Trusted Agent profile · Liverpool, Merseyside
★★★★★
548 reviews across 1 platform
107 Mount Pleasant, Liverpool, Merseyside, L3 5TB
Part of Hunters, see every office.
Hunters's office in Liverpool, Merseyside, at 107 Mount Pleasant, is rated 4.6 out of 5 across 548 reviews on 1 platform, including 548 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleExcellent communication, all the ladies are very helpful especially Gemma who has been a great help and quick to respond to any queries.
Thank you for taking the time to provide your feedback. Your comments are very important to Hunters and I am delighted that you are happy with the service you have received.
1/5
GoogleBooked a viewing for a flat and couldn't make it so I rang in to apologise and let them know. Lady on the call said "It's okay we have a lot of other people who wanna view it. Bye-bye." Alright then? 🤣 …
5/5
GoogleFriendly staff, quick response time. Leah was always very friendly and replied to all our queries quickly and efficiently. Would use again
Thank you Jane for you 5 Star review. I am delighted to hear how happy you are with the service you have received from Hunters
5/5
GoogleGreat letting agents very professional and friendly staff especially Gemma and Abi very friendly and a pleasure to deal with highly recommended
Thank you Male for your feedback. We can only continue to provide a 5 star service based on our clients feedback. I will be delighted to pass your comments on to both Abi and Gemma.
5/5
GoogleChloe was so so lovely and helpful, as first time renters out of ‘student accommodation’ she talked us through the whole process and helped explain anything we didn’t understand. Responded quickly to any of our questions and helped us the whole way through. Couldn’t recommend her enough! Thanks!!! Holly and StuartPositiveResponsiveness, Professionalism
5/5
GoogleGreat job in getting through the property I was purchasing which took some intensive interaction to get things lined up for the dates we were seeking. Right from the date of the initial visit right through to completion the Hunter's team were brilliant, a special call out for Leah and Tracey who were extremely helpful and energetic in pursuing the completion. Would recommend using Hunters to sell your property.
Thank you James for your feedback. It is always a thrill to hear from our clients.
5/5
GoogleGemma is really helpful and professional. She responds almost instantly to emails and is setting the standard in the Liverpool area.
Thank you Stewart for taking the time to provide your feedback. I am delighted to hear how pleased you are with the service you have received from Hunters.
5/5
GoogleMe and my partner recently viewed a property through Hunters and we were really impressed by the professionalism and friendliness of Chloe who showed us around. Communication has also been 10/10. Highly recommend!
Thank you for taking the time to leave your 5 star review. Chloe will be as delighted as will the rest of the team with your comments
1/5
GoogleNo my house is still not for sale, I have asked previously not to be sent junk mail.
Thank you for your review however we believe it is unjust. We pride ourselves on our professionalism and strive everyday to provide a 5 star service. The fact that you have received a marketing letter from Hunters, doesnt not warrant a 1 star review. This could be extremely damaging to our business only for the fact that you received a marketing letter.
4/5
GoogleHolly was really professional and very helpful!
Thank you for taking the time to leave your 4 star review. Holly will be delighted to hear how happy you are with the service you received from Hunters. I would be extremely grateful if you could share what we could have done to have made it 5 stars.
4/5
GoogleHunters has been very helpful in addressing my various enquiries. I am very satisfied with their level of service. Gemma Harrison is very quick to sort out my problem. She is helpful, efficient and very friendly. Thanks to her, my TV is fixed after three years and I’m enjoying watching the world cup now.
5/5
GoogleHunters provides a polite and professional service. Everyone at the office is friendly. I have enjoyed my interactions with Abi and her colleagues at the office. Mike Chrysokhou, especially, is a star. His help is always reassuring and effective. A heating issue last Christmas was dealt with promptly and compassionately by him. Very much appreciated.
5/5
GoogleMoved into our flat in June last minute. Holly sorted everything and was a great contact for any problems. Great service from Holly!!
Thank you Nathan for taking the time to leave your 5 star review. We are delighted to hear how happy you are with the service
4/5
GoogleHunters has been very helpful in addressing my various enquiries. I am very satisfied with their level of service. Gemma Harrison is very quick to sort out my problem. She is helpful, efficient and very friendly. Thanks to her, my TV is fixed after three years and I’m enjoying watching the world cup now.
5/5
GoogleHunters is a very good company when it comes to property, I so much love my new house. Special thanks also to @Holly Lloyd for the good job well done, I appreciate. Thanks Hunters.
Thank you for your 5 star review. We are delighted to hear how happy you are with the service that you have received.
5/5
GoogleFrom start to finish (almost there..) Leah has been superb and has really helped with the sales progression on a property we are looking to purchase. She has been brilliant and communicated with us throughout. I am looking at purchasing a number of properties and hope that the next one is with Hunters!
5/5
GoogleI'm a new tenant with hunters whenever I need help or advice Jemma Flanagan is always there to help
Thank you Andrew for taking the time to provide your feedback. I am sure Gemma will be delighted as I am to hear your comments.
1/5
GoogleReview in one word? Avoid. This is the worst letting agency I've used, since I started renting 12 years ago. The communication and feedback is poor, they seem to do the bare minimum and leave it at that. My boiler was broken and was left off for 10 weeks, the landlords say that Hunters didn't tell them about this. Hunters say they're just the middle man.
Thank you Matt for your feedback. However there was a delay as the property is grade 2 listed. As a result the landlord was legally required to obtain specialist conservation approval to change the boiler. This took over 5 weeks with all parties aware of the delay including yourself and the Liverpool City Council. Hunters remained in contact with yourself throughout the process. Whilst we appreciate that the situation was not ideal, both Hunters and the landlord did everything that we could to resolve the issue as soon as possible.
5/5
GoogleLeah has been very helpful, guiding us through the process of buying a house in Liverpool from start to finish. She is very responsive and acommodative and there is no need to chase her and remind her of what needs to be done. Leah is totally on the ball at all times!
5/5
GoogleHunters have been very good with us especially Gemma! She worked extremely hard with us and was very understanding when there were issues with the house. Gemma kept cool calm and collective under pressure from me and was able to complete the task I had asked to be completed. Nice one Gemma!
5/5
GoogleIt was an absolute pleasure dealing with Gemma at Hunters Estate Agency, Liverpool this morning. From the get-go she was incredibly helpful, enthusiastic, professional and VERY knowledgeable! Gemma is an asset to Hunters and provides the very highest quality and levels of customer service. Other agencies should take note! Thank you Gemma
1/5
GoogleDo not use this letting agency. They do not communicate with you, they refuse do do their jobs, and they are outright disrespectful. 2 years of problems. Never have I ever been treated so poorly by a letting agency before. If you see hunters, run the other way. Would give 0 stars if possible. Reply to response: you have completely the wrong person.
Thank you Madison for your review. However, we are completely unaware of any jobs that we have refused to action. Each maintenance issue reported is dealt with appropriately. At times, tenants report issues that are not the responsibility of the landlord. I believe you did have an issue with your check out. It was explained to you at the time that 50% of the team had contacted covid19 and were extremely ill. Unfortunately, this did cause a delay completing your check out, for which we sincerely apologised.
5/5
GoogleGreat service. Easy process and quick turnaround. Melissa was very helpful and ensured our move in went smoothly.
Thank you Matthew for your 5 star rating. Melissa will be delighted as I am with your comments.
5/5
GooglePleased to be renting my flat out through Hunters. Gemma and her team were excellent and very efficient.
Thank you for taking the time to provide your feedback. I will be sure to pass your comments onto Gemma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, Liverpool won Gold; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
