Acorn New Homes London reviews

★★★★★ 5/5

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Acorn Strood

Acorn Strood 2nd time for myself using Acorn & I have never been disappointed with the service received. The staff are always lovely & helpful & make a stressful process easier. I would thoroughly recommend them.I wouldn't use any other agent having seen how other agents operate compared to Acorn. Dan was amazing, Alesha was so helpful, Remmi & Jonathon. They are a lovely team.

Theresa · 21 August 2023

★★★★★ 5/5

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Godefroy was very friendly and…

Godefroy was very friendly and approachable. He was very communicative and was always available to discuss the sale process and give advice. He was a great listener and had a high attention to detail. In the end he got me the sale outcome I wanted and I was very happy so thank you Godefroy for all your hard work!

Francesca · 27 May 2025

★★★★★ 5/5

Trustpilot

Wonderful Service by the lovely Amelia at Acorn!

I have to commend the professionalism and hard work of Amelia Giles at the Acorn Group. The way in which she continued to keep us informed and up to date with the progress of our property sell was fantastic. She listened with attentiveness and was always on hand to assist. I would highly recommend Amelia to assist in the buying/selling of a property. Thank you Amelia!

Sabrina · 6 June 2023

★★★★★ 5/5

Google

We have just completed on a deal to lease a commercial office unit with the help of Acorn Commercial team. We would like to thank Tudor and Louis for the superb level of service they gave which was consistent throughout the long process of finding and securing our lovely new tenant. Extremely professional, supportive and highly knowledgeable of commercial lettings in the area. We highly recommend them.

Theo · 15 April 2023

★★★★★ 5/5

Trustpilot

We had a fantastic service from Jack…

We had a fantastic service from Jack Mallon from the Peckham office showing us 2 properties in the area. Jack went out of his way to explain and answer all we needed to know about the properties and the area. He understood very well the type of properties we are looking for and was really willing to help. We were very impressed with his skills, knowledge and politeness. Me and my partner agree that Jack is by far the best estate agent we encountered.

Marta · 1 September 2021

★★★★★ 5/5

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Christian has been an extremely helpful, friendly and made us have a seamless experince buying our first property.

Christian has been an extremely supportive, helpful and insightful agent to work with. We are first time buyers, so have a lot of questions, queries and have asked to see the flat we’ve bought through Christian and acorn multiple times and he’s always there, with fast responses helping us every step along the way, we’re very grateful that he’s seen us through this process!

Savannah · 28 June 2023

★★★★★ 5/5

Trustpilot

Excellent experience

I have had an outstanding service from Acorn's property management team including Laura Whelan & Conor Norris since August 2019. I'd like to mention Amanda McPherson as an outstanding property manager; she is friendly, professional & efficient. She has been there whenever I've needed something.Furthermore when I sold my property, Daniel Milligan valued it in an honest & professional manner, securing the asking price on the first day of viewing. Throughout the sale, Dominic Lloyd, Leo & Sharon Costen made it a smooth and trouble free experience. Thank you

Basuli · 16 August 2021

★★★★★ 5/5

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I had a really good interaction with…

I had a really good interaction with Acorn recently. They were very accommodative and helped me alot in finding the exact place I wanted. Especially Crystal from Forest Hill branch was literally personally involved and drove me herself to all the properties. She’s continued checking on me even after i shifted and solved the issues I had. Highly recommended if you are looking for a new place to move .

