Move Residential Liverpool reviews

★★★★★ 5/5

Trustpilot

Jenni Mitchell

I really can't thank Jenni Mitchell enough for everything she has done for me the last couple of months. She is a credit to your company and someone I would highly recommend. Always a pleasure to speak to and such a lovely person to deal with 😊 she is an absolute legend!! Thanks so much, Glenn

Glenn · 30 November 2020

★★★★★ 5/5

Trustpilot

Thank you Lee!

Lee was a fantastic support on the purchase of our new property, offering guidance every step of the way. He is very knowledgeable and professional, and we can’t recommend and thank him enough! The process would not have been as quick and smooth without him.

Rachel · 12 October 2024

★★★★★ 5/5

Trustpilot

Excellent service

We are first time buyers and had been looking at properties and mortgages for a few months before becoming overwhelmed with the feeling of not knowing what we are doing! We decided that we needed assistance with the process and after asking around for recommendations and looking at reviews we decided we would go with a mortgage broker at Move Residential. We were assigned James and had our first meeting with him at the office promptly after choosing to use this service. In the meeting, everything was explained to us exactly at the level we needed and we were left feeling confident, excited and reassured. James kept in touch with us at all times through a lengthy process due to difficulties with the first home that we tried to purchase. He offered advice and assistance at every stage and I was never left feeling like I couldn't get in touch as often as we needed to, which ended up being a lot due to the house! We always had very quick replies. James was always optimistic and always made us feel like there was a solution to every issue. James thoroughly explained all processes and spent time with us helping us choose the right things for us. Thank you for all your help and support.

Lorna · 6 April 2022

★★★★★ 4/5

Trustpilot

A very good service

A very good service overall from Move Residential during our recent house purchase. As with all property transactions there were a few minor complications and delays early in the process and these were all dealt with professionally after some initial chasing.

Alison · 28 June 2025

★★★★★ 5/5

Trustpilot

I would like to thank Jack Squire from…

I would like to thank Jack Squire from Move Residential Liverpool and all his team for the outstanding negotiations regarding selling my house. What a good job you made of it.I’m a full time Carer for my father who has Alzheimer’s and it would not have been possible without the professional team at Move Residential Liverpool which put my mind at ease and dealt with all the viewings and selling of my property.The whole team were fantastic and would like to thank Jack for finding middle grounds for both parties and hope the new buyers have a wonderful life in their new home and giving me a new life ahead. Thank you.

John · 27 February 2022

★★★★★ 5/5

Trustpilot

Move - Professional Experts

Move exceeded all our expectations across all departments. Made the process of selling a property as smooth as possible, taking away all worries, and dealing with issues immediately as they arise. Special shout out to Jen in The Conveyance Dept, a shining star, we certainly felt we were in a safe pair of hands. Would definitely recommend Move Residential.

Maria · 29 April 2019

★★★★★ 5/5

Trustpilot

Leeoran has been a very reliable and…

Leeoran has been a very reliable and helpful employee of Move Residential. All my queries and issues are very effectively resolved. For any help with my properties, Leeoran is my first port of call !

Eddie · 18 February 2025

★★★★★ 5/5

Trustpilot

Exellent service

I would not hesitate to recommend Move Residential Heswall. The service they provided for me was fantastic. The whole team were professional and thanks to them I’m living in my dream home. Alec was amazing, he worked so hard to sell my house in order for me to purchase the bungalow I’m now living in. Would 100% recommend them.

