Trusted Agent profile · Liverpool
★★★★★
528 reviews across 2 platforms
21, Allerton Road, Mossley Hill, Liverpool, L18 1LG
Move Residential's office in Liverpool, at 21, is rated 4.1 out of 5 across 528 reviews on two platforms, including 124 Google reviews rated 3.4.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleWe used Move Residential services when we looked for a house to rent in Liverpool and were very happy. Phil was the one helped us and after dealing with many agents we can definitely say that it is rare to find someone good! Phil was very kind, professional and helpful, doing every effort to help us finding the right place for us as we just relocated to the city.
1/5
TrustpilotRubbish.
I’ve been trying to sell a property with Move Residential for a little while now. Recently, it seems like they have just gave up. Never ever give me updates, never reply to emails. Spoken to Callum a good few days ago and apparently he was in the middle of replying to me, when I called. Don’t believe that for a second. He said that Alex would be calling me that same day yet I’ve heard nothing. Rubbish communication and they don’t seem to care at all whether they can sell your property or not.
5/5
TrustpilotExceptional Service and Outstanding Results with Kostas!
I had the pleasure of working with Kostas from Move Residential as my Sales Negotiator, and I couldn’t be happier with the experience. From the very first meeting, Kostas stood out with his professionalism, knowledge, and genuine dedication to ensuring the best possible outcome for my property sale.His negotiation skills are top-notch; he secured a great deal for my property, exceeding my expectations.What I appreciated most was Kostas’s approachable and friendly manner. He truly cares about his clients and works hard to achieve the best results. Thank you, Kostas, for making what could have been a stressful process so smooth and successful!
5/5
TrustpilotFantastic service throughout!
Fantastic service throughout! Could not be more helpful through every part of our sale and purchase. Very professional and went out their way to ensure the entire process went as smooth as possible (in particular Kurt & Jenny).
Hi Rhys,Thank you so much for taking the time to write a review and for your brilliant comments. We really appreciate your feedback, especially regarding Kurt and Jenny, and wish you all the best in the future!Kind regards,Move Residential
5/5
TrustpilotWant to say a massive thank you to…
Want to say a massive thank you to Jenni who assisted with my purchase especially with all the difficulties we had. She always assisted speaking with all parties to ensure the chain had clear communication and completed on timeThank you
Hello,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
1/5
Trustpilot8 Months Wasted
Allerton Road has a number of Estate Agents to choose from, unfortunately I chose Move Residentual Liverpool.Credit to the lady photorapher who was very good and took some nice pictures of my property hence the 1 star awarded.Frustratingly we received an offer on our property and advanced to the sales progression department which went down hill from there, shockingly incompetent to say the least, no communication, would not reply to my calls said she had not received my mails (even though I received no bounce back notification) When I did eventually receive a call which was only after being told to do so by her manager she had no clue as to how the sale was progressing which was a surprise as she had only been managing it for 4 months, lots of apologies and told company director would give me a call to review where they went wrong ( still waiting!) lessons learnt.End result eight months wasted dealing with Move Residentual.In hindsight I should have tried one of the other Estate Agents and would advise anyone reading this to do the same.I would like to clarify a couple of points noted below - Once offer received I instructed the property to be taken off the market not sure why you state it was still fully marketed. - No reason to meet the purchaser, requested documentation not forthcoming nothing to discuss. - Sophie eventually called 7th Jan telling me she had not received my mail sent 24th Dec, correct I did receive a call from Shophie Sat morning via personal phone, however I received a call from Sophie on Thursday 7th apologising for the lack of communication, she did say she would call me on the Friday which never happened, hence the call Sat Morning.- Thanks for the synopsis of Liverpool City Council issues I will remember that if I ever have to deal with them I am sure you know this property falls under Halton Council.I will leave it there.
