Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHouse Purchase in Liverpool South
I recently purchased a house through Move Residential.They were always willing to provide particulars and to arrange viewings asap.After I lodged my bid and my surveyor visited, I was in regular contact with Sales Progression in terms of latest position on liaison between Vendors and my Solicitors both of whom required reminder action.At conclusion of purchase, I was given keys immediately by Teamleader.Move Residential have provided a thorough efficient and helpful service throughout.
Pamela · 14 October 2019
Agent replied · 17 June 2024
Hi Pamela,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotThank you!
Thank you very much for everybody's help to get our move over the line. I know it was a huge team effort, but I would like to pass a big thank you too Jenni who kept us updated during a very stressful last couple of days for everyone involved. She was always there with a friendly ear when we needed it the most. She is a real credit to your company.
Mr · 8 April 2020
Agent replied · 17 June 2024
Hello Mr & Mrs Smith,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotI have been so impressed at every stage…
We have been so impressed at every stage and completely thank you everyone for their constant care and help ! Jenny and the whole team have been contactable at anytime and we have felt very supported during the whole process . I really would recommend MOVE to everyone and am very glad to have chosen them to sell for us as well as purchase from .
Celia · 12 July 2021
Agent replied · 17 June 2024
Hi Celia,Thank you so much for your fantastic review! We are very pleased to hear you felt supported throughout the whole process, and shall pass on your thanks to Jenni and the team. We wish you all the best in the future! Kind regards,Move Residential
★★★★★ 5/5
TrustpilotFantastic service by all the staff at…
Fantastic service by all the staff at Move Residential. Very professional from start to finish. Special mention to Chris and Jenny for their helpThanksJD
Mr · 4 October 2019
Agent replied · 17 June 2024
Hi JD,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 4/5
TrustpilotProperty purchase
Professional service to this point in the purchase of a property. The sales agent, Alex, at the Allerton Rd office, even worked over office hours on a Friday, liaising with myself and the vendors to agree on an offer. I received confirmation of my accepted offer promptly after that. Calls have been answered promptly - so far, so good.
Marta · 30 September 2024
★★★★★ 1/5
GoogleAbsolutely shocking customer service. Really hard to get anyone to answer the phone, never respond to emails, and when you do finally get someone on the phone they speak to you like you’re an inconvenience. If you want any level of customer service, care or courtesy, use ANYONE else.
Jane · 20 June 2023
Agent replied · 19 June 2024
Hi Jane,
Sorry to hear you have not been happy with communication. This does not sound like our service at all so we would be keen to understand what this complaint is in relation to as we cannot find Jane She listed on our lettings system as a tenant or landlord.
We did receive a call a few moments before this review was left where the lady asked for a viewing on a property and we advised that the property had already had viewings and offers that the landlord was considering so we politely explained we could take her details if this became available for further viewings but could not book her in, however the lady rudely and abruptly said "f*ck you" and ended the call. Was this you? Of course perhaps this was a coincidence.
We understand that it is a competitive market so it can be frustrating when you miss out on a property that you may be interested in however there is simply no excuse for this type of behaviour.
If you could provide your contact details or more information we would be happy to help.
Many thanks
★★★★★ 5/5
TrustpilotJeni has been amazing to deal with
Jeni has been amazing to deal with, helpful, lovely and always thinking ahead! Thanks so much Jeni!
Abigail · 29 June 2021
Agent replied · 17 June 2024
Hi Abigail, Thank you so much for your fantastic feedback on Jenni! We shall pass on your thanks and wish you all the best in the future.Kind regards,Move Residential
★★★★★ 5/5
TrustpilotA league above the rest!
I wouldn’t dream of using another agent again. After being on with Venmores for months with little to no communication, Move Residential restored my faith in estate agents. They were so proactive in marketing my house, not just on Rightmove and Zoopla but across their own Social Media. We had top quality applicants lined up and solid offers on the table within a week.Thanks so much to the entire team!
