Trusted Agent profile Β· London
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82 reviews across 2 platforms
121, Wapping High Street, London, E1W 2NX
Abatoria's office in London, at 121, is rated 4.6 out of 5 across 82 reviews on two platforms, including 80 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI've had a fantastic experience with Abatoria. Out of all the estate agents I spoke to during my recent house hunt, Alan and the team were definitely the most attentive and transparent. The fact that they were a local and small estate agent β¦
5/5
GoogleGreat agency! They were all very professional and kind. Agne was always very helpful, and whether it was for lost keys, or things that needed maintenance, I always got instant help. Rented multiple flats in London and can easily say they were the best so far.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe had a great experience with Alan and Mini. We bought a flat locally, and they kept us totally informed during the whole process and were happy to answer any questions we had. As we also lived nearby, they were nice enough to let us just pop into the office anytime we had concerns or wanted to chat about our property purchase. They have great local knowledge and I wouldnβt go anywhere else if I was buying/selling or renting again!
5/5
GoogleThe team at Abatoria are extremely attentive and throughout the entire process, as a tenant, from inquiry, to appointment setting, to visiting the property, to contract exchange and then to settling into the apartment, they have been kind, courteous, extremely professional and a delight to deal with. I can only hope their landlord appreciates the level of service they offer. Having travelled the world and been a tenant umpteen times, I can name two agents that are distinctive, the rest, including the big chains, are just routine, impersonal and generally don't take the time and the care that Abatoria do.
5/5
GoogleAlan was fantastic! He's perhaps one of the friendliest and most attentive EA's you'll ever come across. He really took the time to show me round the property and then when I put in an offer the following day, I had the final price agreed β¦
5/5
GoogleAlan is an incredible person, he helped me and my boyfriend finding a new place for us. Abatoria has great prices and Alan is a easy person to deal with. Thank you for all your assistance during this process.
5/5
GoogleWe have worked with Abatoria twice in the last 4 years and they have always been responsive to our needs and requests, always been there for us. Definitely recommend! πΈ β¦
5/5
GoogleHad a great experience locating our flat - we were helped greatly by the assistance of Reggie Gelderbloem, who went out of his way to help us view the flat and make an offer. The move in experience was also excellent and we were left a moving in gift box containing some essentials for the day which were an absolute lifesaver! Abatoria has always been really responsive and helpful, couldn't ask for anything more. Happy customer!
1/5
GoogleI'm sorry to say that although we personally like Alan, Abatoria is the sort of managing agent you wouldn't wish on your worst enemy. Just to give a little flavour, in 17 months as tenants paying 2750+ pcm, we have gone 20+ cold winter days with broken central heating, 34+ days without fully functioning hot water, 10+ weeks with a kitchen faucet taped to the back wall, 2+ weeks with a broken dishwasher, 12+ weeks with a broken postbox and no access to our post, 12+ months with a broken bathroom fan, and more... (As lockdown has been an issue, to be fair to Abatoria I've actually subtracted any lockdown weeks to get the above numbers.) Every single repair has required dozens of chasing emails. Again, to give a little flavour: after 17 days without functioning hot water, Abatoria simply didn't get in touch for over a week. When we finally chased, we were told the part was backordered. When we checked with the stockist and found that the part was not backordered and never had been, Abatoria told us it was the landlord who was holding things up. When we wrote to the landlord, he said he'd given the go-ahead for the repair ages ago. Let me add that in the end, that part didn't need to be replaced at all, and in exasperation we fixed the problem ourselves, thus saving the landlord another unnecessary expensive repair. With regard to the landlord's perspective, whether he's been told or has been 'protected' from this information by Abatoria, multiple parts were replaced completely unnecessarily totalling (from the scraps of his emails forwarded on to us) over 1000 GBP. At least one of the parts had been repaired a year earlier by Abatoria and yet Abatoria seemed to have entirely forgotten this. We were also told at one point that the problem was that the boiler hadn't been serviced, but in fact it had been serviced when we moved in, at our request. Apparently, no record of repairs and maintenance is kept by Abatoria for the flats they manage. Finally, when we complained to Abatoria about the quality of the management service, asking for assurances that things would improve in future, we were told by Alan himself that 'we had heating' (two tiny space heaters we purchased ourselves from John Lewis!) and that Abatoria received too many emails from us. Obviously, we only get in touch when something is broken so this seems pretty unfair. If you're the managing agent and you don't want to hear from your tenants, then simply maintain and repair things in a timely manner. It seems unlikely Abatoria would be as relaxed if we operated as they do and, for example, took 20+ days to pay our rent.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleWe had a really good experience with Alan at Abatoria. he booked us in for a viewing on the same day as our initial query, knew the property very well and moved quickly an efficiently with our offer. The team moved us through the offer, referencing and finally move-in process in a really professional yet personable way. So refreshing these days dealing with estate agents who we felt we could actually trust! We highly recommend them all!