Mr O’Toole, We are sorry that your experience with us was not a positive one.However, I feel that we have the right to point out some of the extenuating circumstances surrounding the sale of your property. The buyer that we introduced to you was purchasing through their company and made it clear that the offer was based on approval of a commercial lending facility and a change of usages being granted as the building was going to be used as a medical centre. This meant that the sale would naturally take longer and this was explained to you during the negotiation stage of the process. At the point of offer the buyer was subject to rigorous financial due diligence and not only did we see bank statements, we were also in receipt of a commercial loan offer and details from his accountant indicating intent to purchase.Due to current state of Liverpool city council, the change of usage took far longer than anyone could have expected and during this time the commercial loan agreement expired. We were then again able to secure another set of proofs for a new agreement.During the process of trying to push the sale through, the property remained on the market fully and was advertised consistently. It was in fact our advice that we may need to reduce the price of the house, however, it would be foolish to do so when we had an active buyer who was engaged in the sale process. As we headed closer to Christmas, it was clear from everyone involved that the sale had stalled dramatically and during our conversations with you in December we suggested that you meet again with the buyer to gauge exactly how much longer the commercial facility and change of usage would take. You declined this meeting and said that you had decided to take the property off the market. You have stated in your review that Sophie had informed you that she didn’t receive your emails. This is not accurate. You sent an email to her on Christmas eve, when the office was closed, and in between Christmas and New year you logged a complaint that she hadn’t responded to you. Sophie in fact did call you back on the following Saturday during her own time on her personal mobile number as she was keen to help and understood your frustrations. In my experience when dealing with commercial purchases/sales, these will always take much longer than a normal residential transaction. I fully appreciate your frustrations and in normal circumstances after 6-8 weeks of hesitation from the buyer, we would simply swap to another buyer. However, this was not possible with your property due to the lack of appetite for it at the set asking price. We found ourselves in a precarious situation where we could not reduce the price of the property and aggressively market the house as we would have lost the buyer or they would have reduced their offer.Due to the intense level of sales that wanted to complete before Christmas, it is possible that our communication was not as effective as it could have been to you in the window before Christmas and I can only apologise for that, but to say that all your calls were not returned and claims that we said that we had not received your emails are simply untrue. You spoke with a couple of members of our team the week before Christmas and this is all clearly logged on our system.As a business, we only get paid when your transaction completes and therefore it would be in our best interest to work as hard as possible to move the sale from offer to completion in the fastest and most convenient way for both sides, but in this instance, given the nature of the offer and that fact that they were the only buyer in the market place willing to pay the asking price we had to run with the sale in its current format.We complete on over 100 transactions per month and as you can see from our market share and positive reviews our clients are more than happy with the work that we put into ensuring that their sales complete safely. I am sorry that we were not able to navigate this tricky commercial sale for you this time and I wish you the very best of luck in the future.
5/5
TrustpilotGreat Experience. 5 Star
From initial contact to view our property. They have been great. Communications excellent. Once offer accepted. Jenni has been brilliant with all her help and communication to achieve the completion date. Would recommend.
Hi Geraldine,Thank you so much for your fantastic review. We really appreciate your positive feedback, especially regarding Jenni, and wish you all the best in the future!Kind regards,Move Residential
5/5
TrustpilotOur house sale has been a complex one.
Our house sale has been a complex one.Move have been a great help throughout the process. We have used them for all three of our house sales. Jenni is a particular pleasure to deal with, always helpful and positive.