Syeda · 15 November 2024

★★★★★ 5/5

Trustpilot

Great team at strood!*****

We couldn’t be happier that we have sold our home with Acorn. The whole team have been absolutely amazing! We Didn’t feel pressured to sell at all, not like other estate agents you can feel pressured into being pushed for a sale. From start to finish you have all been so friendly. We couldn’t be more thrilled we have sold our home through You.Everyone has kept us so informed and every member we have dealt with has been so patient and professional. Our house sale Almost fell through and josh sladden kept it all together and always communicated with us to let us know what was happening. Josh went above and beyond for our house sale and we truly cannot thank him enough. He is a credit to the team! Thank you to everyone involved in our sale, Jonathan, Jamie, josh and anyone else who we have dealt with. You’ve all been amazing! Thank you Acorn I’ll definitely be recommending you. Mr & Mrs Temple :-)

Carl · 28 June 2021

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

We recently moved into a property managed by Acorn in East Dulwich, London - sold to us using images that were not truly representative of the condition of the house. We were incredibly excited to move into a clean, well maintained new property after searching for so long. We really felt like we’d found the perfect house to make a home in - this was NOT the case. 
Prior to move in it was stressed to Acorn that a professional, deep clean was imperative as one of us had recently been discharged from hospital having undergone life saving surgery on his lung. When we arrived, not only had the deep clean not happened, but we discovered numerous hazardous faults with the property. Acorn later admitted to us (Cailey) that nobody had actually inspected the property prior to our move-in. I believe the term used was ‘overlooked’.Hazards that we discovered:
- There was a faulty light fitting in the hallway with exposed live wires that were tripping the electrics in the house - the temporary fix was a small piece of cardboard between the live wire and the metal light fitting. Luckily one of us is a qualified electrician and safely dealt with this. - The outdoor decking (that was beautiful in the pictures) was rotting and soft to tread on in places - extremely hazardous. - Broken glass and ceramic tiles scattered in the garden.- Thick layers of dirt and dust behind furniture in bedrooms.- Black mould in the kitchen.- Cracked tiles on the bathroom floor. - Broken burglar alarm on the exterior of the property that was hanging off.The member of our household who had just been released from hospital was advised by his surgeon to vacate the property due to the thick layers of dust discovered in his bedroom. 
After a long stressful slog of us chasing Acorn to resolve these issues they eventually sent a maintenance man who was lovely. He told told us the property was unsafe and he’d been telling them for years that work needs to be done.Not only were Acorn incredibly unhelpful despite us being clear that we wanted to work TOGETHER to resolve the issues we had, they tried to tell us that the issues we had were ‘cosmetic’. Collectively, our experience with Acorn has been extremely stressful and has had a huge negative impact on us over the past few months. After a total lack of urgency from Acorn to solve the issues we had, we were given no choice other than to vacate the property off our own accord. The stress of living there with no hope of our situation improving became too much.Acorn are now trying to take our deposit off us to pay for the months rent we refused to pay.If you are thinking of letting through Acorn PLEASE reconsider - it really isn’t worth the stress.

Tom · 11 June 2021

★★★★★ 5/5

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Mauricio is outstanding!

Mauricio is an outstanding property consultant. From the beginning, he demonstrated an in-depth understanding of the market and worked diligently to understand my needs. His professionalism, attention to detail, and proactive communication made the entire process seamless. I found the perfect place thanks to Mauricio's expertise. I wholeheartedly recommend him to anyone seeking a smooth and personalized property search experience.

Henry · 4 September 2023

★★★★★ 5/5

Trustpilot

Amazing Service

We recently sold our Flat and bought a new one and had a fantastic experience with Acorn. The process was smooth from start to finish, and I couldn’t be more satisfied. A special thanks to Lamar and Katie, who were absolutely amazing, professional, responsive, and genuinely helpful every step of the way. Highly recommended!

Alice · 12 June 2025

★★★★★ 5/5

Trustpilot

Acorn Estate agents Highly recommended

Acorn Estate agent are highly recommended and trustworthy.Moving house can be stressful but we had confidence in the teams ability.At each stage Daniel Joe and the team remained professional and supportive give good advice.Daniel Milligan is clearly very experienced and kept us informed and updated at every stage during the sale of our house. Nothing was to much trouble .Excellent service and fantastic value for money Even scanning documents to our solicitor for us to help us progress more swiftly.

