Acorn New Homes reviews

★★★★★ 5/5

Trustpilot

Excellent service from Acorn Estate Agents in Stroodhe service from Acorn Estate Agents in…

The service from Acorn Estate Agents in Strood was exceptional from the start to when the house was sold. Kieran listened to what I wanted to achieve from the sale and introduced appropriate buyers. Personnel at the office always greeted me positively and queries were answered timely which kept my mind at peace during the sale process.

Tajinder · 6 July 2024

★★★★★ 5/5

Trustpilot

Selling my home

I invited several Estate Agents to my home with the aim of choosing one. Adam from Acorn was the clear favourite. Adam was very knowledgeable and knew the area having sold property nearby; he answered all my question and made me aware of things I had not even thought of; he was respectful of my home of many decades and demonstrated a real enthusiasm in making the sale. Adam reassured me that he would be involved in every step of the process including liaising with solicitors. He was true to his word as when the sale was stalling due to the solicitors, he managed to push things through to completion. Adam and Sophie understood my working situation, and were flexible in arranging viewing times. I highly recommend Acorn in Kennington, they are a professional decent organisation.

Mrs · 9 December 2022

★★★★★ 5/5

Google

I thoroughly recommend Louis Markham and his team at Acorn for steering me through the complicated process of a commercial/residential sale. Not only did Louis use his extensive network of contacts to find a suitable buyer, but he also did this in record time, and proved a source of energy and practical know-how on complex technical issues. Very impressed. Guy Perry

Guy · 14 April 2024

★★★★★ 5/5

Trustpilot

Top marks to Blake Kingston

Blake Kingston is the guy you want when you need help. There was a difficult tenant leaving, incurred a debt with EDF and EDF disconnected the gas supply to the property. It proved almost impossible to get it reconnected - hours of phone calls, e-mails and messages over three weeks did not work. (Avoid EDF if you can). Blake provided an enormous help and managed what I was unable to achieve. He also provided competent advice and help with several other issues - cannot praise him high enough.

Peter · 2 December 2022

★★★★★ 2/5

Trustpilot

Bad first time buyer experience

We’ve a very bad experience with their Gravesend office. Made the offer in August, my solicitor received the draft contract pack only in November, according to the estate agents (Ezze and Kevin) the management pack was ordered in September. This week Kevin called me stating the seller has financial issues and not able to pay for the management pack?! Fair enough, but they insisted on that I can pay for it and then it’ll be deducted from the purchase price. But what happens if one of parties pull out before exchange or I don’t get the mortgage (it was still pending due to cladding issues in the building), there’s no way I can legally claim back the price of the management pack. The seller asked us to have a meeting in the agency office then didn’t show up? The whole situation and the attitude of Kevin, the sales manager, was really cheeky - I’m not ready to pay the sellers conveyancing fee, I’m sorry. The property is back on the market as I see but with misleading info, it says it has riverside view which is not true! Very bad first time buyer experience… not recommend Gravesend office at all!

Agnes · 16 November 2024

★★★★★ 5/5

Trustpilot

The best Estate agents in Medway

Just about to Exchange on our property. Brilliant job done by the sales team in Rainham office, after so many letdowns by an other Estate agent who we felt did not act in our best interest, we switched to Acorn. We were taken by surprise, ACORN Estate Agents Rainham, friendly but professional the sales team got to work straight away. Great advice, superb communication throughout and they go out of the way to accommodate your requirements. Can't thank Mark and his team enough. We can't recommend them enough.

Lyn · 24 November 2022

★★★★★ 5/5

Trustpilot

Thank you Josh, Alesha and Jake

We are thrilled to have worked with Acorn Estate Agents. Josh, Alesha and Jake were instrumental to us getting our dream home. They are so wonderful.Josh was always able to keep us calm and reassure us that everything was going to be ok. He would always chase every party involved to get the correct answers.We are so grateful and without a doubt, expect many visits from us. Especially being that your office is not far from our house.Amazing team we cannot recommend enough :-)

Nancy · 19 November 2022

★★★★★ 1/5

Trustpilot

Acorn Grove Park

Acorn Grove Park, Sadly the most ineptitude estate agent I have ever dealt with me in my over 30 years of being in property. We instructed them to sell property in August last years. 3 failed sales. Incredibly rude and arrogant. Most conversation with them is a shouting battle. Louise, Festina and Jake the Area Manager are painfully rude, never owning up to their numerous errors and mistake. Just a sad excuse for estate agent

