Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were looking for a property and must have contacted at least 15 different estate agents. Olivia Castle stood out because she took time to listen to our requirements, always quickly came back with answers and was very proactive in following up. I can highly recommend her as an agent!
Leonardo · 16 April 2023
Agent replied · 24 August 2024
Thank you Leonardo for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Olivia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe cannot recommend Lauren Burkin highly enough; her willingness and drive is a credit to Acorn. She let our property within five days of marketing! The brochure and overall marketing was spot on. The appointed property manager, Bill, has been professional, very helpful and been at hand to answer any queries along the way.
LL · 26 August 2019
★★★★★ 5/5
GoogleA Big Thank you to especially Ricky Bashford, Laura and all individual colleagues at Acorn Crystal Palace then Streatham. I feel put at ease and welcome, provided with professional thoughtful, useful and meaningful advice-with genuine friendly and dedicated support at all times. Thank you so much for your commitment and I will definitely recommend.
Steph · 26 August 2018
★★★★★ 5/5
GoogleExcellent service since the beginning of the process for our new property till we got our keys!! Easy and fast procedures, thank you to The Acorn Group for our new property!
Brayan · 27 March 2024
Agent replied · 24 August 2024
Thank you Brayan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. I hope you will be very happy in your new property. Thanks. Customer Services
★★★★★ 5/5
GoogleVery happy with this agency thank you Nicholas for all what you did for us!!
Costin · 25 August 2020
Agent replied · 24 August 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Nicholas. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleLeon Ward at Acorn was phenomenal! He was very professional and help set expectations. He was more prepared than the other agents we saw and the fact he came with his own shoe covers was a nice touch - it showed that he had respect for the owners and attention to details.
Highly recommend!
Vudavi · 16 April 2022
Agent replied · 24 August 2024
Thank you David for leaving us a 5* review. We are really happy that you were pleased with the service you received from Leon and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExcellent!
Mark and the team at Rainham tenacity in "landing" my house sale, in difficult circumstances, really, really helped. They could appreciate my situation.
Well done all round!
Rupert · 28 March 2023
★★★★★ 5/5
GoogleI had a great experience with Leon from day one. Kept me informed throughout the process and offered knowledgeable advice throughout my journey. He also kept me relatively sane in a very stressful process! Would recommend Acorn and Leon specifically to all.
Thanks again for your help on my first purchase!
Christina
Christina · 16 April 2022
Agent replied · 24 August 2024
Thank you Christina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Leon and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI had a great experience with The Acorn Group, Streatham. Victoria and Olivia helped us with our property and were very nice to deal with!
Would highly recommend
Zoe · 27 March 2024
Agent replied · 24 August 2024
Thank you Zoe for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Victoria and Olivia. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleA slightly rocky start to the selling process, but Leon really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went thought. ThanksPositiveResponsiveness, Professionalism
James · 25 August 2021
Agent replied · 24 August 2024
Thank you James for leaving us a 4* review. We are really happy that Leon was able to provide you with the service you expected. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleA massive thank you to Nicholas for the service provided!
Mulan · 25 August 2020
Agent replied · 24 August 2024
Thank you Mulan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nicholas and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWhat a super firm to deal with. Victoria at Acorn made things so simple. Her warm & friendly demeanour combined with efficiency and professionalism was a treat,. Best of all, she understood just what I was looking for. Strongly recommend.
Alison · 28 March 2023
Agent replied · 24 August 2024
Thank you Alison for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Victoria and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleI would not recommend this estate agent to anyone, they are so lazy and time/money waster.
When you complain about the service they make you feel it its your fault and not down to their lack of duty of care to the client.
WORST EXPERIENCE EVER, INCOMPETENCE TO THE HIGHEST DEGREE ! professional thefts you've been warned stay away.
Mohamed · 26 August 2019
Agent replied · 24 August 2024
Dear Mohamed. I have spoken to the branch manager in question on this before you posted your review, as he was very concerned by the abusive attitude you showed in his office. He has since tried to call and emailed you and asked you to contact him to discuss the circumstances that led to your application to rent to be rejected. If you would prefer. You can call me on 020 8315 6929 or email me at andrew.Roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleBought our flat through Acorn. We mostly dealt with Laura, who was fantastic at keeping us up to date with the progress of the sale, and was always available to answer any queries we had. All in all a good experience with Acorn.
Ben · 26 August 2019
★★★★★ 5/5
GoogleAlex at Acorn has been fantastic in our search for a property to rent. He was extremely knowledgeable, professional and very friendly. All around, it was a great experience and I can wholly recommend Alex and Acorn to anyone looking for a property.
Thilo · 26 August 2018
★★★★★ 5/5
GoogleWe are very pleased to have received a fantastic and professional service from a very proactive and helpful Leon Ward at Acorn. We were always well advised and kept aware at every stage of the sale process and in turn finding the whole experience stress-freePositiveResponsiveness, Quality, Professionalism, Value
Giuseppina · 25 August 2021
Agent replied · 24 August 2024
Thank you for Giuseppina taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Leon and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleLeon did a great job selling our flat when we weren't even with Streatham! He spotted a great opportunity, and clearly had done his research. His management of the sales process (complete with multiple legal hitches) was second to none. I would highly recommend both him and Acorn.
Lucy · 25 August 2021
Agent replied · 24 August 2024
Thank you Lucy for leaving us a 5* review. We are really happy that you were pleased with the service you received from Leon and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn were incredibly professional in arranging the letting of my house. They found suitable tenants within a week of the property being marketed and handled everything with care and consideration which is essential for myself being based abroad. I would thoroughly recommend Acorn and Mr Henderson without hesitation.
Montebello · 12 January 2021
Agent replied · 11 January 2025
Thank you Tina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from nicholas and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat experience! with very professional company as well as the property negotiatiator Rugerro helped a lot while needed to make this move in the new rented property.
Thank you very much for all your help 😊 🙏
Prakash · 25 August 2022
Agent replied · 24 August 2024
Thank you Prakash for leaving us a 5* review. We are really happy that you were pleased with the service you received from Ruggero and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI bought my first home with Acorn and was helped along the process by Leon Ward who was always responsive and professional. I appreciated his calm manner and how he kept me updated at all stages of the process. Would recommend this agent.PositiveResponsiveness, Professionalism
Rebecca · 25 August 2021
Agent replied · 24 August 2024
Thank you Rebecca for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Leon and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI was looking for a flat dog friendly and of course this is very difficult in London. I was lucky to have as agent Nicholas Henderson, he has been very professional and kind. All the properties that he show us were stunning in terms of conditions and positions.
Carla · 25 August 2020
Agent replied · 24 August 2024
Thank you Carla for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nicholas and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn were incredibly professional in arranging the letting of my house. They found suitable tenants within a week of the property being marketed and handled everything with care and consideration which is essential for myself being based abroad. I would thoroughly recommend Acorn and Mr Henderson without hesitation.
Tina · 25 August 2020
Agent replied · 24 August 2024
Thank you Tina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from nicholas and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFantastic experience with Oliver and the team at Acorn Letting Agents. The process was smooth and extremely professional on what can be a pretty stressful process. I can’t recommend Oliver and the Acorn Streatham branch enough.
Scott · 26 August 2018
★★★★★ 5/5
GoogleI have been a private tenant with Acorn for 12 months and they have been extremely professional, helpful and courteous at all times. I would highly recommend them as a private tenant and would happily deal with them again in the future.
Joseph · 25 August 2021
Agent replied · 24 August 2024
Thank you Joseph for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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