Move Residential Liverpool reviews

★★★★★ 1/5

Google

I was a tenant for 6 months with this agency and for every little thing I had to keep calling and ask for updates because the staff never keeps you informed and things get done extremely slow. At the beginning of the tenancy the GCH wasn’t working and my family with a 1 year old baby had to stay in a cold apartment without heat for a week. With 2 months before the tenancy agreement expired I got a call from one of the staff asking me if I will resign the contract, obviously there is an agency fee involved in the process. To get my deposit back I had to call them several times because the person who was supposed to do the checks on an empty flat wasn’t able to do so when promised. I don’t know if they really are very busy or if the staff just don’t do their jobs properly. In my case I had the feeling that they are a lot more interested in the money that they can get from me rather then actually care to help me.

Andrea · 26 August 2019

★★★★★ 5/5

Trustpilot

Outstanding from start to finish

Outstanding from start to finish. Everyone I spoke with throughout out the house move process was friendly, knowledgeable and able to offer invaluable help and advice. The whole team was very efficient at chasing things up, keeping me up to date at all times and responded to all of my questions (and as this was the first time I have moved home I had many, many questions) quickly and in detail, making whole process far less daunting than I expected it to be. Couldn’t really ask for a more professional, friendly and pro-active team. Very happy to have chosen Move Residential.

Matthew · 12 August 2019

★★★★★ 5/5

Google

I would highly recommend Move Residential Lettings based on Ethan’s excellence service alone! He was a wonderful estate agent, and without a doubt very skilled in his field. Not only is he extremely knowledgeable, he was very kind, and answered all my questions and concerns with both respect and understanding. If you ever come across Ethan in property viewings, rest assured you’ll be well looked after! :)

Alex · 20 June 2022

★★★★★ 5/5

Google

I am currently renting a property with these letting agents have nothing but good things to say. They went above and beyond the call of duty to help me move into a property within 5 days of contacting them due to a relocation for work. Since moving in to the flat I have had really bad luck with a broken toilet, fridge, washing machine, oven etc. Move Residential have resolved everything quickly with the landlord and kept us informed about the progress of repairs and replacements.

Kate · 21 June 2019

★★★★★ 1/5

Google

I was a tenant for 6 months with this agency and for every little thing I had to keep calling and ask for updates because the staff never keeps you informed and things get done extremely slow. At the beginning of the tenancy the GCH wasn’t working and my family with a 1 year old baby had to stay in a cold apartment without heat for a week. With 2 months before the tenancy agreement expired I got a call from one of the staff asking me if I will resign the contract, obviously there is an agency fee involved in the process. To get my deposit back I had to call them several times because the person who was supposed to do the checks on an empty flat wasn’t able to do so when promised. I don’t know if they really are very busy or if the staff just don’t do their jobs properly. In my case I had the feeling that they are a lot more interested in the money that they can get from me rather then actually care to help me.

Andreea · 21 June 2019

★★★★★ 5/5

Trustpilot

Nothing but Praise for Move Tesidential

We have nothing but praise as buyers for Move Residential. They have been totally professional from start to finish during this process. We were informed about an available property by Liam, viewed it the next day and he assisted us in getting an offer accepted. We were assisted in obtaining a mortgage by Move's in house financial brokers David & Sophie and finally Holly from sales progression provided updates on a weekly basis. No stress whatsoever and I would recommend them to anyone. First class service and a very professional Estate Agents.

Paul · 28 March 2019

★★★★★ 5/5

Trustpilot

Great Service

Great service and support in a stressful time. Alex was so helpful and informative and no pressure felt at all compared to other Valuations we'd had previously.

Caroline · 24 April 2024

★★★★★ 5/5

Trustpilot

Would Recommend

I'd had my property on the market for four months with another Agent with not one viewing. Move Residential at least secured me a number of viewings which unfortunately didn't come to anything (you can't force someone to buy a house they don't want to buy I suppose!) Nevertheless there was full feedback and they got the viewers through the door. Once I finally secured a Sale this went through quickly and pretty stress free. I'd use Move Residential again

Paula · 29 January 2019

★★★★★ 5/5

Trustpilot

Efficient And friendly

The best, friendliest service and staff who work hard, and care about their job and their clients. They were so efficient and got the job done quickly. We had been with a different agent prior to this one, who were really disapointing in comparison. As soon as we changed to Move ResidentiaI we could really tell the difference would highly recommend their services over any other agents! Really very impressed with them, and so glad we chose this agent.