5/5
GoogleThe best real estate company I have ever dealt with. Very professional, experienced and helpful agents.Great environment with lovely people, clean and beautiful office set up with an equally beautiful dog. They care about their clients and go above and beyond, I recieved a welcome care package on arrival which was very helpul when it came to settling in to a new flat and area. I would highly recommend Abatoria.
5/5
GoogleAlan is very friendly and professional. Brilliant service, very quick responses, willingness to go the extra mile, trustworthy. I will definitely recommend Abatoria to friends looking to rent in Wapping.PositiveResponsiveness, Professionalism
1/5
GoogleHave been trying to get in contact for a while but no answer on the phones, the office has been shut when I arrived during open office hours.
Hi Abbie! We are in everyday including Saturdays and we open on weekdays from 9:30am-6:15pm. You may have caught us on a day when we were all out on viewings but the market is busy. Please email info@abatoria.com and let me know how we can help! Thank you!
5/5
GoogleExcellent Agent! Ronja is very thoughtful and considerate in finding ideal apartment.
5/5
GoogleI had the most excellent experience working with Mini and Sherrie at Abatoria while securing a flat. As somebody who recently moved to the UK and was unfamiliar with the nuances of the letting process here, they made the whole process as painless as possible for me. Highly recommend their services and would use again in the future.
5/5
GoogleI have had an extremely positive renting experience with Alan, Sherrie, and the rest of the Abatoria team. From the moment I stepped into the office I felt supported and the whole process was very smooth, quick, and pleasant - Iβm very grateful for all their help and wouldnβt hesitate to recommend Abatoria to anyone! Thanks team!
5/5
GoogleAlan and his team were brilliant, the only agency to call back promptly when they said they would. Great new flat, efficient friendly service. Highly recommend them.
5/5
GoogleThe team is super professional, friendly and helpful! Mini and Sherrie were lovely to work with :)
1/5
GoogleWe rented with Abatoria for over one year and had to move out because we did not want to put up with their incompetence. If you are renting through them, be prepared to pay extortionate fees for referencing/contract. You will only be able to read a hard copy of the tenancy contract in the office (for some unclear legal reasons, they will not be able to send it to you by email and you will not be allowed to take a copy of it). If Abatoria is managing your flat and if anything breaks in the flat - it will take them some time to send somebody to fix the problem and they will ask you to sort out the problem yourself and will threaten you with fees and call out charges if it turns out that you "could have fixed the leaking sink yourself". When they finally arranged for somebody to come round - the person arrived without any prior notice (we happened to be in the flat that day), had keys to the flat and informed us that he only worked with Abatoria for 2 days, although Abatoria informed us that they would only give keys to their trusted service providers with whom they had worked for years. You may think that they are acting in the interests of the landlord but this is not the case as when we had a bad leak from a neighbouring flat which damaged a big section of the carpet - Abatoria did not bother responding to our messages and calls for several days (we had to sort out the problem ourselves as the leak was damaging the wall and carpet). When we decided finally to move out, Abatoria representatives were extremely unhelpful with viewing timings and at times did not inform us of viewings taking place in our flat. Some viewings were not properly supervised. On moving out, they threatened us with cleaning costs if we were to use our own cleaning firms and not the ones offered by them. At the same time, the quotes offered by them were extortionate and, more interestingly, they refused to tell us the names of the relevant cleaning companies who provided the quotes (which is what one would do if the prices quoted by them did not represent the usual prices charged by these cleaning companies). Needless to say, Abatoria is not a member of any agents' organisations and, as such, do not feel it is necessary to follow any code of conduct or generally treat their customers fairly. I would urge you to think twice before dealing with Abatoria - they are incompetent, dishonest and unprofessional.
