys. Roisin helped us finding a perfect flat, we stayed there for more than 2 years which is longer than any other places we've stayed in London. Whenever there's an issue they always responded quickly and professionally. Would definitely go to them again if I go back to London!
Chris · 16 October 2025
★★★★★ 5/5
GoogleWe couldn’t be more impressed with the team at Acorn. After trying a few other agencies without success, we made the switch, and our home was sold within a month! From start to finish, they guided us through the entire process with care and transparency. Their expert advice helped speed things along, and they kept us updated regularly, which is a level of service that’s rare these days. Everyone was incredibly friendly, and we’ll genuinely miss our chats. Highly recommend Acorn, use them with complete confidence. Huge thanks to Paul and Phil!
Touran · 16 August 2025
★★★★★ 5/5
GoogleMy sincere thanks to Paul and Phil from Acron Properties for their professional service in selling my brother property, especially Paul he is very knowledgeable of the area.
He went above and beyond, Paul responds to my queries with no hesitation, he was very helpful from the beginning right through to sale of property.
I have no hesitation in recommending Acorn Properties.
Christine · 24 January 2026
★★★★★ 5/5
GoogleTheres so much I could write about Paul and his team, but there isnt enough space. He has been amazing throughout the entire process. Always had our best interests at heart, worked with us at every opportunity, kept us in loop, was patient and way more understanding than anyone ive worked with. I so strongly recommend Paul for any house related situations.
Shara · 15 December 2025
★★★★★ 5/5
GoogleWorking with Phil from Acorn Properties was an excellent experience. He is highly knowledgeable about the Colindale area,responds to inquiries immediately, and works tirelessly for clients. He guided us through every step with clarity and professionalism, making a complex process feel manageable. Thanks to Phil, we found and purchased the perfect home. I give him my highest recommendation without any hesitation.
Hong · 15 December 2025
★★★★★ 5/5
GoogleMy sincere thanks to Joshua Jarvis on the property management side of Acorn for helping the process of moving out and moving in new tenants and to Jack Dawkins on the lettings side. Both a pleasure to speak to and very efficient. They helped the process go very smoothly.
Abigail · 16 February 2026
★★★★★ 5/5
GoogleJust want to say a huge thank you to Phil and Paul on their professionalism in the sale of my son’s flat in Colindale. Phil never let us down and kept our spirits up thro the whole sale process. One of the best estate agents in NW London. We highly recommend them to any future buyers and sellers.
Gayle · 15 November 2025
★★★★★ 5/5
GoogleJed and Phil were instrumental in securing the sale of my flat in Colindale. The Acorn team demonstrated exceptional knowledge of the local market and achieved a sale price that exceeded valuations from other agents. Their responsiveness and proactive approach made the process seamless, and I have already recommended their services to others in the local area.
Rupal · 15 November 2025
★★★★★ 5/5
GoogleAs a first-time landlord with some anxiety about the process, working with Holly and team at Acorn has been a pleasure. From the start, she has been professional, keeping me informed at every stage and always ensuring my concerns and requirements are fully understood. What stands out most is how Holly has managed to build a positive rapport with the tenants, creating a sense of collaboration rather than a purely transactional relationship. Unlike many agents we considered before choosing Acorn, Holly has made the entire experience feel much more personal and supportive, which has truly put my mind at ease.
NP · 20 December 2024
★★★★★ 5/5
GoogleI rented with Acorn Properties for 4 years and had a great experience throughout. Communication was always clear and timely, the team were friendly and professional, and inspections were short and non-intrusive. Special thanks to Roisin and Holly for being so helpful and easy to deal with. I received my full deposit back with no hassle. Highly recommend.
Elberta · 20 August 2025
★★★★★ 5/5
GoogleI have nothing but positives for Acorn, and in particular Paul Harwood with whom I mainly dealt. But Jed was also lovely and so helpful! Mine was a Probate sale, selling a house that had been in my family for 63 years! So it was sensitive anyway, in addition to coming at a tricky time personally. But these 2 were just SO helpful and supportive, stepping in to help with urgent maintenance to save me having to trek down there. In addition, the very first viewing produced the buyer, at a very good price. Just fantastic service and outcome. Paul was super efficient, pushing it along at the right pace without being pushy. Straightforward, honest and professional. And good fun. Might be my fave estate agents ever! Wouldn't hesitate to recommend them.PositiveResponsiveness, Professionalism, Value
Ali · 25 August 2022
Agent replied · 24 August 2024
Thanks Ali, it was a pleasure to help, and as a responsible Estate Agent we are here to resolve issues arising with not just the sale, but anything effecting the property which needs to be addressed
★★★★★ 5/5
GoogleJed and Phil were very efficient and professional with the sale of my house and kept me up to date on things as and when it happened. Also they were both very friendly. Would glad recommend Acorn to anybody wanting to sell their home.