Hello,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
5/5
TrustpilotExcellent staff and many thanks Holly…
Excellent staff and many thanks Holly and your team who all helped.kept me up to date asap when needed and chased things up promptly and sold house quickly to a buyer on their register and got my price so thanks again
Hi Stephen, Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
1/5
TrustpilotI pity the seller
After no reply to my enquiry via Rightmove, I rang direct. Could only leave a message which generated no reply until chased more than once. The agent who eventually rang had not read my email queries.The property was listed as ‘detached’, which it was not. I went into the office to point this out and the advertisement was changed immediately. The property had been on the market for sometime at that stage.The floor plan shows no windows nor stairs. It shows the family bathroom opening off the en-suite, which is wrong.No sign on the plan of the two steps down and two steps up, across the top of the stairs, between bathroom and 2 bedrooms. Kitchen described as, ‘a generously sized kitchen diner’, would just take my small kitchen table (measured) but no room to sit round it and would itself also impede access to the kitchen.Utility room is a passageway. Not shown on photo because there is no lightbulb so it could not be photographed. I asked for this to be rectified before my second viewing. It was not. Expecting this, I had taken a torch.On my first visit the lad with keys couldn’t remember how to let us in past thd licked gate. I had to suggest he go back into the house and let us in after I rang the bell at the gate. Getting out could not be achieved by this method but at least that sent the young lad back to his paperwork to realise he had been using the wrong code. He had no paperwork, knew nothing about the property and could not access the garden (a significant selling feature of the property). This was repeated on my second viewing when I then rang the office. They then rang their colleague to tell him where the keys were so that we could see the garden.At no point following my second viewing has there been any contact from Move agents to ask me for feedback or whether or not I was interested. They cannot, therefore, pass on to the owner the problems which will almost certainly mean that this property is overpriced. The written description is in estate agent-speak. It is a lovely property but with drawbacks. Poor representation by the agency will not help ig sell. The seller mate will be advised to change agency and find people who can be bothered to do the job properly.I will not consider properties marketed by them.
5/5
TrustpilotBrilliant Estate Agent
I just completed my first home purchase with Move Residential today and feel compelled to give them a glowing review. I had a terrible experience previously trying to purchase a house so I was very nervous 2nd time around but this time everything went smoothly, nothing was too much trouble, no question a stupid question and they instantly put my mind at ease. The whole team were fantastic from start to finish and they were genuinely happy to see me on the property ladder it was not just about a sale for them they really care about their clients which is so refreshing! I used their in house mortgage adviser too and he was also really great! Thanks so much for helping me get my first home it means the world to me!
Hi Lucy,Thank you so much for your fantastic feedback. We are very pleased to hear that you had a great experience working with the team and that you felt supported throughout the whole process. We wish you all the best in your new home!Kinds regards,Move Residential
5/5
TrustpilotUn "Grand Merci" to Move Residential…
Un "Grand Merci" to Move Residential from start to finish. The team managed to sell our property within 10 days . A Massive Thank You to David for his professionalism. I cannot thanks Lee enough for all the correspondences and referrals needed alongside the house move ! Highly recommended
5/5
TrustpilotPositive experience with Move…
Positive experience with Move residential. We sold our house and bought our new house with them, the team at Heswall delivered a great service form start to finish. A special mention to Jenni and Scott for helping push everything through quickly despite some issues cropping up, I am sure this happens with most house moves. Overall a happy customer!
1/5
TrustpilotWholly unprofessional, no respect for renters whatsoever - avoid
Unfortunately my experience with this letting agent has been one of the worst I've had. After viewing a rental property and putting forward an offer, we were told the landlord had accepted our offer and were instructed to pay a holding deposit (on a Friday). Monday rolls around and we were provided with the pre-registration forms which I filled out and signed. A couple of hours later, the rug was pulled from beneath us and we were told that another party had made an offer which trumped ours, despite us being told the property was off the market and we had been selected as the tenants (we were even congratulated in the email, to add insult to injury). We were informed that the landlord would only 'honor' our agreeement if we paid an additional 100 pounds per calendar month. At this point we felt completely backed into a corner as we had begun plans to move into the property. Despite Move Residential's argument that they had a 'legal' requirement to show the landlord all offers, it's quite clear that they decided to operate under a shady legal grey area in order to squeeze as much money as they could out of the letting instead of doing the moral thing and honoring the agreement that was made. Opting to try and present the offer of paying an increased rent pcm as a favour to us is extremely disrespectful. In the end we decided to have our holding deposit refunded and forfeit the letting as we did not want to have to deal with their shady business practices for a whole 12 month contract. You can argue legalities of the situation as much as you want - it is clear that this company has no respect for their prospective tenants and for that reason I would advise anyone to steer a wide berth of Move Residential.Whilst Move Residential want to ensure it's known their 'communication was transparent and fair', this is not what I'm taking issue with. The issue lies with taking payment and leading a tenant to believe they've secured a property before attempting to gouge a higher price. As per the information on Citizen's Advice: "Once you’ve paid the holding deposit you have 15 days to sign a tenancy agreement. The landlord or letting agent can't rent the property to anyone else in that time without offering it to you first." Again, I'm not arguing the legalities of whether this was a suitable action in the eyes of the law, but instead venting my disgust with their practices as a company, which I'm well within my rights to do. I believe this is very clear in my review and any attempts on their behalf to convince that this is 'standard practice' or a part of their 'legal and moral obligations' are thin on the ground. Their response makes it very clear to their prospective tenants that the landlord will come first and I'm glad their response shows their intent clearly and hope this will guide prospective tenants to stay away: "Our job as agents however is to achieve the best possible price for our clients whilst ensuring that the any potential tenants are suitable." All the best in your future endeavours.