Elizabeth · 12 May 2026

★★★★★ 5/5

Trustpilot

Godefroy the Great Acorn

Godefroy from ACORN Estate Agents Camberwell has been a true gem. Godefroy found us a buyer within a few weeks and he kept us updated at all time chasing both sides buyer and seller. We knew at all time which solicitor to chase so they could make excuses... We set up a WhatsUp group with my flatmates so Godefroy advised us before each visit. The whole process was smooth and efficient. The Head office is also on the ball. They were available and took time to explain when we had questions.I highly recommend ACORN. A 5 stars Service !!! Thank you ACORN Team.

Xavier · 5 November 2022

★★★★★ 1/5

Trustpilot

Racist group

Had a viewing booked recently and a couple (asian) had viewed the property before us arriving and had said in passing that the agent was very rude and had made remarks assuming that this was NOT the place for them. Of course me and my partner (black) decided to judge with our own selves and from the get go the agent in particular gave a frosty reception when seeing us. I went to put my hand out to shake and was rebuffed and when saying hello the reply was just straight to showing us the property. There was no eye contact or friendly smile and when we asked questions we was hit with blunt and to the point answers. There definitely was a air of that this place was NOT for us also and not even a goodbye or next steps if we was interested.When trying to ring through, the agent was never available and when speaking to someone on behalf of the agent we was hit with rudeness and abruptness and to this day have had no response from thr agent or company.Of course you can judge for yourselves but I would save yourself the bother and go elsewhere or suffer the same fate as the other couple as well as ourselves.

Gary · 1 November 2022

★★★★★ 5/5

Trustpilot

Dammy is a star

Dammy and his colleagues at the brockley offices went above and beyond on a difficult purchase There were a number of issues that held things up and he was cool and collected and behind the scenes smoothing out of issues I genuinely believe without this input the purchase would have faltered Very professional and reliable.From my experience I would recommend Acorn with complete confidence from offer to completion they were always available and always helpful and attentive to the progress of the transaction.

Tessa · 25 October 2022

★★★★★ 5/5

Trustpilot

We have 2 properties rented via Acorn

We have 2 properties, both rented out via Acorn. They have been brilliant and extremley professional. I would point out that Jamie Perrin is an outstanding and calm property manager who has been extremly heplful with dealing with problem tenants. Harry Frankland is our lettings agent who has been really thorough in finding the right tenant for the property. I would highly recommend Acorns services. I feel they are are much more professional and good as compared to other agents in the market.

Neville · 24 October 2022

★★★★★ 5/5

Trustpilot

After the death of our Dad

After the death of our Dad, my sister and I decided to sell the family home. Richard Allen from the Catford branch of Acorn came to visit us and to see the house. At what was an extremely emotional time he guided us through the sales procedure. Richard was very straight forward to deal with, He has an engaging, calm manner and we felt very reassured using him. Other members of the team were also involved in the day to day dealings through the course of the sale and the whole team worked well for us. They were quick to come back to us with any queries that we raised and our family home now has a new chapter with a young family.

Lesley · 18 October 2022

★★★★★ 5/5

Trustpilot

Tailored approach, friendly and proactive.

George and James were fantastic through the sale process. As a first time seller they explained the process clearly, were proactive in marketing the property and were always focussed and engaged during the sale process. I really valued the way they tailored the marketing to the house rather than taking a generic approach, and was very grateful of their help in overcoming obstacles as they arose during the conveyancing as needed. Thank you!

Frances · 5 June 2023

★★★★★ 5/5

Trustpilot

Swanley Acorn Ace it

We would like to thank Hayley, Rhea, Blaise and the rest of the team for making the selling process so easy, previous experience was not so pleasant. They did exactly what they said they were going to do when we first met Hayley, kept us informed through out the process, answered calls and returned them if they were busy on other lines, progressed solicitors and were always pro-active. They remained professional at all times. A confident young team that worked well together and you can see they have been trained to an excellent standard. Defiantly recommend Swanley Office and have done so with another property sold subject to contract going through at the moment with Family.

Ken · 8 September 2022

★★★★★ 5/5

Trustpilot

Friendly and supportive service

I bought my house through the Peckham branch of Acorn. I was a first-time buyer. The team were friendly, helpful, supportive and efficient. In particular Colm, Mea and James made efforts to provide me with information, keep me updated and push for progress of the sale. They provided me an excellent service and great communication.

