William H Brown Lincoln reviews

★★★★★ 1/5

Trustpilot

Diddled me OUT OF MY LIFE SAVINGS!

They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.

Level · 22 April 2026

★★★★★ 5/5

Trustpilot

Emma Mackintosh

Review for Emma Mackintosh of William H BrownI recently had the pleasure of working with Emma Mackintosh at William H Brown, and I can confidently say that she went above and beyond in providing an outstanding experience.From the start, Emma was incredibly pleasant to deal with. She exuded professionalism and warmth, making what could have been a stressful process much more manageable. Her approachable nature made every interaction with her smooth and enjoyable, which isn’t something I can say for every professional I’ve dealt with in this field.What truly stood out was how quickly she responded to any queries or concerns I had. Whether it was via email or a phone call, Emma was consistently prompt in providing updates or answering my questions. This level of responsiveness is rare and showed how dedicated she is to ensuring a seamless experience for her clients.What I appreciated most, however, was how Emma dealt with me on a human level rather than just as a customer. She took the time to understand my needs and concerns, showing genuine empathy and care throughout the process. Her ability to connect on a personal level while maintaining professionalism made all the difference. I never felt like just another transaction; Emma truly made me feel valued and respected.In summary, Emma Mackintosh sets a high standard for service at William H Brown. Her pleasant demeanor, quick responsiveness, and human-centric approach make her an asset to the company and a joy to work with. I wouldn’t hesitate to recommend her to people looking for a professional who genuinely cares about her clients.

Amin · 21 November 2024

★★★★★ 5/5

Trustpilot

Really positive experience

My partner and I have recently sold a flat and brought a family home together in our local town through harwich L’s William h brown. We couldn’t fault their services at all, and found our dealings with William h brown were the most positive part of the whole experience.The Valuation and initial chat was with Alex who was warm and friendly, made us feel comfortable and eased us into the process - answering all our questions as he went through the paperwork.We organised to view potential homes with Rob and Chelsea over the phone who were both lovely and understood what we were looking for. Rob always offering more options and encouraging us to explore as many homes as possible in the area to find our dream home. Chelsea always made us feel welcome and comfy walking round a strangers home and we felt we could really be honest with our feedback about the viewings during each one.The mortgage process was smooth and effortless with Daisy, who was so supportive and very thorough. She went through everything as slowly and as many times as we needed to really get our head around the figures and potential outgoings we would be committing to. I had so many questions and worries and Daisy was always so quick to respond and reassure me with all the information we needed. She also made sorting life and building insurance an easy process, as we had no idea! Having used a different mortgage adviser previously for the flat purchase, I can’t explain how much better the service was with Daisy. She was so easy to contact and I was never left in limbo wondering what the next step would be. We will definitely be using her services again for future remortgages and any movement we decide to make - though not for a long time!We managed to purchase a beautiful 3 bed detached home on the David Wilson development after William h brown recommended we go and view the site! And we haven’t looked back since, the house is everything we could have wished for. During the process of purchasing, exchanging and completing on the purchase of our home we worked closely with Daisy, Sharon and Michelle with weekly phone calls, emails and meetings to make sure we were on track, get updates and keep the ball rolling!Sharon was so kind and reassuring, and when her name popped up on my phone screen after a stressful call with the solicitors I would feel relieved that I would be having a productive and positive chat with her about it all, which chilled me back out again. The amount of support and progression sharon provided was amazing and we can’t thank her enough! Michelle works closely with the harwich team too, but is based in clacton and called us weekly too to update us, chase progression and steer us closer towards completion. It became like talking to a friend, as she was so Intune with what was needed and how to keep us calm throughout.It’s almost strange not getting calls from Sharon, Daisy and Michelle now that it’s all completed, but we are so glad it’s all completed and we are all settled into our new home.Thanks William h brown, for everything.