Kim · 12 April 2021

★★★★★ 5/5

Trustpilot

Great experience with Blake

We will shortly be moving into our new rented property, which has been organised through Blake. We have used many of the big agents in the past, and this has been our most positive experience by far - after seeing the flat on Rightmove, Blake arranged a viewing for us within a few hours and by the next day had secured the flat for us. He has been extremely responsive whenever we have had questions, and generally everything has progressed very smoothly and quickly. We've also dealt with Sian who has also been very professional. From a tenants perspective I highly recommend.

Jennifer · 9 March 2021

★★★★★ 5/5

Trustpilot

Acorn at Blackfen are wonderful - 10/10!

Acorn at Blackfen are wonderful! Don’t be put off by their fees, there is always room for negotiation, but bear in mind, you do get what you pay for and I think Acorn are worth every penny.From the moment we were introduced, and we discussed the terms and conditions, I went away and compared them to other local estate agents who we had around. Despite coming out as the dearest in commission, I felt a confidence with Kevin (our sales rep) that he meant every word he said and I trusted him to sell our house.Once signed up, Kevin and the team worked together. Kevin was always calling to keep me updated with house viewings, progress etc. If I called Kevin and he wasn’t available one of his team (namely Poppy) would be available to chat. Likewise, when it came to viewings, if Kevin wasn’t able to make the date/time arranged, Poppy would step in. There was even an occasion when the receptionist Tegan stepped in to drop off some keys as Kevin and Poppy were unavailable. Great teamwork! When it came to exchange and completion Kevin was always in contact with our solicitor and also kept us in the loop at all times. If there were any questions that needed answering from our buyers, Kevin would immediately inform us, so that we could get these answered straight away to avoid any hold ups.I would happily (and do) recommend Acorn! 10/10!

Karen · 18 February 2021

★★★★★ 5/5

Trustpilot

Acorn at Blackfen are wonderful - 10/10!

Acorn at Blackfen are wonderful! Don’t be put off by their fees, there is always room for negotiation, but bear in mind, you do get what you pay for and I think Acorn are worth every penny.From the moment we were introduced, and we discussed the terms and conditions, I went away and compared them to other local estate agents who we had around. Despite coming out as the dearest in commission, I felt a confidence with Kevin (our sales rep) that he meant every word he said and I trusted him to sell our house.Once signed up, Kevin and the team worked together. Kevin was always calling to keep me updated with house viewings, progress etc. If I called Kevin and he wasn’t available one of his team (namely Poppy) would be available to chat. Likewise, when it came to viewings, if Kevin wasn’t able to make the date/time arranged, Poppy would step in. There was even an occasion when the receptionist Tegan stepped in to drop off some keys as Kevin and Poppy were unavailable. Great teamwork! When it came to exchange and completion Kevin was always in contact with our solicitor and also kept us in the loop at all times. If there were any questions that needed answering from our buyers, Kevin would immediately inform us, so that we could get these answered straight away to avoid any hold ups.I would happily (and do) recommend Acorn! 10/10!

CP · 18 February 2021

★★★★★ 5/5

Trustpilot

FABULOUS FIRST CLASS SERVICE

Ok I recently purchased my new house through Dan in the Dartford branch. I can say that he was down to earth and very helpful in every aspect. He was continuously contacting me and updating me every step of the way. Sorting out numerous problems that unfortunately unfolded through the covid 19 with my purchase. I would thoroughly recommend them if you want your sale pushed through with no messing about. Dan was available on his personal mobile at all hours. He is very knowledgeable about all the criteria that I needed advice on and very personable. His professional attitude was second to none.... Acorn are Lucky to have such a driven member of there team. So was I. 😊

Donna · 11 January 2021

★★★★★ 5/5

Trustpilot

Every one at Acorn Welling

Every one at Acorn Welling, were amazing from start to finish, especially Will & Matt

T · 11 May 2026

★★★★★ 5/5

Trustpilot

Acorn Kennington

Acorn, and in particular Adam Gould and Godefroy Herissay from their Kennington branch, come highly recommended. They were honest, professional, responsive and good-humoured throughout the entire process and were instrumental in getting the deal over the line. Not sure why buying/selling a property is as hard as it is, but the value of a good agent was made clear to us. If you are in Kennington and, like we were, overwhelmed with the number of property agents (every second shop seems to be one), would highly recommend dropping in to see Adam.