Shayan · 15 November 2025
★★★★★ 5/5
GoogleI can’t say enough good things about Paul and his team! From the moment we first met until the sale was complete, they were absolutely amazing. They were professional, knowledgeable, and always had everything under control. I really appreciated their great advice and felt like we could completely trust them every step of the way. I was impressed by how quickly they found a buyer and wrapped up the sale in record time. If you're looking for an estate agent, I highly recommend them!
Yasemin · 17 August 2024
★★★★★ 5/5
GoogleI got my dream home.
It's all become real because of two agents from Acorn Properties, Phil and Paul.
Before I met these guys, I had already had some experience with other agencies (I had been looking for a house for a few months).
These guys are real professionals who understand their clients' needs and help them achieve their goals.
Even though I had thousands of questions (first-time buyer), all of them were answered and explained.
You can really feel a special level of service here.
If you want to get your house without any stress, I do recommend them.
I have already recommended them to all my friends, as I know they are the best!
Thank you, guys.
I wish you more grateful clients.
Vitalii
Vitalii · 16 February 2026
★★★★★ 5/5
Google"There's no way you'll get your flat sold in three months" friends said. Well, said friends hadn't worked with Paul at Acorn.
I can't recommend him and his colleagues highly enough for their friendly, efficient service which made a potentially extremely stressful process smooth sailing. Bravo!
Alice · 16 September 2025
★★★★★ 5/5
GoogleWe recently sold our long-term family home through Acorn Properties. Jed and Phil were fantastic, keeping us in the loop at every turn and delivered on everything agreed at our first meeting. The viewings were well planned, grouped together so not to be disruptive and always done with great enthusiasm. After the sale was agreed Phil kept us up-to-date and made sure everything moved ahead smoothly.
Excellent service and worth every penny.
Stuart · 23 October 2024
★★★★★ 5/5
GoogleWe bought our house using Acorn Properties, it was a wonderful experience working with their staff, in particular Paul and Phil. They were brilliant, helpful, professional made our experience easy.
I would highly recommend, and i have already done so,
Great work
Agim · 16 October 2025
★★★★★ 5/5
GoogleWe recently worked with Phil Rogers from Acorn Properties and we are overjoyed with the experience. Phil's professionalism, market knowledge, and attention to detail made the entire process smooth and stress-free. He was always available to answer our questions and kept us updated every step of the way and often worked extra hours to help us out. His skills secured us a fantastic deal in less than two months on our new house. We highly recommend Phil Rogers to anyone looking for a reliable and knowledgeable estate agent. Thank you, Phil, for making our property purchasing experience so positive!
H.C · 26 May 2024
★★★★★ 5/5
GoogleI recently completed a tenancy with Acorn Properties, and I cannot speak highly enough of Holly and Roshin. From the very start, they were incredibly helpful and supportive, ensuring that all our needs were met promptly and professionally throughout our stay.
Unfortunately, our landlord unfairly withheld a part of our deposit at the end of the tenancy. Holly and Roshin were amazing during this difficult time. They provided unwavering support, diligently working to help us reclaim our money. Their dedication and commitment to fairness were truly remarkable.
Despite having a terrible landlord, Holly and Roshin’s exceptional service made our experience with Acorn Properties a positive one. They are great agents who genuinely care about their tenants. I highly recommend Acorn Properties, especially if you have the pleasure of working with Holly and Roshin.
Kash · 26 May 2024
★★★★★ 5/5
GoogleI have recently purchased my first property with Acorn Properties and I felt at ease with the whole process. We had very good communication throughout. It was a probate property so, there were more challenges than normal. Paul was fantastic and always at hand with any queries and always doing his best to move things forward with solicitors, vendor and everyone involved.
I would highly recommend Acorn Properties!PositiveResponsiveness, Professionalism
Guillermo · 25 August 2022
Agent replied · 24 August 2024
Thank you Manfred, we try and make sure that we go the extra mile to make it happen
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