Hi Shaun,We are really sorry that you feel this way and we are really disappointed that you were unable to secure the property you selected on this occasion; but can see that the refund of your full holding deposit was processed as soon as we received your bank details and prior to the landlord proceeding with the higher offer.Unfortunately for tenants, we find ourselves in a highly competitive market. With a lack of properties available for rent we have an extremely high number of potential tenants for each property, and we are finding that this can naturally drive the price of properties up beyond the asking price. We appreciate that this can be frustrating and do sympathise with your situation. Our job as agents is to achieve the best possible price for our clients whilst ensuring that the any potential tenants are suitable and whilst we work hard to provide a positive experience for applicants as well as landlords sometimes landlords choose to move ahead with an offer leaving others disappointed.On this occasion, as we have explained to you, we had multiple viewings at the property you were interested the day you had your viewing. Multiple offers were made by tenants all hoping to be successful including your own and all of these offers were put forward to the landlord for their consideration. We do not make the decisions for our clients. The landlord initially accepted your application based on the information that was initially provided by each potential applicant and this was communicated to you - our congratulations were sincere so we are surprised that you would consider this to be insulting. In response to the news that their offer had not been selected another applicant that viewed the property on the same day as yourself significantly increased their offer and as such this was submitted to the landlord as per our legal and moral obligation to present all offers, we can see that this doesn’t sit well with you however this is not a shady practice this is an agents obligation. The owner of the property advised that he wanted to give you the opportunity to increase your offer as he thought this was the fairest thing to do so asked that we communicate this to you, he meant no disrespect, and nor did we we were just communicating their wishes so we are sorry that you felt this way as it was certainly not anyone's intention. As you made the decision not to increase your offer the landlord decided not to proceed with your application and your holding deposit was refunded straight away as per the regulations and he moved ahead with a different applicant as this made the best financial sense for them personally. We are sad that you have chosen to vent your frustration in this way particularly as all of our communication with you has been transparent and fair, but we wish you all the best in finding a suitable property in the future.
5/5
TrustpilotExcellent
Excellent service by Ethan and the team. Highly recommend them for lettings. Gave valuable advice and even sorted some remedial work at the property through their trusted contractors.
1/5
TrustpilotHard work, difficult to deal with, unprofessional and rude
My honest review of Move Residential is do NOT use them.We bought a property that was with them and it was honestly the worst service we’ve had of all the local agents, which was Bfl, jones&chap, Tatler and Hewitt Adam’s. Hewitt Adam’s team are faultless btw. Reason why people are advertising with MR is because they offer a cheap rate, there is a reason for this, they do not care!! The progression team should be called regretion, they do not listen to what u say and then when you say can you tell me what your going to say it’s completely different and they act like they’re doing you a favour with the rude attitude of “that’s just how it is”. That’s when you can get hold of them as they’re always “busy” never email/ return calls. I’m sad that I have to write this review as I disagree with the review culture but it needs saying as it’s people’s biggest purchase and they are messing/stressing people’s livelihoods.Seriously save yourself a lot of agro/trouble and don’t use them, or maybe MR could take on board the feedback and ask Jen and co to do more for their clients. Again I’m sorry I had to write this but it really needed saying. Thankfully we bought another property eventually and did not proceed any further with them.
