5/5
GoogleBen, lettings manager, was very helpful with our queries and went out of his way to help. Great customer service!
Agent replied · 13 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Liverpool
Entwistle Green Liverpool reviews
★★★★★
465 reviews across 2 platforms
3 Chapel Lane, Formby, Liverpool, L37 4DL
Entwistle Green's office in Liverpool, at 3 Chapel Lane, is rated 3.4 out of 5 across 465 reviews on two platforms, including 197 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
Awards
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent service from Sherry and Tracy…
Excellent service from Sherry and Tracy at the blackburn branch, process for applying for a house to rent was smooth and hastle free, very helpful staff, highly recommended, thank you letting team blackburn
1/5
TrustpilotSTAY AWAY FROM THIS ESTATE AGRNTS AT…
STAY AWAY FROM THIS ESTATE AGRNTS AT ALL COSTS!!!!
1/5
TrustpilotThey make booking viewings impossible if you won't use their broker
Rude estate agents who make booking a viewing impossible! I've provided proof of funds for a property that's been on the market for well over a year but they're pushing to have me meet with their broker before they'll even book a viewing. It's no wonder these houses have been up for so long!
5/5
GoogleAll the staff were very helpful and the sale of the property went smoothly.
Agent replied · 13 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have used Entwistle Green for some years now and find them to provide us with the service we require, in a professional, efficient and friendly manner.PositiveProfessionalism
Agent replied · 13 June 2024
Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent customer service from Ben and Jack, both have been helpful and responsive.
Agent replied · 13 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDon't trust them they will never give…
Don't trust them they will never give your deposit back. These people making money like that
5/5
TrustpilotWe rent via Entwistle Green
We rent via Entwistle Green, and our main office is St Helens. The staff are amazing and Karen, our lettings manager is great to, I would definitely recommend Entwistle Green St Helens
5/5
TrustpilotWould like to thank Gail J Hines in…
Would like to thank Gail J Hines in helping my parents move.i to there New Home.
4/5
GoogleThey did a good job finding a tenant for a retirement flat when my mother moved into a care home. Local, helpful and knowledgeable.
Agent replied · 13 June 2024
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
1/5
GoogleMy experience relates to the rental side of Entwistle Green. We were treated very poorly today when we went to view a property.NegativeProfessionalism
Agent replied · 13 June 2024
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotHorrible staff
Horrible staffTells you their staffing problems.Continually having to chaseInterrupts you when you talk to themWarrington branch you are so unprofessional Lucy Lisa please learn some manners
1/5
TrustpilotScammers
Just awful. This estate agent over charges tenants on rent and then never fixes anything. Months without a working boiler, back door jammed shut and won't open, kitchen ceiling hanging down and flooding the kitchen every time someone has a shower. This has been going on for 5 months. Council now involved. Please avoid, these guys are out right scammers.
1/5
TrustpilotDo not fix repairs
Do not fix repairs and when you complain they illegally evict you. when I phoned to tell them what I was informed by the council I was told that they had done me a favour because the repairs when never going to be done. I had to take this complaint to the property ombudsman as they always said they had do no wrong.
5/5
GoogleQuick and effective service from start to finish!
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely great service and great communication. Really helpful services.
Agent replied · 13 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotLouisa and Sam from Crosby Branch made our…
Louisa and Sam from crosby branch made our move easy with great customer service can't thank them enough
5/5
GoogleI had a viewing with Lucy in southport. Although I didn’t take the property they were really helpful in trying to see if there was anything else for me.
Agent replied · 13 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
5/5
GoogleLand for buildings on
Agent replied · 13 June 2024
Thanks!
1/5
TrustpilotThey don't vet landlords or properties
They don't vet landlords or properties, essentially just enabling bad/slum landlords. We moved into a "freshly refurbished" property which from day one had a litany of issues... 5 months on they're all still issues. Entwistle Green ultimately re-enforce the fact that renters should be treated as second class citizens, we'll never use them again.
5/5
TrustpilotDaisy is a star very impressed with her…
Daisy is a star very impressed with her professionalism
1/5
TrustpilotTerrible support
Had no heating or hot water for 2 weeks. In my 3 year tenancy, accumulated time without both is over 2 months. Despite numerous plumbers saying boiler needs changing, Entwhistle Green (Warrington) keep letting the landlord patch it up. They also won't petition the landlord for any compensation. They're definitely all for the landlord and don't give a damn about tenants.
2/5
TrustpilotDifficult to contact
Allerton branch lettings, Never seem to be able to answer the phone when calling them, never call back when leaving messages, emails not responded to either.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Entwistle Green Liverpool
Has Entwistle Green won any awards?
Yes. In The Trusted Agent 2026 awards: Entwistle Green, Liverpool won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
