Trusted Agent profile · Little Sutton

Clive Watkin Little Sutton reviews

4.9

★★★★★ Excellent

91 reviews across 1 platform

394 Chester Road, Little Sutton, CH66 3RB

Clive Watkin's office in Little Sutton, at 394 Chester Road, is rated 4.9 out of 5 across 91 reviews on 1 platform, including 91 Google reviews rated 4.9.

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4.9 / 5

91

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Little Sutton office, from every platform, shown as written. First names only.

5/5

Google

I would like to say a huge thank you to Adam Goldstein for helping me 2 years ago with my mortgage and again this year when my term was due up and he got me another great rate. The team also at Clive Watkins were brilliant with the purchase of the house and I would always use them for anything else in the future. Thank you again everyone.PositiveResponsiveness, Quality, Professionalism, Value

Heather · 27 August 2022

Agent replied · 7 June 2023

Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

What a fantastic team at the Little Sutton Branch. From the valuation by Sadie who was so professional and proficient and had such a genuine enthusiasm for the property. Linda was so friendly and helpful with communications regarding viewings and Matt went above and beyond when dealing with the viewings who always gave great feedback. This small review doesn't show how wonderful and friendly this team are however, the fact that the property sold for the full asking price in just a week does. Thanks so much for all of your help, I definitely made the right choice of Estate Agents.PositiveProfessionalism

Laura · 27 August 2020

Agent replied · 7 June 2023

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I am very impressed with the service the staff at this branch have given to me and my family. The professionalism combined with their courtesy and enthusiasm, whilst handling the marketing of my late mothers property, has been impeccable. They have managed to take a stressful situation and make the sale process run smoothly. The staff have kept us informed with regards the viewings and have relayed feedback quickly. I would not hesitate to recommend Sadie and her staff to anyone wishing to sell their property in Little Sutton and wider area.

HELEN · 7 June 2020

Agent replied · 7 June 2023

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).

5/5

Google

Great service from the Little Sutton branch! We decided to go with Clive Watkin for the sale of our house because of how personable and professional we felt the service was from the get go! The valuation appointment at our home with Sadie was a level above other estate agents that we had explored. We were kept informed on progress and interest in our property regularly and we sold after 2 weeks! Matt has been great with the negotiations on price for both the sale of our home and purchase. We would 100% recommend these guys.

Sian · 7 June 2020

Agent replied · 7 June 2023

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).

5/5

Google

If you're selling your house, make sure Matt deals with your sale, he was an absolute star in getting our sale over the final few stressful weeks, he remained calm when we getting stressed with our buyer, Matt communcated almost daily, keeping us updated and giving advice, if it wasn't for Matt, our sale would have been a disaster in the making. We can't thank Matt enough for helping us to sell our house , he's an absolute professional!

Paul · 7 June 2020

Agent replied · 7 June 2023

Thank you Paul for your brilliant 5* review! It is great to see that you have experienced a wonderful service from our local team. Kind regards, Scott

5/5

Google

I would highly recommend using Clive Watkins! From start to finish we had Kirsty help us with the purchase of a property and she was amazing. She was in regular contact with us to resolve issues with both ours and the sellers solicitor, her professionalism was paramount and her steadfast dedication towards selling the house was relentless. If anyone is buying/selling a house this agency is the one to use no complaints at all and once again thank you so much

Robert · 22 November 2024

Agent replied · 10 December 2024

Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.

5/5

Google

Its a very rare thing after twenty years in the customer service industry to be left feeling impressed and pleasantly surprised. Chloe strived to help us and was there to deal with my every request and concern in an incredibly stressful and time sensitive situation. She always responded swiftly to me and was always kind, caring and reassuring to all my constant questions and queries and was always willing to deal with me even when my requests were, now in hindsight ,silly and pointless :) I would highly recommend Chloe to help you when you need to move and start life fresh with confidence in a new house/;location. SUPER STAR

Paul · 8 June 2018

Agent replied · 7 June 2023

Thank you Paul for such a wonderful 5* review of our team at Clive Watkin, Little Sutton. It is great to read that with your extensive experience of the customer service industry, Chloe and the team left you pleasantly surprised. I will of course make sure your kind words are forwarded to the whole team and I would like to thank you for your wonderful recommendation. Best wishes, Scott.

