Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleQuick to respond to complaints, friendly staff, Kay helped me deal with a complication with my move in date, Better than my last property management
Kie · 20 December 2025
Agent replied · 24 December 2025
Hi Kie,
Thank you for the great 5 star review!
We really glad to hear that you found our staff both prompt and friendly and that we were able to help you with any complications.
If you need anything else at all, please don't hesitate to get in touch!
Kind regards,
Mark
TVG Lettings
Lettings Agent Wirral Southport Liverpool
★★★★★ 5/5
GoogleBethany was incredibly helpful with our move! Great communication and nothing was too much trouble. Would highly recommend TVG Lettings for their excellent service!
Merrill · 16 April 2024
Agent replied · 16 April 2026
Hello,
Thank you for the great review! … More
★★★★★ 5/5
GoogleThe whole experience from start to finish was pleasant and professional at all times, Amanda was so helpful and understanding that both myself and my friend were new to renting. She was very responsive and always happy to answer any queries that we had regarding the process. Can’t thank her enough!PositiveResponsiveness, Professionalism
Dana · 20 June 2021
Agent replied · 19 June 2024
Hello Ms. Quigley,
Thank you for taking the time to leave a review for TVG Lettings, Darren and the team will be delighted to hear of your kind words. I will ensure that Amanda hears of her special shout-out and on behalf of all at TVG, I wish you and your friend many years of happiness in your new home!
Kind regards,
Ashleigh
TVG Lettings
★★★★★ 5/5
GoogleHighly recommend TVG. I recently moved into a new rental property with this company. Staff are friendly and helpful. The process of moving into my property was made very easy and everything was explained well
Sarah · 26 July 2025
Agent replied · 24 December 2025
Hello Sarah,
Thank you for the great 5 star review!
We really appreciate that you would highly recommend us and that we were able to make the process very easy for you.
If you need anything else at all, please don't hesitate to be in touch!
Kind regards,
Siwan
TVG Lettings
Lettings Agent Wirral Southport Liverpool
★★★★★ 1/5
GoogleUnprofessional and irresponsible time-wasting.
Called while still abroad in Germany to schedule a viewing and to give them all my details. I was given a viewing time and was told I would receive a confirmation by email along with answers to my questions (such as to why the property is advertised as a 2-bedroom flat but only one is shown in the pictures). Neither email arrived. Wanting to make sure, I called again a few days later once in Liverpool only to be told that my name was not even entered in the system and that they cannot give me an alternative time slot. They did not even bother to make the effort to schedule me at the end of the viewing session. The positive point is that it is good to have known and experienced this before entering in a contract with them and having to rely on them for anything more serious.
Edit: don't get fooled by the empty PR reply below. Instead of conducting a positive inquiry and offering a constructive solution, TVG Lettings challenged my review on allagents.co.uk and tried to take it down. The website's moderation team conducted an investigation and found the evidence I gave them to back every claim on my review and confirmed its publication on their website.
Youness · 20 June 2023
Agent replied · 19 June 2024
Hello there,
Thank you for taking the time to share your feedback, although I am sorry to see you didn't feel you had a positive experience.
We take all feedback post postive and negative very seriously. I will speak to the lettings department regarding the points you have raised as this is not our usual high level of customer service.
Kind regards,
Lillie
TVG Lettings
★★★★★ 1/5
GoogleThey late for viewing ,also not professional, and they keep people deposit cheap way to make money and pay employers wages 😑
They have Megan and Phoebe they are so arrogant and accuse people with anything to keep the deposit
NEVER GO TO THEM OR LET BY THEM 👎
ABO · 25 January 2025
Agent replied · 9 January 2025
Hello
Thank you for taking the time to leave your review.
In order for us to look into this in more detail, please provide the property address of the property you are referring to.
You can email this address to siwan@venmores.co.uk.
Kind regards,
Siwan
TVG Lettings
Lettings Agent Wirral Southport Liverpool
★★★★★ 5/5
GoogleBethany was incredibly helpful with our move! Great communication and nothing was too much trouble. Would highly recommend TVG Lettings for their excellent service!
M · 22 December 2023
Agent replied · 19 June 2024
Hello,
Thank you for the great review!
Brilliant to see that Bethany was helpful with your move and that there was great communication during the process.
If you need anything else at all, please don't hesitate to be in touch!
Kind regards,
Siwan
TVG Lettings
Lettings Agent Wirral Southport Liverpool
★★★★★ 1/5
GoogleA dream turned into a nightmare, run from it, we had many problems at Ingestre Court.