Dear Mr McGregor,Thank you for taking the time to post your review, I would welcome the opportunity to address some of the points you have raised personally. We have looked through our system and can not find any record of you ever dealing with us. Perhaps you were registered in a partner’s name? If you could shed light on this, it would help me to locate your file. Unfortunately there is a culture of spam and fake reviews in our industry, therefore, if we can not locate your details on our system, we will ask Trust Pilot to remove the review. Within your review you state that you purchased a property through us, but then you go on to say that you actually bought through another agent. I take it there was an issue with the sale which meant that you did not see the transaction through? Understandably issues can arise when purchasing a property and in some cases these issues result in the sale falling through. However, unless we know the specifics of the case, we cannot comment accurately. It’s not uncommon for buyers to feel frustrated with the estate agent that they are buying from if an issue arises which means that the transaction does not complete, however it is in our best interest that we keep sales together and we will therefore do everything possible to limit sales not successfully completing. You go on to say ‘Reason why people are advertising with MR is because they offer a cheap rate, there is a reason for this, they do not care!!’ I take umbrage with that statement, you have incurred no fees as you were dealing with us as a buyer. How can you, therefore, fairly and justly substantiate such claims that people advertise through us because we are cheap, and that we do not care. I will ask Trust Pilot to remove the comment because it is not based on direct experience, but instead it is a sweeping opinion and is, in fact, liable.Move Residential does not receive a penny in commission until a sale completes, therefore it is in our best interest to ensure that the process is as swift and as uncomplicated as possible. Even through these difficult times we have been able to continue to successfully complete on hundreds of transactions a month receiving glowing feedback from sellers and buyers. I can assure you that we do care, which is why we work longer hours than any of our competitors to ensure that we can be available when our clients need us. Mr McGregor, we do take the time to read through our reviews on a regular basis, in order to use them in our continued training processes, using constructive feedback to grow as a business. Therefore if you would like to give me a call on 0151 342 0999 I will be more than happy to discuss the specifics of the case with you and try to address any real concerns that you have with Move Residential.Kind RegardsGethin PhillipsBranch Manager
1/5
TrustpilotVery poor experiences - Seller Beware!
(Updated to confirm that the below is in relation to our experiences with Move Residential - Allerton)My partner and I are experienced buyers. Between us we have purchased about 16 properties in recent years and therefore we know as both buyers and sellers what makes a good agent.All agents are experiencing a boom at the moment and for many sellers this is fantastic. However, from a buyers perspective we have genuinely been horrified at how unprofessional Move Residential have been.By way of some examples: Putting us on 'mute' but forgetting to mute us whilst they were conferring with another colleague and then openly lying to us about a conversation we overheard; cancelling viewings last minute without any reason or adequate notice; pitting buyers against each other and inflating offers and the number of potential buyers that have seen a property; poor administration such as having incomplete or inaccurate records about a sellers position; and having very inexperienced 'agents' show buyers around a property.On multiple occasions the 'agents' have been very young (not always an indicator of unprofessionalism but has been in our experience with MR), with no interpersonal skills whatsoever, no information about the property they're showing and very little knowledge of the marketing or the buying/selling process in general.My advice to all sellers out there, consider using one of the agencies where you can show prospective buyers around yourself. We have seen over 30 properties in our recent search and our best experiences have been with owner occupiers who have the answers to your questions.