1/5

Google

If you're considering using Clive Watkin Sales and Letting Agents in the area, I would strongly advise caution. In my experience, their approach to selling houses in the local market left much to be desired. In my view, they tend to overvalue and overprice properties. For instance, they valued a house based on a neighboring property, which is widely regarded in the area as being overpriced. That neighboring house has been on the market for nearly two years without selling, and it happens to be owned by another estate agent. When I inquired if Clive Watkin had obtained a RICS valuation, they were unable to provide one and responded negatively when I questioned their valuation. When I placed an offer on a different property, the agents seemed defensive and insisted on knowing how I arrived at my valuation. This pattern occurred with multiple properties I considered through them. I also got the impression that they were providing information about the sellers and the market that may not have been entirely accurate, creating a sense of urgency that didn't align with the actual market conditions. I felt they misrepresented critical details about properties, such as rights of access. For example, they claimed a house with a shared driveway was private, which they said justified an additional £100,000 on the price. However, after reviewing the deeds myself, I found that the driveway was not private, and only a right of access was granted, not ownership. In another situation, I felt pressured to take financial advice from their in-house mortgage broker to prove I could afford a house. It seemed like they were trying to gather details about my private finances while pushing financial products onto me. This was particularly concerning since the estate agents themselves are not qualified financial professionals. I also encountered an agent trying to sell a house at £100,000 over what I believed to be the market value, citing a "fridge freezer" as a unique feature. In reality, the house required a complete renovation. Other agents I spoke with in the area confirmed that Clive Watkin’s listings are overpriced by a significant margin. After placing an offer on a property and expressing my willingness to negotiate, I never heard back from the agent. Interestingly, that house was later reduced by £30,000 on Rightmove. It made me wonder whether my offer was ever communicated to the seller. If you place a lower offer, don’t expect them to reach out, they might even label you as rude for explaining your reasoning. I’ve observed them listing properties at high prices, even when the houses need significant work. Some properties have remained unsold for nearly 12 months and have seen price reductions of over £40,000. If you prefer to list your house at a high price in a challenging market, Clive Watkin might be an option. Otherwise, I recommend considering an estate agent with more experience and transparency.

Daniel · 23 September 2024

Agent replied · 23 October 2024

Hi Daniel, Thank you for sharing your detailed feedback. Although we're sorry to hear about your experience we would like to clarify from our perspective. First estate agents aren't surveyors therefore we do not provide RICS valuations to any properties. As agents we utilise the Best Price Guide and assess the selling price of properties in the same area over a period of up to six months. Our job is always to get the best possible price for our selling clients. We know and understand what properties have sold in the area and will provide appropriate advice based on this research and current market conditions. We will always have regular discussions on pricing with our clients to ensure we represent their best interests. As a buyer it is entirely up to you to decide how much you wish to pay for any property, but there is no guarantee you will succeed if your personal valuation differs to what our clients actually want. In terms of relevant research on a property we will always try to find out as much as we can and we ask our selling clients to provide this information to us. Estate agents are not expected to research title deeds or areas that would be the job of a licensed conveyancer so there is an expectation for the seller to provide as much information as they can. It would be difficult for us to comment on an individual case. We would completely refute advising a property was worth up to a £100,000 more because of a fridge freezer! Again whilst your own opinion may differ, this doesn't mean that the agent was wrong to list a given property at a higher price than your own individual one. In regard to associated services, we have an obligation to qualify any buyer interested in purchasing a property. This is a fundamental part of the service we offer to our selling clients. No customer is ever obligated to purchase these services. Finally, if you believe your own offers were dismissed then we would be happy to investigate this for you. Please contact us at review@countrywide.co.uk so we can discuss this further. Best regards, Lucy, Customer Relations Team

5/5

Google

Very pleased with our service, Abbie helped us find a lovely property and we couldn’t be happier. If we had any questions they were answered promptly, Abbie was very helpful. Thank you again.

Travis · 12 August 2024

Agent replied · 26 August 2024

Many thanks for your marvellous 5* review Travis. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you to Brian, Jess and Abi for helping us rent our home. You were amazing with your communication and sorting all the small details that we had missed. We looking forward to having our property managed by you.

Rosette · 28 February 2024

Agent replied · 26 August 2024

Many thanks rosette samantha for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Clive Watkins in little Sutton we’re amazing with my move. Sadie, Charlotte and Ria were the main contacts I had the pleasure of, and all were very professional and communicative. It’s a very stressful time and the team made it easier for me to cope. They had excellent communication with updates on a regular basis. Thank you for all your support. Karen xxPositiveResponsiveness, Professionalism

Karen · 27 August 2021

Agent replied · 7 June 2023

Thanks for the excellent 5* review and kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

I dealt with Matt at the Little Sutton office and his level of communication and helpfulness was outstanding of several months. We had actually sold our house privately and were only part of the chain that involved Clive Watkins and yet Matt went out of his way to be as helpful as possible on every occasion. Many thanks again Matt. The Morrison family.PositiveProfessionalism

Samantha · 27 August 2021

Agent replied · 7 June 2023

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Recently bought a house with help of Clive Watkin estate agency. All of team was very helpful and responsive with any questions I had. Thank you Sadie, and thank you all the of Clive Watkin team for such a great job. Made our first time buy a much easier and pleasant journey.

Roman · 3 December 2024

5/5

Google

We marketed our house with Anthony from the Little Sutton Office and they have been fantastic. House was sold within a week. Due to the chain breaking down we remarketed and again was sold within 5 days. Dealt mainly with Linda and Fleur who have been so helpful and informative and keep us updated on progress. Would highly recommended and get the best price for your house. Thank you.

