William H Brown reviews

★★★★★ 1/5

Google

Dealing with William H Brown at Lincoln has been nothing short of a nightmare. The dealings with WHB during our tenancy was okay at best, with a lack of communication and support particularly disappointing. However, the treatment post tenancy has been nothing short of a disgrace and we have been treated with utter contempt. We moved out of our flat two months ago and still the deposit has not been returned and there is little sign that any progress is being made. When chasing up the deposit - which the government recommend should be paid within 10 days at most - the staff, when they actually pick up the phone, have been rude, abrupt and led us down many a garden path with no conclusion. We have ‘batted off’ with the ‘your deposit will be with you in the next few days’ five times now. This has been misleading and false and seemingly a way to swiftly end the conversation. They couldn’t take the deposit quick enough when we moved in and can’t seem to let it go now we have moved out. No idea on the national company’s reputation, but if looking to buy or rent in Lincoln, I would be looking to steer clear of this company.NegativeResponsiveness, Quality, Professionalism

Phil · 24 August 2022

★★★★★ 5/5

Google

Matt and Eloise were excellent when helping me with renting a flat. Matt showed me round the flat without a prior appointment and Eloise supported me with everything from the initial application to moving in. Would highly recommend William H brown. Thanks for your help.

Jess · 3 November 2024

★★★★★ 5/5

Google

As a Landlord and Supplier, i would highly recommend WHB. The rental team are great, Matt and his team, we have used them for 5 years now and will always go back to them on advice. The LSC department, Denise and team have helped us as a business and are so patient and helpful especially when it comes to work load.

Harriet · 24 May 2025

★★★★★ 5/5

Google

Really good experience with the estate agents, they were really helpful and easy to get in touch with. They really helped speed along the process especially! Thanks so much Charlotte for all your help, you made the whole process so easy!

Michelle · 15 December 2024

★★★★★ 5/5

Google

FANTASTIC SERVICE..***** I have used various Estate Agents over many years as a Landlord and a Purchaser . Working with Matt and Chloe has been the best experience I have had. Very professional and kept me informed at every step of the process. The both demonstrated at all times that they had my best interest in mind when selecting new tenants for my property. Well worth the fee. I would be delighted to recommend Matt and his team to anyone. Chloe was pleasure to deal and proved extremely helpful in what is currently difficult working environments. Thank you Chloe. David Gregory - Landlord.PositiveResponsiveness, Quality, Professionalism, Value

David · 24 August 2021

★★★★★ 5/5

Google

I purchased a property through William H Brown and was luckily enough to have Abbie as the agent. If it wasn't for Abbie I think the solicitors would still be giving me the run around. Abbie stepped in and clarified everything and managed to get responses in a day that I had been trying to get for weeks. Thank you so much!

Woman · 9 September 2025

★★★★★ 5/5

Google

For renting my first property glad I chose william h brown, the whole process was explained, and information was given when I was unsure of things! Ruby made the whole process easy and straightforward. Highly recommend! Thanks guys 😄 …

Daniel · 9 October 2024

★★★★★ 5/5

Google

We had a really great experience during my viewing with Lillie. The agent was very professional, friendly, and helpful throughout. She took her time to answer all our questions and made the whole process feel comfortable and stress-free.

Anuoluwapo · 19 March 2026

★★★★★ 2/5

Google

I would not recommend this agency based on my experience. At the start of the tenancy, they tried to push me to buy contents insurance, strongly implying it was required, even though their own screenshot clearly showed …

Ines · 16 March 2026

★★★★★ 5/5

Google

Amazing service from start to finish, Eloise was fantastic in helping us arrange our new property, referencing was quick and easy, from viewing to moving in took about a week, unbelievable customer service

George · 3 November 2024

★★★★★ 5/5

Google

I found my perfect flat to rent on website. It was managed by William H Brown that property. When i called the agent Ruby Havenhand answered my call ,she was very kind, helpful and always answered my question even by email very quick. She even let me know ,when she wasn't available ,because of her annual leave, she was making sure i was still looked after by Eloise her college. I also met others agents as well in the office everyone was very kind ,professional and helpful. I am very thankful for everyone who helped me and made it possible to move my perfect renting flat . I love every second in my new home 🏡 💕 Thank you very much again for one of the Best agent William H Brown Thank you for Ruby H, too

Marianna · 11 November 2024

★★★★★ 5/5

Google

We had been on the market for 6 months with another agent without a sniff of interest. We swapped to William H Brown and it was sold within weeks. I have always managed to get thru on the phone to speak to the team (many other agents I have … More

Michelle · 2 October 2025

★★★★★ 5/5

Google

Our move in was handled brilliant by Ruby and our tenancy management great by Nicole. Great service and they have been really great to work with during out stay at the property.

Connor · 16 March 2026

★★★★★ 5/5

Google

I've experienced nothing but helpfulness from the team at William H Brown in Lincoln. They are polite, efficient and always happy to provide guidance and advice. Highly recommended.

Gray · 16 March 2026

★★★★★ 5/5

Google

I have just rented my first property! William H Brown have been amazing from first contact through to Teannants moving in! Bradley has made the whole process so easy! Not only did he come for an entail meeting on his day off to talk through everything, he was on hand at all times of day! (I work strange shift patterns) Bradley particularly has helped me with everything from my stupid questions through to legalities! I cannot recommend William H Brown enough! (Especially Bradley) thank you!