Mia · 5 February 2019

★★★★★ 5/5

Trustpilot

We cannot thank Move Residential

We cannot thank Move Residential, Heswall enough for the excellent care and attention they took on our recent move. We had lived in our property for 36 years when we put it on the market, a decision which we sadly had to make because of my husband’s disabilities. We had been on the market for over a month with another Estate Agent with absolutely no viewings. I had looked at a couple of properties that were on with Move Residential and they asked if they could come and look at our house to see if they could help. Within a week of being with Move we had several people through the door, all of whom seemed interested and by the second week we had an offer of the full amount. We had already looked at the Bungalow on with Move and was instantly taken with it, so to also have our offer accepted within the same week was amazing, I think we were in shock at how quickly things progressed with Move. The Sales Team were fantastic and then Jenni rang to introduce herself (what a lovely touch). Jenni was always at the end of the phone or email with her positive and empathic approach. The Solicitors did what they always do and took their time with everything, hampered on with the fact the Land Registry had lost the Probate documents for the Bungalow. As Christmas approached we were beginning to think the move would never happen, but low and behold on the very last Friday before Christmas it finally happened. We could not be happier we love our new abode and we thank everyone at Move Residential Heswall but especially Jenni - she just understood everything we were going through and did everything she could to make things as smooth as possible. Thank you once again Team Heswall xxx

Tracy · 31 January 2022

★★★★★ 5/5

Trustpilot

First time buying made easy!

I would like to extend my sincere gratitude to everyone at Move Financial - Heswall. From the day we set eyes on our forever home they have gone above and beyond to make our experience simple and hassle free.We decided to go in house with our mortgage advisor and Dave Goulding has been with us every step of the way. Myself and my partner appreciate all the help we have received in securing the property which was not without its hiccups (a down valuation from the lender), Dave was informative and kept us really positive when we became anxious about the down valuation and with the help of Charlotte Flavell we were back on track within hours!We can't thank you both enough!!!We're just in the final stages now and should hopefully receive our keys in no time :)I would reccomend Dave, Charlotte and everyone at Move Residential Heswall to all my friends and family if they were ever buying or selling, we couldn't fault them.We particularly appreciated the transparency, honesty and ease of the purchase with us being first time buyers, Dave made sure that we had a good understanding of many aspects and helped us make informed decisions.

Leigh · 20 January 2022

★★★★★ 5/5

Google

I have had a great experience using move residential lettings, they have replied quickly to any questions I have had and found great tenants within a week of it being listed on the market. A big thanks to Ethan Rodd who has made the process … More

Ben · 13 August 2024

★★★★★ 5/5

Trustpilot

Very professional and informative

I moved to Move Residential after a few months of being with a different estate agent

Kirstie · 22 September 2026

★★★★★ 5/5

Trustpilot

Anthony was so helpful all the way…

Anthony was so helpful all the way through the process and I can’t thank him enough . I recommend this firm to help you move.

Leigh · 30 May 2025

★★★★★ 5/5

Trustpilot

Great experience.

The whole experience was smooth and stress-free, and we felt supported and up to date every step of the way. Rachel was always available to answer any of our questions throughout the process.

Hannah · 20 February 2025

★★★★★ 1/5

Google

It took me 10 months to get my deposit back. I was misinformed multiple times, rudely spoken to and hung up on. Unsurprisingly, an apology was never forthcoming and my requests to speak with a manager were ignored. In conclusion , until they have grown up a bit or received additional training, stay well away. Edit: To claim my deposit back, I was referred to these clowns. So someone was lying (or just being lazy), and I don't believe it was the landlord, because I had successful contact with him before and after vacating the property. I was far from rude with them. The first girl I spoke to however behaved like a cultist, reacting quite negatively to being told I thought her company could conduct itself better. I was at no point sweary, sarcastic or loud. 'It is disappointing that your landlord sadly had to make a claim against your deposit due to the condition you left the property in; we can only assume that this may have impacted the length of time your deposit took to resolve.' A couple of hundred pounds was deducted from the deposit in the end, yes; I was advised by a legal professional not to throw out the other previous tenant's belongings, although regrettably there were some minor repairs that could not be dealt with in time. 'We would always recommend a tenant leaving a property in the same condition it was provided to them in (subject to reasonable wear and tear) to ensure a smooth check out and positive deposit return experience.' This is practically satire. Ten. Months. They were quick enough to move a new tenant in, though, 'ey?

