Hunters Liverpool reviews

★★★★★ 1/5

Google

I moved into a property let through Hunters on 2 October, paying £1,390 per month. My experience of the handover and subsequent complaint handling has been very disappointing. Before moving in, a Hunters agent told me in person, with a witness present, that the cooker would be replaced before I moved in. That did not happen. In its written response to my complaint, Hunters acknowledged that it knew the oven was not operational and had failed to tell me before I took occupation. No dependence on the landlord making an insurance claim had been explained to me beforehand. The washing machine also had a missing control knob, which I had been told would be fixed. After moving in, I discovered corrosion inside the drum, with orange residue coming off onto my finger. This had not been brought to my attention before handover, and the machine is now being replaced. I have asked Hunters what pre-tenancy appliance checks were actually carried out and requested the relevant records. As of 9 October, a replacement washing machine and a working hob are scheduled for 13 October. If completed then, that will be 11 days after I moved in, more than a third of my first rental month without those facilities. These arrangements should not be confused with confirmation that the oven issue has been resolved. I have spent time repeatedly chasing these problems and even helping the landlady source a replacement washing machine. Had I been told the actual position before committing to the tenancy, I would not have rented the property. Hunters has apologised for its failure to communicate the oven problem, but its responses have focused on the landlord’s responsibility for repairs. My complaint also concerns Hunters’ own communication, the assurances made before I moved in, and the condition of the property at handover. At the time of writing, I am still awaiting a satisfactory response to my latest correspondence and my request for compensation for the inconvenience and time involved. Based on my experience, I cannot recommend Hunters’ lettings service.

Simon · 9 October 2026

★★★★★ 1/5

Google

Woman was rude and non caring on the phone

John · 22 July 2026

★★★★★ 5/5

Google

Chloe is the best! She is always very polite and helpful. If I have an issue, I straight away ask for her! Best agency in Liverpool!

Anna · 13 March 2026

★★★★★ 5/5

Google

Whole experience so efficient. Holly was always there to answer any queries that I had. Would recommend Hunters.

Nathan · 10 May 2026

★★★★★ 5/5

Google

Chloe is excellent, always responsive, approachable, and helpful whenever there’s an issue with the flat. It really makes a difference having someone so reliable.

Niklas · 13 February 2026

★★★★★ 5/5

Google

Excellent service from start to finish. Holly was exceptionally supportive and thorough in helping me explore all available options. The entire process was efficient and completed within a week. Highly recommended

Adnan · 13 December 2025

★★★★★ 5/5

Google

Holly was very quick, helpful and professional. She helped me secure my dream property in a matter of days and was a joy to deal with

Maxwell · 13 January 2026

★★★★★ 5/5

Google

Recently started renting a house through hunters and Holly has been amazing, really helpful and approachable. Always happy to answer any questions and has been really quick with helping getting everything sorted! Thank you ☺️

Ashleigh · 14 October 2025

★★★★★ 5/5

Google

Here is to appreciate Holly for your kind and professional display. You made the process seamless. I will fully recommend Hunters.

Adebamiro · 13 February 2026

★★★★★ 5/5

Google

Holly was really helpful!

Ella · 10 June 2026

★★★★★ 5/5

Google

I have been with Hunters for 12 months, and during this time they have provided an outstanding level of service. They have consistently been proactive in ensuring that everything is kept fully up to date, and they go above and beyond to make sure that our stay at the property remains comfortable and satisfactory. Any issues that have arisen have always been dealt with swiftly and professionally, with clear communication throughout the process. Chloe, in particular, has been excellent to deal with. She has shown great efficiency, professionalism, and courtesy whenever we have raised a concern. Every issue has been rectified promptly, and she has always made us feel supported and reassured. Overall, my experience with Hunters has been extremely positive. Their proactive approach, high standards of customer care, and commitment to resolving issues quickly set them apart from many other agencies. I would highly recommend them to anyone looking for a reliable and professional letting agent.

Valuxity · 10 October 2025

★★★★★ 5/5

Google

I have just gotten my first flat in Liverpool through Holly from Hunters Agents. She is a good communicator and very responsive to your queries. Highly recommended. Update: Had a lovely stay in the Hunters managed property in Liverpool. They have a team of experienced and professional staff, such as Holly Lloyd (who I personally dealt with), is always available to assist you and make your stay as comfortable as possible. Holly is a kind and excellent communicator who was able to troubleshoot with efficiency. I strongly recommend them.