Ryan · 5 December 2020

★★★★★ 2/5

Trustpilot

Really great experience… Not!

We've had a really great experience finding and putting in a rental offer with The Acorn Group. In particular, Vincent Bui helped us through every step of the process and was always on hand if we had any questions or concerns. Thank you so much Vincent and the rest of the staff at the Catford branch!Edit:I've had to come back and edit this to reflect the continued service my partner and I have received, which has sadly been incredibly poor. Once we were passed on from Vincent to other members of the team (Connor & Ryan) our service has declined massively. We were promised a complete repaint and clean of the unfurnished property when we put the offer in (2 months before moving!). When arriving on the move-in day we found that not only had the flat not been repainted, it was full of the previous tenant's furniture and discarded personal items! Also the en-suite bathroom (despite apparently being professionally cleaned) was full of black mould - which was majorly concerning as I suffer from asthma due to our previous flat's black mould infestation. Because of this we'd emphasised the importance of having a mould free flat to Acorn multiple times and they'd been really sympathetic, so to arrive and find this was really upsetting. It was clear that no one from Acorn had been round to inspect the property since the previous tenants had moved out. Thankfully Acorn did arrange for the old furniture to be removed, but this took incessant emails, phonecalls and even marching down to the Catford branch to speak to them in person for this to be sorted, which was not what we needed on an already stressful moving day. We never got a further response on the mouldy bathroom other than 'well it was professionally cleaned', despite the fact that the inventory description and photos also show it being mouldy. As of this point, nearly 2 weeks after we moved in, we are seemingly no closer to getting the paintwork completed despite also regularly pushing for it and enquiring about it. Overall a real letdown from a company that (at first glance) seemed quite good.

Sam · 2 November 2020

★★★★★ 1/5

Trustpilot

They love wasting everyone’s time

They love wasting everyone’s time. Just rented a flat though them and they are extremely slow, we had to chaise them over 100 times to give us any updates on the status of the flat. After i have signed the contract and made the payment they wouldn’t relieve the key until I go to their office with my passport ( which was never a discussion before I made the payment) also I don’t understand why they couldn’t meet me at the property I won’t recommend them! Jayne was extremely unprofessional and slow replying to my emails!

Florica · 22 October 2020

★★★★★ 5/5

Trustpilot

Great experience with Acorn Dulwich

Great experience with Acorn Dulwich. My flat was sold quickly following good marketing. The buyers solicitors dragged the sales process out but George was really on top of it - chasing them and prompting me when there were things we could try from sellers side to help move things along, drawing on experience and providing good advice. Would definitely use Acorn again!

Kb · 21 April 2023

★★★★★ 5/5

Trustpilot

Amazing Team

I dealt with Samantha from when purchasing my first home and she was just too good for words!! As a first time home buyer the whole process was so stressful and Samantha was just brilliant in explaining things, keeping me in the loop, providing me with helpful information and just as a general support for the process. I would have been a mess with out her! Would 100% recommend Acorn (Especially Samantha) when buying a home!

Jessica · 8 July 2021

★★★★★ 5/5

Trustpilot

Outstanding customer service

Massive thanks to Louis from Acorn FH for helping out with quick enquiry. He managed to find me a great property, on request came to see me before others to view it. I was treated very politely and professionally. Louis went above and beyond to take the property in a matter of days as i was in trouble and needed to move out quickly. He negotiated the price and got it down for me, and took care of paperwork which made it very smooth. I would highly recommend seeing this guy, as well he helped me with advice to sort out a bad agency problem. Thank you very much.

Jacek · 17 July 2020