Chloe · 3 November 2024

★★★★★ 1/5

Trustpilot

The state Agent special in Hull area w…

The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/- with not including Solicitors fees it mean you have totally given their pocket- They not charging the property price on commission base - I told them straight away Not satisfied Absolutely Not -

Muhammad · 18 September 2026

★★★★★ 4/5

Google

Archie was great on the tours and Clair is clear and helpful. First-time buyer approved.

Paul · 19 November 2025

★★★★★ 5/5

Google

I had Marc come today to view my property, he was fantastic and really helpful throughout the process. No over the top sales pitch. Worked through matters professionally and helpfully while maintaining a person touch. Well done Marc credit to the business!

Mason · 10 May 2026

★★★★★ 1/5

Trustpilot

this company are self deluding idiots

this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct

QUANO-MAN · 18 March 2026

★★★★★ 1/5

Trustpilot

So we had called up about a property

So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service

Liam · 6 July 2026

★★★★★ 5/5

Google

Matt and Eloise were excellent when helping me with renting a flat. Matt showed me round the flat without a prior appointment and Eloise supported me with everything from the initial application to moving in. Would highly recommend William H brown. Thanks for your help.

Jess · 3 November 2024

★★★★★ 5/5

Google

Eloise and her team were very helpful and professional in setting up tenancy checks and agreement. Efficient and timely in getting repairs and certificates done. Keep up the super work . Thanks

Joe · 23 April 2025

★★★★★ 1/5

Google

“I had a very disappointing experience with William H Brown Lincoln. The office staff were unprofessional, disorganised, and often unhelpful when handling deals. Important information was delayed or never communicated, and I frequently felt ignored or misled. It seemed like the staff cared more about completing a transaction than actually supporting their clients. Overall, I would not trust this branch for any business or deals, unreliable and frustrating experience.”

John · 1 September 2025

★★★★★ 5/5

Google

Really good experience with the estate agents, they were really helpful and easy to get in touch with. They really helped speed along the process especially! Thanks so much Charlotte for all your help, you made the whole process so easy!

Michelle · 16 December 2024

★★★★★ 1/5

Trustpilot

Terrible level of service

We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.

Gary · 24 July 2026

★★★★★ 5/5

Google

The whole mortgage process was seamless thanks to WHB agents, Abbie Newberry and Paul Raby. On point when it comes to update and always there when help is needed.

Awonusi · 10 July 2026

★★★★★ 1/5

Trustpilot

If I could give less than one star for…

If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.

Haighy · 12 February 2026

★★★★★ 1/5

Trustpilot

Cheated out of £5000. Disgrace.

We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.

Alison · 7 August 2026

★★★★★ 1/5

Google

Dealing with William H Brown at Lincoln has been nothing short of a nightmare. The dealings with WHB during our tenancy was okay at best, with a lack of communication and support particularly disappointing. However, the treatment post tenancy has been nothing short of a disgrace and we have been treated with utter contempt. We moved out of our flat two months ago and still the deposit has not been returned and there is little sign that any progress is being made. When chasing up the deposit - which the government recommend should be paid within 10 days at most - the staff, when they actually pick up the phone, have been rude, abrupt and led us down many a garden path with no conclusion. We have ‘batted off’ with the ‘your deposit will be with you in the next few days’ five times now. This has been misleading and false and seemingly a way to swiftly end the conversation. They couldn’t take the deposit quick enough when we moved in and can’t seem to let it go now we have moved out. No idea on the national company’s reputation, but if looking to buy or rent in Lincoln, I would be looking to steer clear of this company.NegativeResponsiveness, Quality, Professionalism

Phil · 23 October 2021

★★★★★ 5/5

Google

FANTASTIC SERVICE..***** I have used various Estate Agents over many years as a Landlord and a Purchaser . Working with Matt and Chloe has been the best experience I have had. Very professional and kept me informed at every step of the process. The both demonstrated at all times that they had my best interest in mind when selecting new tenants for my property. Well worth the fee. I would be delighted to recommend Matt and his team to anyone. Chloe was pleasure to deal and proved extremely helpful in what is currently difficult working environments. Thank you Chloe. David Gregory - Landlord.PositiveResponsiveness, Quality, Professionalism, Value

David · 23 October 2021

★★★★★ 5/5

Google

If you're looking to sell in Lincoln, William H Brown are an elite outfit. Charlotte and Abbie in particular have been a breeze to deal with. Great communication, would highly recommend.