1/5
YellAvoid Abatoria at all costs - incompetent, dishonest and unprofessional
We rented with Abatoria for over one year and had to move out because we did not want to put up with their incompetence. If you are renting through them, be prepared to pay extortionate fees for referencing/contract. You will only be able to read a hard copy of the tenancy contract in the office (for some unclear legal reasons, they will not be able to send it to you by email and you will not be allowed to take a copy of it). If Abatoria is managing your flat and if anything breaks in the flat - it will take them some time to send somebody to fix the problem and they will ask you to sort out the problem yourself and will threaten you with fees and call out charges if it turns out that you "could have fixed the leaking sink yourself". When they finally arranged for somebody to come round - the person arrived without any prior notice (we happend to be in the flat that day), had keys to the flat and informed us that he only worked with Abatoria for 2 days, although Abatoria informed us that they would only give keys to their trusted service providers with whom they had worked for years. You may think that they are acting in the interests of the landlord but this is not the case as when we had a bad leak from a neighbouring flat which damaged a big section of the carpet - Abatoria did not bother responding to our messages and calls for several days (we had to sort out the problem ourselves as the leak was damaging the wall and carpet).When we decided finally to move out, Abatoria representatives were extremely unhelpful with viewing timings and at times did not inform us of viewings taking place in our flat. Some viewings were not properly supervised. On moving out, they threatened us with cleaning costs if we were to use our own cleaning firms and not the ones offered by them. At the same time, the quotes offered by them were extortionate and, more interestingly, they refused to tell us the names of the relevant cleaning companies who provided the quotes (which is what one would do if the prices quoted by them did not represent the usual prices charged by these cleaning companies).Needless to say, Abatoria is not a member of any agents' organisations and, as such, do not feel it is necessary to follow any code of conduct or generally treat their customers fairly.I would urge you to think twice before dealing with Abtoria - they are incompetent, dishonest and unprofessional.
1/5
YellUnhappy Tenant
I do not usually write such reviews. However, my dealings with Abatoria have been such a nightmare that I want to warn other unsuspecting tenants. PLEASE DO NOT RENT FROM THIS AGENCY. They are incompetent, rude and above all dishonest. Certain of their actions are verging, if not, illegal and they have no hesitation in breaching the tenancy agreement. We discovered this was the case very early on, and wanted to back out, but would have lost money in doing so. My biggest regret is that we did not do so. The holding deposit and fees we paid were not worth the miserable tenancy we experienced, including the dramatics relating to the return of our deposit. Also, do not believe the review from the βlandlordβ . I checked and our landlord, who ironically Abatoria refused to provide details of (I assume they are unaware of public records) is also a director of Abatoria. So, your landlord and Abatoria are one and the same. Not only, therefore, is the above glowing review from a landlord from Abatoria themselves, but it leaves you with little protection against them i.e. you cannot complain directly to the landlord.
5/5
GoogleAbatoria have been a pleasure to deal with. Would always recommend!
5/5
GoogleVery attentive, responsive and helpful. Alan is extremely easy going and professional. The whole process was quick and convenient.PositiveResponsiveness, Professionalism
5/5
GoogleMini was a great help with the letting process. The whole process only took a few days.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abatoria's London office has 82 reviews across two platforms: 80 on Google, 2 on Yell.
Abatoria London is rated 4.6 out of 5 across all 82 reviews, and 4.7 out of 5 on Google from 80 reviews.
Abatoria London, 121, Wapping High Street, London, E1W 2NX.