Charlie · 27 February 2020
Agent replied · 17 June 2024
Hello,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotLetting experience
Since I got in touch with Move residential on Allerton Rd the staff have been very helpful and supportive. The manager Joshua Pemberton-Simms has replied to every mail and kept me updated. I don't live in England and they are taking of of the letting. All the staff have kept me up-dated. I highly recommend this estate agents.
Kelly · 30 September 2024
★★★★★ 5/5
TrustpilotAmazing service from Start to Finish!
I would highly recommend Move Residential to sell your house for you. From start to finish the service was amazing! Alec gave us a great valuation to work with and lots of helpful advice. He also provided us with an amazing listing on Rightmove. Liam looked after most of our viewings and was a pleasure to deal with and Jenny our sales progressor was one of the most helpful and down to earth people you could ever hope to deal with. We also used their solicitors and recommended surveyors and sold quickly without any hitches! Many Thanks!
GRAHAM · 29 June 2023
★★★★★ 1/5
GoogleAbsolute awful customer service, never return calls to tenant or notify you with any changes, even staff in the office on Allerton Rd are very incompetent, require serious customer service training, AVOID AT ALL COST, it’s always the tenants fault never the landlord, took 4 days to get a Plummer out fix a fault, no hot water o heating for 4 days, money grabbing agency
Khalifa · 20 June 2021
Agent replied · 19 June 2024
Hi Yas, thank you for taking the time to write a review. We wanted to let you know how sorry we are to hear that you went through a difficult experience of having no heating or hot water.
Move Residential work hard to ensure that we provide the best possible service and customers are kept updated, so we are surprised and disappointed to hear that you have not been pleased on this occasion. Having checked our records you are not listed as a tenant in any of the properties that we manage, however we would be more than happy to talk through your experience further if you want to get in touch with our dedicated lettings team.
We also though it best to mention that Move Residential do not take any fees from tenants, in case there was any confusion.
Best wishes
★★★★★ 1/5
TrustpilotMy experience was not positive in any…
My experience was not positive in any way. After an initial viewing in November 22, the potential buyer stated that they were looking to downsize to a house with a large kitchen. The house I was selling had a very small kitchen. The viewing was a total waste of everyone’s time albeit it only lasted 5 minutes! For the next 7 months I did not hear one single word from Move Residential on Allerton Road. I was told the house was on “premium listing” whatever that meant. However the marketing material that they distributed in the area, through the door of my son’s home who lives nearby, did not feature the house I was selling! I’d hate to know what the non “premium” service entailed. When they eventually got in touch, seven months later to say they had a second viewing I asked David where they had been for 7 months? He said he’d “look into it” - I told him I wished to take the property off the market with them as I felt they were not doing their job particularly well to say the least. David did not disagree to be fair but he stopped answering his mobile. ( 4 unanswered call despite voice Mail being left) I was only calling to ask why the house was still on their website and to chase them up about getting the sign removed! The new agent costs less, has arranged 2 viewings already and answers the phone! I cannot recommend any aspect of my experience as a seller with Move Residential on Allerton Road.
Greg · 26 June 2023
★★★★★ 5/5
TrustpilotA positive experience compared to other…
A positive experience compared to other local estate agents - Jen who's our Sales Progression is really lovely and always accommodating.
Tom · 26 May 2020
Agent replied · 17 June 2024
Hello,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotSmooth Sale and purchase with Move Residential
My house was put on the market on the Friday and I had my first SEVEN viewings the following afternoon and another two on the Sunday. By the Monday I had an offer on my house and I had put an offer on a house up for sale with Move Residential.I found the staff to be friendly, professional and efficient and I moved into my new home in just under 8 weeks.
Mrs · 8 February 2019
Agent replied · 17 June 2024
Hi Mrs Stewart, Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotGreat agent
Good sales process throughout, but special mention to Jenny, who without, the property I was buying certainly would not have gone through. Patient, pushy (when needed) & positive! Would and will use again.