Jacob · 24 August 2023

★★★★★ 5/5

Google

Couldn’t recommend William H brown more if I tried. When we made the decision to sell our house we had a few estate agents come out. WH Brown where by far the best. Nothing was never too much for them, to a point of coming out on a Saturday morning to start the process online. Ryan was incredibly professional and raised the bar significantly from the other valuers that I saw that week. We felt important and not just like we were important at the time of just signing terms! Then Charlotte came into the process! If you want to sell your house, you need Charlotte. We sold our house inside 10 days from launch. Thorough updates and communication was excellent throughout. Our chain wasn’t the most simple to say the least, but she was there all the way! When we come to sell again, I will definitely go back to them now having experienced buying and selling with WH Brown. If you want to sell you’re house in a complicated market then it’s WH Brown / Charlotte all the way!!! 100% recommend time and time again.

Chloe · 24 August 2023

★★★★★ 5/5

Google

Initially had a mortgage appointment with Phil McConville and as a first-time buyer I was very nervous about the process. I have now successfully got a mortgage and I can't recommend Phil enough as a mortgage broker to everyone. I can quite confidently say that he was the best choice of broker and I has several appointments with other brokers. He supported me through all of the process and I would have paid much more just to ensure he was the person who helped me put the mortgage application in. He went above and beyond to answer all my questions, make time to answer calls when I needed help and chase me for documents which I had forgotten to send. I also spoke to Leah during viewings quite a bit, she was amazing and really helpful. Had a great experience with everyone in the team who I spoke to, great communication and would not hesitate to get in touch with them again.

Martha · 24 August 2023

★★★★★ 4/5

Google

Nicole at William H Brown has been really great, she has always responded and helped us out with any maintenance issues within great time scales. This has made our tenancy with them run very smoothly.

Chloe · 22 December 2025

★★★★★ 1/5

Google

I cannot fathom the positive reviews people have posted because it’s genuinely a world away from my experience. If you are unfortunate enough to enter William H. Brown’s world and have to contact them for any reason at all, you enter a world defined by stupidity, incompetence, and a contemptible disrespect for your time. They key people I have dealt with have been the ultimate trifecta of such staggering levels of incompetence that it’s almost impressive. Communication is non-existent, phone calls are either not answered or not returned, emails are ignored, and simply put, they lie. I can only imagine that their approach is “if I ignore the problem it will go away”. The levels of patronisation, and utter lack of respect for your time is something that has yet to be equalled in my lifetime. To deal with that - delayed promises, additional expenses of paying removal firms three times to simply return property back into storage - and then to FINALLY move into the property. I do not expect to move into a 6-bedroomed house I’m renting and then have to clean another human’s stained faeces from one toilet, and immediately book a repair for another which is clearly broken. Even the inventory that I’ve just received reports the poor state of cleanliness and faulty toilet. That they consider themselves professionals truly blows my mind. Awful.

Rebecca · 2 August 2025

★★★★★ 5/5

Google

The company's service is simply fantastic. I truly have no complaints. I currently live outside the UK, and my property has been managed by them for eight years now. I would especially like to express my appreciation and gratitude towards … More

Lily · 2 October 2025

★★★★★ 5/5

Google

They have managed my property for about twenty years and have provided a first-rate service. They are efficient in finding new tenants and dealing with maintenance issues. I would highly recommend them.

Damian · 22 December 2025

★★★★★ 1/5

Google

Called to enquire on properties they had, was invited into the office to talk through my requirements with an estate agent and for them to let me know what they have on their books that was suitable. Was asked on the phone if while I was there I’d like a quick chat with their mortgage advisor, yep sure a second opinion couldn’t hurt... Arrive, estate agent I was due to meet was not there, no one aware of my appointment… except the mortgage advisor of course! Who spent an hour of my life I’ll never get back giving me the hard sell. Complained before I left that I was there to meet an estate agent. So eventually a lady scribbled my number on a scrap of paper and promised to be in touch. Never heard from her again.

Billie · 26 March 2024

★★★★★ 1/5

Google

We had a terrible experience buying a new build property on Medland Drive, St John’s Village in Bracebridge Heath. After viewing the property twice and having our offer rejected, the sales manager Charlotte de Caux rang us back a few days later to tell us that our offer had subsequently been accepted. We instructed solicitors and applied for a mortgage, and went to view the property again to record snagging issues that we wanted to be rectified, which ranged from damage to the kitchen cabinets, a broken tile on the garage roof, a broken fence panel and damage and rot on one of the exterior windows amongst other things. We had been assured during previous viewings that any snags would be rectified as the property was new and we would have a warranty too. When we sent details of these issues to Charlotte, she responded by telling us that the property was ‘sold as seen’ and the developer would not rectify any of these issues. After some correspondence back and forth over the next couple of weeks, during which she was extreme rude and short to my partner on the phone and to me via email, we decided to withdraw the offer. We had been begrudgingly offered the chance to meet the developer at the property but with no assurance that any of the issues would be resolved as we had agreed a price below the asking price. I’m not sure who in their right mind would buy a new build and accept it in a damaged state, but that’s what was expected of us and we were treated like a total inconvenience from the point of being told our offer was accepted. Charlotte even went so far as to blame a colleague who had previously shown us the property and who had been very helpful, and stated she had now left the company, which I thought was extremely unprofessional, particularly when it was her who had neglected to tell us about the ‘sold as seen’ caveat when she told us the offer was accepted. I note that the property has now been further reduced to the price we had offered, and I would strongly advise anyone using William H Brown as the estate agent to ensure they have clarification on what state the house would be in when they move in to ensure they don’t have to endure the same abysmal customer service that we had to.

Edward · 26 March 2024

★★★★★ 5/5

Google

My experience using the mortgage broker services of William H Brown has been fantastic. They offered me a free consultation after a valuation I had with themselves, which I took not knowing if I would be able to get the mortgage I needed, just to get some advice. Paul Raby their consultant was incredible and got me agreement in principle that same day. He was excellent through the whole process and kept me up to date with everything I needed to know. So very happy with the service he provided me and so grateful for what he did.

Rosydoodle · 25 February 2024