Thiago · 19 December 2025
Agent replied · 19 June 2024
Hi Thiago,
Thank you for your feedback.
We’re sorry to hear that you felt you didn’t have a good experience during the period you rented a property through us. We will speak to the team regarding your comments.
Kind regards,
Mark
TVG Lettings
Lettings Agent Wirral Southport Liverpool
★★★★★ 1/5
GoogleIt's the biggest scam company in Liverpool they after only the deposit , I been in the UK for 8 years and I never seen such cheap scam way of a company like them anyway I'm not leaving my deposit will report you to trade and standards
Mo · 8 January 2025
Agent replied · 9 January 2025
Hello
Thank you for taking the time to leave your review.
In order for us to look into this in more detail, please provide the property address of the property you are referring to.
You can email this address to siwan@venmores.co.uk.
Kind regards,
Siwan
TVG Lettings
Lettings Agent Wirral Southport Liverpool
★★★★★ 5/5
GoogleSarah and Amanda have gone above and beyond for me … I am extremely impressed with the service from them both ! Made everything so easy and stress free. Thankyou girls X
Phoebe · 7 July 2025
Agent replied · 10 August 2025
Hello Phoebe,
Thank you for the lovely 5 star review!
It's wonderful to read that Sarah and Amanda have gone above and beyond for you making everything stress free and easy.
If you need anything else at all, please don't hesitate to be in touch!
Kind regards,
Siwan
TVG Lettings
Lettings Agent Wirral Southport Liverpool
★★★★★ 5/5
GoogleMegan has been a great account manager. Following up on any outstanding matters, extremely proactive and a joy to work with as a landlord. Would highly recommend!
David · 20 June 2023
Agent replied · 19 June 2024
Hello Mr. Christie,
Thank you for taking the time to leave your five-star review for Megan at TVG Lettings. It is wonderful to hear how proactive and great to work with Megan has been. I will be sure to pass on your kind words, Megan will be delighted to hear.
If you need anything else at all, please don't hesitate to be in touch.
Kind regards,
Lillie
TVG Lettings
Merseyside Letting agents
★★★★★ 5/5
GoogleAmazing friendly staff, got everything sorted quickly and would certainly recommend Sarah to others
Terri · 16 April 2024
Agent replied · 19 June 2024
Hello,
Thank you for taking the time to leave a fantastic review! … More
★★★★★ 5/5
GoogleVery professional experience from initial viewing stage to signing of the tenancy and a few small issues thereafter. Bethany made the entire letting process seamless. I do recommend.
Elena · 16 April 2023
Agent replied · 19 June 2024
Hello Ms. Goodison,
Thank you so much for taking the time to leave a glowing five-star review for … More
★★★★★ 5/5
GoogleRosie (Agyankah bramoh) great service helped me through everything made me understand everything clearly & deals with jobs effectively
Thank you very much recommended
Cheston · 11 July 2025
Agent replied · 9 September 2025
Hi Cheston,
We really appreciate you leaving us a 5 star review. It's brilliant to read that Rosie gave you a great service where she explained everything clearly to you.
If you need anything else at all, please don't hesitate to be in touch!
Kind regards,
Siwan
TVG Lettings
Lettings Agent Wirral Southport Liverpool
★★★★★ 5/5
GoogleTVG lettings have been amazing in helping me find a house in a busy rental market. Their staff's knowledge and the quality of their properties is second to none. I would highly recommend them to anyone.
Adam · 24 January 2025
Agent replied · 25 May 2025
Hi,
Thank you for the fantastic review!
We're so pleased that we were able to help you find a house and that the staff were helpful with their knowledge. We also appreciate that you would highly recommend us!
If you need anything else at all, please don't hesitate to be in touch!
Kind regards,
Siwan
TVG Lettings
Lettings Agent Wirral Southport Liverpool
★★★★★ 5/5
GoogleAmanda (My agent) ⭐️⭐️⭐️⭐️⭐️ has literally moved heaven and earth for me and my daughter by helping me find the ideal property. Definitely go with this company if you want someone who gets you your desired outcome.
I’m so happy with how everything came together in the end and we will now be settled in before Christmas 2020 after the worst year ever!
Can’t wait to bring in the new year and start 2021 on the right footing.
BlessedPositiveResponsiveness, Quality, Professionalism, Value
Louise · 27 August 2021
Agent replied · 19 June 2024
Hi Louise,
Thank you for leaving a review for TVG Lettings and giving a fantastic shout-out to Amanda, she will be delighted to see your kind words.