Corey · 25 July 2023

★★★★★ 1/5

Trustpilot

Unprofessional

Arranged a viewing and was given a 10 min time slot which I arranged on my lunch as no other times available. Arrived on time, and was left waiting on the street. Rang the doorbell twice, and no answer. Stood waiting for 10 mins and was about to leave and the agent came out with people who had been viewing the property. Totally appreciate things run over, but to not even apologise or answer the door quickly and advise it was running over isn’t very professional. Should have been put off then, but tried again with another property as thought it might have been a bad day etc, but decided to try a virtual viewing instead. Signal was terrible via video which again I understand happens, so instead asked them if it would be ok to send me a short video or pics of inside the property instead. Advised yes, it never arrived. Chased it up twice and nothing. Won’t be a third time, will use another estate agency.

MrsH · 27 September 2021

★★★★★ 5/5

Trustpilot

Highly recommend this letting agent

I found a property through this letting agency, and the agent Kostas was very supportive. He negotiated with the vendor to help me secure the property. I highly recommend this agency. They also provide in house mortgage advisor and solicitor which make everything easier.

CustomerAnwar · 31 August 2024

★★★★★ 4/5

Google

Sadly I am forced to leave a somewhat negative review after a period of the agency being rather helpful. We are first time buyers going for a purchase on a no chain property, on a deal that started being handled in February. After a couple of months of quick and efficient interaction with Jack, he suddenly stopped answering my calls (as did the rest of the agency, seemingly my number has been blocked?) and Lee Georgeson has not replied to my most recent email for over a week, which goes in line with the current behaviour of ignoring my contact attempts regarding our purchase process. I have in no way been disrespectful to any of the staff, which makes this lack of response leave a sour feeling towards the agency. Happy to change my rating if any reasonable explanation comes through. Edit: The company was quick to address the above and I have addressed my rating as a result.

João · 20 June 2023

★★★★★ 5/5

Trustpilot

Professional

Professional, friendly and competent service at every stage of our house move. Tony was excellent at helping to arrange our mortgage and very thorough in discussing different possibilities with the house we were purchasing. Holly, in particular, really helped to move our sale forward. Would certainly my recommend Move Res to friends and family.

Mr · 23 January 2020

★★★★★ 5/5

Trustpilot

The team were amazing!

The team were amazing and very well represented finding middle grounds for both me the seller and the purchaser alike. Jenni was communicative throughout and was always helping me smile in the face of adversity. Would and have recommended their team! Would 100% use again.

Adam · 20 November 2021

★★★★★ 1/5

Trustpilot

I'm really shocked to see so many good…

I'm really shocked to see so many good reviews. I personally have had a really bad experience with Move Residential and can only report the facts of my own experience. I am deeply regretting using this company to sell my late fathers house. I have consistently had to chase the agent based at Allerton Road for any form of update. I did not get feedback after viewings unless I eventually called to ask. Even when a potential buyer was eventually found I received no update on the situation unless I chased the agent. I only found out by chasing them that one month on from the verbally agreed sale the buyer had still not instructed a solicitor and wished to "view the property" again. Every time I spoke to the agent concerned I was given the same line "I assure you I have been on to the buyer". In the end I was given conflicting stories by different agents. I eventually just called in and retrieved the keys and decided to go back to square one somewhere else. I deeply regret using this company. Who knows how much money I have lost as a result of changes in the market over the time period the house has been on sale. My personal feeling is that they have not done the work I had trusted them to do. I can't understand all of the great reviews seen on here. I can only speak as I have found though. Glad that not everyone has had such a bad experience. Very very disappointed and now worried ahead of my next experience with a rival estate agent.

Roger · 25 April 2023

★★★★★ 5/5

Trustpilot

This was my first experience and time…

This was my first experience and time moving out with not knowing what to expect Louis was very helpful and efficient with making sure we were always updated with everything.

Kira · 12 February 2025

★★★★★ 5/5

Trustpilot

Excellent service from Move Residential…

Excellent service from Move Residential from start to finish The staff were extremely helpful throughout!

Sharon · 3 September 2026

★★★★★ 5/5

Trustpilot

Thank you Move Residential for the…

Thank you Move Residential for the excellent service we received when selling our house. Alec, Liam and the team were there for us every step of the way and nothing was too much trouble. Would definitely recommend if you are looking to sell your home.

Vickie · 11 June 2024