Dear August, Thank you for taking the time to leave a review. Judging from the review that you have posted, one would assume that you are investors of some description. By the very nature of the properties that you will more than likely be viewing, they are generally going to have sitting tenants in the properties and access to said properties can be unbelievably frustrating and problematic. We have no reason whatsoever to cancel viewings last-minute without any good reason for doing so. Whilst I accept that this can be frustrating and I sympathise with any inconvenience this may have caused, this will no doubt be down to factors beyond our control. Given how experienced that you claim to be, surely you know what the property market has been like since lockdown restrictions were eased last May and estate agents were able to trade again? To say that we pit buyers against each other couldn't be further from the truth. Unfortunately for buyers, we find ourselves in a market which is favouring sellers heavily. With a distinct lack of properties coming to market and an extremely high number of buyers for each property, we are finding that this is organically driving prices up beyond our control. Again, I appreciate that this can be frustrating for you but our job is achieve the best possible price for our clients and this what we, more than any other agent in Liverpool, have a proven track record of doing over the last ten years plus. Having checked our records, I cannot actually see that you are registered with ourselves so I would be very keen to discuss the specific problems that you have had with Move Residential and the dates and times that these incidents have taken place. You can contact me directly on the number below if you wish to discuss this in more detail. I look forward to hearing from you. Kind regardsNeil ScottSales Director07584 212286
5/5
TrustpilotHeswall team
The team in Heswall, Wirral were all excellent. They were polite, efficient and kept us informed throughout the process from initial contact to completion of our sale.
5/5
TrustpilotFantastic Letting Agents for Landlords
I have been letting out my rental property now for 10 years, 8 of which have been fully managed with Move Residential. They have always been great from finding me the ideal tenants in super-quick time to managing the property throughout all of my tenancies. Any issues that may arise are dealt with efficiently and I have always found them extremely helpful and friendly. A special mention and thanks needs to go to Ethan who has gone above and beyond recently. He is someone you can count on to get things done when you need it. It was literally a matter of a few days between receiving notice from my previous tenant to finding new tenants. It was vacant for less than a week which is exactly what you want as a landlord.I can't recommend them enough.
5/5
TrustpilotAmazing service and great people…
I have to say moving house can be stressful however we bought the house throw move residential, I can honestly say fantastic right throw the process constant updates and feedback and nothing too much trouble. Jenna (I hope spelt it correct) has been amazing and a credit to the company. Again honest updates on time and you just felt in safe hands when dealing with her. I honestly can’t recommend this company truly amazing.Thanks to the whole team,Neil Nicki
Hi Neil,Thank you so much for taking the time to write a great review. We are very pleased to hear you had a fantastic experience working with us and wish you all the best in the future! Kind regards,Move Residential
5/5
TrustpilotI can't praise Move highly enough
I can't praise Move highly enough. I used them twice in the past and came back to them for this transaction because, based on that past experience, I knew they would provide an excellent service... and they have! Nothing is too much trouble. Jack kept me updated throughout and was always available for advice. I can recommend Move without reservation.
5/5
TrustpilotFinding out forever home
I have recently moved house and was lucky enough to fall upon Move Residential as one of my estate agents. They handled my purchase and thank goodness they did! Jenni Mitchell in the sales team really looked after us. She managed all negotiations expertly and her commitment to great communication throughout was second to none. She really did make the whole process manageable as it was not straight forward at times. She helped to relieve stress at all stages and continues to support us with the move after moving date. Thanks a million Jenni and Move Residential; you helped us find our forever home. Highly recommended.
Hi Catherine,Thank you so much for your fantastic review and for your excellent feedback on Jenni from our Sales Progression Team. We are so pleased to hear you have found your dream home and wish you all the best in the future!Kind regards,Move Residential
5/5
TrustpilotExcellent experience buying my first house
I bought my first home through move residential, I expected it to be a really difficult experience after hearing horror stories but Alec and his team made the process so easy. I cannot thank you enough, I will definitely be in touch when I’m ready to sell.
5/5
TrustpilotSelling my house with Move Residential…
Selling my house with Move Residential has been the best decision I've ever made, they are professional and got it done so quick and painlessly even when we're in the middle of a pandemic, I'm very impressed with them. I especially want to shout out Megan, who was always lovely to deal with and kept me updated throughout the process, making it a nice smooth sale. Thanks also to Wes and Liam for getting the ball rolling. I would highly recommend their services and if I need an estate agents again I will be contacting Move! Thanks, Esha
Hi Esha,Thank you so much for taking the time to write a review and for your excellent comments on the recent sale of your home. We really appreciate your feedback, especially regarding Megan, Wes and Liam, and wish you all the best in the future!Kind regards,Move Residential
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