It is wonderful to see how she has helped you and your family to find your perfect home and just in time for Christmas! On behalf of Darren, Amanda and the team at TVG Lettings we wish you a very Merry Christmas and a Happy New Year!
Kind regards,
Ashleigh
TVG Lettings
★★★★★ 5/5
GoogleA fantastic and easy transition with zero stress. Amanda and her team were very efficient and I have nothing but praise for them.
Five Star ⭐️⭐️⭐️⭐️⭐️PositiveProfessionalism
Bill · 20 June 2022
Agent replied · 19 June 2024
Hello Mr. Brown,
Thank you for taking the time to leave a review for TVG Lettings, I am delighted to see how our team's knowledge and expertise helped take the stress away from the process.
If there is anything else that we can help you with in the future, please don't hesitate to get in touch!
Kind regards,
Ashleigh
TVG Lettings
★★★★★ 5/5
GoogleDarren and his team at TVG lettings were very helpful and professional. I would definitely recommend them to other landlords looking for a rental agent.PositiveResponsiveness, Professionalism
Zena · 20 June 2022
Agent replied · 19 June 2024
Hello there,
Thank you so much for taking the time to leave a five-star review for Darren and the team!
They will be pleased to hear that you would recommend us to other landlords.
If you need anything at all in the future, please don't hesitate to get in touch!
Kindest Regards,
Lillie
TVG Lettings
★★★★★ 5/5
GoogleAmanda has been so helpful in finding a new home for me, my partner and our newborn baby. I would highly recommend TGV Lettings they have been absolutely fantastic!PositiveResponsiveness, Professionalism
Chelsea · 20 June 2021
Agent replied · 19 June 2024
Hello Ms. Shortall,
Thank you for taking the time to leave a review for TVG Lettings, I am so pleased to see how helpful Amanda has been in finding your family a place to call home.
On behalf of all at TVG Lettings, I wish you many years of happiness in your new home!
Kind regards,
Ashleigh
TVG Lettings
★★★★★ 5/5
GoogleI’ve always found TVG easy to work with and the girls are all straightforward, proactive and really nice to deal with. Thanks again for all your help 👍🏼 …
Damien · 16 January 2026
★★★★★ 1/5
GoogleI have been trying to rent a flat of this company and they weren't professional and they kept my deposit and they refused to give it back to me
Adi · 25 January 2025
Agent replied · 9 January 2025
Hello
Thank you for taking the time to leave your review.
In order for us to look into this in more detail, please provide the property address of the property you are referring to.
You can email this address to siwan@venmores.co.uk.
Kind regards,
Siwan
TVG Lettings
Lettings Agent Wirral Southport Liverpool
★★★★★ 5/5
GoogleAmanda Richards at TVG in Liverpool made this first letting for my son very easy. The whole process was efficient and quick. I would definitely recommend TVG.PositiveResponsiveness, Professionalism
Pat · 20 June 2021
Agent replied · 19 June 2024
Hi Pat,
Thank you for taking the time out of your day to leave a review, it's great to see that Amanda made the process of letting your son's property stress free. We'll be sure to pass your kind words across to her!
If there is anything else that we can help you with in the future, please don't hesitate to get in touch.
Kind regards,
Ashleigh
TVG Lettings
★★★★★ 5/5
GoogleSuch a friendly business, special mention to Meg McKenna who is a personable and professional every time we speak. Thanks Meg!
William · 20 June 2022
Agent replied · 19 June 2024
Hello Mr. Nicholson,
Thank you so much for leaving a fabulous five-star review for Meg at TVG Lettings.
I am delighted to read of how personable and professional Meg has been, I will be sure to pass on your kind words.
If you need anything at all in the future, please don't hesitate to get in touch!
Kind Regards,
Lillie
TVG Lettings Liverpool, Wirral & Southport.
★★★★★ 1/5
GoogleDO NOT use these letting agents, had a phone call asking to view the property on saturday (to which she agreed) was told on the phone that she was the first person interested and if wanted to take the property on to email straight away and the agent would take advert down on monday, which all of this was a big lie. Well done TVG for messing about with peoples lives no professionalism at allNegativeProfessionalism
Tony · 20 June 2021
Agent replied · 19 June 2024
Hello Tony,
Thank you for taking the time to share your feedback, although I am sorry to see you didn't feel you had a positive experience.
What you have described certainly isn't part of our standard process and it's important that we understand what happened during your particular experience. If I could kindly ask for you to send an email across to me detailing the events, I will share this with our Lettings Management to look into.
My email address is a.coleman@venmores.co.uk
I look forward to receiving your email.
Kind regards,
Ashleigh
TVG Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