MG · 9 May 2023
★★★★★ 4/5
GoogleChloe has been very helpful and responsive, she has also provided an excellent customer service.PositiveProfessionalism
William · 25 August 2021
Agent replied · 19 June 2024
Thank you so much for your kind words. Chloe will be chuffed :) We really appreciate you taking the time to share your feedback with us - it means a lot.
★★★★★ 5/5
TrustpilotMove Residential stuck to the task - and delivered!
Move Residential stuck to the task over an extended period, enabling us to sell at a very satisfactory value. It was a very difficult house to sell, being a period residence of considerable scale. The solution was innovative and well constructed. The team kept introducing prospects, kept us at the forefront of the market and never lost faith that we'd achieve a satisfactory outcome and, thanks to their efforts, we did.
David · 23 March 2019
Agent replied · 17 June 2024
Hi David, Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotAlex and Gethan
Alex and GethanMove Residential sold my property very quickly. I found them extremely helpful at all times throughout the whole process. From the photographs (taken by Curtis) which were brilliant to arranging viewings, to the sales progression Jenny who kept me up to date with the process.When my first sale fell through they were really supportive and sold my house again within weeks.I would highly recommend them to anyone.
Mr · 25 January 2020
Agent replied · 17 June 2024
Dear Mr Ratcliff,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotWhat a team the Heswall branch are.
What a team the Heswall branch are.From initially listing my property with Move Residential to completing the sale, there was always somebody to talk too, whether it be feedback from a viewing, property enquiries from a prospective buyer, or progress of the sale.The team were always friendly and polite, and nothing was ever a problem.A lot of businesses could learn from this.
K · 5 October 2021
Agent replied · 17 June 2024
Hi there,Thank you so much for your fantastic feedback on our Heswall team. We really appreciate your comments regarding our proactive customer service, and are pleased to hear you felt supported throughout the whole process. We wish you all the best in the future!Kind regards,Move Residential
★★★★★ 1/5
TrustpilotPoor Communication & Professionalism
Very poor communication and customer service! Constantly having to chase and I was past around several members of staff. Told on several occasions emails would be sent, or I would be called back with a response, which never happened. Regrettably this was a real waste of time, as some of the properties they listed looked to have some real potential.
Nathan · 22 January 2022
Agent replied · 17 June 2024
Dear Andrea, Thank you for taking the time to leave a review. I'd welcome the opportunity to discuss this matter with you further and also find out which branch you have had this experience with. As you can appreciate, we get a lot of fake reviews, generally from local competitors, and ones that are non-specific and vague sometimes come across as such. My number and email address is below if you wish to discuss the matter with me in more detail. Alternatively, please reply to this post.Kind regardsNeil ScottSales Director07584 212286neilscott@moveresidential.co.uk
★★★★★ 5/5
TrustpilotOutstanding service
We purchased our new home through Move and I can honestly say Antony in the Heswall office went above and beyond providing excellent communication doing his upmost to get a long chain completed. Outstanding service thank you.
Miss · 14 June 2025
★★★★★ 5/5
TrustpilotA great experience
I have been dealing with Jack on the purchase of a property. In this market, it can be stressful but Jack made things very straightforward and the negotiation was concluded quickly with no nonsense. Thanks Jack, I wish there were more like you!
Karen · 22 February 2022
★★★★★ 5/5
TrustpilotMove residential
Louis Downey, a lettings negotiator at Move Residential, proved to be an invaluable asset during my search for a rental property in Allerton. As someone returning to the area, I was initially apprehensive about finding the right home, but Louis quickly put my concerns to rest.
Grant · 13 February 2025
★★★★★ 5/5
TrustpilotIt is that time again to remortgage our…
It is that time again to remortgage our dream home which we found at move residential almost 5 years ago and we spoke with Dave Goulding the mortgage advisor who did such an excellent job the first time around we book in to see him again to get advice regarding a remortgage. Excellent advice and Thank you. I would recommend this team to everyone
Olwen · 15 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