Latif · 25 September 2023

★★★★★ 5/5

Google

I rented a house from Hunters Liverpool for over 6 years, and the service throughout was exceptional. From the start, the application process was fast and professional, with Chloe handling everything smoothly. Their detailed inventory, welcome pack, and easy online repair request system made things simple, and any repairs were always completed instantly. Chloe remained cooperative and supportive during my entire tenancy. I’ve now finished my tenancy and truly appreciate the professionalism and support from Hunters. Highly recommended!

Abdullah · 10 October 2025

★★★★★ 5/5

Google

We’ve rented through Hunters - Liverpool for over two years now, and after having some terrible experiences in the past with agencies, they have been a breathe of fresh air. The service is always helpful and efficient - Chloe’s communication is spot on. And any repairs we ask for are done quickly and to a good standard. The handyman Ray has just done a fab job in our bathroom and we’re very grateful! Thanks, Ellie and Ant x

Ellie · 10 October 2025

★★★★★ 1/5

Google

I called the office to let them know I struggled for a whole HOUR to get my 2 year old out of his room due to the door handle breaking (this issue was previously reported and awaiting response from landlord). Chloe was extremely RUDE to me on the phone and said she’d call my landlord but doesn’t know how long it’d take for this issue to be resolved , when I asked her to confirm that they’d try and do something on the same day, she told me twice to “ tell your 2 year old not to close the door again!” I couldn’t believe the level of immaturity and insensitivity she displayed and let her know that, she then said “I’m not talking to you” and HANGED UP on me. I’ve never been so disrespected in my life for looking out for my son’s safety and hope to never be in contact with her again.

Christiana · 26 July 2023

★★★★★ 5/5

Google

Josh at Hunter's has been invaluable, arranging the viewings and guiding round, letting everyone take due time to really get a feel of the property, and without any of the the usual estate agent sales talk to potential buyers - which is far more effective than the usual superficial promotion and patter. Straight forward and personable, Josh was really helpful - neither pushy nor falsely persuasive - letting the process take its course without constant pressure, engaging and personable from start to completion. A thoroughly decent and approachable fellow - if only all estate agents could be like him! With appreciation for the way he handled it all, all the best, Paul.

Paul · 29 June 2023

★★★★★ 5/5

Google

Holly has been wonderful in helping me and my partner find our new home! Couldn’t recommend enough!

Mike · 13 January 2026

★★★★★ 5/5

Google

I had a viewing of a flat in L6 with the Agent Josh and I must say it's been the most pleasant experience during last few weeks of viewings. We even have put an offer, however we didn't get accepted yet. Josh was mindful, answered all our questions on the telephone and during the viewing with patience and without any rush, he took time to give us the best possible service. Thanks a lot. I wish there were more agents like him. Also the backoffice of Hunters was very helpful and responsive! Thanks a lot!

Dawid · 30 May 2023

★★★★★ 5/5

Google

I cannot thank the company and specifically Holly herself for all the help she provided in helping me find my new flat, without the support, engagement and encouragement from her and the company itself I don’t know where I’d be, so thank you🫶 …

Zach · 10 June 2026

★★★★★ 5/5

Google

I recently relocated to my new home with Hunters Liverpool. I'm truly grateful for their exceptional service and professionalism, which made my renting process seamless and stress-free. Holly Lloyd and the team were incredibly amiable, promptly addressing all my queries with kindness and efficiency, despite the busy year-end and early new year rush. Their friendly demeanour greatly enhanced my experience and I highly recommend Hunters for your next home.

Sơn · 25 January 2024

★★★★★ 5/5

Google

Hunters Lettings is an exceptional estate agency offering outstanding customer service. They responded promptly to all our requests, ensuring a smooth and efficient experience. Holly Lloyd, in particular, was exemplary in her professionalism, managing our tenancy application seamlessly from start to finish. I highly recommend Hunters Lettings to anyone seeking to rent a property in Liverpool. From .Joseline Suubi.

Joseline · 27 July 2024

★★★★★ 5/5

Google

I recently moved with my friends in one of the properties and Holly was very accommodating, even with answering our emails before we moved in. I had a concern regarding our tenancy payment and decided to call for clarification, I never had to wait for long as Holly picked up the call right away and answered my query. ☺️

Angelica · 27 July 2024

★★★★★ 5/5

Google

We recently went through a tenancy process with Hunter to find a new rental property. The entire team, especially Chloe, was outstanding. Chloe guided us through every step with patience, excellent communication, and support whenever we needed it. We couldn’t be happier and are looking forward to the next 12 months!

Lari · 16 November 2024

★★★★★ 5/5

Google

Just wanted to leave an outstanding note in favour of Hunters (Chloe in particular) who has been so professional and helpful. Looking forward for more business with them. Wael

Weal · 10 September 2026