Anna · 20 August 2025

★★★★★ 5/5

Trustpilot

5-star service from a 5-star team at Acorn Swanley.

We recently employed Acorn at Swanley to deal with the sale of our property.The 3 agents we approached were were broadly in line with each other regarding fees. So, this left us with the remaining decision of who the best agent in our opinion and who made us feel confident that they would not only deliver, but provide the best quality service overall. We felt that Hayley and the team at Acorn could do this for us. Acorn were confident that we could also achieve a better sale price the other 2 rivals quoted us, but as those 2 were both aligned on their valuations, we did not know if Acorn were the outlier in the market ? We questioned, but Hayley's confidence in the market, together with the specific sales evidence provided, made us feel it was definitely worth a shot and we signed a short 4-week contract to ask Acorn to demonstrate this via actual results.Acorn promptly marketed the property brilliantly and the images taken by their photographer, represented the property extremely well, immediately gaining massive interest in the property online and resulting in a full day of viewings within 24hrs of going online. The viewings happened the next Saturday and they provided us with immediate feedback via phone of the interest achieved from the viewings that day. We were delighted on Monday morning to have received a number of offers over the guide price. Acorn had not only met their original estimation, but a bit more too !For any issues or queries that arose during the process, Acorn negotiated everything on our behalf with care, skill and attention to detail, representing us professionally at all times and ensuring we were happy with the outcome achieved.The team's energy, commitment to quality and communication at all times, has been first class !We would be happy to recommend or use them again without any hesitation.A massive thank you to Acorn Swanley and all of the team !

STEVEN · 12 August 2022

★★★★★ 5/5

Trustpilot

Would recommend

We recently sold our flat in south London Acorn and had a really positive experience. The marketing and sale of our property was all managed smoothly and professionally, and we got a price we were happy with. However, more importantly our sales negotiator Lamar was incredibly proactive throughout, and kept things moving when other parts of the chain were slow to the point of incompetence. Would recommend

Jordan · 23 March 2025

★★★★★ 5/5

Trustpilot

Excellent service and communication

After having no success with an online agent, I signed up with Mark at Acorn and he and his team, especially Kieran, were brilliant from start to finish! Communication was excellent and when the sale fell through due to my buyer's buyer pulling out last minute, they also took on marketing their property and the whole chain completed within 6 weeks! Highly recommended.

Jo · 29 November 2023

★★★★★ 2/5

Trustpilot

Experience as a buyer

As a buyer, my experience with Acorn Sydenham was mixed at best.

Tom · 30 July 2026

★★★★★ 5/5

Trustpilot

Very pleased!

Thank you so much Acorn group to help me and my husband finding and purchasing our new home. We are first-time buyer and not familiar with the procedure so easy to get stressed about everything. Special thanks to Amelia who is so patient, and professional to dealing with our case. We are very appreciated your help and we are so happy to moving in our new home!🏡Thank you!

Yiwei · 21 July 2023

★★★★★ 5/5

Trustpilot

Highly recommend - fantastic team and service!

Lamar Hamilton & Kevin Ashton were absolutely fantastic throughout our sales process! They kept us informed and always helped when it came to managing information between ourselves and our buyers. Great customer service and dedication from the team. I would strongly recommend and would work with them again without any hesitation!

Olivia · 5 September 2025

★★★★★ 5/5

Trustpilot

I have a very good experience with the agents involved in my service. They were very helpful and patient. Especially Olatunde and Blair from Acorn Catford branch.

The agents in involved in my services were very helpful,patient with me and they listened to my needs and request. They were very attentive,informative and directive. Overall i have a very good experience with them and i am very happy with ends result.Most especially Olatunde and Blair from Acorn Catford branch.

Tunrayo · 31 August 2025

★★★★★ 5/5

Trustpilot

Cant fault their Eltham High Street branch

Sold through Acorn in 2021 and was pleased with the service. Both Oliver & Max were great, very helpful, and always available if I had any problems, which I did have at one point when my buyer pulled out, however it wasn’t long until they found me another. Also, when Oliver first visited my property he was the most professional of the estate agents I contacted, which is what persuaded me to use Acorn even though they weren’t the cheapest fee-wise. Dominic was also really helpful with the after-sales service.

JB · 26 February 2022