A2Dominion Group reviews

★★★★★ 1/5

Google

Unpleasant / Poor Management. Tenant neglect I’m extremely disappointed with the management of this building. Despite paying high rent, tenants are now being asked to pay even more while the living conditions continue to decline. One of the biggest issues is the lack of control and maintenance in shared spaces. The front door leading from the mailroom is frequently broken and left open, which has resulted in parcels being stolen multiple times. It’s incredibly frustrating to have deliveries disappear because basic security isn’t being maintained. On top of that, the building is becoming increasingly unpleasant to live in. Trash bags are regularly dumped on the floors in areas that are meant to be secure key-access spaces. The environment is starting to feel neglected and unsanitary. There also appears to be a growing number of council tenants being placed in the building alongside tax-paying renters, but without any clear management plan to maintain standards across the property. This has contributed to overcrowding and ongoing issues that the management simply does not address. Perhaps the most frustrating part is how complaints are handled. Concerns are constantly ignored, and when residents do raise issues there is little to no conflict resolution or meaningful response from management. Overall, raising rent while allowing the building’s condition and security to deteriorate is unacceptable. Tenants deserve better communication, better maintenance, and a management team that actually responds when problems arise.

Zac · 16 March 2026

★★★★★ 1/5

Google

If I could put 0 star i would do it with so pleasure our windows im 5 year in this flat and the windows they have problem they need to changed completely and 5 years now A2Dominion is ignoring us the extractor fan doesn't work and the guy told me that he will order the same day that he saw that the fan doesn't work and from where fan comes from Mars that it takes so long don't waste your energy and time

Sofiairene · 16 February 2026

★★★★★ 1/5

Google

They were my housing Association when I bought and it took almost 1 year to complete thanks to them, needing their surveyors to come twice in a year for new evaluations, random payments you pay as buyer and seller, a2 dominion customer service number DOES NOT work, you’ll be put on hold for 40 mins with nobody to come back to you. It’s bizarre that companies like this are not only legal, but they also are running up and running. Most of the management should be sacked. I spent 6 months emailing the housing association about my water bills being too high, it took them 6 months to attend to this query, every day pestering, being juggled from pillar to post. They are the worst company in the UK I’ve ever dealt with. Avoid at all costs if you can (I know I would if I could go back in time)

Sofia · 16 January 2026

★★★★★ 1/5

Google

I have had very negative experiences with A2Dominion and feel that their management and services have caused significant stress and difficulty in my life. I believe the organisation has serious issues in the way it is run and in how it treats the people who rely on its services. If anyone else has had similar experiences or feels their wellbeing has been affected, please share your story. It may be helpful for us to discuss potential next steps, including seeking advice about possible legal action or raising formal complaints through the appropriate channels.

Habiba · 16 December 2025

★★★★★ 1/5

Google

Helen Kent is one of the least most helpful colleagues I have ever had the misfortune of meeting. I’m not sure how she holds the position she does. She is utterly useless. She just wants to do quick fixes and doesn’t care for residents in the slightest. She is the total opposite of a credit to a company.

Z · 7 January 2025

★★★★★ 1/5

Trustpilot

Incompetent is not nearly an adequate enough adjective

Almost 6 years in this at the time brand new construction and asking them to figure out why the brand new dishwasher didn't work only to have zero response, I decided to do it myself. Normally we was as we go but with a newborn the dishwasher is needed! Checked the plumbing, some imbecile installed the check valve the wrong way so the dishwasher was not receiving any water! Whomever signed off the works should be dealt with in the harshest way!! Whomever was the lead constructor, you know who you are SK____A (and quite possibly the subcontractor) should be ashamed of themselves!!

C · 22 October 2023

★★★★★ 1/5

Trustpilot

Incompetent and worse housing company, avoid them.

We moved into this property last year January. Since we moved in, we had many issues such as leak and mould. We have complained numerous times but A2Dominion doesn’t seem to take our complaints seriously. The staff are rude and incompetent, when challenged they accuse you of being rude and aggressive. Today, I reported again a leak that they trying to fix for the last 2 weeks and when I reported to them again that the leak is still there, he told me to contain it with a buck! When I asked him who lives like that, he called me rude and hung up on me. They have no respect for their tenants, do not care about the health impact of mould and dumb.

Consumer · 1 May 2024

★★★★★ 1/5

Google

They ignore every email. They treat leaseholders who have paid for a property in “a luxury development” the same as the social housing tenants. They are always changing providers to save themselves money - in the meantime leaseholders get a poorer and poorer service as years go by. We would love to sell but no one in their right mind should buy a home from A2 Dominion.

Jan · 11 November 2025

★★★★★ 4/5

Google

Moved from Hyde group and the home was great and service notably better, really happy with the home and the issues fixed quickly and politely really is a good sign. Only shame is they don't offer housing discount app like my last landlord and it really did make a difference. Other than that 100%

Louisa · 16 February 2026

★★★★★ 1/5

Trustpilot

Failure under Section 22 to provide invoices to service charges

my frustration with your failure to address my complaints adequately. Each time I raise a complaint, you dismiss it by responding, "we are closing your complaint as an expression of dissatisfaction." Under Section 22 of the Landlord and Tenant Act, you are obligated to provide copies of the invoices, which you have failed to do.