Ffred · 5 August 2019

★★★★★ 1/5

Trustpilot

I was supposed to view a property at…Avoid Move Residential

I was supposed to view a property at 11:30 today. I arrived early at 11:20 and waited 20 minutes but nobody arrived from Move Residential. Not only was this very frustrating having taken the morning off work but they then had the audacity to say that they were there when I telephoned them and waited 10 mins before leaving which is an outright lie. I would never use this agent if I was selling a property. Wholly incompetent

Lee · 14 October 2019

★★★★★ 5/5

Google

House moves are stressful,and people are always quick to tell anyone about a bad experience, but mines a positive one. Move helped with my purchase and the sale of our home. From start to finish they were great Gethin and team in Heswall looked after us, and also the Liverpool office. Holly in particular was excellent, thank you 💯 …

Andrew · 20 June 2020

★★★★★ 5/5

Trustpilot

Excellent service!

Excellent service from start to completion. Communication was slightly lagging at times but Holly was really helpful and kept us up to date with the progress on the property.

Mr · 30 January 2020

★★★★★ 4/5

Trustpilot

Happy with the service

Easy to deal with. I didn't meet one estate agent or speak to anyone on the phone which seems a little strange when spending so much money. Emails were efficient though.

Amy · 6 February 2019

★★★★★ 4/5

Trustpilot

Overall a positive experience

+ Market to offer agreed within 16 days.+ Sales progression team moved the process along.- Difficult to contact via phone.I marketed the house with MR after being on the market elsewhere for 10 months. Very enthusiastic team of valuers and sales, which resulted in an offer within 16 days.The sales progression team were very helpful in moving the process along and were quick to answer all enquiries.Overall a good experience and obviously pleased to have sold within a short period of time.

John · 8 December 2023

★★★★★ 5/5

Trustpilot

Highly Recommended

After 2 sales fell through I changed agent to Move Residential in the autumn of last year. Although very cynical at the time I had a buyer within a couple of weeks at above the asking price. We complete on the sale today The staff have been very proactive and the whole experience a world away from the previous agent. I would recommend Move Residential for anyone looking to sell their property on the Wirral.

Jane · 22 February 2024

★★★★★ 5/5

Trustpilot

Kurtis was informative & honest with my…

Kurtis was informative & honest with my house appraisal. Move kept me in the loop with my sale.I would recommend gethin & his team. Keep up the good work

Alison · 29 January 2019

★★★★★ 4/5

Trustpilot

Move residential in general were very…

Move residential in general were very helpful throughout our process. In particular Jenni Mitchell was a fantastic help throughout. She saw the process through for us from beginning to end, was always at the end of a phonecall and was very patient with us when we expressed any concern. We even received a congratulations call on completion.

Sean · 1 September 2020

★★★★★ 5/5

Trustpilot

Thanks to Lee for completing my sale

Sale completed today and everything mostly ran very smoothly thanks to Lee.

Alice · 8 November 2024

★★★★★ 1/5

Trustpilot

Absolute Joke

Absolute JokeThe customer service with Move Residential is appalling. They seem to find it amusing that customers have to constantly ring them to get anything done. All I needed was a confirmation email stating that we wanted to evacuate the premises (well within the terms of our agreement and with over 6 weeks notice) which they seemed to find impossible to do. I've had to ring on a daily basis and I am beyond frustrated.

Helen · 22 July 2019

★★★★★ 5/5

Trustpilot

Great support

Jenni was a superb support throughout our house move. She was very responsive with a great can do attitude. Thank you.

Julie · 14 May 2021

★★★★★ 5/5

Trustpilot

Kostas was very helpful and prompt in…

Kostas was very helpful and prompt in dealing with our queries and passing the information.

AltafKhattak · 2 September 2024

★★★★★ 5/5

Trustpilot

Dream home without the stress

Move Residential have been very attentive in and proactive in the sale of my house, and in helping me buy a new house. The guys in the sales office are all lovely and easy to contact. Jenni Mitchell (after sales team/house move facilitator extraordinaire!!) is the person you want to manage your sale/purchase. She is incredible and has moved mountains to co-ordinate the process for us. Thank you Move/Jenni

Jenny · 30 March 2021

★★★★★ 3/5

Trustpilot

Poor solicitor recommendation

We had no problem finding a buyer for our house and were well supported by sales progression at Move Residential, but the solicitors MR put us in touch with proved to be inefficient and often bad communicators. It turned out that MR didn't actually rate them either. I'd recommend anyone buying or selling through MR to do their own research when it comes to getting a quote from a solicitor and making a commitment.

Elizabeth · 5 August 2019

★★★★★ 5/5

Trustpilot

Brilliant customer service

Megan has been absolutely fantastic, keeping us informed and updated every step of the way. I would absolutely recommend their services.

Lucy · 17 February 2021