Kath · 8 June 2019

Agent replied · 7 June 2023

Thank you for your 5* review of our Clive Watkin team and I am pleased to see that you would recommend our team without hesitation. Kind regards, Emma

5/5

Google

I recently put a 1 star review but this was due to a musunderstanding on mine and clive watkins part. I would like to retract that review. I am now giving a 5 star review as i have messed about a bit with the sale of my property and clive watkins staff have been nothing but helpful and understanding with me. I would reccommend them to anyone.

Carole · 19 August 2024

Agent replied · 26 August 2024

Thank you Carole for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Charlotte Ford has been excellent throughout the purchase of our new home. Thoroughly professional, with excellent attention to detail and a very quick response time. I would highly recommend this branch of Clive Watkin to anyone in the area looking to either purchase or sell a property.

Neill · 7 June 2022

Agent replied · 7 June 2023

Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I got in touch Clive Watkin Little Sutton about letting my house out, I was unsure if I was going to use them as there is so much competition out there! I was contacted swiftly by Laura who was so friendly, knowledgable and dedicated, so I …

Dan · 14 April 2025

Agent replied · 14 April 2026

Thank you so much for your wonderful 5* review Dan! We're thrilled to hear about your positive experience with Laura and the team at Clive Watkin Little Sutton. It's great to know that Laura's dedication and knowledge made the process smooth and efficient for you. Best wishes, Lucy, Customer Relations Team

5/5

Google

Fantasic service. Sadie and Charlotte were so professional and friendly throughout the whole sale and kept us up to date during the whole process from start to finish. They guided us through every stage and would highly recommend them and wouldn’t hesitate to use them in the future. ThankyouPositiveResponsiveness, Professionalism, Value

Rachel · 27 August 2021

Agent replied · 7 June 2023

Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

Well we going to take a dignified silence with our experience but since cancelling our verbal agreement to let our house out with Clive Watkins, we have experienced a barrage or emails and post, as we we’re obviously put on some sort of data base to hassle us by the agent who visited! The reason as to why we was because after the meet on Thursday evening, by Friday am, phone calls from it at work with pushy requests to sort out the things we had already discussed the night before, worse than. Then Saturday am an email from them outlining the details of contract, which is fine, however, why not tell us during the initial Thursday meeting that we would have to pay them nearly £500 for various searches, tennant contracts etc ? He knew we were new to this, so I don’t understand the lack of transparency with ‘selling’ our info and the extra fees, this made my husband wary of what was to come next and didn’t like being treated as if he was our boss!. He then wanted to argue these facts over the phone when husband mentioned we had changed our minds. Luckily we have a spam email account for stuff like this and anymore post will be pushed through THIER door! What a waste of time.

Amanda · 2 September 2023

Agent replied · 2 October 2023

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

This is the second occasion I have sold with Clive Watkins Little Sutton. The team are absolutely superb, I would highly recommend them in this area. I have used other estate agents in the past in various areas of the U.K. but this team are …

One2elevenkits · 14 April 2025

Agent replied · 23 December 2024

It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

5/5

Google

Amazing - helped me sell my house so quickly and in the process of buying a new house with them too :-) thanks to Sadie and Ria for helping with everything. Would definitely use again!

Millie · 7 February 2023

Agent replied · 7 June 2023

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

We have had excellent service from all staff particularly Linda (Little sutton) and Val (Willaston) they have kept us fully informed off all the transactions Everyone has been very professional in their roles nothing has been any trouble answering all our questions . We would recommend you to our friends and family without hesitation.

Linda · 8 June 2019

Agent replied · 7 June 2023

Thank you Linda for your 5* review, I'm pleased to learn that the team at Little Sutton have been so helpful throughout the process. Kind regards, Mike.

5/5

Google

I've had the pleasure of working with Laura for the past couple of weeks, and it’s been an exceptional experience. She’s consistently kept me updated with timely responses and has ensured I’m always informed of every progress along the way. …

Lyn · 14 April 2025

Agent replied · 2 May 2025

Many thanks for your outstanding 5* review and your generous comments Lyn. Best wishes, Lucy, Customer Relations.

5/5

Google

I would like to thank Charlotte Ford who was the Sales negotiator at the Little Sutton branch. Nothing was too much to ask and she would sort it out quickly. It was s pleasant experience buying via Clive Watkin.

Anu · 7 June 2022

Agent replied · 7 June 2023

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

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Questions about Clive Watkin Little Sutton

How many reviews does Clive Watkin Little Sutton have?

Clive Watkin's Little Sutton office has 91 reviews across 1 platform: 91 on Google.

What is Clive Watkin Little Sutton's rating?

Clive Watkin Little Sutton is rated 4.9 out of 5 across all 91 reviews, and 4.9 out of 5 on Google from 91 reviews.

Where is Clive Watkin's Little Sutton office?

Clive Watkin Little Sutton, 394 Chester Road, Little Sutton, CH66 3RB.

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