Honesty · 13 December 2024

★★★★★ 1/5

Google

The worst property manager out there! They lie through their teeth and have no interest in fulfilling their obligations. I'm surprised they are still in business - hopefully not for much longer.

Rosie · 16 March 2026

★★★★★ 1/5

Google

Absolutely useless organisation..I have called them 6 times, asking about a best key to be send to us in order to use our communal bike shed and it's still not sorted. No one knows anything....and they keep saying, that I will put a note in the system and someone will get in touch with you soon. And this never happens! Difficult to get hold of any customer service and very useless when you do.

Silvia · 2 October 2024

★★★★★ 1/5

Google

Worst housing provider... staff never does what they say.I have been promised several times that my issue will be looked into within couple of days but for weeks they dont even bother replying or coming back to you with any update.There is nothing called SLA in the way they deal with customers queries.Dont bother escalating issue to Managers as they are useless anyways

Munira · 13 June 2020

★★★★★ 1/5

Google

Lies just lies , the staff told me piramid will contact me . Now is the second week that we called them, and reminding them 4 times now . But Nothing . We got water leaking from the selling on the wall ,it's sticks of dump. My 6 y old autestic suffering from the dump smell.

Fouad · 13 June 2021

★★★★★ 1/5

Google

They are the worse housing I came across, they use cowboys for they maintance and the peoe at the housing officers ignore customers! Very badly run downs houses and they don't do anything about it! They are a full disgraceful

Tiziana · 5 August 2025

★★★★★ 1/5

Google

I'm trying to buy a flat that they happen to own in a small private development. Between them, their solicitor, and the agent - it's painful. All completely useless. 6 months and counting. The property is empty and there is no chain behind me. I've got the finance in place. I've had surveys done. My solicitor has been ready to go for months. Yet we're still waiting for a simple TA6 form. A form that should be ready at the outset. It's taking so long, my mortgage offer is nearly expiring. If you are paying these clowns to keep a property empty (think service charges, council tax, utilities standing charges, and it being a buyer's market with reducing prices), I feel for you. A2Dominion is a golden example of everything wrong with housing associations.

Gary · 15 November 2023

★★★★★ 1/5

Google

Making a family wait 17 years to tell that family they now cant do anything now and two kids of opposite gender share a room a 16 year old and 18 year old. This company should be shut down absolutely disgusting

Squishy907dog · 15 July 2025

★★★★★ 1/5

Google

I have lived at this property for 11+ years, and I can honestly say I have never experienced such consistently poor management. For nearly 4-5 years, our boiler has not been working, and despite repeatedly raising the issue, A2Dominion has …

Liyaa5 · 16 June 2025

★★★★★ 1/5

Google

They just don’t respond in a timely manner - when you call them they take for ever to put you through to relevant department then say 10 minutes later - “ we are short staffed , no one to take your call. When you email you get an email saying “ we’ll respond within 5 business days” it’s now been 10 days - the most frustrating company to deal with . The simply don’t care about leaseholders !! Avoid

Patrizia · 17 August 2023

★★★★★ 1/5

Google

The most disgusting housing association ever. They are just as bad as Israel 🇮🇱 if not worse. This organisation is not humane. No humanity no compassion or empathy or sympathy nothing. They are simply disgusting. …

A · 16 July 2025

★★★★★ 1/5

Google

Pyramid plus are still being used by A2dominion probably because apparently they have 30%interest in A2dominion. They are the worst never on time. Cancelling and always rude

Crissie · 13 October 2025

★★★★★ 1/5

Google

If I could give 0 stars I honestly would. The lift our flat has been broken for 11 months nearly a year. I constantly call to make complaints along with other residents and we are shoved from pillar to post and told falsehoods . I didn't have someone assigned to me until as a neighbourhood officer. First the lift needed a special part that would take weeks to be delivered then when them weeks were up we was told its because the lift has a leak and that they couldn't find it. A leak that they have been aware of for at least 6months as we often see water being water pumped out since last winter . I have two disabled parents that are unable to visit me and there are many residents that are older and are using walking aids. A2 customer service staff are lovely I suppose that's why they can get that 1 star but I urge you not to rent with a2 dominion as they have a lack of empathy for the residents and will leave where you live in a state of disrepair for months upon months .also If I don't contact them to chase them up on what is going on . They don't bother .

Holly · 13 June 2023

★★★★★ 1/5

Google

A2Dominion are one of the worst Housing Associations. For over 10 years i have been dealing with the same problems. When you send in a written complaint you are not assigned to a caseworker and they dont deal with your complaint in the timeframe stated on their website. If you are assigned to a caseworker, you will be the one constantly calling and emailing them about your complaint instead of them reaching out to you to try and resolve your complaint. They clearly dont go by their own Policy and Procedures when dealing with complaints. The Customer Service is just awful. A2Dominion tenants need to start contacting their local MP and Housing Ombudsman. If you are thinking about becoming an A2Dominion tenant, definitely reconsider.

Truth · 13 June 2023

★★★★★ 1/5

Google

Plenty of big bags with some ripped apart in front of the building, on THEIR GROUND, private property, and they won't deal with it because it's not their issue. Definitely worth paying over 250 gbp a month for service charge for them to do nothing.

Dominic · 20 March 2025