Sam · 10 June 2026

★★★★★ 1/5

Trustpilot

Infirmation On SEQUENCE, Connells, William H Brown.

People should avoid SEQUENCE like the plague, as what they (you) don't realise is that they are owned by Connells, who are owned by The Skipton Building Society, and as such operate (now they have bought Country Wide) a corporate monopoly, is what they thrive on, but don't, yet, have. What they do is have the longest tie-in contracts for sales, of 20 to 30 weeks! These are excessive, and you should, when selling, never, ever enter into anything so long! They also claim to only offer 1.5% agency commission, when most agents will over between 0.5% and 1%. So, negotiate! Your tie in, for sole agency, should, ideally, be 4 weeks, and 4 weeks notice. Some will try to keep you for 8 to 12 weeks, but you can get this down to 4. You can serve notice the moment you begin, so there isn't 8 weeks, just 4. If you go multi, and have another or other agents, do NOT listen to SEQUENCE, as they will try and make you pay an up front fee. DO NOT PAY ANYTHING. This fee, around £500, is only removed from the final statement, IF you stick with them, and they could be useless, hence not wanting a tie-in tat is excessive in the first place! State, ''I will go elsewhere''. They also, now, attempt to charge a money laundering check fee, and will try and charge this upfront, too, usually £99 plus VAT! Refuse this nonsense! They, as with all agents, can and should apply this fee as part of their commission, only payable upon completion! Their reason? Again, to make you feel you have to stay with them, even IF you are unhappy, as you have paid money up front! Next, be aware that William H Brown, as with all the brands they have bought, are run by management; an area manager, a branch manager, and above that little lot, another manager! They, and their staff, are given targets! They MUST get X number of properties on their books per month! If they achieve their targets, they get pay-outs! Not much, but they get it for each unit, and so a member of staff can start to earn commission even without selling a house! They earn much more: every mortgage appointment, they get a slice, ever referral to their legal panel, a payment, every survey booked, a payment, and they even get payments for an instruction, and (this is the worst!) they receive payments IF they manage to persuade you to drop the price!!! This whole 'up-sale' usage is something the Ombudsman should have dealt with years ago! It is unfair, as the public just don't know about it! It also means that some agents, under the Connells and SEQUENCE banners, operate unfairly, whereby the people who view are the people who take out their products; an agent can earn more in a mortgage commission than from a sale! So, all of you out there, only use them IF you understand their con tricks, and ONLY if you manage to get a short tie in, decent commission rate, and don't agree to their attempts to bring your selling price down!

Just · 19 January 2026

★★★★★ 5/5

Google

We had a really great experience during my viewing with Lillie. The agent was very professional, friendly, and helpful throughout. She took her time to answer all our questions and made the whole process feel comfortable and stress-free.

Anuoluwapo · 10 April 2026

★★★★★ 1/5

Trustpilot

Will not return deposit

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

H · 29 May 2024

★★★★★ 5/5

Google

I purchased a property through William H Brown and was luckily enough to have Abbie as the agent. If it wasn't for Abbie I think the solicitors would still be giving me the run around. Abbie stepped in and clarified everything and managed to get responses in a day that I had been trying to get for weeks. Thank you so much!

Woman · 1 September 2025

★★★★★ 5/5

Google

For renting my first property glad I chose william h brown, the whole process was explained, and information was given when I was unsure of things! Ruby made the whole process easy and straightforward. Highly recommend! Thanks guys 😄 …

Daniel · 8 October 2024